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nagano2125 · 16 January 2014, 12:50 AM

So I sent in a less than 1yr old watch in to get regulated since it had been running slow, avg about -9sec a day. Spoke with RSC and they said they were going to do a "complementary service" due to the issue and age of watch. Now I was sending it back with the understanding it would just be regulated and pressure tested. With what RSC has now told me, should I now be expecting more? Or is the regulating what they are calling a compl. Service? What should I expect? Thanks.

Cc1966 · 16 January 2014, 01:33 AM

Just ask...probably just a regulation and pressure test thereafter. As new as it is, I would not expect more from RSC. Could be wrong because he did state "complementary service", but I think he misspoke. Good luck...

mjclark32 · 16 January 2014, 01:47 AM

Service, as I understand it, is they dissasemble the entire watch and replace any parts that are worn, change the oils and reassemble the piece... If they say they're going to service it, that's what I would expect...

beshannon · 16 January 2014, 01:52 AM

Quote:

Originally Posted by nagano2125

So I sent in a less than 1yr old watch in to get regulated since it had been running slow, avg about -9sec a day. Spoke with RSC and they said they were going to do a "complementary service" due to the issue and age of watch. Now I was sending it back with the understanding it would just be regulated and pressure tested. With what RSC has now told me, should I now be expecting more? Or is the regulating what they are calling a compl. Service? What should I expect? Thanks.

Ask RSC what they are going to do to your watch specifically?

SLS · 16 January 2014, 01:55 AM

Service = a movement service IMO

Tools · 16 January 2014, 02:32 AM

A complimentary service is just that.. a complete disassemble and check-out of the watch movement, replacing any parts that are out of tolerance..

Some times Rolex will do this if the watchmaker sees any anomaly that a simple regulation may not correct.

They do not, usually, refinish the bracelet and case for this although they will clean it up pretty well.

If they ever offered me a "complimentary service" I would jump on it every time.. Your watch will then be "hand fitted" which is a far cry from the assembly line build they get originally..

nagano2125 · 16 January 2014, 02:55 AM

I woulda asked when I was on the phone but I took it as what the service rep said it would be... Then thought too much into it and wasn't sure. Hopefully it Is a "hand fit" at this service.

nagano2125 · 18 January 2014, 12:36 AM

bump

Lion · 18 January 2014, 12:42 AM

It's nice that RSC has given your watch a "Complimentary Service"...now you are good to go for another 5 years!!!

padi56 · 18 January 2014, 12:51 AM

Well myself will be highly surprised they will do a full service unless they find a fault in the movement that cannot be rectified by simple regulation.

nagano2125 · 18 January 2014, 04:07 AM

Quote:

Originally Posted by padi56

Well myself will be highly surprised they will do a full service unless they find a fault in the movement that cannot be rectified by simple regulation.

Me too, but that IS what they said so have been curious. Wish I thought to ask while I had rep on the phone. I am not looking for nor expect polishing, really just a regulation, however if a service really is done ie take watch a part re-lube etc I will be pretty happy. Hopefully it returns to my AD with some written explanation of what was done.

rmfnla · 18 January 2014, 05:18 AM

Quote:

Originally Posted by nagano2125

Me too, but that IS what they said so have been curious. Wish I thought to ask while I had rep on the phone. I am not looking for nor expect polishing, really just a regulation, however if a service really is done ie take watch a part re-lube etc I will be pretty happy. Hopefully it returns to my AD with some written explanation of what was done.

Did they actually say a "full" service?

Any work done is service; not necessarily the same as a full service...

nagano2125 · 19 January 2014, 09:53 PM

All I remember them saying was a complimentary service would be performed.

crowncollection · 19 January 2014, 10:11 PM

Service is a service, completely pulled apart and calibrated and lubed. That is what I would expect, a simple regulation is something different.

nagano2125 · 20 January 2014, 04:17 AM

Quote:

Originally Posted by crowncollection

Service is a service, completely pulled apart and calibrated and lubed. That is what I would expect, a simple regulation is something different.

Quote:

Originally Posted by AJMarcus

Service is service is service.. Complimentary just means its free of charge. Just like a complimentary room at a hotel also known as a Comp. enjoy

My hopes and thoughts exactly.

rmfnla · 22 January 2014, 03:45 AM

I hope so as well; let us know how it goes!

AJMarcus · 19 January 2014, 11:16 PM

Service is service is service.. Complimentary just means its free of charge. Just like a complimentary room at a hotel also known as a Comp. enjoy

16 January 2014, 12:50 AM	#1
nagano2125 "TRF" Member Join Date: Feb 2013 Location: Crazytown Posts: 228	Complementary service So I sent in a less than 1yr old watch in to get regulated since it had been running slow, avg about -9sec a day. Spoke with RSC and they said they were going to do a "complementary service" due to the issue and age of watch. Now I was sending it back with the understanding it would just be regulated and pressure tested. With what RSC has now told me, should I now be expecting more? Or is the regulating what they are calling a compl. Service? What should I expect? Thanks.

16 January 2014, 01:33 AM	#2
Cc1966 "TRF" Member Join Date: Aug 2013 Real Name: Christopher Location: Georgia, USA Watch: ing the Sea... Posts: 6,713	Just ask...probably just a regulation and pressure test thereafter. As new as it is, I would not expect more from RSC. Could be wrong because he did state "complementary service", but I think he misspoke. Good luck... __________________ "I wish to have no Connection with any Ship that does not Sail fast for I intend to go in harm's way." Captain John Paul Jones, 16 November 1778 "*Curmudgeons* " Favorites: 1665 SD, Sub Date, DSSD, Exp II, Sub LV, GMTIIc

16 January 2014, 01:47 AM	#3
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Service, as I understand it, is they dissasemble the entire watch and replace any parts that are worn, change the oils and reassemble the piece... If they say they're going to service it, that's what I would expect... __________________

16 January 2014, 01:55 AM	#5
SLS "TRF" Member Join Date: Aug 2006 Real Name: Scott Location: GMT -7 Watch: GMT's & Sub's Posts: 10,401	Service = a movement service IMO __________________ "The bitterness of poor quality remains long after the sweetness of lower price is forgotten." -Benjamin Franklin Member No. 922

16 January 2014, 02:32 AM	#6
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,515	A complimentary service is just that.. a complete disassemble and check-out of the watch movement, replacing any parts that are out of tolerance.. Some times Rolex will do this if the watchmaker sees any anomaly that a simple regulation may not correct. They do not, usually, refinish the bracelet and case for this although they will clean it up pretty well. If they ever offered me a "complimentary service" I would jump on it every time.. Your watch will then be "hand fitted" which is a far cry from the assembly line build they get originally.. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

16 January 2014, 02:55 AM	#7
nagano2125 "TRF" Member Join Date: Feb 2013 Location: Crazytown Posts: 228	I woulda asked when I was on the phone but I took it as what the service rep said it would be... Then thought too much into it and wasn't sure. Hopefully it Is a "hand fit" at this service.

18 January 2014, 12:36 AM	#8
nagano2125 "TRF" Member Join Date: Feb 2013 Location: Crazytown Posts: 228	bump

18 January 2014, 12:42 AM	#9
Lion "TRF" Member Join Date: Jan 2009 Real Name: Leo Location: Midwest Watch: GMT-II 16710 PEPSI Posts: 21,461	It's nice that RSC has given your watch a "Complimentary Service"...now you are good to go for another 5 years!!! __________________ SS GMT-II 16710 PEPSI(Z-serial#) THE ONLY DIFFERENCE BETWEEN MEN AND BOYS IS THE PRICE OF THE TOYS!!! MontBlanc Meisterstuck Doue Silver Barley MontBlanc Meisterstuck Solitaire Doue Signum Proud Card Carrying Member of the Curmudgeons.....Yikes!!!

18 January 2014, 12:51 AM	#10
padi56 "TRF" Life Patron Join Date: Jun 2005 Real Name: Peter Location: Llanfairpwllgwyng Watch: ing you. Posts: 53,063	Well myself will be highly surprised they will do a full service unless they find a fault in the movement that cannot be rectified by simple regulation. __________________ ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder

19 January 2014, 09:53 PM	#13
nagano2125 "TRF" Member Join Date: Feb 2013 Location: Crazytown Posts: 228	All I remember them saying was a complimentary service would be performed.

19 January 2014, 10:11 PM	#14
crowncollection "TRF" Member Join Date: Jan 2011 Real Name: David Location: australia Posts: 20,216	Service is a service, completely pulled apart and calibrated and lubed. That is what I would expect, a simple regulation is something different. __________________ watches many

22 January 2014, 03:45 AM	#16
rmfnla "TRF" Member Join Date: Dec 2006 Real Name: Richard Location: Los Angeles, CA Watch: TT DJ Posts: 4,456	I hope so as well; let us know how it goes! __________________ Today, I believe my jurisdiction ends here... Lug Hole Lover®

19 January 2014, 11:16 PM	#17
AJMarcus "TRF" Member Join Date: Nov 2010 Real Name: AJ Location: USA Watch: Swiss Posts: 5,238	Service is service is service.. Complimentary just means its free of charge. Just like a complimentary room at a hotel also known as a Comp. enjoy

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