When a simple regulation is not so simple...

[nikhsub1]

My Explorer II which I purchased new in Sept 06 has been running very fast the last few months, more than a minute a week. For the First 3 months or so it ran almost spot on, maybe 1 sec a day fast. Anyhow, I work 3 blocks from the Beverly Hills RSC so I bring it in today. I hand the lady my watch and the warranty certificate. She says, 'Where did you get that watch?' Sigh. I told her that info was on the cert she could barely give me the time of day. She asks me what is wrong, I tell her it is running too fast, like a minute a week or so. She says, 'OK, I'll be right back'. She comes back and says the watch master put it on a device and it is only running +6 seconds a day and that it is within COSC specs. Sigh. I tell her it is unacceptable and that it is running faster than +6 seconds a day. She accepts the watch and tells me it will be finished tomorrow and I say, 'Great'!

Well, an hour later I get a call stating that there is something wrong with my movement and they have to disassemble the whole thing to see what is wrong with it... she said at least a few weeks. So first she tries to tell me the watch is fine, then she tells me it's broken... anyone else have something like this happen to them?

The watch has never been dropped or abused so I just don't get it. Anyway, I'll have to suffer with this until it's back, good thing it at least is COSC

[cbrenthus]

Originally Posted by nikhsub1

So first she tries to tell me the watch is fine, then she tells me it's broken... anyone else have something like this happen to them?

Let me get this straight... A woman told you everything was fine when you first asked her, but later you found out that nothing could be further from the truth?






















Nope, never had a woman do that to me

[davor]

sorry to hear about ur lady troubles

[Ironstark]

I would say her inital response was the standard response when the watchmaker put your watch on the timing machine (without opening the caseback)and its reading showed +6 s/d. When you insisted it was more than that, then they had no choice but to examine it further.
Upon further inspection, with the caseback off, it must have become obvious that there was more than just a regulation required.
It happens unfortunately, but hopefully it will be corrected quickly and under
warranty.
Hope you get it back soon.

[nikhsub1]

Lady troubles, yeah got enough of those at home Anyway, I'll let you all know what they say when I get some news, I don't expect to hear much until next week though.