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Old 20 September 2016, 05:45 AM   #1
Miguelon
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Returning a watch to a trusted seller

Hey everyone - quick question

I've never purchased a watch from a one of our trusted sellers but after speaking with a couple of them, its my understanding that most will accept a return of a purchased/shipped watch within 1-3 days for a full refund. I'm wondering if anybody has ever done this?

There is a particular PM sports watch named after a fictional blue character that I am close to pulling the trigger on. However, while I have tried the watch on briefly at several ad's with horrible lighting, I've never had the privilege of sitting with the watch for a few hours and really making a final decision.

I'm wondering if anybody has been in a similar situation and made a purchase...only to decide after a day or so that this watch wasn't for them? If so, did you return the watch? Was that process seamless? It's hard for me to make such a large purchase without knowing I have the option for a quick return if I feel I've made a mistake....I appreciate your feedback.

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Old 20 September 2016, 05:50 AM   #2
CrazyMD
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I doubt they will take it back if you wear the watch and go sit outside with it in the sun for a few hours. I'm sure you would likely have to return it in the same exact condition you received it in.
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Old 20 September 2016, 05:52 AM   #3
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Get on a plane and offer to meet David SW and buy him a coffee or lunch, I'd be surprised if he wouldn't sit and chat with you for an hour with a potential "smurf" watch in the balance.
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Old 20 September 2016, 05:53 AM   #4
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Originally Posted by Miguelon View Post
Hey everyone - quick question

I've never purchased a watch from a one of our trusted sellers but after speaking with a couple of them, its my understanding that most will accept a return of a purchased/shipped watch within 1-3 days for a full refund. I'm wondering if anybody has ever done this?

There is a particular PM sports watch named after a fictional blue character that I am close to pulling the trigger on. However, while I have tried the watch on briefly at several ad's with horrible lighting, I've never had the privilege of sitting with the watch for a few hours and really making a final decision.

I'm wondering if anybody has been in a similar situation and made a purchase...only to decide after a day or so that this watch wasn't for them? If so, did you return the watch? Was that process seamless? It's hard for me to make such a large purchase without knowing I have the option for a quick return if I feel I've made a mistake....I appreciate your feedback.

Mike
Not every trusted seller will accept a watch. Please work with each seller individually and make sure that they understand what you will do. Also, if you buy a pre-loved timepiece and then choose to sell it, you won't lose as much.
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Old 20 September 2016, 05:54 AM   #5
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I have returned a watch to a trusted seller before, yes. I bought a pre-owned watch and once received, just realized it wasn't for me. I returned it the next day. Of course I put it on my wrist and checked it out for a bit. As long as you don't size it, scratch it or remove any protective plastics, etc.; it shouldn't be a problem.

It was a quite easy process. Of course this depends on the seller.

That being said. I would not use a trusted seller as a "rental". I would try it on as many times as possible at an AD before making a decision. If I can't decide if I want something after having it on at the AD then I don't want it.
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Old 20 September 2016, 05:59 AM   #6
Miguelon
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Thanks Guys - makes sense that its probably much easier if a preowned piece. Obviously a BNIB that gets removed and worn I can't expect to get full refund. Hard for me to fly to Florida to look at a watch tho I would love to have a F2F with David SW. Thanks for the feedback all.
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Old 20 September 2016, 06:11 AM   #7
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Thanks Guys - makes sense that its probably much easier if a preowned piece. Obviously a BNIB that gets removed and worn I can't expect to get full refund. Hard for me to fly to Florida to look at a watch tho I would love to have a F2F with David SW. Thanks for the feedback all.
Yeah, much more convenient for you if he ships it so you can try it on for a couple of Hr's.
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Old 20 September 2016, 06:00 AM   #8
tifosi
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I've met with David and he's as awesome as you'd expect.
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Old 20 September 2016, 06:02 AM   #9
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yes. its happened to me about 12 times in the last 7 years. thats what the classifieds are for. flip it until you're happy i says and spare a TS a refund nightmare.

buy it!!!!
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Old 20 September 2016, 06:04 AM   #10
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I would ask the seller before pulling the trigger. Honestly when you buy over the internet you don't really get the luxury as you do when your in store. But even in store they don't let you walk around with it. Watches are kind of like a "i want it" type of transaction. Ive never returned a watch before. Decided after 2 months my DJ II wasn't for me and lost 3k on the trade in for another watch. Its part of the game.
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Old 20 September 2016, 06:05 AM   #11
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I personally wouldn't feel right about returning a watch under those circumstances. I actually had to return a watch to David almost two years ago, but it was because there was an issue with the watch, not because I wasn't sure if I really wanted it. David handled the situation like the pro he is.

Before committing to purchase I would do whatever you have to do to make sure it's the watch you really want.

If the seller is cool with this, that's one thing, but how many times can you buy and return a watch just so you can try it on for extended periods or times, before it becomes an abuse of a policy?
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Old 20 September 2016, 06:10 AM   #12
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I personally wouldn't feel right about returning a watch under those circumstances. I actually had to return a watch to David almost two years ago, but it was because there was an issue with the watch, not because I wasn't sure if I really wanted it. David handled the situation like the pro he is.

Before committing to purchase I would do whatever you have to do to make sure it's the watch you really want.

If the seller is cool with this, that's one thing, but how many times can you buy and return a watch just so you can try it on for extended periods or times, before it becomes an abuse of a policy?
Totally agree. I would not purchase a watch with the intent to use it as an extended try on. Buy it cause you want it. If you end up hating it, see if it can be returned. If not, sell it.

I went to an AD on Sat. to check out a watch. I ended up having easily 30min. of solid wrist time while talking, checking out other pieces and just shooting the shit. If you don't know by then...you don't want it. Maybe I just got a cool salesperson?? Dunno.
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Old 20 September 2016, 06:11 AM   #13
Miguelon
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Great points all. I definitely appreciate the education on operating policy in the watch world. Definitely would not want to abuse a trusted seller's policy and try and "rent" a watch for extended try-ons. I would still like to figure out how to spend a little more time with ol papa smurf before finalizing...only place i've been able to try on is Rolex Boutique on 5th ave in NYC and Wempe Jewelers right across the street. For anyone who's been there...the vibe is pretty snooty and stuffy and the lighting is terrible....maybe I can find a local trusted seller who's willing to let me try on in a more casual F2F....thanks again guys!
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Old 20 September 2016, 06:51 AM   #14
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Great points all. I definitely appreciate the education on operating policy in the watch world. Definitely would not want to abuse a trusted seller's policy and try and "rent" a watch for extended try-ons. I would still like to figure out how to spend a little more time with ol papa smurf before finalizing...only place i've been able to try on is Rolex Boutique on 5th ave in NYC and Wempe Jewelers right across the street. For anyone who's been there...the vibe is pretty snooty and stuffy and the lighting is terrible....maybe I can find a local trusted seller who's willing to let me try on in a more casual F2F....thanks again guys!
If you can make it to LI, London Jewelers in Manhasset has a really professional staff and a ridiculous selection! I would make a short day of it if you have a car. It will be worth the trip.

However, I never had any issues with the ADs on 5th ave in the city. Worst case scenario, you can bounce around from Rolex Boutique, to Tourneau to Wempe. If you get a snotty attitude in any shop you should just walk out anyway.
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Old 20 September 2016, 06:44 AM   #15
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I've never had the privilege of sitting with the watch for a few hours and really making a final decision.

I'd be surprised if there was anywhere that you could sit with an un-bought watch for a few hours to contemplate its purchase - a few minutes maybe.
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Old 20 September 2016, 07:33 AM   #16
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I'd be surprised if there was anywhere that you could sit with an un-bought watch for a few hours to contemplate its purchase - a few minutes maybe.
My AD allowed me to wear a Panerai to lunch, then comeback to let them know if I wanted it.
I am a big proponent of buying used, but in this case it sounds like the OP should use this opportunity to build a relationship with the local AD.
Go check it out in small doses. I'm sure they would accompany you outside so that you could see it in the sunlight.
Can't imagine spending that kind of money in a watch if you aren't even sure you like it
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Old 20 September 2016, 07:38 AM   #17
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My AD allowed me to wear a Panerai to lunch, then comeback to let them know if I wanted it.

I stand corrected.
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Old 20 September 2016, 07:45 AM   #18
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I stand corrected.
meh,

it was likely the only way to get a PAM out of the case.








(i'm actually a PAM owner, so i can say that.)
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Old 20 September 2016, 08:40 AM   #19
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My AD allowed me to wear a Panerai to lunch, then comeback to let them know if I wanted it.
I am a big proponent of buying used, but in this case it sounds like the OP should use this opportunity to build a relationship with the local AD.
Go check it out in small doses. I'm sure they would accompany you outside so that you could see it in the sunlight.
Can't imagine spending that kind of money in a watch if you aren't even sure you like it
So when you got back from lunch did you buy it?

I thought I might have seen a little bit of spaghetti sauce between the links on the last PAM i tried on at the AD
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Old 20 September 2016, 08:44 AM   #20
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I thought I might have seen a little bit of spaghetti sauce between the links on the last PAM i tried on at the AD
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Old 20 September 2016, 09:05 AM   #21
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Trusted sellers aren't budget rent a cars. One question, do you go to Bloomingdales and buy a shirt and wear it a few days before you decide to keep it? As others have said go to an AD try it on and if it sings to you then buy it from a trusted seller otherwise move on to the next piece. By you doing that the trusted seller may loose out on a potential sale. If you do choose this route then make sure the trusted seller agrees and you pick up both ways of shipping.
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Old 20 September 2016, 09:07 AM   #22
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So when you got back from lunch did you buy it?

I thought I might have seen a little bit of spaghetti sauce between the links on the last PAM i tried on at the AD
Ha! I did not actually, but I did end up buying a different model. Obviously the stickers stayed on, but it was a nice way to get a feel for the size and weight. Sometimes just standing at the jewelery counter isn't enough.
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Old 20 September 2016, 06:48 AM   #23
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Good luck with the potential purchase, but I would go AD if I were you.
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Old 20 September 2016, 07:27 AM   #24
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Usually when I read OP like this, it means you're not really sure of a watch. Visit an AD and see if you like it first would be a good idea. Just remember, if you return the watch to a trusted seller you'll be paying for shipping and insurance.
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Old 20 September 2016, 07:33 AM   #25
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I would go back to an AD and be sure. Yes they will likely take it back but it's bad practice as a buyer imho and it will be remembered in the future.
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Old 20 September 2016, 07:39 AM   #26
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Let's not forget we should also respect the ADs too..While I haven't bought a watch from an AD yet, I always tell them up front that I'm window shopping and not to expect my wallet to open up that visit. If they get another customer coming in I tell them to work with them instead.

Most of the ADs I've been to don't care and just open the cases up to talk to me about Rolexes. For the ones that don't want to spend the time, I just walk out; no harm, no foul.
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Old 20 September 2016, 07:48 AM   #27
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Nope, I've never done this. I personally wouldn't think of returning a watch unless there was an issue with it I couldn't live with.

If you can't get a sense of whether you want it or not from trying it on at the AD, then I don't think you're ready for a purchase.

TBH, I really don't think it's fair to use the seller as an extended try on. Although
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Old 20 September 2016, 07:55 AM   #28
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a watch you have bought, worn and then returned may not be sold as BNIB with a corresponding drop in asking price.

OP, would you take that hit if you were the seller?
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Old 20 September 2016, 08:03 AM   #29
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I can understand your concern most of the AD's I have been to don't even have PM's in stock and I can totally understand trying it on and checking the color in a natural light ... Good luck and post some pics
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Old 20 September 2016, 08:14 AM   #30
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The Smurf is a beautiful watch, with no shortage of quality images available

If an AD from NYC won't come outside with your for five minutes after negotiating a price and swiping your credit card subject to yoru approval, then keep looking as am sure one would, allowing you to either buy it or consider something else
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