Recent AD experience

[DadsWatch72]

I don't know why I go back to Image's Jewelers to look at the Rolex, but I do. I was in Elkhart visiting my watch in the bank when I decided to go to the AD since its within a couple of miles. I was looking in their showcase and talking with the smug salesman when I asked if they were getting a Deep Sea in any time soon. He said "We have one but its in the safe". I asked why they don't keep it in the showcase and he replied...."Rolex told us that we should keep the high end watches in the safe and its not acceptable to allow customers to handle them." Is this true? I showed interest in the watch and would think they would want to show any customer the watch that asked about it specifically.

[BarkMaster]

An AD here wanted me to try a Deepsea on just 2 weeks ago.

[stupidugly]

Originally Posted by 777

An AD here wanted me to try a Deepsea on just 2 weeks ago.

Me too. Just last week I had one on at a local AD. I didn't turn and run or anything.

[GoldenBear]

As we picked up a new DJ earlier in the week the AD had my wife try on a Leopard Daytona (yuck) and I tried on a DeepSea, a gold GMT, a President...They must have pulled out and had us try on 15 different watches.

[stupidugly]

Originally Posted by GoldenBear

As we picked up a new DJ earlier in the week the AD had my wife try on a Leopard Daytona (yuck) and I tried on a DeepSea, a gold GMT, a President...They must have pulled out and had us try on 15 different watches.

If they thought they had the opportunity to unload that Leopard, I'm surprised they didn't let you try on 4 watches on one wrist and dance around the store.

[Ed Rooney]

Maybe they are still under the impression that the Deepsea is the "new Daytona", as the local AD told me last year.

Maroons.

[rsg]

As much as I hate it I've started to make sure I am wearing a watch of equal or greater value than the model I'm interested in when going to an AD to look. At least then they will pay attention to me.

[mda]

Originally Posted by DadsWatch72

..... the smug salesman ..... replied...."Rolex told us that we should keep the high end watches in the showcase and its not acceptable to allow customers to handle them." ......

That's odd. In terms of price, many ADs put even more expensive ones in the case. If it's not acceptable to allow customers to handle them, how would customers make a decision?

I think "the smug salesman" explains it all.

[DadsWatch72]

This is the same AD that refused to send my watch to NY after I told them NYC RCS told me to send it to them. I was giving them the benifit of the doubt since I found out from one of the owners that the guy that refused to send my watch in was having "mental and emotional issues" at the time (I called and complained). This was not the same person that helped me the other day. I will never go back to that AD, EVER.

[cobblecanyon]

If you wanted the watch, just ask for another salesman and buy the watch from him while the prior salesman watch. I am sure he will learn in the future to "not judge a book by it's cover".

[DadsWatch72]

I don't know what I want. I want to see what the new Sub is all about. I have hopes it will have a retro look like a Sub of old, maybe with a big crown. I also think it might look like the Deep Sea only sleeker (not as thick) and without a helium valve. Who knows but I think I want to wait for something to "WoW" me, ya know. Regardless of whether or not I was going to buy the watch, I should have been offered a chance to look at it. It just might have "wow'ed" me that day.

[pea]

ive seen 2 in the windows of the of local AD in scotland this week

[Smokeytreats]

I was at a big retailer AD in Dallas recently just talking to the salesperson about the new DJII and the Deepsea. I asked her in passing about the stainless daytonas and she went into this schpeil about I had to be on a preferred list and start purchasing watches and/or jewelry to get on the list. I told her that my wife's Raymod Weil Diamond watch was purchased at her store....she then looked at me funny and said "well thats at least a start". I looked at her, looked at my wife, smiled and left. I hate the attitude of some of the people at these AD's. I don't get the sense of entitlement they have sometimes, and this does not go for every AD, but in my experience many of them are smug, struggling salespeople who hate their jobs.

If anyone in the Dallas/Plano area have a good experience with an AD let me know who it is.

[dannyp]

Originally Posted by Smokeytreats

I was at a big retailer AD in Dallas recently just talking to the salesperson about the new DJII and the Deepsea. I asked her in passing about the stainless daytonas and she went into this schpeil about I had to be on a preferred list and start purchasing watches and/or jewelry to get on the list. I told her that my wife's Raymod Weil Diamond watch was purchased at her store....she then looked at me funny and said "well thats at least a start". I looked at her, looked at my wife, smiled and left. I hate the attitude of some of the people at these AD's. I don't get the sense of entitlement they have sometimes, and this does not go for every AD, but in my experience many of them are smug, struggling salespeople who hate their jobs.

If anyone in the Dallas/Plano area have a good experience with an AD let me know who it is.

I'd have gone and gotten her one of those cheesy wall calendars that has baby turtles or ducks on it or something and reminded her that it's not 2006 anymore, and the "preferred list" should include anyone who has cash in hand and hasn't filed for unemployment or bankruptcy.

[dardeca]

Originally Posted by Smokeytreats

I was at a big retailer AD in Dallas recently just talking to the salesperson about the new DJII and the Deepsea. I asked her in passing about the stainless daytonas and she went into this schpeil about I had to be on a preferred list and start purchasing watches and/or jewelry to get on the list. I told her that my wife's Raymod Weil Diamond watch was purchased at her store....she then looked at me funny and said "well thats at least a start". I looked at her, looked at my wife, smiled and left. I hate the attitude of some of the people at these AD's. I don't get the sense of entitlement they have sometimes, and this does not go for every AD, but in my experience many of them are smug, struggling salespeople who hate their jobs.

If anyone in the Dallas/Plano area have a good experience with an AD let me know who it is.

I assume your referring to Bachendorf's...and I've heard the same line from them before. Unfortunately, if you're in a major market such as Dallas, there is often going to be enough demand from local clientelle that they can reserve them for their special customers.

You need to check with AD's in the smaller markets, where their customer base is smaller...you've got a better chance that way.

As for Dallas AD's, I've always been treated well at De'Boulle.

[vh_bu98]

Originally Posted by Smokeytreats

I was at a big retailer AD in Dallas recently just talking to the salesperson about the new DJII and the Deepsea. I asked her in passing about the stainless daytonas and she went into this schpeil about I had to be on a preferred list and start purchasing watches and/or jewelry to get on the list. I told her that my wife's Raymod Weil Diamond watch was purchased at her store....she then looked at me funny and said "well thats at least a start". I looked at her, looked at my wife, smiled and left. I hate the attitude of some of the people at these AD's. I don't get the sense of entitlement they have sometimes, and this does not go for every AD, but in my experience many of them are smug, struggling salespeople who hate their jobs.

If anyone in the Dallas/Plano area have a good experience with an AD let me know who it is.

It sounds like you were at Ben Bridges. They are the only Dallas AD that I have spoken too that still requires you to be a "preferred" customer.

I have a good relationship with Eiseman's, Bachendorfs at the Galleria and Jared's in Lewisville. Jared doesn't discount, but they don't play games and will sell you whatever model if it's available. I bought a SS Daytona from Jared's last week. I did buy a Rolex DJ for my wife from Ben Bridges in Frisco, but I don't consider that a good experience. I was able to get 5% off from them, but they charged me $100 to ship it out of state without telling me the cost upfront.

The DSSD is nothing special to the point requiring a no hands approach. I have visited ADs where they practically begged me to try it on even after I told them that I wasn't interested.

[DadsWatch72]

Originally Posted by vh_bu98

It sounds like you were at Ben Bridges. They are the only Dallas AD that I have spoken too that still requires you to be a "preferred" customer.

I have a good relationship with Eiseman's, Bachendorfs at the Galleria and Jared's in Lewisville. Jared doesn't discount, but they don't play games and will sell you whatever model if it's available. I bought a SS Daytona from Jared's last week. I did buy a Rolex DJ for my wife from Ben Bridges in Frisco, but I don't consider that a good experience. I was able to get 5% off from them, but they charged me $100 to ship it out of state without telling me the cost upfront.

The DSSD is nothing special to the point requiring a no hands approach. I have visited ADs where they practically begged me to try it on even after I told them that I wasn't interested.

I was at my local Mall the next day after that incident. I had meant my Mother for lunch at Bar Louie http://www.restaurants-america.com/b...ation&locID=53. After lunch we were walking out to our cars when we passed by Jareds. We decided to go inside and take a look around. I wanted to look at the Omega's. Right when we stepped in the door we were greeted by a lovely young woman eagar to help. She even asked my mother if she needed any jewelery cleaned. My mother said she had a ring that no longer would come off her finger. They told her they could cut it off and repair/resize it on the spot which they did. I think that sales woman is the best I have ever meant thus far. Jared gets two from me. That AD in Elkhart should take lessons from Jareds.

[BarkMaster]

Originally Posted by vh_bu98

I have visited ADs where they practically begged me to try it on even after I told them that I wasn't interested.

That pretty much describes what happened to me.

[cobblecanyon]

I can understand 500 ppl will want to handle the watch but maybe 1 will buy so in respect to the paying customers, they want to limit the watch being handled too many times. I would definitely take my business elsewhere as there are plenty other AD salesmen who will give you better service.

[smallcandle]

When I bought my DSSD in March it was sitting in the display case. The AD never mentioned keeping any watch (save for maybe a Daytona) in the safe. And while I believe some AD's might think it makes the watch more exotic to have it hidden away, I also think that is the wrong way to go about selling a watch. But then again I'm not an AD...

[DadsWatch72]

I went to another AD about an hour away a couple months ago. He had an excellent selection in the showcase including a DSSD. He allowed me to see it. When he handed it to me, I asked to use his Rolex cloth and then picked it up with the cloth out of courtesy. Perhaps they should request that you wear gloves?

http://www.made-in-china.com/showroo...l-Jewelry.html

[Z-Sub]

Any AD make that kind of comment "not allowing customers to handle them" is obnoxious.
Whoever that person was was looking down on the potential customer as "you're not worthy".
There are many good AD's elsewhere.

[DadsWatch72]

Originally Posted by Z-Sub

Any AD make that kind of comment "not allowing customers to handle them" is obnoxious.
Whoever that person was was looking down on the potential customer as "you're not worthy".
There are many good AD's elsewhere.

But I was wearing Dockers and Rockports.....

[carlhaluss]

What an utter pile of nonsense!
I went to an AD downtown yesterday. I had been there months ago, with a buddy who wanted to look at a Milgauss and a DSSD, and they were more than happy to oblige. Yesterday, we must have had 5 different models out of the showcase, including the Deep Sea, GMT II, Milgauss, Explorer I and a couple of Air Kings. This is one of the better high end jewellers in Vancouver, known for expensive jewelry as well as watches. They could not have been nicer. I have never bought a thing there before.
Anyway, how can anybody see something when it's stored in a vault? Often when I visit a shop, I see things that I have never seen, and I get interested because they are out on display.
What a horrible experience. Watch shopping should be fun, fun, fun. If I happen across an AD who doesn't help to make it fun, then I won't go back. I would probably own a Panerai now if it was not for the one AD in Vancouver who handles Panerai. The same goes for a Glashutte Senator Sixty series. It is a watch I would especially love to own, but I won't go near the place because of the AD.
Sorry to hear of your experience. I hope for your sake that you have another AD nearby.
Cheers,
Carl

[MortgageGuy]

I would say 100% NOT true. Everytime I go into my local AD here in Madison, they pull the white gold Daytona and President out of the case for me. I dont even ask and they insist it is time for me to get away from the SS models...try something new. I would find a new AD

[gregdolley]

Originally Posted by MortgageGuy

I would say 100% NOT true. Everytime I go into my local AD here in Madison, they pull the white gold Daytona and President out of the case for me. I dont even ask and they insist it is time for me to get away from the SS models...try something new. I would find a new AD

x2.

[tkc324]

I have seen at least 1 DS in every AD that I had visited in the last 3 month.
I don't think ADs are hiding them.

[Numismatist]

I tried one on in St. Thomas, Beverly Hills, and locally here in Maine - no problems.

[RolexPete32]

Ha ha that sounds smug to me. My ad saw me walking in the mall and called me over to look and try on a rose gold daytona and the most I have bought in the past is a sub lv and an air-king from them.

[dienstuhr]

Originally Posted by DadsWatch72

I was in Elkhart visiting my watch in the bank

Wow... when I want to see my Rolex I look at my wrist...



d.