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Mo122 · 15 October 2015, 10:24 PM

Sent my D serial explorer for service and light polish and it came back with black spot on the dial and a ruined crown guard and some dark spot on hour mark 5

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Old Expat Beast · 15 October 2015, 10:32 PM

Rolex Service Centre?

Mo122 · 15 October 2015, 10:32 PM

Lower crown guard shape deformed

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cop414 · 15 October 2015, 10:32 PM

I'd say that someone owes you a new case! Wow, that's unbelievable, do you have any "before" pics?
Which RSC did you send it to? It's hard to believe that they let it go out the door like that.
The dial spot should be easy to remove. The "spot" on the lume plot may have been there prior to the service, did they replace the dial? I assume a call is in to RSC?
As Adam posted, was this a service done by the AD or an actual RSC? Please keep us posted.

Mo122 · 15 October 2015, 10:35 PM

That's not a RSC but the service center of the biggest AD , they gave me a 2 years warranty ! Cairo, Egypt

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beshannon · 15 October 2015, 10:38 PM

Quote:

Originally Posted by Mo122

the service center of the biggest AD , they gave me a 2 years warranty ! Cairo, Egypt

Then send it back, that is what a warranty is for.

eightbore · 15 October 2015, 10:40 PM

OH NO! I know that shop and have spent money there in the past! Great shop to buy from (and I personally like the staff) but, as your experience illustrates, I don't know that I would have real work done there. No offense, but you gotta know that a lot of work done (generally speaking, not just in the sphere of watches) in Egypt is NQR...Not Quite Right.

Mo122 · 15 October 2015, 10:46 PM

Quote:

Originally Posted by eightbore

OH NO! I know that shop and have spent money there in the past! Great shop to buy from (and I personally like the staff) but, as your experience illustrates, I don't know that I would have real work done there. No offense, but you gotta know that a lot of work done (generally speaking, not just in the sphere of watches) in Egypt is NQR...Not Quite Right.

Everyone recommended him for the service and with the service they offer w light polish ! If the best can do such harm then what ? I am taking it back to them but the problem is that they will say the dent was there before the polish am trying to find pics to prove it

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nick c · 15 October 2015, 10:56 PM

Wow sorry to hear send it back

cop414 · 15 October 2015, 11:01 PM

I'd say that you're good with that pic, it does look like that lume plot at 5 has the dark spot already in it though. It also looks like you have a piece of dust on the outside of the 4 o'clock marker at about 4 o'clock. Here's to a good solution in this matter.

cdmorenot · 15 October 2015, 10:42 PM

Tough to see that crown guard. The spot on the dial should be an easy fix.

Mo122 · 15 October 2015, 10:54 PM

Before it went but I think it doesn't prove my point much

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landroverking · 15 October 2015, 11:03 PM

Just not right.

Mo122 · 15 October 2015, 11:15 PM

All pics before sending it in , could use your opinion and observations

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Mo122 · 15 October 2015, 11:17 PM

Am sure the dark spot at the 5 mark wasn't there

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Jake B · 15 October 2015, 11:17 PM

When we drop a piece at the RSC here for service, a rep. sits down with us and goes over the watch carefully, noting all scratches, dents, flaws and the number of links on the bracelet. We then sign the the notes taken by the rep so that there is no question later on regarding the condition of the watch when we handed it over. Do you not do the same?

Mo122 · 15 October 2015, 11:19 PM

Quote:

Originally Posted by Jake B

When we drop a piece at the RSC here for service, a rep. sits down with us and goes over the watch carefully, noting all scratches, dents, flaws and the number of links on the bracelet. We then sign the the notes taken by the rep so that there is no question later on regarding the condition of the watch when we handed it over. Do you not do the same?

No

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Jake B · 15 October 2015, 11:20 PM

Quote:

Originally Posted by Mo122

No

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Bummer.

Old Expat Beast · 15 October 2015, 11:24 PM

Quote:

Originally Posted by Jake B

When we drop a piece at the RSC here for service, a rep. sits down with us and goes over the watch carefully, noting all scratches, dents, flaws and the number of links on the bracelet. We then sign the the notes taken by the rep so that there is no question later on regarding the condition of the watch when we handed it over. Do you not do the same?

Yeah, they spot things in one minute you never even knew existed. Quite annoying really!

Jake B · 15 October 2015, 11:29 PM

Quote:

Originally Posted by Old Expat Beast

Yeah, they spot things in one minute you never even knew existed. Quite annoying really!

Haha...Yep! I understand exactly why they do it, though.

cht · 15 October 2015, 11:52 PM

WOw, the crown gaurd....how the heck would that even happen?!?!?

I don't think you'll get anywhere with the 5 o clock lume plot...

However, in your second pic, seems to be black spot/mark below the canon pin on the dial.

elcompa · 15 October 2015, 11:57 PM

So sorry about this. I have never thought of taking photos prior to sending one in for service, but I sure will now.

sickened1 · 16 October 2015, 12:04 AM

That tiny black spot was on mine too when I had them service the exact same watch (16570 Polar) but I flipped that watch a while ago. I'd take it back it I were you. Good luck.

Zoran · 16 October 2015, 12:06 AM

Quote:

Originally Posted by elcompa

So sorry about this. I have never thought of taking photos prior to sending one in for service, but I sure will now.

My feelings as well.
I hope this gets sorted out for you, but the crown guard in that state is unacceptable!

Good luck buddy!

Paul_81 · 16 October 2015, 12:51 AM

Quote:

Originally Posted by elcompa

So sorry about this. I have never thought of taking photos prior to sending one in for service, but I sure will now.

With that days daily newspaper in the picture

Passionata · 16 October 2015, 12:10 AM

you watchcase is ruined.

Mo122 · 16 October 2015, 12:11 AM

Quote:

Originally Posted by Passionata

you watchcase is ruined.

Thank you :)

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Verdi · 16 October 2015, 12:12 AM

I can igonre the spots but not the crown guard issue. They probably dropped it, I can't see how on earth to get it in that shape otherwise.

Sorry about it. Go back and be firm with them.

When did u see all these? At home or when you picked it up?

swils8610 · 16 October 2015, 12:18 AM

Take it back and demand a new case.

Mo122 · 16 October 2015, 12:20 AM

Now from this pic am not sure if it was already there before sending it

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15 October 2015, 10:24 PM	#1
Mo122 "TRF" Member Join Date: Sep 2015 Location: Earth Watch: 116613LN Posts: 156	Rolex AD service center ruined my crown guards Sent my D serial explorer for service and light polish and it came back with black spot on the dial and a ruined crown guard and some dark spot on hour mark 5 Sent from my iPhone using Tapatalk

15 October 2015, 10:32 PM	#4
cop414 TRF Moderator & 2024 SubLV41 Patron Join Date: Apr 2012 Real Name: Tim Location: Pennsylvania Watch: 14060M Posts: 72,234	I'd say that someone owes you a new case! Wow, that's unbelievable, do you have any "before" pics? Which RSC did you send it to? It's hard to believe that they let it go out the door like that. The dial spot should be easy to remove. The "spot" on the lume plot may have been there prior to the service, did they replace the dial? I assume a call is in to RSC? As Adam posted, was this a service done by the AD or an actual RSC? Please keep us posted. __________________ Rolex Submariner 14060M Omega Seamaster 2254.50 DOXA Professional 1200T Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons TRF's "After Dark" Bar & NightClub Patron P Club Member #17 2 FA ENABLED

15 October 2015, 11:01 PM	#10
cop414 TRF Moderator & 2024 SubLV41 Patron Join Date: Apr 2012 Real Name: Tim Location: Pennsylvania Watch: 14060M Posts: 72,234	I'd say that you're good with that pic, it does look like that lume plot at 5 has the dark spot already in it though. It also looks like you have a piece of dust on the outside of the 4 o'clock marker at about 4 o'clock. Here's to a good solution in this matter. __________________ Rolex Submariner 14060M Omega Seamaster 2254.50 DOXA Professional 1200T Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons TRF's "After Dark" Bar & NightClub Patron P Club Member #17 2 FA ENABLED

15 October 2015, 11:17 PM	#16
Jake B "TRF" Member Join Date: Apr 2011 Location: Hong Kong Watch: Gold Sub 116618LN Posts: 2,820	When we drop a piece at the RSC here for service, a rep. sits down with us and goes over the watch carefully, noting all scratches, dents, flaws and the number of links on the bracelet. We then sign the the notes taken by the rep so that there is no question later on regarding the condition of the watch when we handed it over. Do you not do the same? __________________ Things are more like they are now than they ever were before.

16 October 2015, 12:10 AM	#26
Passionata "TRF" Member Join Date: Mar 2011 Location: N/A Watch: the girls Posts: 7,095	you watchcase is ruined. __________________ Best George "Also remember that feet don't get fat and a watch will always speak volumes." Robert Johnston --------------------- newhttps://youtu.be/EljAF-uddhE new http://youtu.be/ZmpLoO1Q8eQ IG @passionata1

15 October 2015, 10:32 PM	#2
Old Expat Beast TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2013 Real Name: Adam Location: Far East Watch: Golden Tuna Posts: 28,825	Rolex Service Centre?

15 October 2015, 10:35 PM	#5
Mo122 "TRF" Member Join Date: Sep 2015 Location: Earth Watch: 116613LN Posts: 156	That's not a RSC but the service center of the biggest AD , they gave me a 2 years warranty ! Cairo, Egypt Sent from my iPhone using Tapatalk

15 October 2015, 10:40 PM	#7
eightbore Banned Join Date: May 2014 Location: UNITED STATES Posts: 301	OH NO! I know that shop and have spent money there in the past! Great shop to buy from (and I personally like the staff) but, as your experience illustrates, I don't know that I would have real work done there. No offense, but you gotta know that a lot of work done (generally speaking, not just in the sphere of watches) in Egypt is NQR...Not Quite Right.

15 October 2015, 10:56 PM	#9
nick c Banned Join Date: Feb 2012 Location: Canada Posts: 26,846	Wow sorry to hear send it back

15 October 2015, 10:42 PM	#11
cdmorenot 2024 SubLV41 Pledge Member Join Date: Jun 2015 Real Name: Carlos. Location: NNJ - MDE Watch: = Want them all. Posts: 3,697	Tough to see that crown guard. The spot on the dial should be an easy fix.

15 October 2015, 10:54 PM	#12
Mo122 "TRF" Member Join Date: Sep 2015 Location: Earth Watch: 116613LN Posts: 156	Before it went but I think it doesn't prove my point much Sent from my iPhone using Tapatalk

15 October 2015, 11:03 PM	#13
landroverking "TRF" Member Join Date: Dec 2008 Real Name: Jay Location: TEXAS Watch: Daytona Posts: 7,648	Just not right.

15 October 2015, 11:15 PM	#14
Mo122 "TRF" Member Join Date: Sep 2015 Location: Earth Watch: 116613LN Posts: 156	All pics before sending it in , could use your opinion and observations Sent from my iPhone using Tapatalk

15 October 2015, 11:52 PM	#21
cht 2024 Pledge Member Join Date: Jan 2010 Real Name: Chris Location: San antonio, TX Watch: 116610LV Posts: 2,143	WOw, the crown gaurd....how the heck would that even happen?!?!? I don't think you'll get anywhere with the 5 o clock lume plot... However, in your second pic, seems to be black spot/mark below the canon pin on the dial.

15 October 2015, 11:57 PM	#22
elcompa "TRF" Member Join Date: Oct 2013 Location: North Carolina Watch: DD 118206 Posts: 1,858	So sorry about this. I have never thought of taking photos prior to sending one in for service, but I sure will now.

16 October 2015, 12:04 AM	#23
sickened1 2024 SubLV41 Pledge Member Join Date: Aug 2014 Real Name: Ed Location: SoCal Watch: ugiveiswatchuget Posts: 9,054	That tiny black spot was on mine too when I had them service the exact same watch (16570 Polar) but I flipped that watch a while ago. I'd take it back it I were you. Good luck.

16 October 2015, 12:12 AM	#28
Verdi "TRF" Member Join Date: May 2015 Real Name: Mitch Location: UAE Watch: Big Ben Posts: 2,451	I can igonre the spots but not the crown guard issue. They probably dropped it, I can't see how on earth to get it in that shape otherwise. Sorry about it. Go back and be firm with them. When did u see all these? At home or when you picked it up? __________________ IG: @watch_idiot_savant

16 October 2015, 12:18 AM	#29
swils8610 2024 SubLV41 Pledge Member Join Date: Sep 2012 Real Name: shannon Location: usa Posts: 9,210	Take it back and demand a new case.

16 October 2015, 12:20 AM	#30
Mo122 "TRF" Member Join Date: Sep 2015 Location: Earth Watch: 116613LN Posts: 156	Now from this pic am not sure if it was already there before sending it Sent from my iPhone using Tapatalk

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