Not your typical united airline praises

[Ragnarok]

Sitting on my flight from phl to den and ease- dropping on the cabin crew; there is no coffee! Cabin crew attempted numerous attempts to getting some coffee for us, passengers. Even the option of getting a box of Joe's from Dunkin was debated; however, it would go against united strict quality & constancy. Crew member was finally able to secure some bag drip coffees to be brewed but the effort was incredible.

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[dmash]

So you work for United or?

[brandrea]

That’s awesome

[gettocard]

Flying has become a lousy experience. Leg room gets narrower each and every year and flying attendants are all surly and corny most of the times. Don't even get me started ranting about Europe's low cost Ryanair or Easyjet,I've told my wife I'm willing to spend an extra 100 Euro per ticket if that grants me a flight on a "regular" airline.
At the same time you can't blame pilots or flight attendants, the way they have been treated by their employers for the last 15 years it's just plain miserable. I've read something about a pilot with 20 years of seniority that was put on call and lost all of it when two US airlines merged..

[dmash]

Originally Posted by gettocard

Flying has become a lousy experience. Leg room gets narrower each and every year and flying attendants are all surly and corny most of the times. Don't even get me started ranting about Europe's low cost Ryanair or Easyjet,I've told my wife I'm willing to spend an extra 100 Euro per ticket if that grants me a flight on a "regular" airline.
At the same time you can't blame pilots or flight attendants, the way they have been treated by their employers for the last 15 years it's just plain miserable. I've read something about a pilot with 20 years of seniority that was put on call and lost all of it when two US airlines merged..

I'd still rather have the EU low cost option than not.

My wife and I like to take 2-3 week trips and country hop to multiple places. This would be absolutely insane to book 4-5 'normal' flights instead of the budget ones. When they're only 1-2hours in length, it's honestly not too bad. Hell, when it's only 30-40EUR a ticket, we've discussed booking out the 3rd seat in the row as well, just to have more room.

[TheVTCGuy]

Originally Posted by dmash

I'd still rather have the EU low cost option than not.

My wife and I like to take 2-3 week trips and country hop to multiple places. This would be absolutely insane to book 4-5 'normal' flights instead of the budget ones. When they're only 1-2hours in length, it's honestly not too bad. Hell, when it's only 30-40EUR a ticket, we've discussed booking out the 3rd seat in the row as well, just to have more room.

Take me with you

[Gentleman8]

Originally Posted by gettocard

Flying has become a lousy experience

Yes, to a certain extent, but I have had recent good experiences with Singapore Airlines, Cathay Pacific, Thai Airways, ANA, and Qatar Airways.
All the best airlines (and airports) are in Asia and in the Middle East.

The Top 25 Airlines of 2017 (official SKYTRAX / Airline Quality rankings)
1. Qatar Airways
2. Singapore Airlines
3. ANA All Nippon Airways
4. Emirates
5. Cathay Pacific
6. EVA Air
7. Lufthansa
8. Etihad Airways
9. Hainan Airlines
10. Garuda Indonesia
11. Thai Airways
12. Turkish Airlines
13. Virgin Australia
14. Swiss Int’l Air Lines
15. Qantas Airways
16. Japan Airlines
17. Austrian
18. Air France
19. Air New Zealand
20. Asiana Airlines
21. Bangkok Airways
22. KLM
23. China Southern
24. Hong Kong Airlines
25. Finnair

No North American airline in the top 25..

[dmash]

Originally Posted by Gentleman8

Yes, to a certain extent, but I have had recent good experiences with Singapore Airlines, Cathay Pacific, Thai Airways, ANA, and Qatar Airways.
All the best airlines (and airports) are in Asia and in the Middle East.

The Top 25 Airlines of 2017 (official SKYTRAX / Airline Quality rankings)
1. Qatar Airways
2. Singapore Airlines
3. ANA All Nippon Airways
4. Emirates
5. Cathay Pacific
6. EVA Air
7. Lufthansa
8. Etihad Airways
9. Hainan Airlines
10. Garuda Indonesia
11. Thai Airways
12. Turkish Airlines
13. Virgin Australia
14. Swiss Int’l Air Lines
15. Qantas Airways
16. Japan Airlines
17. Austrian
18. Air France
19. Air New Zealand
20. Asiana Airlines
21. Bangkok Airways
22. KLM
23. China Southern
24. Hong Kong Airlines
25. Finnair

No North American airline in the top 25..

I find it hard to believe Korean Air isn't on there. Have you ever seen their ads?

[Andad]

Originally Posted by dmash

I find it hard to believe Korean Air isn't on there. Have you ever seen their ads?

I cant believe Tiger is missing.....?

[tyler1980]

Originally Posted by Ragnarok

Sitting on my flight from phl to den and ease- dropping on the cabin crew; there is no coffee! Cabin crew attempted numerous attempts to getting some coffee for us, passengers. Even the option of getting a box of Joe's from Dunkin was debated; however, it would go against united strict quality & constancy. Crew member was finally able to secure some bag drip coffees to be brewed but the effort was incredible.

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[dmash]

Originally Posted by tyler1980

precisely the reason why I made my comment

[James K]

...

[tritium8]

I thought all the "insider" articles I read said never drink the coffee on a plane....would it have been missed?

[James K]

Originally Posted by Ragnarok

however, it would go against united strict quality & constancy.

They take that crap seriously. I actually got let go from an airline from serving a pina colada with my own pineapple juice to a customer. No warnings just a straight see ya later.

[tyler1980]

Originally Posted by James K

They take that crap seriously. I actually got let go from an airline from serving a pina colada with my own pineapple juice to a customer. No warnings just a straight see ya later.

except when someone from the previous flight vomits in the seat and its a quick turnaround... then they just put down some newspaper and paper napkins. Ive seen it... OK United Express, but still

[James K]

Originally Posted by tyler1980

except when someone from the previous flight vomits in the seat and its a quick turnaround... then they just put down some newspaper and paper napkins. Ive seen it... OK United Express, but still

That's straight up lazy on the crew's part. Each plane is supposed to carry an extra cushion and cover in one of the crew storage areas. Plus each gateway has extras.

[Ragnarok]

Originally Posted by tyler1980

except when someone from the previous flight vomits in the seat and its a quick turnaround... then they just put down some newspaper and paper napkins. Ive seen it... OK United Express, but still

That is nasty as heck. To think I may be sitting on someone's vomit... damn, going to have nightmares tonight .

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[andromeda160]

Originally Posted by tyler1980

except when someone from the previous flight vomits in the seat and its a quick turnaround... then they just put down some newspaper and paper napkins. Ive seen it... OK United Express, but still

KLM offered no solutions when I vomited all over myself. Had to sit next to some pissed off people the rest of the flight. Fortunately my dad loaned me some jeans that were 100 sizes too big lol

[Ragnarok]

Originally Posted by James K

They take that crap seriously. I actually got let go from an airline from serving a pina colada with my own pineapple juice to a customer. No warnings just a straight see ya later.

Sorry for the experience , despite the effort in delivering an excellent customer experience. I'm sure the passenger appreciated it!

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[Wesley Crusher]

United can go belly up for all I care.

[Trailboss516]

Strict quality and consistency are two things I always associate with American airline companies. Thank you for reinforcing this impression of mine.

[TRM]

Originally Posted by Ragnarok

Sitting on my flight from phl to den and ease- dropping on the cabin crew; there is no coffee! Cabin crew attempted numerous attempts to getting some coffee for us, passengers. Even the option of getting a box of Joe's from Dunkin was debated; however, it would go against united strict quality & constancy. Crew member was finally able to secure some bag drip coffees to be brewed but the effort was incredible.

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The could have stopped at Starbucks!!

[Gentleman8]

Originally Posted by TRM

The could have stopped at Starbucks!!

No, they also wanted to use the toilet.

[Gentleman8]

And the 2018 top 25 airports, still according to the SKYTRAX survey:

The World's Top Airports - 2018 (2017 Rating)
1 Singapore Changi 1
2 Incheon 3
3 Tokyo Haneda 2
4 Hong Kong 5
5 Doha Hamad 6
6 Munich 4
7 Centrair Nagoya 7
8 London Heathrow 9
9 Zurich 8
10 Frankfurt 10
11 Tokyo Narita 14
12 Amsterdam 11
13 Kansai 12
14 Vancouver 13
15 Taiwan Taoyuan 21
16 Helsinki 17
17 Vienna 24
18 Shanghai Hongqiao 18
19 Copenhagen 15
20 Sydney 23
21 Cape Town 19
22 Brisbane 16
23 Dubai 20
24 Auckland 22
25 Hamburg 27

[dmash]

Originally Posted by Gentleman8

And the top 25 2018 airports, still according to the SKYTRAX survey:

The World's Top 100 Airports - 2018 (2017 Rating)
1 Singapore Changi 1
2 Incheon 3
3 Tokyo Haneda 2
4 Hong Kong 5
5 Doha Hamad 6
6 Munich 4
7 Centrair Nagoya 7
8 London Heathrow 9
9 Zurich 8
10 Frankfurt 10
11 Tokyo Narita 14
12 Amsterdam 11
13 Kansai 12
14 Vancouver 13
15 Taiwan Taoyuan 21
16 Helsinki 17
17 Vienna 24
18 Shanghai Hongqiao 18
19 Copenhagen 15
20 Sydney 23
21 Cape Town 19
22 Brisbane 16
23 Dubai 20
24 Auckland 22
25 Hamburg 27

Really Wien is that high? Always seemed incredibly ‘normal’ to me.

[tyler1980]

Originally Posted by dmash

Really Wien is that high? Always seemed incredibly ‘normal’ to me.

i agree, very much a normal airport. Im glad Helsinki is that high though. Not a lot of people go there, but it is a really cool airport.

[watchmework]

Glad someone had a positive experience with United, I have yet to really be that lucky. In general the US airlines are a step(s) behind many of the international carriers, it’s glaringly obvious when you are on another flight.

[JasoninDenver]

United’s motto.....

Service with a snarl.

I have learned to try and fly other carriers whenever possible, but I live in Denver so I am a hostage.

I had one experience where they broke up my family of four into four separate seats with a 1 and 3 year old due to a flight change when we were away from internet and phone service. My wife went ballistic and the gate agent was actually yelling back at her. I told the agent I was fine with someone sitting next to my screaming infant while I slept on the way back from Maui and the seats were miraculously changed immediately.

Another flight the previous sear occupant must have peed their pants. I got a plastic bag to sit on. For 8 hours. Yet I was an asshole for complaining.

[HK Islandboy]

I am hugely thankful that I spend very little time doing domestic travel in North America anymore - from my limited recent trips, the entirety of the travel experience is consistently unpleasant. And in that context, not having any coffee seems a relatively minor issue in the pantheon of indignities that can be suffered travelling on a North American airline.

[OgSnowflake]

Almost makes up for the time they dragged that old Asian man off the plane by his ankles or the time they tossed that girls dog in a sealed overhead compartment n it died before landing....United is like Invicta, why would anybody bother.