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Mosco · 26 October 2009, 01:51 AM

Last summer I bought myself one of these:

(not my images, but the car is identical - color, trim, etc)

An absolute DREAM to drive, stiff chassis, powerful Supercharged 420 hp motor (had a service guy tinker with it to bring it up to just under 500

), handling superior to an M5 (which I also extensively test-drove, sorry Bimmer - owners

)

But one thing you will not hear in a brand-new Bimmer that I heard in this one after about 6 months - an ANNOYING cricket-like squeak coming from the rear whenever I drove over rough road and the car was somewhat warm. Of course, i complained to the dealership.

Oh - before I forget, and this comes into play a bit later - I bought this car not from the closest Cincinnati Jaguar dealer, as they treated me like some young punk when I came to buy, but from the Dayton, OH dealer, who is about 40 minutes away from me. They gave me a better deal on the brand-new one than Cincinnati did on a demo, so it was a no-brainer.

So, I was told that I would have to replicate the problem in front of the service staff and it would be fixed. Sounds simple enough, right? WRONG. This

car would stop the squeaking whenever I came there. I rode over crappy roads with the service manager for an hour and NOTHING. They did everything they could - and as soon as I would get close to home, I would hear the SQUEAK AGAIN!!!

Finally I told them - I don't know what to do... So, here's what they did

: On his DAY OFF, the salesperson who sold me the car drove down to me in a loaner XF, rode around with me, I took him to spots where I knew it would squeak - and sure enough, he heard it! Said it sounded like a dental drill, he understood why I was so irritated, and drove back in my squeaker to Dayton to get it fixed. Said he suspected he knew where it was coming from, so hopefully it will be fixed by the time I pick it up on Tuesday...

I think their willingness to get it resolved and going that extra mile (actually 45 miles) speaks highly of them. It is definitely appreciated on my end!

sleddog · 26 October 2009, 02:00 AM

Its always the way with a vehicle Greg.! As soon as you try to show the problem,magic,it's not there!!

The dealership is doing well by you to send a guy out and ride around with you!! Its customer service like that that'll make you want to return in the future....
Hope it gets all sorted out and no more rattles!!!
Nice car by the way!!

Rob.

Idle Swede · 26 October 2009, 02:05 AM

Sweet car Greg and great service.

Hope you get it fixed.

Mosco · 26 October 2009, 02:18 AM

Hope it is fixed too - I am actually quite shocked that it happened to begin with. However, I do push my cars to their limits and drive them HARD. Maybe I am just too rough on it - who knows...

Idle Swede · 26 October 2009, 02:23 AM

Quote:

Originally Posted by Mosco

Hope it is fixed too - I am actually quite shocked that it happened to begin with. However, I do push my cars to their limits and drive them HARD. Maybe I am just too rough on it - who knows...

Don't think so, they all have flaws.

You'd be surprised to see how many flaws $250,000 and up cars have.

1000ftSub · 26 October 2009, 07:03 AM

Quote:

Originally Posted by Idle Swede

Don't think so, they all have flaws.

You'd be surprised to see how many flaws $250,000 and up cars have.

very true

Idle Swede · 26 October 2009, 08:04 AM

Quote:

Originally Posted by 1000ftSub

very true

Any particular brand you have in mind?

dalip · 26 October 2009, 02:31 AM

lovely car Greg... good service too - and always great when the car plays up on cue...finally!!!!

shandy · 26 October 2009, 02:58 AM

Well, I am British so I guess Biased but I have always loved Jaguars, they have so much charactor and the feel such a good place to be in.
I think all cars can end up with issues, heck a friend with a Lexus (which is the car I hold in highest esteem nowadays) had a problem.
This happens with something mechanical subjected to different conditions. For me the important thing is not that it happend but how it is dealt with.
If I was getting the customer service you are getting they would have a customer for life in me!
Oh course that statement is easy to make looking at the new XJ that is coming. A friend in the UK has just got one and is very impressed with it!
I love the one you have, such a beautiful car, it always reminds me of an Aston Martin.
I think both BMW and to a lesser extent MD could learn a thing or two about styling from Jaguar!

East Bay Rider · 26 October 2009, 04:40 AM

It's really a great looking car. I'm curious to know the cause. Please update when you know.

AWATCH · 26 October 2009, 04:45 AM

Sounds like really good customer service. Just remember if they can't fix it you can always just turn up the radio

Hope they get it, I use to be a service director for a big dealer, i know how aggravating these problems can be...

Dan Pierce · 26 October 2009, 04:45 AM

I've seen that Jag in person and it's spectacular!

dP

SLRdude · 26 October 2009, 04:51 AM

I've owned a couple of Jags in the past as well, and I must admit that I have always been impressed with their service.

I remember a saturday early evening in 2006 when I was driving my XJR on the tollway and out of nowhere the screen said "Cylinder 7 misfire. Enter Limp Mode, take the car to the dealer immediately".
The computer cut the power to the engine and limited acceleration rate and top speed. All I could do was 30 mph. And I was on a freeway where the slow drivers do 85.

I called them up and even though it was late on a Saturday, they asked where I was and the dealer came by in about 45 minutes with a loaner Jag (it was an S-type V8) and a flatbed truck.

I went on my way in the loaner, and on Tuesday they drove the fixed car to my work and picked up the loaner.

That's good service right there. After sales service is a critical thing to me when buying anything, and I must admit that Jaguar has never done me wrong.

Glad to hear it all worked out for you Mosco!

Brunotheboxer · 26 October 2009, 06:57 AM

Sic car. No way my dealer would do that for me but I'm dumb enough to give BMW more business.

Although lately I have been thinking Audi might not be a bad choice when I am ready.

blackmsport · 26 October 2009, 07:14 AM

Jaguar now owned by Tata same company that produce this car

Hope they transfer their technology to Jaguar soon

http://keetsa.com/blog/wp-content/up...otors-nano.jpg

I am a Bimmer driver and remain that way

last time I owned a 2004 saa3 9-3 had a sqeaky noise they could not fit it after two days in work shop... I looked under the seat one plastic panel was un-clipped... I did it myself in 30 sec...

since then I stayed away from GM-Saab

26 October 2009, 01:51 AM	#1
Mosco "TRF" Member Join Date: Dec 2008 Real Name: Greg Location: Cincinnati Watch: I like to... Posts: 18,567	Possessed car / excellent service from Jaguar Last summer I bought myself one of these: (not my images, but the car is identical - color, trim, etc) An absolute DREAM to drive, stiff chassis, powerful Supercharged 420 hp motor (had a service guy tinker with it to bring it up to just under 500 ), handling superior to an M5 (which I also extensively test-drove, sorry Bimmer - owners ) But one thing you will not hear in a brand-new Bimmer that I heard in this one after about 6 months - an ANNOYING cricket-like squeak coming from the rear whenever I drove over rough road and the car was somewhat warm. Of course, i complained to the dealership. Oh - before I forget, and this comes into play a bit later - I bought this car not from the closest Cincinnati Jaguar dealer, as they treated me like some young punk when I came to buy, but from the Dayton, OH dealer, who is about 40 minutes away from me. They gave me a better deal on the brand-new one than Cincinnati did on a demo, so it was a no-brainer. So, I was told that I would have to replicate the problem in front of the service staff and it would be fixed. Sounds simple enough, right? WRONG. This car would stop the squeaking whenever I came there. I rode over crappy roads with the service manager for an hour and NOTHING. They did everything they could - and as soon as I would get close to home, I would hear the SQUEAK AGAIN!!! Finally I told them - I don't know what to do... So, here's what they did : On his DAY OFF, the salesperson who sold me the car drove down to me in a loaner XF, rode around with me, I took him to spots where I knew it would squeak - and sure enough, he heard it! Said it sounded like a dental drill, he understood why I was so irritated, and drove back in my squeaker to Dayton to get it fixed. Said he suspected he knew where it was coming from, so hopefully it will be fixed by the time I pick it up on Tuesday... I think their willingness to get it resolved and going that extra mile (actually 45 miles) speaks highly of them. It is definitely appreciated on my end! __________________ Instagram - @CaliberSwiss *“A man who procrastinates in his choosing will inevitably have his choice made for him by circumstance.” - Hunter S. Thompson*

26 October 2009, 02:00 AM	#2
sleddog TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2007 Real Name: Rob Location: Nearby. Posts: 24,931	Its always the way with a vehicle Greg.! As soon as you try to show the problem,magic,it's not there!! The dealership is doing well by you to send a guy out and ride around with you!! Its customer service like that that'll make you want to return in the future.... Hope it gets all sorted out and no more rattles!!! Nice car by the way!! Rob. __________________ He who wears a Rolex is always on time, even when late!! TRF's "After Dark" Bar & Nightclub Patron-Founding Member..

26 October 2009, 02:18 AM	#4
Mosco "TRF" Member Join Date: Dec 2008 Real Name: Greg Location: Cincinnati Watch: I like to... Posts: 18,567	Hope it is fixed too - I am actually quite shocked that it happened to begin with. However, I do push my cars to their limits and drive them HARD. Maybe I am just too rough on it - who knows... __________________ Instagram - @CaliberSwiss *“A man who procrastinates in his choosing will inevitably have his choice made for him by circumstance.” - Hunter S. Thompson*

26 October 2009, 02:31 AM	#8
dalip "TRF" Member Join Date: Sep 2009 Real Name: Dalip Location: Mumbai and Perth Watch: Rolex PAM Omega Posts: 18,656	lovely car Greg... good service too - and always great when the car plays up on cue...finally!!!! __________________ ------------------------------------------------------------ *"The liar's punishment is not in the least that he is not believed, but that he cannot believe anyone else." George Bernard Shaw*

26 October 2009, 04:40 AM	#10
East Bay Rider "TRF" Member Join Date: Oct 2007 Real Name: Bill Location: East Bay RI Watch: GMT-II 16710LN Posts: 12,074	It's really a great looking car. I'm curious to know the cause. Please update when you know. __________________ I bought a cheap watch from the crazy man Floating down canal It doesn't use numbers or moving hands It always just says "now" Now you may be thinking that I was had But this watch is never wrong And if I have trouble the warranty said Breathe In, Breathe Out, Move On J. Buffett Instagram: eastbayrider46

26 October 2009, 02:05 AM	#3
Idle Swede Suspended Join Date: Oct 2008 Real Name: Leo Location: Boca Raton Posts: 13,820	Sweet car Greg and great service. Hope you get it fixed.

26 October 2009, 02:58 AM	#9
shandy Banned Join Date: Dec 2008 Real Name: Ian Location: canada Posts: 1,724	Well, I am British so I guess Biased but I have always loved Jaguars, they have so much charactor and the feel such a good place to be in. I think all cars can end up with issues, heck a friend with a Lexus (which is the car I hold in highest esteem nowadays) had a problem. This happens with something mechanical subjected to different conditions. For me the important thing is not that it happend but how it is dealt with. If I was getting the customer service you are getting they would have a customer for life in me! Oh course that statement is easy to make looking at the new XJ that is coming. A friend in the UK has just got one and is very impressed with it! I love the one you have, such a beautiful car, it always reminds me of an Aston Martin. I think both BMW and to a lesser extent MD could learn a thing or two about styling from Jaguar!

26 October 2009, 04:45 AM	#11
AWATCH "TRF" Member Join Date: Jul 2009 Real Name: al Location: GEORGIA Watch: Explorer II Posts: 1,759	Sounds like really good customer service. Just remember if they can't fix it you can always just turn up the radio Hope they get it, I use to be a service director for a big dealer, i know how aggravating these problems can be... __________________ Al

26 October 2009, 04:45 AM	#12
Dan Pierce 2024 Pledge Member Join Date: Dec 2006 Real Name: D'OH! Location: Kentucky Watch: Rolex-1 Tudor-3 Posts: 36,217	I've seen that Jag in person and it's spectacular! dP __________________ TRF Member# 1668 Bass Player in TRF "AFTER DARK" Bar & NightClub Band Commander-in-Chief of The Nylon Nation The Crown & Shield Club Honorary Member of P-Club

26 October 2009, 04:51 AM	#13
SLRdude "TRF" Member Join Date: Jul 2005 Real Name: Chip Location: Dallas TX Posts: 6,194	I've owned a couple of Jags in the past as well, and I must admit that I have always been impressed with their service. I remember a saturday early evening in 2006 when I was driving my XJR on the tollway and out of nowhere the screen said "Cylinder 7 misfire. Enter Limp Mode, take the car to the dealer immediately". The computer cut the power to the engine and limited acceleration rate and top speed. All I could do was 30 mph. And I was on a freeway where the slow drivers do 85. I called them up and even though it was late on a Saturday, they asked where I was and the dealer came by in about 45 minutes with a loaner Jag (it was an S-type V8) and a flatbed truck. I went on my way in the loaner, and on Tuesday they drove the fixed car to my work and picked up the loaner. That's good service right there. After sales service is a critical thing to me when buying anything, and I must admit that Jaguar has never done me wrong. Glad to hear it all worked out for you Mosco! __________________ Try not. Do... or do not. There is no try. Yoda, Jedi Master CHIP Member # 87

26 October 2009, 06:57 AM	#14
Brunotheboxer Banned Join Date: Mar 2008 Real Name: Bruno Location: Boston/Cape Cod Watch: 16610,PAM. 111, G Posts: 7,608	Sic car. No way my dealer would do that for me but I'm dumb enough to give BMW more business. Although lately I have been thinking Audi might not be a bad choice when I am ready.

26 October 2009, 07:14 AM	#15
blackmsport Banned Join Date: May 2009 Location: Melb - Australia Posts: 2,959	Jaguar now owned by Tata same company that produce this car Hope they transfer their technology to Jaguar soon http://keetsa.com/blog/wp-content/up...otors-nano.jpg I am a Bimmer driver and remain that way last time I owned a 2004 saa3 9-3 had a sqeaky noise they could not fit it after two days in work shop... I looked under the seat one plastic panel was un-clipped... I did it myself in 30 sec... since then I stayed away from GM-Saab

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