Scratched crystal during RSC service

[FrankNYC]

I went to pick up my watch at a RSC (basic service, no polish) and noticed a hairline scratch on the crystal on the upper right. I brought this up to their attention and they went to the picture they take right before service. The quality wasn’t that good, but they said they’ll take me at my word that it wasn’t there when I brought it in and they will replace the crystal and expedite it—at no cost to me.

Very different from my experience at Tourneau a few years ago when I had them service my 1680 and they chipped the minute hand. They told me that it wasn’t their fault since the watch was old. I don’t seem to have any luck with getting my watch serviced. Omega also scratched my bracelet a few years ago! Only RSC did the right thing, though.

[kieselguhr]

Glad everything worked out!
Hope you get your watch back sooner rather than later!

[GoPackGo!]

That sucks. If the service crystal marking is true, I'd have asked for cash on top of. Amateurs and inexperience kill!!!

[lamnyc]

RSC scratched the back of my lug when I took it in for resizing. I didn't noticed it till I got home. The watch was new.

[rolex01]

Originally Posted by lamnyc

RSC scratched the back of my lug when I took it in for resizing. I didn't noticed it till I got home. The watch was new.

Nothing new, too them all watches are used and having scratches are norm.

[djgallo]

Originally Posted by rolex01

Nothing new, too them all watches are used and having scratches are norm.

Sorry to hear, but glad RSC is making it right for you.

I’ve sent many watches to RSC over the years... with never a problem.

[airchitect]

RSC in PA just wrecked my BLRO. I hope my situation works out as well as yours.

[Randy63]

Originally Posted by airchitect

RSC in PA just wrecked my BLRO. I hope my situation works out as well as yours.

What happened?


Randy

[Ian Macdermott]

Originally Posted by airchitect

RSC in PA just wrecked my BLRO. I hope my situation works out as well as yours.

Wrecked it

[77T]

Originally Posted by FrankNYC

I went to pick up my watch at a RSC (basic service, no polish) and noticed a hairline scratch on the crystal on the upper right. I brought this up to their attention and they went to the picture they take right before service. The quality wasn’t that good, but they said they’ll take me at my word that it wasn’t there when I brought it in and they will replace the crystal and expedite it—at no cost to me.

Very different from my experience at Tourneau a few years ago when I had them service my 1680 and they chipped the minute hand. They told me that it wasn’t their fault since the watch was old. I don’t seem to have any luck with getting my watch serviced. Omega also scratched my bracelet a few years ago! Only RSC did the right thing, though.

Sounds like RSC is providing the only possible remedy to the situation - good on them...

Since you didn’t want them to polish the watch during the service, I presume you wanted to preserve “originality” even down to the scratches, etc. on the case and bracelet.

The small hairline on the crystal you described would seem to be more acceptable than a new crystal in that line of thinking.

Originally Posted by airchitect

RSC in PA just wrecked my BLRO. I hope my situation works out as well as yours.

I suppose everyone would like to know what was wrecked on the watch. Can you share some pictures?

But I’m guessing it was mailed back to you rather than an in-person pickup.

If so, the next steps to remedy the situation may be more difficult than the OP’s remedy.


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[RichM]

Good that you found it while you were there. And good on them for doing the right thing.

[SkyJuice]

Glad it is sorted well.