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9 November 2008, 05:12 PM
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#1 |
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Fondly Remembered
Join Date: May 2005
Real Name: JJ
Location: Auckland, NZ
Watch: ALL SOLD!!
Posts: 74,319
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Big question: Have Rolex improved on their Quality Control?
Hi guys,
In the past, we've had a number of complaints from members who have taken home a brand new Rolex only to find later some minor irritating defect - a defect which should have been picked up the QC staff. I had this awful experience once in Nov. 2004, when I bought a brand new, white dial Exp-II and to my horror found a gash running right through the black Rolex coronet on the dial.....when viewed under a 10x loupe!!  However, with the advent of the newer models, the QC seems to have been stepped up quite a few notches. Haven't had any complaints about QC in quite a while now. Hopefully, with the ever increasing prices, the least the Rolex paying customer can expect is a superior product with virtually 100% QC output. JJ
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Words fail me in expressing my utmost thanks to ALL of you for this wonderful support during my hour of need!!  I firmly believe that my time on planet earth is NOT yet up!! I shall fight this to the very end.......and WIN!! |
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9 November 2008, 05:16 PM
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#2 |
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"TRF" Member
Join Date: May 2007
Real Name: Asad A. Awan
Location: kabul, Afghanista
Watch: Tissot PRX
Posts: 2,698
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yeah really its very disappointing to hear, what to talk of experience, a defect with a brand new watch..horrifies me..I hope the great joy of owning a brand new after waiting, anticipating and huge cash-parting is not spoilt anymore by a lack-lustre QC :)
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9 November 2008, 05:17 PM
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#3 |
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"TRF" Member
Join Date: Aug 2006
Real Name: Scott
Location: GMT -7
Watch: GMT's & Sub's
Posts: 10,401
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Never had a problem with any QC on mine. I have been on different Rolex forums for almost 4 years, and IMO the amount of QC complaints is pretty minimal based on the number of watches produced on a yearly basis. Of the complaints, I would guess that 80% of them are just adjustments done to the movement.
JM2Cents, ~Scott
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"The bitterness of poor quality remains long after the sweetness of lower price is forgotten." -Benjamin Franklin Member No. 922 |
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9 November 2008, 05:19 PM
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#4 |
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2024 Pledge Member
Join Date: Sep 2008
Real Name: Richard
Location: USA
Watch: YM Deep Space
Posts: 12,521
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Agreed. I have read these accounts of dissatisfaction and flaws and found them disturbing. You would think that QC would be a primary concern with a company like Rolex, known for quality.
But I guess there are humans working there....!!??
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Rolex Yacht-Master 40mm (SS-YG / Deep Space MOP) 16623 Breitling Aerospace Titanium / 18K with UTC. Omega Speedmaster 3510.50 Oris TT1 Pro Diver Regulator 43MM |
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9 November 2008, 05:37 PM
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#5 |
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"TRF" Member
Join Date: Nov 2007
Location: CA
Posts: 3,295
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In short, no (from personal and friends' experiences). Rolex isn't synonymous with quality, unfortunately.
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9 November 2008, 05:55 PM
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#6 |
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2024 SubLV41 Pledge Member
Join Date: Dec 2007
Real Name: Peter
Location: Sydney
Watch: The Game
Posts: 17,415
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No QC problems here
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10 November 2008, 09:42 AM
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#7 | |
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"TRF" Member
Join Date: Aug 2008
Real Name: Chris
Location: WXSW
Watch: GMT (116710)
Posts: 2,723
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Quote:
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-Cheers, Chris #15,634 "The heart of the discerning acquires knowledge; the ears of the wise seek it out." |
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10 November 2008, 10:44 AM
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#8 |
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"TRF" Member
Join Date: Oct 2006
Real Name: Ron
Location: Alabama
Watch: Daytona,TT Sub,GMT
Posts: 4,673
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I've had no issues with any of my watches. Maybe all of mine were made during the middle of the week instead of a Monday or Friday....
 .
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Ron |
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10 November 2008, 10:47 AM
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#9 | |
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Fondly Remembered
Join Date: May 2005
Real Name: JJ
Location: Auckland, NZ
Watch: ALL SOLD!!
Posts: 74,319
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Quote:
 
__________________
Words fail me in expressing my utmost thanks to ALL of you for this wonderful support during my hour of need!! I firmly believe that my time on planet earth is NOT yet up!! I shall fight this to the very end.......and WIN!! |
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10 November 2008, 10:48 AM
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#10 |
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"TRF" Member
Join Date: Jul 2007
Location: Chicago IL
Watch: Platinum DDMasterp
Posts: 1,983
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I have had many Rolex's since 1982....I only had two problems 1. was the day/date got stuck trying to turn at midnight.....Rolex gave me a new watch.
2. Another DD there was a piece of lint under the crystal....Rolex gave me a new watch. 
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Men's Platinum Day Date Masterpiece Men's 18k Day Date Crown Collection Men's Franck Muller 18k Conquistador Cortez Men's SS Cartier Pasha MEMBER # 5534  USACHICAGO IL 
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9 November 2008, 07:03 PM
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#11 |
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2024 Pledge Member
Join Date: Jun 2008
Location: So Cal, USA
Watch: Not a ONEWatch Man
Posts: 7,383
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Other than needing regulation with a couple of watches, going well so far
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SS Submariner Date "Z" SS SeaDweller "D" SS Submariner "Random" TT Blue Submariner "P" SS GMT-Master ll "M", Pepsi Pam 311, 524, 297 |
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9 November 2008, 09:33 PM
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#12 |
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"TRF" Member
Join Date: Dec 2006
Location: Singapore
Watch: Rolex
Posts: 1,213
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other than a slightly stiff bracelet which was replaced under warranty...... so far so good..... :)
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 the hype is true. a crown for every achievement. visit my audio and watch blog & how to use the rolex comfort link? |
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9 November 2008, 11:18 PM
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#13 |
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"TRF" Member
Join Date: Sep 2008
Location: uk
Posts: 12
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I also had a dial problem with my explorer1,Where the number 9 was where number 6 should be!! brought used,Still under warrantty Rolex changed dial with no fuss.
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10 November 2008, 12:10 AM
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#14 |
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"TRF" Member
Join Date: Jan 2007
Real Name: Dick
Location: USA
Watch: SubND,DD,SSDaytona
Posts: 2,257
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Have had very few QC problems with new Rolex watches - but have been dissatisfied with RSC's QC, for sure.
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“The only reason for time ....................... is so that everything doesn't happen at once." Albert Einstein |
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10 November 2008, 12:28 AM
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#15 |
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⭐⭐⭐⭐⭐⭐
2024 SubLV41 Sponsor & Boutique Seller 
Join Date: Sep 2008
Real Name: Oscar
Location: Florida
Watch: Me!!!
Posts: 23,233
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so far so good for me JJ...but i always expect a good service for every watch i send...
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10 November 2008, 01:55 AM
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#16 |
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Banned
Join Date: Jul 2008
Real Name: Justin
Location: Baltimore, MD
Watch: TT Diamond DJ
Posts: 2,809
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maybe a bit off topic..but rolex..with their strict policies with their AD's..why the HECK are they letting these guys get away wth selling their product over retail!!!!??? its rediculous! I had the shot at a ss daytona a few weeks ago at 9250.00...decided to wait so i could get it from my usual AD...who promised me one, so I wanted to give THEM the business...and yesterday I get "the call" and my salesman says...the owner wont let it go for less than $11,000.00!!!!!!!!!!!!!!! TOTAL BS. I asked...well then why did you ask me to wait when I had one at 9250.00!!!!!! I was TRYING to be nice and give the business to you guys and now you are throwing me to the ground and right under that big ol' bus...not fair at all!!!!!!!
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10 November 2008, 02:08 AM
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#17 |
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"TRF" Member
Join Date: Apr 2008
Real Name: Tony
Location: Oxfordshire, UK
Watch: 116680 & 116622
Posts: 3,953
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With 800,000 to 1,000,000 watches made per year, how the hell can they maintain any decent QC standards?
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"...why oh why, didn't I take the blue pill...?" http://www.helenanddouglas.org.uk/ www.cheetah.org |
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10 November 2008, 02:40 AM
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#18 | |
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Fondly Remembered
Join Date: May 2005
Real Name: JJ
Location: Auckland, NZ
Watch: ALL SOLD!!
Posts: 74,319
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Quote:
With the stiff competition out there , Rolex cannot afford to slacken off on QC - it's just got to be better than before and virtually 100%.I do realise that it's not always possible, but I feel there is an imporovement.....which is at least a step in the right direction. JJ
__________________
Words fail me in expressing my utmost thanks to ALL of you for this wonderful support during my hour of need!! I firmly believe that my time on planet earth is NOT yet up!! I shall fight this to the very end.......and WIN!! |
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10 November 2008, 08:39 AM
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#19 | |
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"TRF" Member
Join Date: Apr 2008
Real Name: Tony
Location: Oxfordshire, UK
Watch: 116680 & 116622
Posts: 3,953
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Quote:
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"...why oh why, didn't I take the blue pill...?" http://www.helenanddouglas.org.uk/ www.cheetah.org |
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10 November 2008, 02:22 AM
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#20 |
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"TRF" Member
Join Date: Oct 2007
Real Name: Dennis
Location: Bay Area - 925
Posts: 40,018
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No issues with quality control on any of my Rolexes purchased.
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TRF Member #6699 (since September 2007) |
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10 November 2008, 10:16 AM
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#21 |
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"TRF" Member
Join Date: Jun 2008
Location: Canada
Watch: Air-King 114200
Posts: 2,878
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nothing i can't live with.
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10 November 2008, 10:26 AM
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#22 |
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"TRF" Member
Join Date: Aug 2007
Location: Beverly Hills, CA
Watch: Yachtmaster
Posts: 3,952
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No problems on my end, but the customer should expect high QC from Rolex.
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10 November 2008, 10:34 AM
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#23 | |||
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"TRF" Member
Join Date: Dec 2007
Real Name: Felly
Location: Washington State
Watch: SS Daytona/GV
Posts: 2,998
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Quote:
Quote:
Quote:
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10 November 2008, 10:52 AM
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#24 | |
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"TRF" Member
Join Date: Dec 2007
Real Name: Felly
Location: Washington State
Watch: SS Daytona/GV
Posts: 2,998
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Quote:
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10 November 2008, 10:54 AM
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#25 | |
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"TRF" Member
Join Date: Jan 2008
Real Name: Kurt
Location: Philly Burbs!!
Posts: 3,296
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Quote:
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“This is your last chance. After this, there is no turning back. You take the BLUE pill - the story ends; you wake up in your bed and believe whatever you want to believe. You take the RED pill - you stay in Wonderland, and I show you how deep the rabbit hole goes.” Rolex Submariner 116610LV Hulk | Rolex GMT 16710 Pepsi | Omega Speedmaster “Speedy Tuesday” | Tudor Black Bay 79220R “ETA Rose” | Tudor Pelagos Blue Dial | Rolex Submariner Yellow Gold 116618LB | Rolex Milgauss “Z-Blue” 116400GV |
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10 November 2008, 10:33 AM
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#26 |
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Facilitator
Join Date: Nov 2005
Real Name: Steve
Location: Omnipresent
Posts: 33,589
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Rolex watches are made by human beings.
Human beings make mistakes. Anecdotal evidence of personal or a friend's experience is not representative of the millions of watches out there in society. If Rolex did not provide a warranty (an undertaking to ensure product quality is provided to the consumer), one might then have a proper basis for grievance. 
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 Most folks are about as happy as they make up their minds to be. ~Abraham Lincoln Nothing compares to the simple pleasure of a bike ride. ~John F. Kennedy ROLEXploitation - yeah I'm a victim  |
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