The Tudor date window bug finally bit me [emoji30]

[samson66]

Almost a year and a half of GMT bliss with my Tudor Black Bay and now out of the blue the date window issue finally caught up to me. After all that time I was confident I had escaped the problem but three times over the last couple weeks this happened. Two times the date hung up between two dates, the other time it skipped a day. Really strange that this just happened out of the blue.

This GMT was purchased in December 2018 new from the AD. Can anyone tell me how long the warranty is good for? I know they extended it based on purchase date. Also is there any way of getting this services while the AD's are closed?

I'm bummed out but I really love this watch and have no plans to part with it - wearing it right now as a matter of fact. Still disappointing though....



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[peterpl]

It is very very disappointing from Tudor indeed.

I know a bunch of guys who bought brand new in 2020 from an AD and still had these issues.

You might have to live with it for now. RSC is closed in most cities

[r_afficionado]

Originally Posted by peterpl

It is very very disappointing from Tudor indeed.

I know a bunch of guys who bought brand new in 2020 from an AD and still had these issues.

You might have to live with it for now. RSC is closed in most cities

Really a bunch? What is a bunch more than 3? Not being rude just trying to understand. I bought mine in December 2019 so far so good. But man I had hoped that this was resolved... at least that is what the Tudor rep. that delivered the GMT to my AD that very day told me. Well. I have a 5 year warranty so if it happens hope to get a nice Tudor service pouch for my troubles... lol.

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[minute_man]

Originally Posted by r_afficionado

Really a bunch? What is a bunch more than 3? Not being rude just trying to understand. I bought mine in December 2019 so far so good. But man I had hoped that this was resolved... at least that is what the Tudor rep. that delivered the GMT to my AD that very day told me. Well. I have a 5 year warranty so if it happens hope to get a nice Tudor service pouch for my troubles... lol.

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They don't normally give you one for warranty job done but you can still ask politely and let them say no...They probably won't.
But let's hope you won't have to use that warranty to begin with

[peterpl]

Originally Posted by r_afficionado

Really a bunch? What is a bunch more than 3? Not being rude just trying to understand. I bought mine in December 2019 so far so good. But man I had hoped that this was resolved... at least that is what the Tudor rep. that delivered the GMT to my AD that very day told me. Well. I have a 5 year warranty so if it happens hope to get a nice Tudor service pouch for my troubles... lol.

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Well I'm a member of 3 watch groups. There is a collective of over 120 members across the 3. There would easily be over 30+ that have this problem. The GMT is a popular watch at its price point but lets not get rose colored glasses on like alot on here do with Rolex and any issues that are brought up with Rolex are usually met with criticism.

If Tudor/Rolex cant get a date complication right - well thats ultimate fail.

[Dan Pierce]

Dang it, Mike!

Really sorry to hear that. My 2018 BB GMT is still going strong. Fingers crossed it stays that way. Really would be good to know the % of GMTs with this issue vs those who've never experienced it.

Were you able to get the correct date to show via the crown? Or is it stuck?

Hope you get it sorted quickly and for good.
dP

[samson66]

Originally Posted by Dan Pierce

Dang it, Mike!

Really sorry to hear that. My 2018 BB GMT is still going strong. Fingers crossed it stays that way. Really would be good to know the % of GMTs with this issue vs those who've never experienced it.

Hope you get it sorted quickly and for good.
dP

Thanks Dan. I was completely shocked the first time happened last week. 16 months without a single issue and then this happens. Ugghh I'm depressed

Yeah would love to hear SOMETHING from Tudor on this problem other than simply extending the warranty. They have been too quiet on this all along. A letter to all the owners explaining what they have seen and what to look for and what to do it it does happen would have been a good move for them. Similar to what car companies do when a repeated problem arises. Oh well all I can do is complain I guess like the rest of us

[Dan Pierce]

Originally Posted by samson66

Thanks Dan. I was completely shocked the first time happened last week. 16 months without a single issue and then this happens. Ugghh I'm depressed

Yeah would love to hear SOMETHING from Tudor on this problem other than simply extending the warranty. They have been too quiet on this all along. A letter to all the owners explaining what they have seen and what to look for and what to do it it does happen would have been a good move for them. Similar to what car companies do when a repeated problem arises. Oh well all I can do is complain I guess like the rest of us

Agreed, a little bit of info from Tudor would go a long way. That's what I tell the pilot when sitting on the tarmac for 2 hours.
dP

[Bluebirdwatch1]

Originally Posted by samson66

Thanks Dan. I was completely shocked the first time happened last week. 16 months without a single issue and then this happens. Ugghh I'm depressed

Yeah would love to hear SOMETHING from Tudor on this problem other than simply extending the warranty. They have been too quiet on this all along. A letter to all the owners explaining what they have seen and what to look for and what to do it it does happen would have been a good move for them. Similar to what car companies do when a repeated problem arises. Oh well all I can do is complain I guess like the rest of us

That’s a good idea, kind of like a recall!
Sorry you’re dealing with it


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[samson66]

Originally Posted by Dan Pierce

Were you able to get the correct date to show via the crown? Or is it stuck?

dP

Forgot to answer your question Dan

Yes I am able to correct it. Date cycles normally when setting the watch both forward and backwards. Also cycles normally when using the hour jumping feature (can't think of the technical term) both forward and backwards. The last time it happened I cycled through an entire month of date changes to see if it might correct the issue but it happened again later.

[Dan Pierce]

Originally Posted by samson66

Forgot to answer your question Dan

Yes I am able to correct it. Date cycles normally when setting the watch both forward and backwards. Also cycles normally when using the hour jumping feature (can't think of the technical term) both forward and backwards. The last time it happened I cycled through an entire month of date changes to see if it might correct the issue but it happened again later.

Although still an issue nice to know you can temporarily fix it. Not sure everyone with this issue is able to do that.
dP

[Stevec14]

Originally Posted by samson66

Forgot to answer your question Dan

Yes I am able to correct it. Date cycles normally when setting the watch both forward and backwards. Also cycles normally when using the hour jumping feature (can't think of the technical term) both forward and backwards. The last time it happened I cycled through an entire month of date changes to see if it might correct the issue but it happened again later.

Scrolling through the date helped mine for about a month but it always comes back. Once it’s happened it always will unfortunately. Hope you get it fixed ok, and whatever the warranty situation they should do so as it’s a known issue (my rsc took one look at my watch and said ‘date issue?’.)

The good news is these things can be fixed....

[michaelodonnell123]

Sorry to hear about this. I had to sell mine because after three repair attempts Rolex still couldn't get it right. My warranty was running out and I didn't want to get stuck with a watch that not even Rolex could fix. It is very concerning that Rolex has been around for 115 years and can't even get a date wheel working right - even after multiple attempts at fixing it. My advice...once you get it fixed - get rid of it. it's a lemon.

[samson66]

Originally Posted by michaelodonnell123

Sorry to hear about this. I had to sell mine because after three repair attempts Rolex still couldn't get it right. My warranty was running out and I didn't want to get stuck with a watch that not even Rolex could fix. It is very concerning that Rolex has been around for 115 years and can't even get a date wheel working right - even after multiple attempts at fixing it. My advice...once you get it fixed - get rid of it. it's a lemon.

Sheesh, this doesn't inspire confidence

Sorry to hear you had to go through this multiple times. I hear what you are saying...

[BisonHead]

Originally Posted by michaelodonnell123

Sorry to hear about this. I had to sell mine because after three repair attempts Rolex still couldn't get it right. My warranty was running out and I didn't want to get stuck with a watch that not even Rolex could fix. It is very concerning that Rolex has been around for 115 years and can't even get a date wheel working right - even after multiple attempts at fixing it. My advice...once you get it fixed - get rid of it. it's a lemon.

What a pain that must have been.

Does the warranty not reset if it has been back multiple times for the same problem? As in it covered from the date that its fixed for the warranty period. Not the date of purchase?

[Stevec14]

Originally Posted by BisonHead

What a pain that must have been.

Does the warranty not reset if it has been back multiple times for the same problem? As in it covered from the date that its fixed for the warranty period. Not the date of purchase?

I don’t believe so as it’s not a service - that said, good luck to them in getting out of that (and for the record I don’t think they would try to).

[jlovda]

Originally Posted by michaelodonnell123

Sorry to hear about this. I had to sell mine because after three repair attempts Rolex still couldn't get it right. My warranty was running out and I didn't want to get stuck with a watch that not even Rolex could fix. It is very concerning that Rolex has been around for 115 years and can't even get a date wheel working right - even after multiple attempts at fixing it. My advice...once you get it fixed - get rid of it. it's a lemon.

I assume you told the buyer during the transaction.

[jackminny15]

Bummer! Sorry to hear it. I wonder if mine (purchased new in March) will suffer the same fate.

[herefortheattachment]

Inexcusable from Tudor, especially given the ostensible access to Rolex’s engineering and supply chain. They need to go back to ETA or Sellita if they cannot fix their quality control issues.

Sorry you’re stuck with this issue during COVID-19.

[Director EDTF]

Purchased mine in late 2019 so far so good ! Fingers crossed! Hope you can work it out with RSC when they open.

[Rori]

Don’t sweat it. Tudor will take care of it eventually. Even beyond warranty.
Still, I prefer this date issue to the one affecting Rolex newest 3235 movements which are not keeping time.
I can always reset the date of my watch but I can’t make it keep time once it starts to loosing or gaining a bunch of seconds per day.
Hole my SD43 won’t show that issue.


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[michaelodonnell123]

Originally Posted by Rori

Don’t sweat it. Tudor will take care of it eventually. Even beyond warranty.
...

Um,... no they will not. My AD confirmed this for me already. Once the warranty is out, you pay out of pocket.
This watch confirmed that just because a movement is 'in-house' it doesn't mean it's good.

Sell it as soon as it's temporarily fixed, because it will happen again, and again...and ....

[minute_man]

Originally Posted by michaelodonnell123

Um,... no they will not. My AD confirmed this for me already. Once the warranty is out, you pay out of pocket.
This watch confirmed that just because a movement is 'in-house' it doesn't mean it's good.

Sell it as soon as it's temporarily fixed, because it will happen again, and again...and ....

Well, this is a logical assumption and one to be expected for an answer.
On the other hand though, both "my" AD and RSC have been very apologetic and genuinely helpful and even went on to imply that I won't ever have to pay out of pocket should this problem come back. There's that, which also makes sense.
The decision to keep or to sell is therefore down to how much someone actually likes and enjoys this watch.
The same applies to other things as well, notably cars.
A few hundred on repairs is normally something owners can afford, granted they have spent a few thousand on the purchase, in the first place.
We can all agree that the cost of a service, doesn't really break the bank, isn't nearly as expensive as a new watch and sure enough gives you YOUR watch back.
In the worst case scenario one ends up with a serviced watch with another 2 years of warranty....which is fine with me.

OP, sorry you are going through this, I can relate. But they will fix it for you.

[No SUBctitute]

Originally Posted by minute_man

Well, this is a logical assumption and one to be expected for an answer.
On the other hand though, both "my" AD and RSC have been very apologetic and genuinely helpful and even went on to imply that I won't ever have to pay out of pocket should this problem come back. There's that, which also makes sense.
The decision to keep or to sell is therefore down to how much someone actually likes and enjoys this watch.
The same applies to other things as well, notably cars.
A few hundred on repairs is normally something owners can afford, granted they have spent a few thousand on the purchase, in the first place.
We can all agree that the cost of a service, doesn't really break the bank, isn't nearly as expensive as a new watch and sure enough gives you YOUR watch back.
In the worst case scenario one ends up with a serviced watch with another 2 years of warranty....which is fine with me.

OP, sorry you are going through this, I can relate. But they will fix it for you.

You may get your case and your bracelet back, but you don't get your movement back. You get a refurbished movement from someone else's watch. And maybe your movement hasn't had date issues, but then you get a movement that has had repetitive date issues.

It sure would be nice for Tudor to let us know what's wrong and that they were fixing it.

I think I read speculation on the forum about what causes the date wheel issue. Too much lubricant or not enough or not the right kind---I don't recall. Its almost beyond belief that Rolex cannot fix the issue--the same watch has had it multiple times, and people are buying new watches lately that still have the issue. It sounds like a design flaw and Rolex will have to redesign--except that they don't seem to be doing so.

[minute_man]

Originally Posted by No SUBctitute

You may get your case and your bracelet back, but you don't get your movement back. You get a refurbished movement from someone else's watch. And maybe your movement hasn't had date issues, but then you get a movement that has had repetitive date issues.

It sure would be nice for Tudor to let us know what's wrong and that they were fixing it.

I think I read speculation on the forum about what causes the date wheel issue. Too much lubricant or not enough or not the right kind---I don't recall. Its almost beyond belief that Rolex cannot fix the issue--the same watch has had it multiple times, and people are buying new watches lately that still have the issue. It sounds like a design flaw and Rolex will have to redesign--except that they don't seem to be doing so.

Currently may be so. We do not know how they will continue servicing in the future. I can recall a brand-bashing thread on this, titled with adjectives by some guy who got eventually banned.
While I totally get your point, personally I don't really mind having "my" or any movement back as long as it is working properly. Still how many parts are being eventually replaced, say on a Rolex or an ETA Tudor. I'm pretty sure I wouldn't want a bad component anywhere in my watch but rather in the trashcan.
And there goes "originality" with it. So instead of worrying whether or not will our watches retain value, I say we'd better wear the heck out them and keep them well maintained.
If collecting is your thing, you are better off setting apart what's for collecting and what's for wearing.

[michaelodonnell123]

Originally Posted by minute_man

Well, this is a logical assumption and one to be expected for an answer.
On the other hand though, both "my" AD and RSC have been very apologetic and genuinely helpful and even went on to imply that I won't ever have to pay out of pocket should this problem come back. There's that, which also makes sense.
...

Who did you speak to from RSC that was so apologetic? Show us the letter from RSC with their apologetic response to you.

The fact is nobody from RSC was apologetic, they don't apologize for anything.

You said they were genuinely 'helpful'. What in the world could they have been so helpful with? Their product is defective. Period. There is nothing they can help you with.

"Imply" does not cover anything. Either you have a guarantee or you don't.
Show us the RSC document that they will cover your watch forever.

[Vincent65]

Originally Posted by michaelodonnell123

Who did you speak to from RSC that was so apologetic? Show us the letter from RSC with their apologetic response to you.

The fact is nobody from RSC was apologetic, they don't apologize for anything.

You said they were genuinely 'helpful'. What in the world could they have been so helpful with? Their product is defective. Period. There is nothing they can help you with.

"Imply" does not cover anything. Either you have a guarantee or you don't.
Show us the RSC document that they will cover your watch forever.

Chill, dude - and put the interrogator's hat aside

[minute_man]

Originally Posted by michaelodonnell123

Who did you speak to from RSC that was so apologetic? Show us the letter from RSC with their apologetic response to you.

The fact is nobody from RSC was apologetic, they don't apologize for anything.

You said they were genuinely 'helpful'. What in the world could they have been so helpful with? Their product is defective. Period. There is nothing they can help you with.

"Imply" does not cover anything. Either you have a guarantee or you don't.
Show us the RSC document that they will cover your watch forever.

Dear Michael,

I don't have to convince you about anything and sure enough, I have nothing to prove.
All I did was to share my positive experience in contrast to "your" AD' s negativity. This was meant to be reassuring.
Fyi I am regularly and casually in touch with "my" AD who happen to be one of the three or four boutiques in the world actually owned by Rolex.
Shortly after I had received my watch back from the second movement swap, there was another hiccup with the date and that time, they even put me through to speak with the actual watchmaker who had serviced my watch.
The gentleman walked me through a few easy checks and explained to me how to keep an eye on it and what to look out for.
Fortunately I haven't had to bother them again since although both the AD and RSC assured me they will be taking care of the matter should it ever happen again.
And yes, I still have a guarantee. One they've honored twice already, one they are willing to honor again and one that's just been extended for another 18 months.

Please consider this account of events as my signed affidavit, trusting this would suffice for the time being.

[MikeyV]

Do these watches have the M5612 movements? I have never seen an issue with the Pelagos. I think that Tudor only makes one date movement, and that's the M5612.

And Rori, I have a DJ41 (2018) that has the 3235 issue. It went to Rolex once and was fixed, temporarily, as it's losing time again. Good luck.

[-dustin]

Originally Posted by MikeyV

Do these watches have the M5612 movements? I have never seen an issue with the Pelagos. I think that Tudor only makes one date movement, and that's the M5612.

And Rori, I have a DJ41 (2018) that has the 3235 issue. It went to Rolex once and was fixed, temporarily, as it's losing time again. Good luck.

I'm wondering about the movement, as well. Don't recall seeing any datewheel issues. But I also don't know if the datewheel and GMT complication are intermingled.