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srgriff · 29 March 2010, 04:37 AM

On Tuesday 3/23 I received the call that my "new" SS Daytona watch has come in. It was exactly 12 days from the Daytona Mishap. When I arrived to the store on Saturday the AD had the watch waiting for me. When I picked my watch up the AD said the Rolex Account Manager took the Daytona mishap personal and made it his top priority to have a new one for me. The emotions set in again when I put the watch on and realized this time around would be for good. My local AD is very professional and my loyalty to buy a Rolex will always be from them. Enjoy the photos!

Daytona Mishap - Original Post
I rushed to the AD to pickup my SS Daytona (Black) after receiving the call this Monday. The AD had it waiting for me when I walked in. I put the watch on and they made some adjustments to the bracelet and I admired it while they finished up the paperwork. After about 5 minutes of staring at I wanted to work some of the features. I started to wind the watch up and nothing was happening the second hand was still. So I started to gently move it back in forth in my hand and the second hand still wouldn’t move. So asked the owner to take a look at it and he was also perplexed and asked the assistant to take a look at it. He went into the back room and came back out and it was working. “Wow, what did you do?” He said, “I wound the watch for an extended time.” So I drive home with watch on wrist and the biggest grin on my face. When I get home I got my other watches out (Sub and Yacht) and put it next to the shiny Daytona and I notice the Daytona had stopped 5 minutes earlier. Hmm…maybe I should try winding it up again or move it back in forth. Well, I did both and nothing. That sunken feeling in my stomach began and the confusion started setting in. Am I doing something wrong? I purchased my first Rolex seven years ago and never had an issue. So I called the AD and told him the persistent issue with the watch stopping, he said come back up to the store. Thirty minutes later I arrive to the store. The store was about to close and all of the employees were there to greet me when I walked in. There was one gentleman with a Rolex binder at the Rolex counter and the AD owner had told me that it just happened to be that the Rolex Account Manager had stopped in right after I had called. The AD had already given the AM the details on my story and he was very apologetic. I handed him the watch and after about 10 seconds he had agreed that there was an issue with the watch. I was given couple options he could have the watch sent out to a technician to fix it and return it back to me in a week or I could wait for a new SS Daytona to come in. I chose to wait for a new one to come in. The AD and AM both said they can’t give me any timelines of when a new one would be in but the AM would escalate and do his best to expedite the situation. I just think if I had the watch fixed and returned I would always be concerned if the watch would stop. Both the AD and AM were very professional and I am sure they will do everything to rectify the situation. Driving home I felt a bit confused what had just happened in only about a 2 hour time span. So now I wait……………………………….

moviefreak · 29 March 2010, 04:44 AM

Nice... one happy ending..

mb hawaii · 29 March 2010, 04:49 AM

Very nice. Thanks for sharing. Oh yeah, CONGRATS!

HL65 · 29 March 2010, 04:45 AM

Good for you!!

Brit78 · 29 March 2010, 04:47 AM

Excellent. This is how it should have ended.

Just out of curiosity, is it still a V prefix or does it have a scrambled serial?

srgriff · 29 March 2010, 04:49 AM

Quote:

Originally Posted by Brit78

Excellent. This is how it should have ended.

Just out of curiosity, is it still a V prefix or does it have a scrambled serial?

It is a V prefix serial.

spuds · 29 March 2010, 04:49 AM

Excellent!! Great to see an AD coming through after all! Congratulations!!

nauticajoe · 29 March 2010, 04:53 AM

Good for you. I'm glad everything worked out well.

Brit78 · 29 March 2010, 04:53 AM

Cool. Nice pick up

Thanks for the info.

srgriff · 29 March 2010, 06:40 AM

Thanks all!

Yazo · 29 March 2010, 06:45 AM

Glad it all worked out... congrats!

HACKNSACK44 · 29 March 2010, 06:50 AM

Congrats!!

Dan Pierce · 29 March 2010, 07:14 AM

Woo hoo!!! Congrats.

dP

smallcandle · 29 March 2010, 07:13 AM

Congrats for sticking it out and getting a properly working Daytona on your wrist!

TurboSpeed · 29 March 2010, 07:27 AM

what will happen to the "old" daytona?

i wonder if they will fix it and then sell it as new?

dmc · 4 April 2010, 02:36 PM

Quote:

Originally Posted by TurboSpeed

what will happen to the "old" daytona?

i wonder if they will fix it and then sell it as new?

They will crush it after they find out who assembled it...

I'm sure they will repair it check it over very carefully, and it will probably be sold LNIB.

Congrats, Very Nice.....

kayzchew · 5 April 2010, 10:58 AM

sorry but I actually had a typing error. I basically need around 12 full winds to get the second hands moving and I tried again today I need around 15 full winds. Wonder is that normal ?

MAINEZX10 · 29 March 2010, 07:36 AM

GREAT watch & A.D.

Cabaiguan · 29 March 2010, 09:17 AM

Nice Daytona!

BMAN8 · 29 March 2010, 09:58 AM

Congrats! Glad everything worked our for you.

SamD · 29 March 2010, 10:37 AM

what a great relief, congrat

Volant997 · 29 March 2010, 10:44 AM

Well done - more drama than needed but I'm glad it worked out for you!

superb · 29 March 2010, 11:15 AM

I am glad things worked out for you. Congrats on your new watch. did you ask what happens to the old watch?

imono · 29 March 2010, 11:20 AM

Nice happy ending

As to whatever happens to the old watch I doubt we will get the true answer from the AD.

srgriff · 29 March 2010, 11:23 AM

Quote:

Originally Posted by superb

I am glad things worked out for you. Congrats on your new watch. did you ask what happens to the old watch?

Not sure what happens, the AD shipped it back to Rolex and it is out of his hands now.

hflee55 · 29 March 2010, 12:03 PM

Congrats!

inLine4 · 29 March 2010, 12:06 PM

ral · 29 March 2010, 12:49 PM

A case of Rolex showing why it is Rolex.

Atl · 4 April 2010, 02:03 PM

Quote:

Originally Posted by ral

A case of Rolex showing why it is Rolex.

Exactly, for Allen Brill, C.E.O. of Rolex USA to personally help me, it blew me away! That is why I am a Rolex customer for life. I am soooo happy you story had a happy ending, as mine did. Go Rolex!!!

Watch Professor · 29 March 2010, 02:31 PM

Great watch. You made the right decision by waiting.

29 March 2010, 04:37 AM	#1
srgriff "TRF" Member Join Date: Oct 2007 Location: - Posts: 132	Daytona Mishap cont... = Happy Rolex Owner On Tuesday 3/23 I received the call that my "new" SS Daytona watch has come in. It was exactly 12 days from the Daytona Mishap. When I arrived to the store on Saturday the AD had the watch waiting for me. When I picked my watch up the AD said the Rolex Account Manager took the Daytona mishap personal and made it his top priority to have a new one for me. The emotions set in again when I put the watch on and realized this time around would be for good. My local AD is very professional and my loyalty to buy a Rolex will always be from them. Enjoy the photos! Daytona Mishap - Original Post I rushed to the AD to pickup my SS Daytona (Black) after receiving the call this Monday. The AD had it waiting for me when I walked in. I put the watch on and they made some adjustments to the bracelet and I admired it while they finished up the paperwork. After about 5 minutes of staring at I wanted to work some of the features. I started to wind the watch up and nothing was happening the second hand was still. So I started to gently move it back in forth in my hand and the second hand still wouldn’t move. So asked the owner to take a look at it and he was also perplexed and asked the assistant to take a look at it. He went into the back room and came back out and it was working. “Wow, what did you do?” He said, “I wound the watch for an extended time.” So I drive home with watch on wrist and the biggest grin on my face. When I get home I got my other watches out (Sub and Yacht) and put it next to the shiny Daytona and I notice the Daytona had stopped 5 minutes earlier. Hmm…maybe I should try winding it up again or move it back in forth. Well, I did both and nothing. That sunken feeling in my stomach began and the confusion started setting in. Am I doing something wrong? I purchased my first Rolex seven years ago and never had an issue. So I called the AD and told him the persistent issue with the watch stopping, he said come back up to the store. Thirty minutes later I arrive to the store. The store was about to close and all of the employees were there to greet me when I walked in. There was one gentleman with a Rolex binder at the Rolex counter and the AD owner had told me that it just happened to be that the Rolex Account Manager had stopped in right after I had called. The AD had already given the AM the details on my story and he was very apologetic. I handed him the watch and after about 10 seconds he had agreed that there was an issue with the watch. I was given couple options he could have the watch sent out to a technician to fix it and return it back to me in a week or I could wait for a new SS Daytona to come in. I chose to wait for a new one to come in. The AD and AM both said they can’t give me any timelines of when a new one would be in but the AM would escalate and do his best to expedite the situation. I just think if I had the watch fixed and returned I would always be concerned if the watch would stop. Both the AD and AM were very professional and I am sure they will do everything to rectify the situation. Driving home I felt a bit confused what had just happened in only about a 2 hour time span. So now I wait………………………………. Attached Images

29 March 2010, 04:44 AM	#2
moviefreak "TRF" Member Join Date: Nov 2008 Location: in my house... Posts: 5,524	Nice... one happy ending.. __________________ Cheers, Eduardo Be a WIS not a WUSS... and remove all the stickers..

29 March 2010, 04:45 AM	#4
HL65 TRF Moderator & 2024 SubLV41 Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 64,009	Good for you!! __________________ *SPEM SUCCESSUS ALIT*

29 March 2010, 04:47 AM	#5
Brit78 "TRF" Member Join Date: Dec 2008 Real Name: Tim Location: USA Posts: 1,704	Excellent. This is how it should have ended. Just out of curiosity, is it still a V prefix or does it have a scrambled serial? __________________ 118239, 16710, 16610lv

29 March 2010, 04:49 AM	#7
spuds "TRF" Member Join Date: Nov 2009 Real Name: Dan Location: Essex, UK Watch: West Ham! COYI!! Posts: 7,941	Excellent!! Great to see an AD coming through after all! Congratulations!! __________________ Onwards & Upwards Rodders...... Onwards & Upwards. Life is not about how fast you can run or how high you can climb........... It's about how well you can bounce!! TRF HALL OF FAME JANUARY 2010

29 March 2010, 04:49 AM	#3
mb hawaii "TRF" Member Join Date: Jul 2009 Location: Sunny Hawaii Watch: 116528 /126715CHNR Posts: 451	Very nice. Thanks for sharing. Oh yeah, CONGRATS!

29 March 2010, 04:53 AM	#8
nauticajoe "TRF" Member Join Date: Feb 2010 Real Name: Joe Location: PA Posts: 14,774	Good for you. I'm glad everything worked out well.

29 March 2010, 04:53 AM	#9
Brit78 "TRF" Member Join Date: Dec 2008 Real Name: Tim Location: USA Posts: 1,704	Cool. Nice pick up Thanks for the info. __________________ 118239, 16710, 16610lv

29 March 2010, 06:40 AM	#10
srgriff "TRF" Member Join Date: Oct 2007 Location: - Posts: 132	Thanks all!

29 March 2010, 06:45 AM	#11
Yazo "TRF" Member Join Date: Dec 2009 Location: Dallas TX Watch: Rolex Posts: 2,812	Glad it all worked out... congrats!

29 March 2010, 06:50 AM	#12
HACKNSACK44 "TRF" Member Join Date: Jan 2009 Real Name: Chuck Location: Orlando Watch: 114060 Posts: 8,450	Congrats!!

29 March 2010, 07:14 AM	#13
Dan Pierce 2024 Pledge Member Join Date: Dec 2006 Real Name: D'OH! Location: Kentucky Watch: Rolex-1 Tudor-3 Posts: 36,217	Woo hoo!!! Congrats. dP __________________ TRF Member# 1668 Bass Player in TRF "AFTER DARK" Bar & NightClub Band Commander-in-Chief of The Nylon Nation The Crown & Shield Club Honorary Member of P-Club

29 March 2010, 07:13 AM	#14
smallcandle "TRF" Member Join Date: Mar 2009 Real Name: Brian Location: Kansas Watch: 16610, Omega PO Posts: 1,898	Congrats for sticking it out and getting a properly working Daytona on your wrist! __________________ Things got out of control and I had to stab a clown...

29 March 2010, 07:27 AM	#15
TurboSpeed "TRF" Member Join Date: Jul 2008 Location: Houston Posts: 6	what will happen to the "old" daytona? i wonder if they will fix it and then sell it as new?

5 April 2010, 10:58 AM	#17
kayzchew "TRF" Member Join Date: Mar 2010 Location: sydney Posts: 2	sorry but I actually had a typing error. I basically need around 12 full winds to get the second hands moving and I tried again today I need around 15 full winds. Wonder is that normal ?

29 March 2010, 07:36 AM	#18
MAINEZX10 "TRF" Member Join Date: Mar 2008 Location: MASSACHUSETTS Posts: 896	GREAT watch & A.D.

29 March 2010, 09:17 AM	#19
Cabaiguan "TRF" Member Join Date: Mar 2010 Real Name: Raf Location: NJ Watch: GMTII Posts: 2,155	Nice Daytona!

29 March 2010, 09:58 AM	#20
BMAN8 "TRF" Member Join Date: Mar 2008 Location: CAN Posts: 629	Congrats! Glad everything worked our for you.

29 March 2010, 10:37 AM	#21
SamD "TRF" Member Join Date: Dec 2009 Location: Asia Pacific Posts: 34	what a great relief, congrat

29 March 2010, 10:44 AM	#22
Volant997 Member Join Date: Jan 2010 Location: Northern VA Watch: 116520, 14060M Posts: 129	Well done - more drama than needed but I'm glad it worked out for you!

29 March 2010, 11:15 AM	#23
superb "TRF" Member Join Date: Feb 2010 Location: anywhere but here Posts: 690	I am glad things worked out for you. Congrats on your new watch. did you ask what happens to the old watch?

29 March 2010, 11:20 AM	#24
imono "TRF" Member Join Date: Jan 2010 Location: USA Posts: 3,241	Nice happy ending As to whatever happens to the old watch I doubt we will get the true answer from the AD.

29 March 2010, 12:03 PM	#26
hflee55 "TRF" Member Join Date: Oct 2008 Real Name: Andy Location: Kuala Lumpur, MY Watch: Me Watching You!! Posts: 3,260	Congrats!

29 March 2010, 12:06 PM	#27
inLine4 "TRF" Member Join Date: Oct 2009 Real Name: KC Location: GMT-5 Watch: GSAR Posts: 2,104	__________________ "Be Real, Buy Real."

29 March 2010, 12:49 PM	#28
ral Member Join Date: May 2008 Location: Philippines Posts: 650	A case of Rolex showing why it is Rolex.

29 March 2010, 02:31 PM	#30
Watch Professor "TRF" Member Join Date: Oct 2009 Real Name: Myron Location: New York Watch: GMT IIC; Sub Date Posts: 3,166	Great watch. You made the right decision by waiting.

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