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4srolex · 26 April 2015, 09:14 AM

I was at the mall and decided to stop by the AD today to see what was new in inventory. I was greeted by the rep and they offered me water and my little one a jelly fruit candy. I took off my BATMAN to try on a DSSD because I heard so much about the size issue and it didn't seem too bad for me. When I asked to try on the WG Pepsi they asked the security guard to come over.

Has this ever happened to anyone? I was a little shocked that they would have the guard watch me try on the Pepsi. They know I own a couple of Rolex's plus this was the AD that sized my BLNR so they have all my info on their system. What was I going to do, run out the door pushing a stroller and leave my BLNR behind? I thought I'd share my Saturday story will you all.

I'm going to Vegas next month and staying at the encore and I'm going to see if they do this at the Wynn AD since I will have some time to kill and watch hunt for that next piece.

subjust · 26 April 2015, 09:16 AM

My guess is that there are standard procedures in place, per insurance or simply because of individual location policy. I wouldn't take it personally.

cop414 · 26 April 2015, 09:20 AM

Quote:

Originally Posted by subjust

My guess is that there are standard procedures in place, per insurance or simply because of individual location policy. I wouldn't take it personally.

I would agree.

Hairdude1 · 26 April 2015, 05:33 PM

Quote:

Originally Posted by subjust

My guess is that there are standard procedures in place, per insurance or simply because of individual location policy. I wouldn't take it personally.

Agreed, nothing personal

Mick P · 26 April 2015, 09:16 AM

Seems strange.

At my AD the doors are always locked, so as you cannot run out. If you get through the first locked door, there is then a second one to contend with.

All I can think is that it is an insurance requirement.

Chadridv · 26 April 2015, 02:07 PM

Quote:

Originally Posted by Mick P

At my AD the doors are always locked, so as you cannot run out. If you get through the first locked door, there is then a second one to contend with.

09 Hemi Orange SRT · 26 April 2015, 09:20 AM

Never happened to me but perhaps it is an issue with their insurance company requiring the guard be nearby when high value watches are out of the case?

texex91 · 26 April 2015, 09:27 AM

Well, with all respect you say they "sized" your stainless Rolex...correct? They did NOT sell it to you?

Do you have a personal relationship with this dealer (bought multiple watches from them)?

If not, they are doing what they need to do to protect their business--they probably don't know you as much as you might know them.

Any who, Wynn will have more security by the door and are use to 'shopper' types and I'm sure will be fine.

tkerrmd · 26 April 2015, 10:06 AM

Quote:

Originally Posted by texex91

Well, with all respect you say they "sized" your stainless Rolex...correct? They did NOT sell it to you?

Do you have a personal relationship with this dealer (bought multiple watches from them)?

If not, they are doing what they need to do to protect their business--they probably don't know you as much as you might know them.

Any who, Wynn will have more security by the door and are use to 'shopper' types and I'm sure will be fine.

Spot on

IT Nerd · 26 April 2015, 09:33 AM

I would guess that this protocol is in place because there was a prior incident.

AK797 · 26 April 2015, 09:40 AM

Quote:

Originally Posted by 4srolex

What was I going to do, run out the door

Well, your name is Forrest...

c41006 · 26 April 2015, 09:49 AM

Quote:

Originally Posted by AK797

Well, your name is Forrest...

That made my day

subjust · 26 April 2015, 09:55 AM

Quote:

Originally Posted by AK797

Well, your name is Forrest...

77T · 26 April 2015, 10:15 AM

Quote:

Originally Posted by AK797

Well, your name is Forrest...

I just spit some water out when I read that reply

For the OP, probably just happens to be a policy.

FTX I · 26 April 2015, 10:18 AM

Quote:

Originally Posted by AK797

Well, your name is Forrest...

Mr. Vegas · 26 April 2015, 10:44 AM

Like most said, sounds like protocol for insurance purposes. You won't have that problem here in Vegas. I've been able to try on platonas and the BLRO no problem. They have security guards, but basically guard the entrance. Have fun while you are here. And enjoy the mini museum at the wynn rolex.

DCgator · 26 April 2015, 10:44 AM

I wouldn't have appreciated it and walked out politely. That's just me.

4srolex · 26 April 2015, 10:50 AM

Now that is funny and a good one that I have not heard in a long time!

The guys at the AD are really good guys so I did not take it personally and I'm sure it's just protocol but it was really obvious when I said let's try on the Pepsi and they wouldn't take it out of the case until the guard came over.

Quote:

Originally Posted by AK797

Well, your name is Forrest...

Rogdogg · 26 April 2015, 01:11 PM

Quote:

Originally Posted by AK797

Well, your name is Forrest...

Haha, very good spot Neil

Dyim · 26 April 2015, 01:24 PM

Quote:

Originally Posted by ocabj

The most obvious security measure I've seen taken when I've asked to see a watch was the Vacheron boutique security closing the doors to the store before the sales person opened the case.

Considering all of the "try on and run" security camera footage I've seen, I don't blame them for taking extra measures.

I am sorry, but if you look like your avatar, I'll be scared too!

To OP, probably just standard procedure for them. I assume they don't know you very well.

I have a very good relationship with my AD. There have been times they have multiple watches out for me at the same time and they have to leave to attend other customers. I was actually more worried than them since I felt like I am the one responsible for all those watches while there are other customers walking around and I am alone with the watches.

Number3 · 26 April 2015, 06:31 PM

Quote:

Originally Posted by AK797

Well, your name is Forrest...

Brilliant!

Psmith · 26 April 2015, 08:41 PM

Quote:

Originally Posted by AK797

Well, your name is Forrest...

GB-man · 27 April 2015, 04:10 AM

Quote:

Originally Posted by AK797

Well, your name is Forrest...

Insurance requirement possibly. Only one AD in Canada asked me for my drivers license, per their policy. No big deal it was stated clearly in the rolex case lol

I have however been surprised at the willingness of some ADs to offer me to try on two watches at once in the light of day near the door etc. In that instance I was looking at two royal oaks with different dials.

Sartana · 15 May 2015, 04:29 PM

Quote:

Originally Posted by AK797

Well, your name is Forrest...

Hahahahahah

swils8610 · 26 April 2015, 09:41 AM

I would agree. Probably an internal policy due to insurance.

arinsd · 26 April 2015, 09:43 AM

This isn't out of the ordinary.

One AD here in San Diego takes a photocopy of your DL. There's signs posted that this is store policy. On top of that they gave an armed guard who stands by.

James K · 26 April 2015, 04:07 PM

Quote:

Originally Posted by arinsd

This isn't out of the ordinary.

One AD here in San Diego takes a photocopy of your DL. There's signs posted that this is store policy. On top of that they gave an armed guard who stands by.

Which one is that? I've been to all three Rolex ADs here and have never been asked for an ID to try on a watch.

MattSoCal · 26 April 2015, 05:43 PM

Quote:

Originally Posted by James K

Which one is that? I've been to all three Rolex ADs here and have never been asked for an ID to try on a watch.

I'm guessing Royal Maui. They seem to be pretty careful - but then they've been robbed twice in 4 years.

arinsd · 27 April 2015, 02:48 AM

Quote:

Originally Posted by James K

Which one is that? I've been to all three Rolex ADs here and have never been asked for an ID to try on a watch.

Royal Maui in Fashion Valley.

It's not all models. I tried on a SubC and there was no need for a photocopy. I assume it's for PM rolex.

James K · 27 April 2015, 02:33 PM

Quote:

Originally Posted by arinsd

Royal Maui in Fashion Valley.

It's not all models. I tried on a SubC and there was no need for a photocopy. I assume it's for PM rolex.

Makes sense, I've seen them do that to other people but I've always talked with people I've bought from before in the store so I seem to be exempt there. They actually had a drive up robbery there last year, how they did that in a car is beyond what I can comprehend.

26 April 2015, 09:14 AM	#1
4srolex "TRF" Member Join Date: Dec 2014 Location: West Coast Watch: Gears in motion Posts: 572	Awkward situation at AD I was at the mall and decided to stop by the AD today to see what was new in inventory. I was greeted by the rep and they offered me water and my little one a jelly fruit candy. I took off my BATMAN to try on a DSSD because I heard so much about the size issue and it didn't seem too bad for me. When I asked to try on the WG Pepsi they asked the security guard to come over. Has this ever happened to anyone? I was a little shocked that they would have the guard watch me try on the Pepsi. They know I own a couple of Rolex's plus this was the AD that sized my BLNR so they have all my info on their system. What was I going to do, run out the door pushing a stroller and leave my BLNR behind? I thought I'd share my Saturday story will you all. I'm going to Vegas next month and staying at the encore and I'm going to see if they do this at the Wynn AD since I will have some time to kill and watch hunt for that next piece. __________________ Rolex, Zenith, Omega, Tag Heuer When people ask how was your day? I tell them: "Same circus just different clowns!"

26 April 2015, 09:16 AM	#2
subjust "TRF" Member Join Date: Feb 2013 Real Name: shane Location: Los Angeles Watch: Blue Snowflake Posts: 145	My guess is that there are standard procedures in place, per insurance or simply because of individual location policy. I wouldn't take it personally. __________________ Instagram: heycoolwatch

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26 April 2015, 09:16 AM	#5
Mick P Banned Join Date: Feb 2014 Location: UK / Spain Watch: 39mm Explorer Posts: 1,990	Seems strange. At my AD the doors are always locked, so as you cannot run out. If you get through the first locked door, there is then a second one to contend with. All I can think is that it is an insurance requirement.

26 April 2015, 09:20 AM	#7
09 Hemi Orange SRT "TRF" Member Join Date: May 2012 Real Name: Sarah Location: Rhode Island Posts: 92	Never happened to me but perhaps it is an issue with their insurance company requiring the guard be nearby when high value watches are out of the case?

26 April 2015, 09:27 AM	#8
texex91 "TRF" Member Join Date: May 2007 Location: . Posts: 17,898	Well, with all respect you say they "sized" your stainless Rolex...correct? They did NOT sell it to you? Do you have a personal relationship with this dealer (bought multiple watches from them)? If not, they are doing what they need to do to protect their business--they probably don't know you as much as you might know them. Any who, Wynn will have more security by the door and are use to 'shopper' types and I'm sure will be fine.

26 April 2015, 09:33 AM	#10
IT Nerd 2024 Pledge Member Join Date: Feb 2014 Location: VA Watch: me flip Posts: 1,021	I would guess that this protocol is in place because there was a prior incident.

26 April 2015, 10:44 AM	#16
Mr. Vegas "TRF" Member Join Date: Oct 2012 Real Name: Rick Location: Las Vegas Watch: me roll the dice Posts: 377	Like most said, sounds like protocol for insurance purposes. You won't have that problem here in Vegas. I've been able to try on platonas and the BLRO no problem. They have security guards, but basically guard the entrance. Have fun while you are here. And enjoy the mini museum at the wynn rolex.

26 April 2015, 10:44 AM	#17
DCgator "TRF" Member Join Date: Jul 2010 Location: PNW Watch: DS,BLNR,SubLV,DJ2 Posts: 8,123	I wouldn't have appreciated it and walked out politely. That's just me.

26 April 2015, 09:41 AM	#25
swils8610 2024 SubLV41 Pledge Member Join Date: Sep 2012 Real Name: shannon Location: usa Posts: 9,211	I would agree. Probably an internal policy due to insurance.

26 April 2015, 09:43 AM	#26
arinsd "TRF" Member Join Date: Feb 2015 Location: So. Cal Watch: 116610LN Posts: 835	This isn't out of the ordinary. One AD here in San Diego takes a photocopy of your DL. There's signs posted that this is store policy. On top of that they gave an armed guard who stands by.

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