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16 June 2017, 10:16 AM
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#1 |
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"TRF" Member
Join Date: Jun 2017
Location: sd
Posts: 6
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Authorized dealer damaged my rolex
Hi there,
Looking for advice please. See pictures below. Bought a datejust 5 months ago and took it back to the jewelry store to move a link. The person that worked on it deformed the screws, scratched the links and left a screw partially out. The store manager wants me to bring it in and said they can probably buff the scratches but that will not be acceptable in my opinion. What do you think? Thank you. |
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16 June 2017, 10:27 AM
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#2 |
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2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jun 2011
Real Name: David Farkas
Location: Los Angeles
Watch: 116610, 5712/1A
Posts: 8,182
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I would ask for the replacement screws.
Regardless Tom at D's time service in downtown can take care of you he has the screws if needed and will fix the scratches on the side of the bracelet don't stress too much
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Instagram: @SwissWatchTime |
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20 June 2017, 01:48 PM
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#3 | |
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Banned
Join Date: Jan 2008
Location: Florida
Posts: 3,753
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Quote:
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16 June 2017, 10:29 AM
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#4 |
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TRF Moderator & 2024 SubLV41 Patron
Join Date: Jul 2013
Real Name: Adam
Location: Far East
Watch: Golden Tuna
Posts: 28,826
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New screws and a polish will fix that, but I wouldn't feel comfortable letting that AD do it.
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16 June 2017, 10:29 AM
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#5 |
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"TRF" Member
Join Date: Jan 2015
Location: FLA
Watch: A Few
Posts: 535
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That is terrible. That AD should be ashamed!!
__________________
Rolex Sea Dweller 126600 MK1 Rolex GMT II 126710BLRO Rolex Submariner 116610LV-C Rolex Deep Blue Deep Sea Dweller 116660 Oris Great Barrier Reef #845/1000 |
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16 June 2017, 10:30 AM
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#6 |
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"TRF" Member
Join Date: Dec 2013
Location: FL
Watch: platinum sub
Posts: 15,884
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Why I never let an ad size a bracelet.
__________________
If you wind it, they will run. 25 or 6 to 4. |
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16 June 2017, 11:34 AM
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#7 | |
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Banned
Join Date: May 2012
Location: Ann Arbor MI
Watch: Rolex Ref 16600
Posts: 3,908
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Quote:
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16 June 2017, 10:33 AM
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#8 |
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"TRF" Member
Join Date: Mar 2010
Real Name: MJC
Location: PHL USA
Watch: IWC, Rolex, AP
Posts: 29,232
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Have them pay for new screws and you take out and put in yourself.
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16 June 2017, 10:37 AM
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#9 |
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Banned
Join Date: May 2014
Real Name: Mike
Location: BOS
Watch: 16710;14060;214270
Posts: 6,375
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That is completely unacceptable.
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16 June 2017, 10:55 AM
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#10 |
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"TRF" Member
Join Date: Jun 2016
Location: earth
Watch: Bluesy
Posts: 865
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All I can say is WOW! Surprised they are not out of business by now.
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16 June 2017, 10:58 AM
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#11 |
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"TRF" Member
Join Date: Dec 2006
Location: norcal
Posts: 3,031
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That's messed up! The person who did that has no bussiness working on a watch!
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16 June 2017, 11:03 AM
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#12 |
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"TRF" Member
Join Date: Jun 2015
Location: USA
Watch: All
Posts: 5,316
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Aweful.
New screws and buff as others have mentioned.
__________________
Rolex 228235 DD40 Olive, 126710BLRO, 116710BLNR, 116613LB, 116500LN White, 126610LN, 116500LN Black, 126610LV, 116610LV, 126334 Blue Diamond Breitling Navitimer 01, Cartier Santos Large |
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16 June 2017, 11:08 AM
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#13 |
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"TRF" Member
Join Date: Nov 2016
Location: Brooklyn, NY
Posts: 30
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Oh no..... I feel your pain! Please keep us informed on how it turns out....
I have always been afraid to bring my watch back to the AD to have any work done. But does it happen once in awhile (that a AD damages a watch) or is this an extremely rare occurrence? |
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16 June 2017, 11:03 AM
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#14 |
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"TRF" Member
Join Date: Feb 2017
Location: Miami *305*
Watch: 114060/116710BLNR
Posts: 903
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Wow. Terrible. That's why I resize myself.
Sent from my iPhone using Tapatalk |
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16 June 2017, 11:05 AM
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#15 |
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2024 SubLV41 Pledge Member
Join Date: Dec 2009
Real Name: The Mystro ;)
Location: Central Pa.
Posts: 15,515
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If that's what they did to the screws, I sure as hell wouldn't trust them to know how to polish it properly.
__________________
![https://www.dropbox.com/s/hyitq0aikqgajc0/Time%20sig.jpg?raw=1[/img]](image.php?u=32152&type=sigpic&dateline=1708304489)
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16 June 2017, 11:05 AM
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#16 |
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"TRF" Member
Join Date: Apr 2010
Real Name: J
Location: The great Midwest
Watch: youlookinat?
Posts: 2,369
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Have them replace every link they damaged. Replacing the screws won't make it look right as the screws are cut/fitted to the link at the factory.
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16 June 2017, 11:05 AM
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#17 |
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"TRF" Member
Join Date: Nov 2014
Location: San Fran
Posts: 2,218
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I agree they should replace the screws. unbelievable
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16 June 2017, 11:07 AM
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#18 |
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"TRF" Member
Join Date: May 2012
Real Name: John Paul
Location: Katy TX
Watch: Sub/Speedy
Posts: 144
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Ouch! Not cool! What are you going to do?
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16 June 2017, 11:25 AM
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#19 |
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"TRF" Member
Join Date: Jan 2012
Location: Boston
Posts: 327
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Ouch
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16 June 2017, 11:27 AM
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#20 |
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"TRF" Member
Join Date: Sep 2015
Location: USA
Posts: 152
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That is awful! It looks like a child did the work.
Please do yourself a favor and buy a bergeon 1.60mm screwdriver. Amazon sells them for like $25. Rolex links are surprisingly easy to move/remove yourself. |
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16 June 2017, 11:50 AM
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#21 | |
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Banned
Join Date: Dec 2009
Real Name: Mike
Location: Tampa, Florida
Watch: Pepsi GMT
Posts: 2,926
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Quote:
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16 June 2017, 11:35 AM
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#22 |
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Banned
Join Date: May 2017
Real Name: Don
Location: United States
Watch: GMTII
Posts: 179
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This happens far far too often. As far as I know, Ads are provided a bracelet resizing kit from Rolex which includes hollow ground screwdriver and bracelet holder. The fact that employees are not properly trained to size a bracelet and do immense damage to the bracelet pins and links is totally unacceptable! I have always sized my own bracelets and is a simple DIY job. Also plenty of videos on YouTube for this.
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16 June 2017, 11:36 AM
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#23 |
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"TRF" Member
Join Date: Jan 2016
Real Name: AJ
Location: NY
Watch: ♕
Posts: 6,761
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Wow thats terrible....they def need to make it right under your terms
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16 June 2017, 11:36 AM
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#24 |
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2024 Pledge Member
Join Date: Jan 2016
Location: San Diego, CA
Posts: 12,446
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You need to disclose which place in San Diego mauled this watch.....I would not take the watch back for polishing who knows who will do the work. Per previous poster, go to Tom at D's Time service he'll set this right in about ten minutes...that's unacceptable.
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16 June 2017, 11:37 AM
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#25 |
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2024 Pledge Member
Join Date: May 2008
Location: New Jersey
Posts: 6,640
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Amateurs! As others stated, I'd demand screws and damaged links to be replaced. Also, name and shame them. Unacceptable for a watch that cost thousands of dollars.
__________________
WG SUB-116719 GMT MASTER II 126719 |
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16 June 2017, 11:51 AM
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#26 |
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"TRF" Member
Join Date: Jan 2009
Real Name: Russel
Location: N/A
Watch: N/A
Posts: 755
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That's bad. Much worse than me having an attempt. Looks like they don't have the proper tools.
This is why many ADs refer you to the service centres for even a simple thing like resizing. At least at the centres, they have the best tools - like correct sized high quality steel screwdrivers that won't damage your screws or lose their fit and scratch the surrounding areas. |
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16 June 2017, 11:51 AM
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#27 |
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"TRF" Member
Join Date: Jun 2017
Location: sd
Posts: 6
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Thank you everyone! The person that did it was a sales lady (very rude if I must say) not the watch repair technician.
Going tomorrow, I'll start by asking to have the links replaced and I'll keep you all posted. |
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17 June 2017, 12:48 AM
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#28 | |
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"TRF" Member
Join Date: Mar 2011
Real Name: Michael
Location: RTP, NC, USA
Watch: ♕& Ω
Posts: 5,221
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Quote:
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Enjoy life - it has an expiration date. Disclaimer: Please note that the avatar is not an accurate representation of how I look. The camera adds 10 pounds... |
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16 June 2017, 11:52 AM
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#29 |
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"TRF" Member
Join Date: Apr 2012
Real Name: Alex
Location: Chicago
Watch: AP,PP, Rolex
Posts: 37,156
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I would demand new screws
__________________
Instagram: @Hairdude Watches in Collection 5070R, 5522A, 214270 MK1, 228238 16750, 26401, 5711, 116718, 116710LN, 116300, 16710"Coke", 372, 15300, 15703 (All Flipped) Official Member "Perpetual 30" Las Vegas GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member 'WIS-CON' Las Vegas Int'l GTG 2018 |
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16 June 2017, 11:53 AM
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#30 |
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"TRF" Member
Join Date: Jun 2017
Location: sd
Posts: 6
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Ben Bridge UTC
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