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perryj · 19 January 2018, 10:46 AM

So about 6 weeks into ownership of my first new ad purchased sub c, I noticed that the pip (bezel lume dot) has a crack?!?! This watch isn’t babied but I do work in an office and so it’s not seen any abuse at all. Sent to RSC Dallas this week so I’ll report back with findings. I wouldn’t have sent it but was sending another watch for service anyway so decided to see what happens.

Anyone else had this happen???

kilyung · 19 January 2018, 11:38 AM

It’s been reported to happen now and then. Fortunately RSC can now repair it vs previously having to replace the entire insert.

OmegaJJH · 18 February 2018, 08:16 PM

Quote:

Originally Posted by kilyung

RSC can now repair it vs previously having to replace the entire insert.

That’s really good to know.

Thank you.

perryj · 30 January 2018, 10:25 AM

RSC repairing complementary.

cop414 · 30 January 2018, 10:35 AM

Quote:

Originally Posted by perryj

RSC repairing complementary.

Excellent!

AEC · 30 January 2018, 08:39 PM

Quote:

Originally Posted by perryj

RSC repairing complementary.

Thanks for the report.

JasoninDenver · 31 January 2018, 01:28 AM

Mine fell out several years ago. Replaced free and fast (<2weeks) by RSC Dallas. No problems since and I beat the heck out of it.

Etschell · 30 January 2018, 11:20 AM

nopes not yet.

perryj · 31 January 2018, 01:33 PM

Here’s what they said exactly if anyone’s interested.....

brandrea · 31 January 2018, 10:19 PM

Nice

perryj · 18 February 2018, 09:19 AM

Got it back today, just like new! Thanks RSC Dallas.

joli160 · 18 February 2018, 06:52 PM

Nice to read a positive experience

perryj · 18 February 2018, 10:05 PM

Quote:

Originally Posted by joli160

Nice to read a positive experience

I have always had a great expirence at Dallas, I try and work with Vivian. She’s fantastic, and sometimes I’ll call just to check in on the watch and she’ll tell me exactly where it in process. She even said that if I ever have an issue when I receive a watch back just call her and it WILL be taken care of.

Anyway I still have a lady’s DJ there getting a full treatment, but glad to have my Sub C back!

mjclark32 · 18 February 2018, 10:21 PM

Glad to hear they’re taking care of it

I’ve been beating the crap out of my 16610for seven plus years now and haven’t broken it yet. A few times I’ve smashed into things and thought for sure I cracked it or the bezel/crystal, lucky so far. Knock on wood

enjoythemusic · 18 February 2018, 11:37 PM

Congrats! Fixed for free and it only took a few weeks. Now THAT'S what i call service... and why Rolex has a great reputation.

Skavary · 30 March 2019, 05:31 PM

Just curious but does anyone know how they actually replace the lume dot? Do they take off the bezel and screw it on/off? Thanks!

mailman · 30 March 2019, 07:28 PM

Quote:

Originally Posted by Skavary

Just curious but does anyone know how they actually replace the lume dot? Do they take off the bezel and screw it on/off? Thanks!

I believe it's held in place by a rivet.

scurfa · 30 March 2019, 05:35 PM

That’s good if they can replace the lume pip, I dented mine after a few weeks and was told it would be the whole insert and better off waiting until it’s first service, the whole insert puts a much higher price on service.

Sent from my iPad using Tapatalk

ppalasthira · 30 March 2019, 05:49 PM

Nice

Infusion1 · 30 March 2019, 10:56 PM

Can they replace the dot on a 16610 without replacing insert?

19 January 2018, 10:46 AM	#1
perryj "TRF" Member Join Date: Mar 2008 Location: USA Watch: Rolex, Swatch Posts: 952	Anyone else develop a crack on their Sub C pip? So about 6 weeks into ownership of my first new ad purchased sub c, I noticed that the pip (bezel lume dot) has a crack?!?! This watch isn’t babied but I do work in an office and so it’s not seen any abuse at all. Sent to RSC Dallas this week so I’ll report back with findings. I wouldn’t have sent it but was sending another watch for service anyway so decided to see what happens. Anyone else had this happen??? __________________ Rolex Datejust 16200 current Rolex Ceramic Submariner Date sold Rolex Submariner 14060 sold Rolex Explorer I and II both sold Rolex Datejust 16233 and 16234 sold

30 January 2018, 10:25 AM	#4
perryj "TRF" Member Join Date: Mar 2008 Location: USA Watch: Rolex, Swatch Posts: 952	RSC repairing complementary. __________________ Rolex Datejust 16200 current Rolex Ceramic Submariner Date sold Rolex Submariner 14060 sold Rolex Explorer I and II both sold Rolex Datejust 16233 and 16234 sold

31 January 2018, 01:28 AM	#7
JasoninDenver 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jul 2010 Location: Denver Posts: 4,284	Mine fell out several years ago. Replaced free and fast (<2weeks) by RSC Dallas. No problems since and I beat the heck out of it. __________________ Jason 116610 LN DateJust Pelagos FXD

30 January 2018, 11:20 AM	#8
Etschell "TRF" Member Join Date: Dec 2013 Location: FL Watch: platinum sub Posts: 15,884	nopes not yet. __________________ If you wind it, they will run. 25 or 6 to 4.

31 January 2018, 01:33 PM	#9
perryj "TRF" Member Join Date: Mar 2008 Location: USA Watch: Rolex, Swatch Posts: 952	Here’s what they said exactly if anyone’s interested..... Attached Images __________________ Rolex Datejust 16200 current Rolex Ceramic Submariner Date sold Rolex Submariner 14060 sold Rolex Explorer I and II both sold Rolex Datejust 16233 and 16234 sold

19 January 2018, 11:38 AM	#2
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	It’s been reported to happen now and then. Fortunately RSC can now repair it vs previously having to replace the entire insert.

31 January 2018, 10:19 PM	#10
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 78,075	Nice

18 February 2018, 09:19 AM	#11
perryj "TRF" Member Join Date: Mar 2008 Location: USA Watch: Rolex, Swatch Posts: 952	Got it back today, just like new! Thanks RSC Dallas. __________________ Rolex Datejust 16200 current Rolex Ceramic Submariner Date sold Rolex Submariner 14060 sold Rolex Explorer I and II both sold Rolex Datejust 16233 and 16234 sold

18 February 2018, 06:52 PM	#12
joli160 2024 SubLV41 Pledge Member Join Date: Apr 2013 Location: NL Watch: Yachtmaster Posts: 14,757	Nice to read a positive experience __________________ Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711.

18 February 2018, 10:21 PM	#14
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Glad to hear they’re taking care of it I’ve been beating the crap out of my 16610for seven plus years now and haven’t broken it yet. A few times I’ve smashed into things and thought for sure I cracked it or the bezel/crystal, lucky so far. Knock on wood __________________

18 February 2018, 11:37 PM	#15
enjoythemusic 2024 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 21,164	Congrats! Fixed for free and it only took a few weeks. Now THAT'S what i call service... and why Rolex has a great reputation. __________________ __________________ ----> Was Great Seeing Everyone At The TRF December 9 Tampa Meetup <---- https://www.rolexforums.com/showthread.php?t=968133 Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory.

30 March 2019, 05:31 PM	#16
Skavary "TRF" Member Join Date: Oct 2018 Location: US Posts: 102	Just curious but does anyone know how they actually replace the lume dot? Do they take off the bezel and screw it on/off? Thanks!

30 March 2019, 05:35 PM	#18
scurfa 2024 Pledge Member Join Date: Jul 2007 Location: Sunderland Posts: 1,320	That’s good if they can replace the lume pip, I dented mine after a few weeks and was told it would be the whole insert and better off waiting until it’s first service, the whole insert puts a much higher price on service. Sent from my iPad using Tapatalk __________________ Instagram @scurfawatches

30 March 2019, 05:49 PM	#19
ppalasthira Banned Join Date: May 2007 Location: ASK Watch: SubC.5711.D500 Posts: 2,236	Nice

30 March 2019, 10:56 PM	#20
Infusion1 "TRF" Member Join Date: Feb 2019 Location: North Posts: 82	Can they replace the dot on a 16610 without replacing insert?

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