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Foxiness · 20 August 2019, 01:51 AM

How do you report that to Rolex?

liverpool23 · 20 August 2019, 01:57 AM

are they listing them as used ? also it depends on the country as some it's just seggusted retail pricing....

tyler1980 · 20 August 2019, 01:58 AM

no idea but when you find out let me know so i can report all the discounts happening too.

i would rather my watch have an inflated price than a devalued one

or is the price fixed only in one direction? going below is fine but above isn't? its either a fixed price, or its not. It cant be to your advantage both ways as i suspect considerably more watches go out the door with a discount than ones that dont. If you want to talk about a real problem, i would start there.

exador · 20 August 2019, 05:18 AM

Quote:

Originally Posted by tyler1980

i would rather my watch have an inflated price than a devalued one

Yes but then you have all your grails. Think of the poor schmuck trying to buy his first nice watch

tyler1980 · 20 August 2019, 07:10 AM

Quote:

Originally Posted by exador

Yes but then you have all your grails. Think of the poor schmuck trying to buy his first nice watch

doesnt matter what the watch is, if it carries a 15-20% discount its the opposite of luxury. That is far more harmful to brand image than a hot watch

If you get it at 20% off retail, the secondary market is at least another 20% hit or more when you move on. people dont like watches worth 1/2 of retail

In say it all the time, but if Rolex was going to do anything it makes more sense to clamp down on discounts but no one complains about those AD's. This cycle of hot watches has had a positive effect on those other Rolex references that use to carry a hefty discount, those are quite a bit less these days

toolr · 20 August 2019, 02:01 AM

What does the S in MSRP stand for?

psv · 20 August 2019, 02:01 AM

MSRP = Manufacturer Suggested Retail Price

I don't think there is any law/policy preventing them from selling over it. As someone said: you would never report getting a discount.

Supply & Demand and all that.

padi56 · 20 August 2019, 02:04 AM

Quote:

Originally Posted by psv

MSRP = Manufacturer Suggested Retail Price

I don't think there is any law/policy preventing them from selling over it.

Thats correct its only a suggested price nothing more.

Zakalwe · 20 August 2019, 02:04 AM

I concur with Mr Merseyside's suspicion.

It's probably a used watch.

Though it seems to be easier to get in touch with the Almighty than it does to get a line to Rolex.

APPRF · 20 August 2019, 02:25 AM

Quote:

Originally Posted by Foxiness

How do you report that to Rolex?

I don't think they care if he's outside the US or EU

77T · 20 August 2019, 02:31 AM

First, get out a pen and paper. You can’t do the next steps via email.
.
.
.
Next write down all the details. Enclose paper copies of all your evidence. Make sure to add the name(s) of the AD personnel, their phone numbers, email addresses, age, and employee ID numbers.
.
.
.
Do not fold the papers...
.
.
.
Roll them all tightly in a ball no greater than 80mm...
.
.
.
Throw with maximum force into the closest trash bin. It accomplishes the same thing as paying the postage to Geneva only to have the Rolex complaint department do the same.

Look, what’s the issue? Try buying a C8 or a Supra from a car dealer....

Sent from my iPhone using Tapatalk Pro

BSG75 · 20 August 2019, 06:27 AM

Quote:

Originally Posted by 77T

Look, what’s the issue? Try buying a C8 or a Supra from a car dealer....

Sent from my iPhone using Tapatalk Pro

You can also add the new mid-engine Corvette and the Ford F150 Raptor to that list as well!!

77T · 20 August 2019, 09:00 AM

Quote:

Originally Posted by BSG75

You can also add the new mid-engine Corvette and the Ford F150 Raptor to that list as well!!

A C8 is the new Corvette...

Sent from my iPhone using Tapatalk Pro

Jamie1111 · 20 August 2019, 07:01 PM

Quote:

Originally Posted by 77T

First, get out a pen and paper. You can’t do the next steps via email.
.
.
.
Next write down all the details. Enclose paper copies of all your evidence. Make sure to add the name(s) of the AD personnel, their phone numbers, email addresses, age, and employee ID numbers.
.
.
.
Do not fold the papers...
.
.
.
Roll them all tightly in a ball no greater than 80mm...
.
.
.
Throw with maximum force into the closest trash bin. It accomplishes the same thing as paying the postage to Geneva only to have the Rolex complaint department do the same.

Look, what’s the issue? Try buying a C8 or a Supra from a car dealer....

Sent from my iPhone using Tapatalk Pro

Sent from my iPhone using Tapatalk

beshannon · 20 August 2019, 02:42 AM

Quote:

Originally Posted by Foxiness

How do you report that to Rolex?

Rolex Head Office
Rue François-Dussaud, 3-5-7
1211 Genève 26 – Suisse
Phone: +41 22 302 22 00

2th_doc · 20 August 2019, 05:28 AM

Quote:

Originally Posted by beshannon

Rolex Head Office

Rue François-Dussaud, 3-5-7

1211 Genève 26 – Suisse

Phone: +41 22 302 22 00

How that phone call to Rolex would go. (German is one of the national languages of Switzerland.)

https://youtu.be/Zk2K2cNb9Ig

Sent from my iPhone using Tapatalk

TswaneNguni · 20 August 2019, 05:37 AM

My country ADs are NOT allowed to sell above MRSP .Several local ADs have told me that.

Robtayham · 20 August 2019, 02:58 AM

Hmmmm...selling their ‘can’t keep it in stock’ product for a premium. I’d be worried that Rolex would use this AD as a case study to roll out internal training across the other ADs to teach them how to do the same thing.

TK-710 · 20 August 2019, 04:20 AM

If you go to the Rolex website and click on the circled “i” next to the price you can read Rolex’s pricing policy.

Below is the policy:

“Rolex pricing policies
Rolex's suggested retail price before applicable taxes.

Rolex reserves the right to change prices at any time without notice.

Models availability
All Rolex watches are assembled by hand with utmost care to ensure exceptional quality. It is natural that such high standards should restrict our production capacity.

Rolex makes regular deliveries to the official distribution network. However, due to high demand, the availability of certain models may be limited.

Official Rolex Retailers are at your service should you need any advice. Only they are authorized to sell new Rolex watches, and independently manage the allocation and sales to their customers.”

I read the bolded part to say if you have a problem with an AD take it up with the AD.

tyler1980 · 20 August 2019, 04:25 AM

Quote:

Originally Posted by TK-710

If you go to the Rolex website and click on the circled “i” next to the price you can read Rolex’s pricing policy.

Below is the policy:

“Rolex pricing policies
Rolex's suggested retail price before applicable taxes.

Rolex reserves the right to change prices at any time without notice.

Models availability
All Rolex watches are assembled by hand with utmost care to ensure exceptional quality. It is natural that such high standards should restrict our production capacity.

Rolex makes regular deliveries to the official distribution network. However, due to high demand, the availability of certain models may be limited.

Official Rolex Retailers are at your service should you need any advice. Only they are authorized to sell new Rolex watches, and independently manage the allocation and sales to their customers.”

I read the bolded part to say if you have a problem with an AD take it up with the AD.

+1

i always thought that Rolex's business model was specifically to avoid dealing with end customers. They are a wholesaler and seem to have no interest in customer facing anything

lamnyc · 20 August 2019, 04:33 AM

Are you sure they are real Rolex AD?

blada4life · 20 August 2019, 04:50 AM

its not illegal to do this but i thought i heard Rolex USA had a policy of not allowing their ADs to do this for new watches. i may be wrong but might be worth looking into. do a search on this forum.

Shdrolex · 20 August 2019, 04:53 AM

Quote:

Originally Posted by Foxiness

How do you report that to Rolex?

Why dont you disclose the name of the AD here on the forum?

pepsiretail · 20 August 2019, 05:09 AM

Some unexpected posts here.

The reason there is an msrp is to protect the consumer. Without it the seller could just throw out a price and hope. The msrp is on the product by way of a tag. Before the internet, and until a few years ago, a price list was available that accompanied the catalog. The website lists the price today.

The goal is continuity of pricing that is fully disclosed to the buyer in advance, to protect the consumer from unscrupulous practices. Selling below msrp is not equivalent then, as the consumer is advantaged rather than compromised.

Nairn1980 · 20 August 2019, 05:31 AM

Quote:

Originally Posted by Foxiness

How do you report that to Rolex?

Realllllyyyyy?

watchbowl · 20 August 2019, 06:17 AM

Quote:

Originally Posted by Nairn1980

Realllllyyyyy?

So many snitches about these days

AJMarcus · 20 August 2019, 05:38 AM

I just checked. My USA AD says they are not permitted to sell new above MSRP.

zengineer · 20 August 2019, 05:42 AM

Dial Whine-One-One

Brew · 20 August 2019, 06:32 AM

Quote:

Originally Posted by zengineer

Dial Whine-One-One

zengineer · 20 August 2019, 05:47 AM

Harley Davidson completely avoided most grey market "issues" back when they were hot and hard to come by in certain regions. Dealers simply added a line called "market adjustment" and that was what you had to pay. I live in less of a HD hotbed where we have an off season and never had to overpay...but many did.

I don't think it is illegal although it appears it may be against Rolex USA policy.

20 August 2019, 01:51 AM	#1
Foxiness "TRF" Member Join Date: Jun 2017 Location: Ny Posts: 217	AD selling above MSRP How do you report that to Rolex?

20 August 2019, 01:58 AM	#3
tyler1980 "TRF" Member Join Date: Apr 2015 Location: Houston Posts: 17,622	no idea but when you find out let me know so i can report all the discounts happening too. i would rather my watch have an inflated price than a devalued one or is the price fixed only in one direction? going below is fine but above isn't? its either a fixed price, or its not. It cant be to your advantage both ways as i suspect considerably more watches go out the door with a discount than ones that dont. If you want to talk about a real problem, i would start there. __________________ Instagram: tyler.watches current collection: Patek 5164A, Patek 5524G, Rolex Platinum Daytona 116506, Rolex Sea Dweller 43 126600, Rolex GMT II 116710LN, AP 15400ST (silver), Panerai 913, Omega Speedmaster moonwatch, Tudor Black Bay (Harrods Edition)

20 August 2019, 02:04 AM	#9
Zakalwe "TRF" Member Join Date: Jun 2017 Real Name: Sal Location: London Posts: 2,496	I concur with Mr Merseyside's suspicion. It's probably a used watch. Though it seems to be easier to get in touch with the Almighty than it does to get a line to Rolex. __________________ “Never argue with idiots. They will drag you down to their level and beat you with experience." - Mark Twain

20 August 2019, 02:31 AM	#11
77T 2024 SubLV41 Pledge Member Join Date: Dec 2010 Real Name: PaulG Location: Georgia Posts: 42,024	AD selling above MSRP First, get out a pen and paper. You can’t do the next steps via email. . . . Next write down all the details. Enclose paper copies of all your evidence. Make sure to add the name(s) of the AD personnel, their phone numbers, email addresses, age, and employee ID numbers. . . . Do not fold the papers... . . . Roll them all tightly in a ball no greater than 80mm... . . . Throw with maximum force into the closest trash bin. It accomplishes the same thing as paying the postage to Geneva only to have the Rolex complaint department do the same. Look, what’s the issue? Try buying a C8 or a Supra from a car dealer.... Sent from my iPhone using Tapatalk Pro __________________ Does anyone really know what time it is?

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20 August 2019, 01:57 AM	#2
liverpool23 "TRF" Member Join Date: Aug 2018 Location: uk Posts: 105	are they listing them as used ? also it depends on the country as some it's just seggusted retail pricing....

20 August 2019, 02:01 AM	#6
toolr 2024 Pledge Member Join Date: Sep 2009 Location: Northwest Posts: 1,369	What does the S in MSRP stand for?

20 August 2019, 02:01 AM	#7
psv 2024 Pledge Member Join Date: Oct 2009 Location: USA & France Posts: 11,078	MSRP = Manufacturer Suggested Retail Price I don't think there is any law/policy preventing them from selling over it. As someone said: you would never report getting a discount. Supply & Demand and all that.

20 August 2019, 05:37 AM	#17
TswaneNguni "TRF" Member Join Date: Feb 2008 Real Name: Chris Location: . Watch: Daytonas/Subs/GMTs Posts: 12,609	My country ADs are NOT allowed to sell above MRSP .Several local ADs have told me that.

20 August 2019, 02:58 AM	#18
Robtayham "TRF" Member Join Date: Jun 2019 Location: Texas Posts: 532	Hmmmm...selling their ‘can’t keep it in stock’ product for a premium. I’d be worried that Rolex would use this AD as a case study to roll out internal training across the other ADs to teach them how to do the same thing.

20 August 2019, 04:20 AM	#19
TK-710 2024 Pledge Member Join Date: Dec 2013 Location: Upstate Watch: 116600 Posts: 2,156	If you go to the Rolex website and click on the circled “i” next to the price you can read Rolex’s pricing policy. Below is the policy: “Rolex pricing policies Rolex's suggested retail price before applicable taxes. Rolex reserves the right to change prices at any time without notice. Models availability All Rolex watches are assembled by hand with utmost care to ensure exceptional quality. It is natural that such high standards should restrict our production capacity. Rolex makes regular deliveries to the official distribution network. However, due to high demand, the availability of certain models may be limited. Official Rolex Retailers are at your service should you need any advice. Only they are authorized to sell new Rolex watches, and independently manage the allocation and sales to their customers.” I read the bolded part to say if you have a problem with an AD take it up with the AD.

20 August 2019, 04:33 AM	#21
lamnyc "TRF" Member Join Date: Dec 2008 Location: nyc Posts: 1,762	Are you sure they are real Rolex AD?

20 August 2019, 04:50 AM	#22
blada4life "TRF" Member Join Date: Jan 2014 Location: USA Posts: 1,044	its not illegal to do this but i thought i heard Rolex USA had a policy of not allowing their ADs to do this for new watches. i may be wrong but might be worth looking into. do a search on this forum.

20 August 2019, 05:09 AM	#24
pepsiretail Banned Join Date: May 2019 Location: Canada Posts: 2,052	Some unexpected posts here. The reason there is an msrp is to protect the consumer. Without it the seller could just throw out a price and hope. The msrp is on the product by way of a tag. Before the internet, and until a few years ago, a price list was available that accompanied the catalog. The website lists the price today. The goal is continuity of pricing that is fully disclosed to the buyer in advance, to protect the consumer from unscrupulous practices. Selling below msrp is not equivalent then, as the consumer is advantaged rather than compromised.

20 August 2019, 05:38 AM	#27
AJMarcus "TRF" Member Join Date: Nov 2010 Real Name: AJ Location: USA Watch: Swiss Posts: 5,238	I just checked. My USA AD says they are not permitted to sell new above MSRP.

20 August 2019, 05:42 AM	#28
zengineer "TRF" Member Join Date: Jul 2016 Location: Michigan Posts: 4,588	Dial Whine-One-One

20 August 2019, 05:47 AM	#30
zengineer "TRF" Member Join Date: Jul 2016 Location: Michigan Posts: 4,588	Harley Davidson completely avoided most grey market "issues" back when they were hot and hard to come by in certain regions. Dealers simply added a line called "market adjustment" and that was what you had to pay. I live in less of a HD hotbed where we have an off season and never had to overpay...but many did. I don't think it is illegal although it appears it may be against Rolex USA policy.

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