What establishment, company or person treats you better than your AD?

[MrGoat]

I got to thinking of places I’d been more welcomed as a customer than my AD and I realized quite a few places. Open houses for >7figures, Lamborghini, Bentley, Mcclaren and Rolls dealers. They’ve all been acceptive of me and happy to oblige any questions, test drives, multiple showings and the like. Why is Rolex AD’s specifically Mayors so unfriendly?


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[BreguetRolex]

Originally Posted by MrGoat

I got to thinking of places I’d been more welcomed as a customer than my AD and I realized quite a few places. Open houses for >7figures, Lamborghini, Bentley, Mcclaren and Rolls dealers. They’ve all been acceptive of me and happy to oblige any questions, test drives, multiple showings and the like. Why is Rolex AD’s specifically Mayors so unfriendly?


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Stainless Flippers have made the AD's sour and can not blame them quite honestly...

[RyanJ]

Originally Posted by BreguetRolex

Stainless Flippers have made the AD's sour and can not blame them quite honestly...

Flipping only works when people are willing to pay the prices. If you want to blame flippers, you need to also blame their customers.

[Xenon]

Volume

[MrGoat]

Originally Posted by Xenon

Volume

I fully understand that. However, volume should not be part of the equation when you just go in to ask about the watches in the case. I asked to look at a Root beer GMT II and was treated like I owed them money. I was eventually allowed to “try the watch on” with reluctance. (Meanwhile I was wearing my bluesy) which got no acknowledgment or even a second look. I walked into my Grey with a Garmin on and they happily sold me my bluesy. Maybe it’s just my AD but I get a pompous, you’re not worthy vibe every time I visit. This has made them drive my business to greys.

Also, you didn’t answer the question in your response. Why’d you even respond to a question without answering it?


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[ABrolex]

Chick-fil-A

[MrGoat]

Originally Posted by ABrolex

Chick-fil-A

clearly this is misunderstood.

Chick fil a will gladly sell a chicken sandwich to anyone who comes along unless it’s Sunday. My thread and question was geared toward and I believe insinuated places that don’t give every person that walks through the door great customer service. Sorry for not clarifying that.


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[crew]

Originally Posted by ABrolex

Chick-fil-A

Originally Posted by MrGoat

clearly this is misunderstood.

Chick fil a will gladly sell a chicken sandwich to anyone who comes along unless it’s Sunday. My thread and question was geared toward and I believe insinuated places that don’t give every person that walks through the door great customer service. Sorry for not clarifying that.


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I think ABrolex was being sarcastic in his response. At least that’s how I took it and laughed at the irony of it. Subtlety doesn’t always come through in print.

To just add to my response, if your AD isn’t doing it for you find a new one. They may be the only game in town, but there are plenty of other towns not far away.

[donas]

Originally Posted by ABrolex

Chick-fil-A

Good one - so true! I have not had many good AD experiences. I find they are almost always quite snotty acting, seems I am bothering them when I walk in. Therefore, my answer is just about anywhere I go treats me better.

[Jay (Eire)]

My local coffee shop for one. Seriously.

[MrGoat]

Originally Posted by Jay (Eire)

My local coffee shop for one. Seriously.

How bad is your local coffee shop!? Do they sell Kopi Luwak exclusively or something?


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[Burlington]

In general, I can’t complain with how I get treated anywhere.

My wife on the other hand gets poorer service routinely.

Why do you think the Rolex AD blanks you ?

[pickettt]

My optometrist, Dry cleaner, most all bike shops in a 10 mile radius, and the local Starbucks.

[MrGoat]

Originally Posted by Burlington

In general, I can’t complain with how I get treated anywhere.

My wife on the other hand gets poorer service routinely.

Why do you think the Rolex AD blanks you ?

I have no idea. Possibly my general look and attitude but that didn’t bother the lambo dealership when I asked to take a Murceilago for a spin or countless other high end car dealerships for that matter.

The manager at “the collection” in coral gables gave me hand written directions to a great restaurant on the back of my invoice after I drove 3 of their cars (not gently). I am 36, made every cent I have through hard work and smart decisions and it may show in my attitude, body and clothing so maybe that’s why? whatever. Thread was intentioned for laughs about the craziest place you’ve been treated better than your ad. I realllyyy messed up in the title apparently.


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[Burlington]

Originally Posted by MrGoat

I have no idea. Possibly my general look and attitude but that didn’t bother the lambo dealership when I asked to take a Murceilago for a spin or countless other high end car dealerships for that matter.

The manager at “the collection” in coral gables gave me hand written directions to a great restaurant on the back of my invoice after I drove 3 of their cars (not gently). I am 36, made every cent I have through hard work and smart decisions and it may show in my attitude, body and clothing so maybe that’s why? whatever. Thread was intentioned for laughs about the craziest place you’ve been treated better than your ad. I realllyyy messed up in the title apparently.


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I would think if you frequent the same AD and buy some high end pieces there, the service and access to in demand watches would improve.

Did you arrive in one of the Lamborghinis? That would certainly help them know you were a serious buyer and not just there for a flipping profit.

[MrGoat]

Originally Posted by Burlington

I would think if you frequent the same AD and buy some high end pieces there, the service and access to in demand watches would improve.

Did you arrive in one of the Lamborghinis? That would certainly help them know you were a serious buyer and not just there for a flipping profit.

I’ve actually never bought anything from my AD. Mainly because the times I’ve visited I’ve been treated like a second class citizen. Mine is inside a mall so they had no idea what I drove there.


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[crew]

Originally Posted by MrGoat

I’ve actually never bought anything from my AD. Mainly because the times I’ve visited I’ve been treated like a second class citizen. Mine is inside a mall so they had no idea what I drove there.


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Ok, I’ll play.
Why do you go there if you don’t like how you’re treated?

[Fleetlord]

Originally Posted by MrGoat

I’ve actually never bought anything from my AD. Mainly because the times I’ve visited I’ve been treated like a second class citizen. Mine is inside a mall so they had no idea what I drove there.


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You seem like a nice fellow and I don't mean to be brash with this, but odds on they are acting like that towards you because you have become that guy...

"Time waster"....."tire kicker"....etc

The AD staff work off an ups system. It revolves between staff. When you walk in the store, you count as an "up" for the SA and they are assigned to you until you either buy something or leave, resetting the up.

So, when you go in the store and don't buy anything, you waste an up for the SA and they have to wait their turn again. You do this fairly frequently, they will remember you as "the guy" and want you to get out as your killing their up.

Now, I understand that is very controversial in that many TRF members feel that AD staff should not dislike tire kicking or professional visiting and embrace the interaction as an opportunity to please the Rolex aficionados whims, but in reality they pretty much hate it and that's going to show itself in short order if one keeps showing up and not buying anything..

Essentially a causality loop of sorts is occurring. You keep going back, not buying anything because you don't like how they treat you and they treat you that way because you don't buy anything...over and over and over.

This will continue until you either stumble into a new SA who doesn't have an opinion of you, you actually buy something or you stop going there.

[FTX I]

Originally Posted by Burlington

In general, I can’t complain with how I get treated anywhere.

This

[Mr. Miami]

Local breakfast diner I go to.

[daveathall]

Local butcher, milk man, window cleaner, coffee shop servers and penis extension surgeon all treat me with great respect, far and above the normal.

[MrGoat]

Originally Posted by daveathall

Local butcher, milk man, window cleaner, coffee shop servers and penis extension surgeon all treat me with great respect, far and above the normal.

I somehow just caught that!!


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[texasmade]

My bespoke shoemakers and bespoke suit makers treat me very nice.

[JimBianchi]

My local AD, Thunderbird, here in Vegas treats me very well.

Now the AD on the strip is a different story, I dress like a local and am not welcome apparently. (and was ignored)

I can go home and be ignored while talking about watches!

[mbalmz]

I actually find my AD to be quite nice!

my car dealer has been nicer but that’s to be expected I guess

[GB-man]

Virtually everyone. Few businesses have the luxury of a product that truly sells itself. Many ADs now are like the soup nazi.

[martinr]

I have to ask. Fleetlord, how are you treated by your AD? And, I don’t mean DSW. I mean a real Rolex AD.

[Fleetlord]

Originally Posted by martinr

I have to ask. Fleetlord, how are you treated by your AD? And, I don’t mean DSW. I mean a real Rolex AD.

Great. The hardest part for me is juggling who I would buy what from as I have relationships and contacts across multiple locations within the same chain, so I need to choose whom I buy what from either when they contact me or if I pop in, otherwise feelings can get a bit hurt between SA. Why didn't you buy that from me sort of thing?..They can see in the system and they will check out what you've been up to!

I have another relationship brewing with a different chain...just to diversify and have some access to different brands. That's fine as well. Just buy a watch here and there...even if it's something inexpensive.

Teaching them something they might not know to either help them sell or unfortunately deal with a WIS with a chip on their shoulder that they may encounter who wants to play "gotcha" and then come on the forums telling everyone about how dumb the SA was @ the AD (they know..)...that goes a long way. Bringing value to the relationship as a customer can sometimes = that of spending more money, but being a ##@@. Trust me, you still need to buy from them, but not as much as
Mr. jerkyjerkface does to get the same level of access.

When I was a young enthusiast I dealt with many a snobby AD who said unspeakable things to me when I was checking out watches, so I did have a period of time when watch shopping wasn't that pleasant..but in time I have overcome all that and now have no issues..so I get it...

In fact, I do need to find some snobby AD to check out and immerse my self in the dirty looks. Even the hated Tourneau that I have been to, have been just fine towards me, so I guess I'll have to keep looking

[RyanJ]

I would be fine if Rolex watches were sold completely online or through a vending machine.

I don't need cheap swag and pretend gratitude. I love the way my AD works with me now. I text what I want, she tells me if she has it or texts me when she does. I pay over the phone and she hands me the bag when I walk in the store.

In and out in 5 minutes.

[BumbleB]

Originally Posted by MrGoat

I got to thinking of places I’d been more welcomed as a customer than my AD and I realized quite a few places. Open houses for >7figures, Lamborghini, Bentley, Mcclaren and Rolls dealers. They’ve all been acceptive of me and happy to oblige any questions, test drives, multiple showings and the like. Why is Rolex AD’s specifically Mayors so unfriendly?


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Easy, be a real customer, buy watches, get to know the manager, and before you know it they’ll call you with a customised watch wallet with your name on it.

I have a great relationship with my AD and the security guard recognises us, gives us a drink and all the SAs together with the store manager come to say Hi and chitchat for a while.

I make sure I always tell the country manager about their great service and get invited for special occasions and launches etc.

Roll’s Royce dealers don’t have 100 customers walk in every day asking for the same product which they could immediately flip for profit, in fact, people usually don’t go into a RR dealership unless they can afford to buy one, not so with Rolex...


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