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EndlessEight · 2 October 2019, 08:10 AM

Got a call today that a SD43 was in and available for me.

I confirm, SD43, not Deep Sea...correct?

Sales rep says yes: SD43.

Immediately left work and drove an hour in north NJ traffic (horror show).

I had been watching YouTube reviews of the SD 43 all weekend. Sort of fell in love with the watch already. Now, the whole time in the car I am on cloud 9 (visualizing taking the watch on vacation, etc...).

Get to the AD and she pulls out a black Deep Sea. My heart sank.

I could only muster up “That’s a Deep Sea..”.

The sales rep is clearly shaken and apologizes. I drink the water they gave me, thank her, asked her to still consider me for the SD43 and leave. In and out in like 5 minutes.

The drive back home was in the heart of north NJ rush hour. Horror show again.

I’m so deflated.

illiguy · 2 October 2019, 08:12 AM

Silver lining is that I think you just assured yourself the next SD43 from this AD.

JayHantz · 2 October 2019, 08:15 AM

Quote:

Originally Posted by illiguy

Silver lining is that I think you just assured yourself the next SD43 from this AD.

Yeah, especially since you said she was clearly shaken. Although the traffic is the worst, I think you played it well. I also think you will have an SD43 incoming soon.

aphil · 2 October 2019, 08:24 AM

Quote:

Originally Posted by illiguy

Silver lining is that I think you just assured yourself the next SD43 from this AD.

Ditto. I don't know your AD's flow, but I'd be suprised if you don't get it before Christmas, maybe thanksgiving

Likestheshiny · 2 October 2019, 09:58 AM

Quote:

Originally Posted by illiguy

Silver lining is that I think you just assured yourself the next SD43 from this AD.

Presumably they already thought they were giving the next one to him.

That suuuucks, but props for handling it in a classy way. And in a few years when you've been enjoying the watch for years, you won't care that you waited a little longer to get it.

EndlessEight · 2 October 2019, 10:16 AM

Quote:

Originally Posted by Likestheshiny

Presumably they already thought they were giving the next one to him.

That suuuucks, but props for handling it in a classy way. And in a few years when you've been enjoying the watch for years, you won't care that you waited a little longer to get it.

This is the stance my wife took

Notsoprobro · 2 October 2019, 08:12 AM

Yikes. I would hope that they ensure the next one goes to you.

locutus49 · 2 October 2019, 08:13 AM

OMG. I feel for you.

RobsterCraw · 2 October 2019, 08:14 AM

Try to use it to your advantage and leverage it. I got the SD43 two weeks ago and absolutely love it. The red font makes it soooooo sexy. The 43mm is the perfect size as well. Good luck sir.

EndlessEight · 2 October 2019, 08:19 AM

Quote:

Originally Posted by RobsterCraw

Try to use it to your advantage and leverage it. I got the SD43 two weeks ago and absolutely love it. The red font makes it soooooo sexy. The 43mm is the perfect size as well. Good luck sir.

I flashed a picture of the BLNR on my way out. Lol.

EndlessEight · 2 October 2019, 08:21 AM

Quote:

Originally Posted by RobsterCraw

Try to use it to your advantage and leverage it. I got the SD43 two weeks ago and absolutely love it. The red font makes it soooooo sexy. The 43mm is the perfect size as well. Good luck sir.

I’m a muscular guy (6’2” 235) and just got my wife a Sub and I feel like it’s too dainty for me.

So yeah I think the 43 with the smaller profile frame is perfect.

Mystro · 2 October 2019, 08:17 AM

How does a AD not know what model they have??

EndlessEight · 2 October 2019, 08:19 AM

Quote:

Originally Posted by Mystro

How does a AD not know what model they have??

My wife asked the same.

“Wtf you know more than they do!”

Pentameter · 2 October 2019, 08:31 AM

Quote:

Originally Posted by Mystro

How does a AD not know what model they have??

We are a lot better informed on these watches than most AD’s are.

Marcjvr · 2 October 2019, 10:07 AM

Quote:

Originally Posted by Mystro

How does a AD not know what model they have??

I was in an AD looking at an Explorer and asked her to show me how the easylink extension worked. She looked at me like I was mad and when I asked again she said “we have tools to adjust the watch bracelet for you”

She literally had no idea what the Easylink extension is.

In-Cog-Neeto · 2 October 2019, 07:07 PM

Quote:

Originally Posted by Marcjvr

I was in an AD looking at an Explorer and asked her to show me how the easylink extension worked. She looked at me like I was mad and when I asked again she said “we have tools to adjust the watch bracelet for you”

She literally had no idea what the Easylink extension is.

Come on now. Selling product is just their job, expecting them to know what they are actually selling is taking things a step (or 5) too far

Very few actually have an interest in watches, and even fewer have actually passed their WIS exams

Marcjvr · 2 October 2019, 09:09 PM

Quote:

Originally Posted by In-Cog-Neeto

Come on now. Selling product is just their job, expecting them to know what they are actually selling is taking things a step (or 5) too far

Very few actually have an interest in watches, and even fewer have actually passed their WIS exams

lol you are right. These poor ADs are doing their best. Now I feel like an unreasonable demanding customer asking the Rolex SA how a Rolex feature works

beshannon · 2 October 2019, 09:11 PM

Quote:

Originally Posted by Mystro

How does a AD not know what model they have??

If only rolex assigned unique numbers that would identify the product?

In-Cog-Neeto · 2 October 2019, 09:50 PM

Quote:

Originally Posted by beshannon

If only rolex assigned unique numbers that would identify the product?

Instead of nicknames based on fictional characters

golfski · 2 October 2019, 08:21 AM

Same thing happened to me last week! I clarified on the phone, its the SD43, 43mm, not a Deepsea. Luckily she sent me a text with a pic and politely declined. I sent her back a pic of the watch I am interested in, the SD43 :)

EndlessEight · 2 October 2019, 08:33 AM

Quote:

Originally Posted by golfski

Same thing happened to me last week! I clarified on the phone, its the SD43, 43mm, not a Deepsea. Luckily she sent me a text with a pic and politely declined. I sent her back a pic of the watch I am interested in, the SD43 :)

I said the same to my wife. Retrospectively I should have asked for a pic or sent one.

Jarlaxle · 2 October 2019, 11:48 PM

Quote:

Originally Posted by golfski

Same thing happened to me last week! I clarified on the phone, its the SD43, 43mm, not a Deepsea. Luckily she sent me a text with a pic and politely declined. I sent her back a pic of the watch I am interested in, the SD43 :)

Which I had done that. I had the same issue, only about a 25 minute drive each way in my case but I was absolutely gutted when they pulled out the Deep Sea. I chalked it up to my particular salesperson just being a bit wifty but the fact that this appears to be happening more widely tells me one of two things.

1) The salespeople just don't pay close attention

or

2) The black Deep Sea's are not moving like the rest of the SS models and so they are offering to people waiting on an SD43 in the hopes that they come in and decide to buy anyway.

EndlessEight · 2 October 2019, 11:53 PM

Quote:

Originally Posted by Jarlaxle

Which I had done that. I had the same issue, only about a 25 minute drive each way in my case but I was absolutely gutted when they pulled out the Deep Sea. I chalked it up to my particular salesperson just being a bit wifty but the fact that this appears to be happening more widely tells me one of two things.

1) The salespeople just don't pay close attention

or

2) The black Deep Sea's are not moving like the rest of the SS models and so they are offering to people waiting on an SD43 in the hopes that they come in and decide to buy anyway.

My theory is the latter.

I didn't specify, but but the Deep Sea they pulled out was the black which I know is less desirable than the James Cameron.

We'll see what happens.

Robtayham · 2 October 2019, 08:23 AM

I’m surprised she didn’t try to convince you to buy it as some part of a staggered bundle for what you really want. FOMO is a strong motivator. Any Rolex is better than no Rolex, or so they say.

Boothroyd · 2 October 2019, 08:27 AM

Quote:

Originally Posted by EndlessEight

Got a call today that a SD43 was in and available for me.

I confirm, SD43, not Deep Sea...correct?

Sales rep says yes: SD43.

Immediately left work and drove an hour in north NJ traffic (horror show).

I had been watching YouTube reviews of the SD 43 all weekend. Sort of fell in love with the watch already. Now, the whole time in the car I am on cloud 9 (visualizing taking the watch on vacation, etc...).

Get to the AD and she pulls out a black Deep Sea. My heart sank.

I could only muster up “That’s a Deep Sea..”.

The sales rep is clearly shaken and apologizes. I drink the water they gave me, thank her, asked her to still consider me for the SD43 and leave. In and out in like 5 minutes.

The drive back home was in the heart of north NJ rush hour. Horror show again.

I’m so deflated.

Kudos to you for handling it so well and not taking it out on an inexperienced salesperson. Hope you land your watch soon!

Pentameter · 2 October 2019, 08:29 AM

Well, if they are a reputable AD then you will be the first call the next time they do get a SD43 in. You will just have to wait and see.

If I were you, I would send them a card saying no hard feelings, you realize it was a honest mistake, and please keep you in mind for when that next SD comes in. A gesture like that, I think, might go a long way to securing it for you.

Boothroyd · 2 October 2019, 08:32 AM

Quote:

Originally Posted by Pentameter

Well, if they are a reputable AD then you will be the first call the next time they do get a SD43 in. You will just have to wait and see.

If I were you, I would send them a card saying no hard feelings, you realize it was a honest mistake, and please keep you in mind for when that next SD comes in. A gesture like that, I think, might go a long way to securing it for you.

This makes a lot of sense. Can't hurt to try.

EndlessEight · 2 October 2019, 08:34 AM

Quote:

Originally Posted by Pentameter

Well, if they are a reputable AD then you will be the first call the next time they do get a SD43 in. You will just have to wait and see.

If I were you, I would send them a card saying no hard feelings, you realize it was a honest mistake, and please keep you in mind for when that next SD comes in. A gesture like that, I think, might go a long way to securing it for you.

I just called them and the SA picked up. I literally did just this but just via phone.

In-Cog-Neeto · 2 October 2019, 07:01 PM

Quote:

Originally Posted by Pentameter

Well, if they are a reputable AD then you will be the first call the next time they do get a SD43 in. You will just have to wait and see.

If I were you, I would send them a card saying no hard feelings, you realize it was a honest mistake, and please keep you in mind for when that next SD comes in. A gesture like that, I think, might go a long way to securing it for you.

The AD should be the ones sending him a card saying this, not the customer

GradyPhilpott · 2 October 2019, 08:33 AM

This is a case where reference numbers come in handy.

Sorry for your inconvenience, OP.

2 October 2019, 08:10 AM	#1
EndlessEight 2024 SubLV41 Pledge Member Join Date: Jan 2019 Location: NJ, USA Watch: Hulk, BLRO Posts: 1,644	Utter Disappointment. What would you have done? Got a call today that a SD43 was in and available for me. I confirm, SD43, not Deep Sea...correct? Sales rep says yes: SD43. Immediately left work and drove an hour in north NJ traffic (horror show). I had been watching YouTube reviews of the SD 43 all weekend. Sort of fell in love with the watch already. Now, the whole time in the car I am on cloud 9 (visualizing taking the watch on vacation, etc...). Get to the AD and she pulls out a black Deep Sea. My heart sank. I could only muster up “That’s a Deep Sea..”. The sales rep is clearly shaken and apologizes. I drink the water they gave me, thank her, asked her to still consider me for the SD43 and leave. In and out in like 5 minutes. The drive back home was in the heart of north NJ rush hour. Horror show again. I’m so deflated.

2 October 2019, 08:12 AM	#7
Notsoprobro "TRF" Member Join Date: Sep 2018 Location: USA Posts: 376	Yikes. I would hope that they ensure the next one goes to you. __________________ Rolex GMT 116719BLRO Audemars Piguet Royal Oak 15510st Omega Seamaster 210.30.42.20.04.001 Omega Speedmaster Chronoscope 329.30.43.51.03.001

2 October 2019, 08:33 AM	#30
GradyPhilpott 2024 SubLV41 Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: Seiko #SRK050 Posts: 34,460	This is a case where reference numbers come in handy. Sorry for your inconvenience, OP. __________________ JJ Inaugural TRF $50 Watch Challenge Winner

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2 October 2019, 08:12 AM	#2
illiguy 2024 SubLV41 Pledge Member Join Date: Dec 2013 Location: UTC/GMT -5 Posts: 3,662	Silver lining is that I think you just assured yourself the next SD43 from this AD.

2 October 2019, 08:13 AM	#8
locutus49 Banned Join Date: May 2014 Real Name: John Location: La Jolla, CA Watch: Platona Posts: 12,194	OMG. I feel for you.

2 October 2019, 08:14 AM	#9
RobsterCraw Banned Join Date: Sep 2019 Location: Central Texas Posts: 95	Try to use it to your advantage and leverage it. I got the SD43 two weeks ago and absolutely love it. The red font makes it soooooo sexy. The 43mm is the perfect size as well. Good luck sir.

2 October 2019, 08:17 AM	#12
Mystro 2024 SubLV41 Pledge Member Join Date: Dec 2009 Real Name: The Mystro ;) Location: Central Pa. Posts: 15,510	How does a AD not know what model they have??

2 October 2019, 08:21 AM	#20
golfski "TRF" Member Join Date: Jun 2019 Location: US Watch: me whip & nay nay Posts: 397	Same thing happened to me last week! I clarified on the phone, its the SD43, 43mm, not a Deepsea. Luckily she sent me a text with a pic and politely declined. I sent her back a pic of the watch I am interested in, the SD43 :)

2 October 2019, 08:23 AM	#24
Robtayham "TRF" Member Join Date: Jun 2019 Location: Texas Posts: 532	I’m surprised she didn’t try to convince you to buy it as some part of a staggered bundle for what you really want. FOMO is a strong motivator. Any Rolex is better than no Rolex, or so they say.

2 October 2019, 08:29 AM	#26
Pentameter "TRF" Member Join Date: Jan 2015 Real Name: Joseph Location: Los Angeles Watch: GMT Master II Posts: 159	Well, if they are a reputable AD then you will be the first call the next time they do get a SD43 in. You will just have to wait and see. If I were you, I would send them a card saying no hard feelings, you realize it was a honest mistake, and please keep you in mind for when that next SD comes in. A gesture like that, I think, might go a long way to securing it for you.

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