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4 January 2019, 05:03 AM | #1 |
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Returning a Rolex
I'm going to make this simple and see what kind of response I get...
Should you be able to return a Rolex if purchased at an AD? Have you bought one and returned it before? If so, did they charge a restocking fee? |
4 January 2019, 05:04 AM | #2 |
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4 January 2019, 05:05 AM | #3 |
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How long ago did you buy it? Worn it? Any scuffs, scratches, smudges? Was it a part of a combo buy? Also, would depend on the payment method. Need more details.
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4 January 2019, 05:17 AM | #4 |
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Return to the AD or trusted seller?
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“Every man Dies... Not Every Man, Really Lives.” – William Wallace - To really lives means to live your life to the fullest. It means to chase your dreams, take risks, and to love life. Since everyone’s fate is the same, why not live the best life that you possibly can? In order to really live,you must seize the day. Live each day as if it's your last and overall just do it! Today is a gift, that’s why it’s called the present... |
4 January 2019, 05:37 AM | #5 |
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Ad
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4 January 2019, 05:42 AM | #6 |
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I tried returning one to a TS within 24 hours, but they wouldn't take it. I'm not going to share any other details.
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4 January 2019, 06:45 AM | #7 |
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4 January 2019, 05:46 AM | #8 |
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Very very rare for an AD to take back a Rolex or any other watch.
I personally feel that all ADs should accept a return if the item is faulty or not as per advertised within a 7 day period. If its buyers remorse well too bad. |
4 January 2019, 05:50 AM | #9 | |
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Quote:
here is an AD who because of the holidays even gives you an extended time for returns: "In the unlikely event that you are not entirely happy with the purchase you have made for a Christmas gift, we will be happy to exchange or refund from Monday 5th November up until Sunday 6th January 2019, on presentation of the unused goods in the original packaging (with no alterations made) and the guarantee accompanied by the till receipt or proof of purchase. We offer this returns policy in addition to your statutory rights."
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Instagram: tyler.watches current collection: Patek 5164A, Patek 5524G, Rolex Platinum Daytona 116506, Rolex Sea Dweller 43 126600, Rolex GMT II 116710LN, AP 15400ST (silver), Panerai 913, Omega Speedmaster moonwatch, Tudor Black Bay (Harrods Edition) |
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4 January 2019, 06:09 AM | #10 | |
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^^^this 1000% Sent from my iPhone using Tapatalk |
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4 January 2019, 06:32 AM | #11 | |
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In the U.K. You are not entitled to a refund if you went into a store to buy something if it's only because you change your mind, if it's faulty or not suitable for purposes then yes, some companies like Argos do allow this but it's as your AD says (in addition to your statutory rights) I worked in retail for 15 years Buying online is completely different You need to ask the AD involved |
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4 January 2019, 06:40 AM | #12 | |
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Quote:
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Instagram: tyler.watches current collection: Patek 5164A, Patek 5524G, Rolex Platinum Daytona 116506, Rolex Sea Dweller 43 126600, Rolex GMT II 116710LN, AP 15400ST (silver), Panerai 913, Omega Speedmaster moonwatch, Tudor Black Bay (Harrods Edition) |
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4 January 2019, 05:48 AM | #13 |
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Talk to the AD about returns before you buy.....
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4 January 2019, 09:22 AM | #14 |
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Exactly. When my sister and I bought a Datejust for my mother, I wanted to make sure she liked it first, so I asked the AD what return/exchange policy they could do.
This was back before Rolex changed everything, so they said keep stickers on and we'll keep warranty card and leave it blank until you confirm it's a keeper. She loved it, so the AD filled out the card, and I picked it up a week later. |
6 January 2019, 03:27 AM | #15 |
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4 January 2019, 06:10 AM | #16 |
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I think once it's de-stickered and the warranty card filled out, you're SOL.
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4 January 2019, 06:13 AM | #17 | |
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Quote:
Some AD's in the US have always held cards for 30 days because they don't want to deal with the hassle of a return and the card issue. But the fact its filled out doesnt affect anything. Rolex according to multiple posts here will re issue a warranty card to an AD due to a return. I have not experienced that personally, but others have said that is the case.
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Instagram: tyler.watches current collection: Patek 5164A, Patek 5524G, Rolex Platinum Daytona 116506, Rolex Sea Dweller 43 126600, Rolex GMT II 116710LN, AP 15400ST (silver), Panerai 913, Omega Speedmaster moonwatch, Tudor Black Bay (Harrods Edition) |
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6 January 2019, 04:21 PM | #18 |
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4 January 2019, 06:16 AM | #19 |
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I returned a YG DD40 with a date issue. The AD took it back even though I had worn it for a month. There was no charge.
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4 January 2019, 06:21 AM | #20 | |
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If I remember correctly, if a fault develops within the first 6 months it is deemed as a manufacturing flaw... whereas post 6 months the onus is on you to prove that the fault was there. Which is quite complicated. With regards to that, you are entitled to a refund, replacement or refund of your choosing. That's the important bit, its the customer that gets to choose. This is UK law. Here in Germany it's quite similar. I do miss some UK laws. But I do like autobahns... so it's about even! |
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4 January 2019, 06:24 AM | #21 | |
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Quote:
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Instagram: tyler.watches current collection: Patek 5164A, Patek 5524G, Rolex Platinum Daytona 116506, Rolex Sea Dweller 43 126600, Rolex GMT II 116710LN, AP 15400ST (silver), Panerai 913, Omega Speedmaster moonwatch, Tudor Black Bay (Harrods Edition) |
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4 January 2019, 06:31 AM | #22 | |
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That is quite interesting. I'll have to google that and have a look. It's quite interesting looking at different governmental bodies across the world and their policies. As a whole, I think the EU leans quite heavily to the left so it's often quite favourable to the consumer. When I've looked in the past at US law for consumers, it's not as robust. It exists but it certainly is not as consumer focused. Thanks for the information. |
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4 January 2019, 06:33 AM | #23 | |
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Quote:
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Instagram: tyler.watches current collection: Patek 5164A, Patek 5524G, Rolex Platinum Daytona 116506, Rolex Sea Dweller 43 126600, Rolex GMT II 116710LN, AP 15400ST (silver), Panerai 913, Omega Speedmaster moonwatch, Tudor Black Bay (Harrods Edition) |
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4 January 2019, 07:56 AM | #24 | |
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For example, even though bmw provides a 2 year warranty (I think), if your engine died after 4 years bmw would be forced to repair or replace the engine because it can be reasonably expected that the engine in such an expensive car would last longer than 4 years. Same as with a TV or whitegood, if it dies say 6 months after the 12 month warranty the manufacturer can be forced to repair or replace There's a lot of grey areas and I don't know how long an expensive watch would be expected to last. |
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6 January 2019, 07:47 AM | #25 | |
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I'm sure if you pushed the issue it would work. But your right Australia has many laws to protect the consumer in this regard. |
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6 January 2019, 10:34 AM | #26 | |
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I think you would have as much chance of returning a Rolex to an AD in Oz as flying in the air.
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6 January 2019, 11:13 AM | #27 | |
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When I bought mine in London and sign all the papers they told me I had 7 days to return it "no questions asked". I though "return it" screw that I have no plans on returning it... One thing about the UK is everyone's so polite, except for when I'm driving there they tend to show "true colors" |
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4 January 2019, 06:37 AM | #28 |
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I don't think statuatory return laws exist in the US, at least in Texas. That is solely up to the individual company or business to set their own policies. Warranty is one thing, if the watch has a defect of course it is covered for repair but no certainty they will just take it back.
For any other reason, like buyer's remorse, I would think it's totally up to the store. When I went to pick up my BLRO my SA presented it straight from the coffin. When I said yes I want it, he said "are you sure? Once it's sized it's your's." Pretty sure my receipt says no returns once I've signed for it. |
4 January 2019, 06:39 AM | #29 |
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To me a watch is kind of like a car...once the warranty card is filled out and it leaves the store with the new owner, it’s used. They may take it back as a good will gesture, but it ought to be at the value it represents as a used, albeit possibly like new watch. Just my opinion. The law may suggest differently.
So for me, no, not at the price it was purchased at no n/a |
4 January 2019, 06:39 AM | #30 |
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You can only return store-bought non-faulty goods for an exchange or refund if the retailer has a returns policy. It's worth noting that shops aren't required by law to have a returns policy, but if they do have one they must stick to it. Returns policies are usually displayed on receipts, on signs in store and online.
This is from a U.K. Website on U.K. statutory rights on store returns |
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