How many times do you vist the AD

[ROLEX4EvEr]

I hate going into the AD and just window shopping, I feel like Im just wasting there time. I been to this AD in my town 3 times already trying on my future Rolex (Sub/Sea,DD).

I know I hate tire kickers in my job, How do you guys deal with to many vists to the AD? I try to vist pre-owned Rolex Jewelers looking for deals. But I think they are getting sick of me also

[rolexfan21]

I think we all know how you feel... i dont think anyone here on this forum buys a rolex without actually trying it on first... I hate window shopping too and feel like a loser the second I walk out of there not buying a watch.. but that's reality, people need time to think about a big purchase and that's how it should be I think. Try going to the AD once for a raelly long time and make a list of questions before you go so u get to ask everything that was on your mind.

[Blue Bull]

I visit the AD,when I intend to buy.Then,I visit several ADs and one used dealer.You get a feel of the discount,you get to feel whats popular used and what holds it value the most.Dont really visit the AD,on other occasions.Just now and then wave as I walk by ... Very friendly wave back.They know I will be back,one day.The day I walk in they know,its to buy and they dont fool around,best discount immediately .... They also know I shop around.

[Launch Mini]

My AD is great.
She knows I'm not going to buy one every trip in. ( close, but not everytime)
She calls me when they get new stock, just so I can come down and window shop.

[JJ Irani]

I must visit my ADs like 15~20 times in a year - bought 2 new watches last year....so I guess it's justified!!

Rermember, those visits also include some customers I've taken along for prospective buys!!

[RogerF]

My AD knows I like to browse and look all the time and always let me have the run of the place for as long as I like. But I always make sure to go during off peak hours so that I dont bother them too much.

I think my ratio is 100 visits for every 1 purchase

[astcell]

Every time I am in the mall I stop in.

[montecristo]

I helps if you bought one from them to begin of, my AD invites me to their events. I went to a constantin "party" in november, left there in 15 minutes though.

If you buy from them, they don't mind you window shopping. But if you didn't bought anything from them, you are wasting their time.

Originally Posted by montecristo

If you buy from them, they don't mind you window shopping. But if you didn't bought anything from them, you are wasting their time.

So to be appreciated I must already be a customer? How do you get to be a customer if you don't go in there at least once without having bought something from them?

I'm being pedantic to make the point....IMO if you own a business and expect that everyone who enters to buy something, you will surely be disappointed and I'm guessing you won't make your business plan (although if you really think that you might not have a business plan ).

I don't ever feel that I am wasting the time of the shop owner. Even if I am not there to buy on that day, or don't even have the watch brand they sell in mind, does not mean I won't buy there in the future. For example my GO was exactly that case. I went to the dealer to see their "other" brands, but fell in love with the GO. I didn't buy that trip, but was back within 6 weeks and had the watch on my wrist.

If the retailer had the attitude you speak of, they would surely have lost that sale, and likely a few others down the road since I intend to go back there. The shop in question has bent over backwards to make me and others feel welcome, even when they knew we weren't going to buy. IMO that's called "customer service" and building a relationship that will pay off for both parties in the future.

I guess I would ask, were you "wasting the dealer's time" when you test drove all those cars?

http://www.rolexforums.com/showthread.php?t=11713

Of course not - it's part of making an informed decision, that's all. IMO I don't think perusing shops to keep abreast of what is out there in the watch market is wasting the dealer's time.

[montecristo]

Originally Posted by Avalon

So to be appreciated I must already be a customer? How do you get to be a customer if you don't go in there at least once without having bought something from them?

I'm being pedantic to make the point....IMO if you own a business and expect that everyone who enters to buy something, you will surely be disappointed and I'm guessing you won't make your business plan (although if you really think that you might not have a business plan ).

I don't ever feel that I am wasting the time of the shop owner. Even if I am not there to buy on that day, or don't even have the watch brand they sell in mind, does not mean I won't buy there in the future. For example my GO was exactly that case. I went to the dealer to see their "other" brands, but fell in love with the GO. I didn't buy that trip, but was back within 6 weeks and had the watch on my wrist.

If the retailer had the attitude you speak of, they would surely have lost that sale, and likely a few others down the road since I intend to go back there. The shop in question has bent over backwards to make me and others feel welcome, even when they knew we weren't going to buy. IMO that's called "customer service" and building a relationship that will pay off for both parties in the future.

I guess I would ask, were you "wasting the dealer's time" when you test drove all those cars?

http://www.rolexforums.com/showthread.php?t=11713

Of course not - it's part of making an informed decision, that's all. IMO I don't think perusing shops to keep abreast of what is out there in the watch market is wasting the dealer's time.

It didn't came out right, I consider the test drive both a waste of my time and theirs if there are no sale at the end.

Its kinda like if I am going to a store without the intention of buying one that day, I personally won't bother the sales person until I really want to see something or have a question about something. If I see that they are busy, I 'd just browse and take mental notes on things I like. When I ask for help, I am pretty much locked down to what I want and its up to the salesperson to close the sale unless there are something seriously wrong/different that who I thought it would be.

Originally Posted by montecristo

It didn't came out right, I consider the test drive both a waste of my time and theirs if there are no sale at the end.

Its kinda like if I am going to a store without the intention of buying one that day, I personally won't bother the sales person until I really want to see something or have a question about something. If I see that they are busy, I 'd just browse and take mental notes on things I like. When I ask for help, I am pretty much locked down to what I want and its up to the salesperson to close the sale unless there are something seriously wrong/different that who I thought it would be.

I sort of see your point. But I do think, with the car analogy at least, it wasn't a waste of your time to eliminate a car from the list of those you were thinking of buying. How would you know if the car suits you or not, unless you drive it?

Same for watches. If it's anything of any value, I won't buy it without seeing it on my wrist, because there have been too many cases where I loved the look of a watch in pictures, but didn't like it on my wrist. Not to belabour the point, but if I go in and find out a watch wasn't for me, then I've not wasted anyone's time really. The AD had an opportunity for a sale, which is all he can expect from anyone walking in the door really. IMO it's just part of the process people go through and AD's, just like car dealers, should understand it's part of doing business and most do.

If some AD was not recpetive to my questions or requests, regardless of his/her perception of my intent, then I am not likely to do any business there, that's for sure. I don't go in with the intention of wasting someone's time, but I will certainly ask to look at a watch that I have no real intention (or possibly the means) to buy. I always make sure to thank the person for his time, and in a couple of stores I have been to they were glad to have someone to talk to to break the monotony of the day. I know one salesman said he would rather have me come in and browse than deal with someone off the street who bought a watch they knew nothing about. That same salesman sold a watch to a guy who came in looking "for something black" and ended up buying a Blancpain. He knew nothing about watches and didn't want to know anything......it just looked nice and was expensive, so he thought it must be good! Of course this salesman actually knew something about watches (and no he was not at the Rolex counter... ).

I guess we all do these things as we like to, but I certainly have no remorse for going into a shop (of any type) and not buying anything.

[oldbreadstinks]

Originally Posted by Avalon

So to be appreciated I must already be a customer? How do you get to be a customer if you don't go in there at least once without having bought something from them?

I'm being pedantic to make the point....IMO if you own a business and expect that everyone who enters to buy something, you will surely be disappointed and I'm guessing you won't make your business plan (although if you really think that you might not have a business plan ).

I don't ever feel that I am wasting the time of the shop owner. Even if I am not there to buy on that day, or don't even have the watch brand they sell in mind, does not mean I won't buy there in the future. For example my GO was exactly that case. I went to the dealer to see their "other" brands, but fell in love with the GO. I didn't buy that trip, but was back within 6 weeks and had the watch on my wrist.

If the retailer had the attitude you speak of, they would surely have lost that sale, and likely a few others down the road since I intend to go back there. The shop in question has bent over backwards to make me and others feel welcome, even when they knew we weren't going to buy. IMO that's called "customer service" and building a relationship that will pay off for both parties in the future.

I guess I would ask, were you "wasting the dealer's time" when you test drove all those cars?

http://www.rolexforums.com/showthread.php?t=11713

Of course not - it's part of making an informed decision, that's all. IMO I don't think perusing shops to keep abreast of what is out there in the watch market is wasting the dealer's time.

sales person here, just my opinion but i actually hate it when people come in to check out stuff regularly, and to be honest the level of service they would receive depends on that too.
when the item itself is rather expensive i can understand if the buyer wants to check around first . But really, if you're going to come in 7-8 times a year , waste 1-2 hours of my time and tell me you'll consider after trying out everything you can try, then i would rather not build up any relationships. it makes it worse when i see the same guy for 3 years and every time its like 2 hours.

Originally Posted by oldbreadstinks

sales person here, just my opinion but i actually hate it when people come in to check out stuff regularly, and to be honest the level of service they would receive depends on that too.
when the item itself is rather expensive i can understand if the buyer wants to check around first . But really, if you're going to come in 7-8 times a year , waste 1-2 hours of my time and tell me you'll consider after trying out everything you can try, then i would rather not build up any relationships. it makes it worse when i see the same guy for 3 years and every time its like 2 hours.

Well, not that I do any of the things you speak of, but I guess that's your choice as a sales person to accept it or not. I guess your situation depends on what you sell (I have no idea what you sell)?

I'm sure there are people who are there to just waste your time, but to treat someone like they are, at the risk of losing the sale if they do plan to make one is not logical in my view.

For me the watch shops are 2 hours away by car, so I only go there maybe 3 times a year. Of the 3 trips last year I bought once (it was about the same the year before). But again if I go into a place and try on all the watches, and decide that I don't want anything, I don't feel sorry for the sales person. I certainly thank them for their time, but after all it is their job. Being in sales in not just about making sales, and service is something that can be lacking these days. I value the time people spend with me, and if there is a watch I like and a deal can be struck, I'll buy it. But again, expecting something different when working in retail sales is a bit unrealistic.

In the decision to purchase is not the sales persons, but mine as the purchaser. There's not much a sales person is going to do to convince me to buy a watch that I don't really want.

If someone sets up a store selling luxury goods or big ticket items, they cannot possibly fathom that every body through the door is a sale. That's not possible.

I think it's the responsibility of the sales staff to treat each customer as potential CUSTOMERS. Clients come from all walks of life and economic means, so to some, it's easy to walk into an AD and buy a Rolex on the spot. Others may save for months or years, make multiple trips to the AD to drool and remind themselves as to why they're saving.

Back when I was in university, I sold women's shoes on Bloor Street in Toronto. It was frustrating as hell when a woman would walk in, 30 minutes before closing, try on 50 pairs of shoes (literally in a few cases), cause me and my manager to work an hour+ overtime after the doors have been locked, and then walk out without purchasing something. HOWEVER, I always gave them the utmost respect and treated them nicely. Nine times out of ten, they came in the next day or week (most would ask for me and if I wasn't there, they'd come back when I was) and make the purchase.

Service in retail is horrible these days because in my view, most sales people don't know their products, don't have the patience to build relationships and figure they can piss on someone cuz there'll be another in line in five minutes.

Sad.

[miner]

Originally Posted by ROLEX4EvEr

I hate going into the AD and just window shopping, I feel like Im just wasting there time. I been to this AD in my town 3 times already trying on my future Rolex (Sub/Sea,DD).

I know I hate tire kickers in my job, How do you guys deal with to many vists to the AD? I try to vist pre-owned Rolex Jewelers looking for deals. But I think they are getting sick of me also

There's only one "tire shop" in town and they do their best but it ain't great....
3 months for an sd at list (Aus$7500). They have a new TT GMTII with lots of fingerprints for Aus12500 and no deal. Not much competition I guess so they charge what they like?

[Rockrolex]

There are two ADs that I tend to visit. One in the DC area that has branches in MD and NoVA and the other in Boca Raton. Whenever I'm in any of the malls where they're located, I try to stop in and browse just to see what's new. I've never bought from them, but I always make sure I'm wearing something good on the wrist when I stop in so they'll know I'm a potential buyer.

[montecristo]

Originally Posted by miner

There's only one "tire shop" in town and they do their best but it ain't great....
3 months for an sd at list (Aus$7500). They have a new TT GMTII with lots of fingerprints for Aus12500 and no deal. Not much competition I guess so they charge what they like?

Just curious, how much does it take to open up your own shop?
I am pretty certain I'd rather buy from someone who knows about their rolex than some schumck that doesn't.

[oldbreadstinks]

i sell glasses, and from experience people don't try everything from a theo to a cartier. the style's too different

[YachtSubMaster]

I go to my AD a couple times a month, just to see what new things come in. My aching for a new timepiece sometimes flares up like a pack of hemriods :P

[montecristo]

Why did YSM got banned?

[JJ Irani]

Originally Posted by montecristo

Why did YSM got banned?

He's still very much on, pal. I think you're confusing him with Yachtmariner who wants to sell like a million Rollies to us!!

[oldbreadstinks]

Originally Posted by JJ Irani

He's still very much on, pal. I think you're confusing him with Yachtmariner who wants to sell like a million Rollies to us!!

he got banned for selling his watches?

[JJ Irani]

Originally Posted by oldbreadstinks

he got banned for selling his watches?

It's a bit of a long story, pal!!

[montecristo]

Originally Posted by JJ Irani

He's still very much on, pal. I think you're confusing him with Yachtmariner who wants to sell like a million Rollies to us!!

Today, 02:08 PM
YachtSubMaster
Banned

huh?

Originally Posted by montecristo

Today, 02:08 PM
YachtSubMaster
Banned

huh?

Yep, appears he was banned. No idea why though.

[Watchmaster]

Why was YachtSubMaster banned?

Originally Posted by Avalon

Yep, appears he was banned. No idea why though.

[Launch Mini]

I briefly saw the for sale of a bunch of B's earlier.
That appears to be gone also.
Did a couple people get banned?