What My AD Said.

[mjm800]

Today I was at my AD asking about servicing the guy said the only RSC in the US is in Pennsylvania. I said I don't know about that what about Dallas. He said I think it closed. I said and NYC? He said that's not an authorized RSC.



I thanked him and left.

[Jason71]

Not too bright, huh

[Dr. Robert]

Is Pennsylvania a corporate RSC? Like Dallas & NYC????
I know there are a couple of indie, licensed-by-Rolex RSCs, 1 in Chicago, 1 in San Francisco......not sure if there are any more?????
L.A.had the indie Walter Gooden, then a corp. RSC...but now that's gone.

[rfknauss]

Originally Posted by Dr. Robert

Is Pennsylvania a corporate RSC? Like Dallas & NYC????
I know there are a couple of indie, licensed-by-Rolex RSCs, 1 in Chicago, 1 in San Francisco......not sure if there are any more?????
L.A.had the indie Walter Gooden, then a corp. RSC...but now that's gone.

Doc, here is some info on the Rolex Service Center in PA.

http://www.jckonline.com/article/290...nnsylvania.php

[godowning]

Classic case of total ignorance

[Evan614]

You should of then asked who would replace the battery, in the watch, when it goes dead. I wonder what your AD's response would be. LOL

[Wolfgang427]

Originally Posted by godowning

Classic case of total ignorance

Agree

[train-time]

Rolex has it's certified training center in Lititz, PA. It's a 2 year program for watchmakers. Also overflow from the NYC RSC is sent there for service. A local AD that I use has permission from Rolex to send watches directly to Lititz for service. They come back in 3 weeks and with the same level of service as an RSC and the same 2 year service warranty. Same price too!

Haven't heard anything about RSC in NYC or Dallas closing. Sounds like typical AD BS

There's a link to Rolex's Lititz Watch Technicum:

http://www.lititzwatchtechnicum.org/

[Tijssan]

Originally Posted by train-time

Rolex has it's certified training center in Lititz, PA. It's a 2 year program for watchmakers. Also overflow from the NYC RSC is sent there for service. A local AD that I use has permission from Rolex to send watches directly to Lititz for service. They come back in 3 weeks and with the same level of service as an RSC and the same 2 year service warranty. Same price too!

Haven't heard anything about RSC in NYC or Dallas closing. Sounds like typical AD BS

There's a link to Rolex's Lititz Watch Technicum:

http://www.lititzwatchtechnicum.org/

Rolex is moving part of its NYC operations out of manhattan. I believe it's mainly their operations, shipping and handling though. As far as I know service center stays in manhattan.

[GradyPhilpott]

Originally Posted by train-time

http://www.lititzwatchtechnicum.org/

Thanks for posting the link.

[Speed]

As Padi would say, most ADs talk out of where the sun don't shine!

[SLS]

It amazes me how well informed some AD's are!
Scott

[sakuraba]

Not very confidence inspiring.

[mjm800]

It just kills me I really don't want to call the RSC and deal with the whole thing I would rather pay a little extra and have the AD do it (yes, I really am that lazy), but nooooooooooooooo I can't trust them they might accentually send it to Wal-Mart for servicing.

I'll have to do it myself.

[Speed]

Right...you must have to make the extra effort Michael - from Honolulu.

[mjm800]

Originally Posted by Speed

Right...you must have to make the extra effort Michael - from Honolulu.

I have a slight phone phobia I really do not like to talk on the phone I make my wife order pizza I won't do it.

I'll just have to man up and call.

[sakuraba]

Originally Posted by mjm800

I have a slight phone phobia I really do not like to talk on the phone I make my wife order pizza I won't do it.

I'll just have to man up and call.

Call Giovanni at SFO RSC.

If it helps, he's geographically nearest you.

[mjm800]

Originally Posted by sakuraba

Call Giovanni at SFO RSC.

If it helps, he's geographically nearest you.

OK do I ask for Giovanni? Isn't the the owner? Won't he be too bust to come to the phone?

So what happens do they give he a Service Authorization Number? Will they send me a service kit? For example I needed my PC serviced Compaq sent me everything I needed to send it back including a box.

Can I tell them what I want them to do and what I don't want them to do?

I just bought an S series 14060 with no papers. Since I have no idea if it has ever been serviced I wanted to at least have the oils replenished, but I do not want polishing. The original bracelet is pretty stretched but I don't use it. I'll put it back on before sending but I do not want it replaced.

Will I get an official Rolex certificate from them after service? Since I have no original papers on the watch I wanted to use the service papers to help establish authenticity if I ever decide to sell it.

[sakuraba]

Originally Posted by mjm800

OK do I ask for Giovanni? Isn't the the owner? Won't he be too bust to come to the phone?

So what happens do they give he a Service Authorization Number? Will they send me a service kit? For example I needed my PC serviced Compaq sent me everything I needed to send it back including a box.

Can I tell them what I want them to do and what I don't want them to do?

I just bought an S series 14060 with no papers. Since I have no idea if it has ever been serviced I wanted to at least have the oils replenished, but I do not want polishing. The original bracelet is pretty stretched but I don't use it. I'll put it back on before sending but I do not want it replaced.

Will I get an official Rolex certificate from them after service? Since I have no original papers on the watch I wanted to use the service papers to help establish authenticity if I ever decide to sell it.

Giovanni has never been too busy to talk to a customer. I always ask for him over the phone.

I've never had to mail him anything, but in your case, he will send you a kit with instructions on where to mail it to, and what service to use.

After inspecting your watch, he will contact you regarding what NEEDS to be done, and what else he SUGGEST you do. This is where you decline the case polishing etc.

You then wait 3-5 weeks (the current turnaround time), and you get your baby back like new. And yes, it will come with the 2 year service warranty and the suede pouch.

Hope this helps, Mike.

[TimeToGo]

I said this story before. I took a Submariner for service to the Fredericksburg AD in Virginia about 6 years ago. Cost $500. The case and bracelet were not finished. I asked them why, they said it was extra. They used a local watchmaker, they did not even sent it to the RSC.
That was the end of my business there!

[ayres]

Originally Posted by mjm800

Today I was at my AD asking about servicing the guy said the only RSC in the US is in Pennsylvania. I said I don't know about that what about Dallas. He said I think it closed. I said and NYC? He said that's not an authorized RSC.



I thanked him and left.

who is your ad in honolulu?

[mjm800]

Originally Posted by ayres

who is your ad in honolulu?

To be fair they guy I normally deal with was not there today he is very knowledgeable and always give snon BS information. I go to Ben Bridge TimeWorks.

[PeteNYC13]

Originally Posted by mjm800

To be fair they guy I normally deal with was not there today he is very knowledgeable and always give snon BS information. I go to Ben Bridge TimeWorks.

__________________________________________________ ___________
Did you talk to the watch salesperson or the security guard?
I find the story almost unbelievable.

I mean, I defend the AD's all the time that don't have a full staff of WIS that know the history of Rolex and the other ten brands they carry... but, I can't even imagine that they wouldn't know where the RSC's are?!?!?!?!

If this is true, it is indefensible!

-Pete

[mjm800]

Originally Posted by PeteNYC13

I find the story almost unbelievable.

I don't blame you Pete some of these stories are far reaching and it would be better for all of us if they were not true.

I left out the best part because I thought no no one will believe me I thought I have to leave this out I'll get call a liar no one will believe it.

I am standing there asking about RSC with my hands on the counter wearing my Sub and he's asks What brand of watch do you have?

I mean really, can he not see the Rolex on my wrist and why would I be asking about RSC if I didn't have a Rolex did he think I thought I could send a Timex there?

A few weeks ago I would have believed him before I joined TRF I had no idea about RSC's I figured if your Rolex needed service you had to send it to Switzerland.

[PeteNYC13]

Originally Posted by mjm800

I don't blame you Pete some of these stories are far reaching and it would be better for all of us if they were not true.

I left out the best part because I thought no no one will believe me I thought I have to leave this out I'll get call a liar no one will believe it.

I am standing there asking about RSC with my hands on the counter wearing my Sub and he's asks What brand of watch do you have?

I mean really, can he not see the Rolex on my wrist and why would I be asking about RSC if I didn't have a Rolex did he think I thought I could send a Timex there?

A few weeks ago I would have believed him before I joined TRF I had no idea about RSC's I figured if your Rolex needed service you had to send it to Switzerland.

__________________________________________________ _____________

I am not doubting your story, just doubting if this person has ever sold or repaired a watch before that day?

It would be interesting from a businessman's point of view to know what is going on allowing someone with zero knowledge to be the face of their company?!?!?!

-Pete

[mailman]

Originally Posted by PeteNYC13

__________________________________________________ ___________
Did you talk to the watch salesperson or the security guard?
I find the story almost unbelievable.

I mean, I defend the AD's all the time that don't have a full staff of WIS that know the history of Rolex and the other ten brands they carry... but, I can't even imagine that they wouldn't know where the RSC's are?!?!?!?!

If this is true, it is indefensible!

-Pete

One long time employee of a local AD didn't even know there was an RSC in Beverly Hills when it was open. The AD has been family owned for 50+ years too.

Those that have well informed and trained employees are lucky

[ayres]

Originally Posted by mjm800

To be fair they guy I normally deal with was not there today he is very knowledgeable and always give snon BS information. I go to Ben Bridge TimeWorks.

right... i think i know of the guy you're implying... one chap there is really on top of his rolex info - he might actually be one of the managers. he wears a daytona. i've heard him speak japanese with customers, though he doesn't necessarily look japanese. he's the only one in there with whom i've talked shop.

others though i'm less certain about.

there is a young guy (forgot his name) at the rolex boutique in waikiki who really knows his stuff. and their repair person is the one who i trust the most on the island.

as for timeworks, and ben bridges in general... if you don't buy your watch from them, their service sucks!

[Lion]

It can take up to 6-8 weeks for service here in America from an RSC. I sent my Pepsi in for service and it took 6 weeks. But I've heard in other countries it can take up to 4 months to come back from servicing. So I'm glad to hear that we have students learning how to work on a Rolex watches here in America so maybe the turn around time will decrease as students enter the work force.....

[Luv rolex]

Originally Posted by Lion

It can take up to 6-8 weeks for service here in America from an RSC. I sent my Pepsi in for service and it took 6 weeks. But I've heard in other countries it can take up to 4 months to come back from servicing. So I'm glad to hear that we have students learning how to work on a Rolex watches here in America so maybe the turn around time will decrease as students enter the work force.....

let me tell you that here in egypt RSC takes 5 days for complete service and regulation.

[Art 1]

Amazing.