ADs selling Daytonas

[clb521]

Just talked to a local AD and they told me that only prefered customers can buy the Daytonas when they have them in stock.

I know the new ones are hard to immpossible to get as well as the older one but man such a sad business practice. I have money you have product but wont sell it.

I know this is not uncommon but man I am glad our TS here don't have that attitude.

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[Speed]

Yup.

The TS's are asking huge premiums...but if you want one badly, you can have one.

I get that the ADs want to massage their regular spenders, but fat chance of getting my business by telling me my money is not good enough. A salesman at Turdneau basically said that to me - about the old SS Daytona.

I've since turned off of Daytonas. Happy with my Speedy Pro and Zenith El Primero 1969.

[clb521]

I see there are plenty of Daytonas here in classifieds. Granted not all are the new one but if the only difference is a ceramic dial vs ss dial I can live with that difference.

I think Rolex is definately hoarding the stock on these things.

Has anyone figured out why? Its not like flooding the market would make them cheaper. Theres enough of a demand they could make tons of money.

Guess thats why I dont run Rolex.


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[UmichNJ]

What's wrong with AD's rewarding loyal customers? Most good businesses focus on repeat customers and I don't see why this is any different. I got my Daytona-C from Tourneau - made the call and had the white face in 24 hours.


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[Al1969]

Originally Posted by UmichNJ

What's wrong with AD's rewarding loyal customers? Most good businesses focus on repeat customers and I don't see why this is any different. I got my Daytona-C from Tourneau - made the call and had the white face in 24 hours.


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Is this local Tourneau or NYC? Did they charge you above MSRP?

[Speed]

Originally Posted by UmichNJ

What's wrong with AD's rewarding loyal customers? Most good businesses focus on repeat customers and I don't see why this is any different. I got my Daytona-C from Tourneau - made the call and had the white face in 24 hours.

Nothing is inherently wrong - as I said in my post. However, when you inquire about a Daytona and the Turdneau sales guy says, "We don't have one, but even if we did, it would go to a VIP." I.e. F-off. You'll never get one here.

So...he's basically lost me - as a customer for life. Why would I ever spend a dime in his store. Would I do it / buying watch after watch hoping & praying to *someday* .... *someday*... have what it takes to be a VIP? Heck no. I'll wait until the rush wears off - if I buy one at all - and buy from a TS.

[UmichNJ]

Originally Posted by Speed

Nothing is inherently wrong - as I said in my post. However, when you inquire about a Daytona and the Turdneau sales guy says, "We don't have one, but even if we did, it would go to a VIP." I.e. F-off. You'll never get one here.



So...he's basically lost me - as a customer for life. Why would I ever spend a dime in his store. Would I do it / buing watch after watch hoping & praying to *someday* .... *someday*... have what it takes to be a VIP? Heck no.

Agreed, certainly shouldn't have said it that way.


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[rod727]

Originally Posted by UmichNJ

Agreed, certainly shouldn't have said it that way.


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Agreed......as a business owner you always want to be gaining new customers and taking good care of those who have helped you build the business. It would have been appropriate to simply say " would you allow me to take your contact information and I can call you when one becomes available" with the understanding it may take some time. The AD's statement could be construed as "my money is not good enough" and it's simply easier to not even go down the path of how he is allocating stock.

[Speed]

Originally Posted by rod727

Agreed......as a business owner you always want to be gaining new customers and taking good care of those who have helped you build the business. It would have been appropriate to simply say " would you allow me to take your contact information and I can call you when one becomes available" with the understanding it may take some time. The AD's statement could be construed as "my money is not good enough" and it's simply easier to not even go down the path of how he is allocating stock.

This.

Although I am sure the sales associate turnover is such that no one at Turdneau could think even semi- long term. These folks must simply be looking to end of a particular month or fighting for commish on sales to VIPs.

[bdex75]

Originally Posted by UmichNJ

Agreed, certainly shouldn't have said it that way.


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Agree. I would keep searching for an AD that enjoys building new relationships. Preferably not a chain.

And I also agree it is called earned empowerment.

If you want to be one of the few lucky ones that gets a watch that Rolex (or any other mfr) is limiting the flow of when it is new and hot you need to have some relationship capital.

Amazing to me how many people (not this particular OP) come on here and slam all AD's with a broad brush but then complain that they won't sell them the hottest watch in the world right now at msrp???? Or that the TS are charging a 50%++ premium. The AD never really knows when a regular is going to come in looking for a Daytona and they want to be able to easily oblige. It is a perk for doing all the other business with them.


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[boogiebot]

Originally Posted by Speed

Nothing is inherently wrong - as I said in my post. However, when you inquire about a Daytona and the Turdneau sales guy says, "We don't have one, but even if we did, it would go to a VIP." I.e. F-off. You'll never get one here.

So...he's basically lost me - as a customer for life. Why would I ever spend a dime in his store. Would I do it / buying watch after watch hoping & praying to *someday* .... *someday*... have what it takes to be a VIP? Heck no. I'll wait until the rush wears off - if I buy one at all - and buy from a TS.

Totally agree with you Speed! As consumers the only we vote is with our money and if someone ever spoke to me like that I would opt not to do business with them.

[KarlS]

Originally Posted by UmichNJ

What's wrong with AD's rewarding loyal customers? Most good businesses focus on repeat customers and I don't see why this is any different. I got my Daytona-C from Tourneau - made the call and had the white face in 24 hours.


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I think AD's perfectly entitled to reward high roller customers as a thank you. But I think if I dropped 6 figures in an AD and they gave a watch I wanted to staff or friends before me I would be irritated!

[clb521]

Originally Posted by KarlS

I think AD's perfectly entitled to reward high roller customers as a thank you. But I think if I dropped 6 figures in an AD and they gave a watch I wanted to staff or friends before me I would be irritated!

Like I said. I understand but some ADs have a rude way of communicating it. Honesty isnt always the best policy. If they are holding a product for VIP customer then tell the non VIP customer sorry we dont have it in stock. Dont tell them we wont sell it to you cause your not special enough.

Just have a better way of telling customers is all I'm saying.

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[Gotgolf52]

Originally Posted by KarlS

I think AD's perfectly entitled to reward high roller customers as a thank you. But I think if I dropped 6 figures in an AD and they gave a watch I wanted to staff or friends before me I would be irritated!

I spoke to a local Ben Bridge boutique GM and he said "no employee or manager allow to have any SS Daytona and it's not even on the display case because they want to call their VIP customers first. VIP clients also have the pick on their rare watches like 116520/116500. Same thing about Porsche dealership with their GT cars, the 918 customers who spent $1 million for their car will have their first choice then their regular returning customers. If you didn't have any establish relationships with Porsche, you can't get your hand on their GT cars even with the cash. It's frustrating I know.

[clb521]

Originally Posted by Gotgolf52

I spoke to a local Ben Bridge boutique GM and he said "no employee or manager allow to have any SS Daytona and it's not even on the display case because they want to call their VIP customers first. VIP clients also have the pick on their rare watches like 116520/116500. Same thing about Porsche dealership with their GT cars, the 918 customers who spent $1 million for their car will have their first choice then their regular returning customers. If you didn't have any establish relationships with Porsche, you can't get your hand on their GT cars even with the cash. It's frustrating I know.

Why can't a dealer just say we dont have a daytona in stock. Is that so hard?

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[Speed]

Originally Posted by clb521

Why can't a dealer just say we dont have a daytona in stock. Is that so hard?

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All I can think of is they somehow want you to buy other product as you aspire to reach the exalted VIP status. But as I implied in my last post - that's crap.

In my mind, to be a VIP - especially at Turdneau - you really don't care about knowledgeable service...and you truly have money to burn on new product. If so, more power to you.

I dont even like to go into a Turdneau to browse anymore. I tried to get a sales associate to order a $400 OEM strap for a Zenith as they carry the brand. Could never get a returned call - and no one would help me after I told them I spoke to "Bob" but he won't call me back.

If you can't handle a "little" transaction, fat chance I'd trust you with a big one!

[UmichNJ]

I made a call to someone in HQ, they located a white unit in Chicago, and I picked it up the next day (happened to be there for business). I paid MSRP and had tax waived as they sent it to NJ.


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[KarlS]

Originally Posted by UmichNJ

I made a call to someone in HQ, they located a white unit in Chicago, and I picked it up the next day (happened to be there for business). I paid MSRP and had tax waived as they sent it to NJ.


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Why would you need to call HQ when you happen to know the owners of Tourneau well "who handled everything"?

You picked it up in Chicago the next day when you were there on business but they sent it to NJ so you can waive the tax??? Gotta say I am confused

How would you compare your nautilus to the RG YM..I like the white dial

[UmichNJ]

Originally Posted by KarlS

Why would you need to call HQ when you happen to know the owners of Tourneau well "who handled everything"?

You picked it up in Chicago the next day when you were there on business but they sent it to NJ so you can waive the tax??? Gotta say I am confused

How would you compare your nautilus to the RG YM..I like the white dial

Sorry I wasn't more clear. I initiated the transaction by speaking to Tourneau's private equity owner. The Tourneau HQ located two in the system (black and white) and both were in Chicago. I happened to be heading there for business, so I completed the transaction and had it sized in Chicago. They had just closed their NJ store, so they were able to send it to my home in NJ so I could save on tax.

As for my RG Yachtmaster vs my 5726, I think they are totally different. I wear my Yachtmaster on the weekends and when I'm on vacation. My Nautilus is one of the watches I have for my work rotation.


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[zion_rasta]

I wanted a chronograph and was ready to buy a Daytona since I have been a Rolex enthusiast for like ever...
But this whole "I am selling this product you can't get" and only "such and such" can get it, is a huge disappointment relative to the brand. Some call it supply/demand, I get it. But when things start looking and feeling like profiling and discrimination, it leaves a bad taste.


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[mdavidson217]

What number did you call at HQ

[Al1969]

Originally Posted by mdavidson217

What number did you call at HQ

Same question here.

[UmichNJ]

Originally Posted by Al1969

Same question here.

I know the owners of Tourneau well and they took care of it.


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[Al1969]

Originally Posted by UmichNJ

I know the owners of Tourneau well and they took care of it.


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I see.

[LSUfan]

I bought one as a first time customer from an AD. Not everyone operates their business the same way.

[J Scott]

Originally Posted by LSUfan

I bought one as a first time customer from an AD. Not everyone operates their business the same way.

Did you end up with the white or black face Daytona-C?

Thanks,

Scott

[LSUfan]

Originally Posted by J Scott

Did you end up with the white or black face Daytona-C?

Thanks,

Scott

White. I went in to buy a Seadweller but ended up buying a Daytona.

[WristEnvy]

Originally Posted by LSUfan

I bought one as a first time customer from an AD. Not everyone operates their business the same way.

Lucky duck. I've casually visited 4 or 5 ADs the last few weeks crossing my fingers hoping they'd have one.

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[LSUfan]

Originally Posted by WristEnvy

Lucky duck. I've casually visited 4 or 5 ADs the last few weeks crossing my fingers hoping they'd have one.

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I visited three. One said they don't do waiting lists but would call and first to arrive could buy. That wasn't for me. The second said they would start a list in September. The other said they could order on no problem. Got it a week ago.

I may be lucky. They may be a great dealer. It may be some combination of those.

When I first got it I tried to do a trade for a sea dweller with some sellers on here but I would have lost money so I decided to keep. That leads me to believe they aren't really that hard to get.

[clb521]

I like the look of the daytonas but it does suck that they are so hard to buy in store. Guess thats why TSs are around.

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