High pressure sales and lies to close a deal. Post your experience.

[Tank102]

I was at a Rolex AD, and the sales associate did not know I did a lot of research before comming. One sales lady was lying, deceitful, and and very high pressure sales.

This made me wonder. Some people will fall for that selling method of accepting lies as true and falling under high pressure sales pressure. How would Rolex react to someone who was told lies and used that information as a reason to buy? Would Rolex offer a full refund if the customer was lied to during the sale?

Here are some of the high pressure methods she used:

#1) The watch you want was purchased by another customer who left a deposit on that watch, but we will sell it to you if you buy it right now. We'll tell the other customer there was an inventory mistake. We do not expect to get another in stock for 6 to 8 months, and this is the only YM left in this state.

#2) Rolex sets the maximum discounts at 5% on all watches. If the AD offered more than 5% that AD would lose the right to sell Rolex. She said this is true for all Rolex AD's and if any other jeweler offered a bigger discount they might not be an AD or the watch could be fake and that I should report that store to her. If I purchased one of these watches it could never be serviced by Rolex and if it broke I would be stuck.

#3) That her store was the "main" AD for the state, and they get first choice of Rolex watches before any other AD, and that other AD's in the state get what the main AD declines. All other AD's are secondary. Because her store is classified as the "main" AD they have more ability to solve problems with Rolex, such as having the watch fixed if the customer scratches the crystal or damages the watch in a way that is not covered by the warranty. Rolex will do more for a main AD than a secondary AD.

#4) She asked if I was married or had a girlfriend. Then she went on to tell me how sexy I looked in a YM and how she could never turn down a man wearing such a classy watch. She insinuated if I purchased the watch she would want to meet later in the night.

[moviefreak]

all sounds like BS... you missed the one where Rolex is going to discontinue the watch next week...

[kctt]

Originally Posted by moviefreak

all sounds like BS... you missed the one where Rolex is going to discontinue the watch next week...

Or this one, "Just between you and me, the <insert brand> prices are going up 10% effective <insert date>. You better hurry."

[mfer]

I've been lied too. I don't go to that AD.

Was seriously pondering a SS/Pt YM.

I asked "Will you discount? I have cash, I can be back in 10min with all the money?"

They said, "Sorry, we only discount precious metal Rolex, both two tone and solids."

I said "Whew, good thing this has a platinum dial and bezel."

They said "Sorry sir, this is a steel model."

I asked "Why the big difference between this and a sub then?"

They said "Upgraded movement in the Yachtmaster."

I said "Learn your product and I might come back."

[Dr.Brian]

In the height of the economic downturn I went to the BMW dealer to look at/drive a 5 series. Their lot was absolutely filled, far beyond normal capacity. When the inevitable question of "what would it take to make you buy today?" came up, I said "make me a ridiculous deal that I can't refuse, and I'll get my checkbook right now" Than he started talking about how they "don't have to discount", "they sell themselves", maybe he could get some accessories, etc. I chuckled when he said that "they sold themselves", glancing across the clearly overflowing lot and said "obviously" I don't think he got the joke. Off to Benz for the ridiculous deal that I wouldn't be unable to turn down. Funny, their lot was not overloaded, I wonder why? I liked the BMW enough, but come on, nobody was buying anything. Maybe next time.

[mjrennie]

Originally Posted by Dr.Brian

In the height of the economic downturn I went to the BMW dealer to look at/drive a 5 series. Their lot was absolutely filled, far beyond normal capacity. When the inevitable question of "what would it take to make you buy today?" came up, I said "make me a ridiculous deal that I can't refuse, and I'll get my checkbook right now" Than he started talking about how they "don't have to discount", "they sell themselves", maybe he could get some accessories, etc. I chuckled when he said that "they sold themselves", glancing across the clearly overflowing lot and said "obviously" I don't think he got the joke. Off to Benz for the ridiculous deal that I wouldn't be unable to turn down. Funny, their lot was not overloaded, I wonder why? I liked the BMW enough, but come on, nobody was buying anything. Maybe next time.

Hilarious. They are clowns! BMW over MB any day of the week though, it's not even close for me. Had many Mercs, but going over to Beemers was a genius move by me! The 5 beats the E in every respect. 530 is sublime.

[Mac-Apple]

I don't even waste my time with Ad's , I just buy from the trusted grey market dealers right on this very site.

[fc3s2k]

Originally Posted by Mac-Apple

I don't even waste my time with Ad's , I just buy from the trusted grey market dealers right on this very site.

x2

[RedwinGV]

I just stopped in at an AD that I suspected would be at best OK. I wanted justto physically check out a SS GMT-C and Sub. I hope to be buying one(just decided GMT)
I was totally unimpressed by the experience. But I had expected it since this is a franchise.
Anyway after looking at the case for a few minutes I looked up and around. You'd think someone might approach us? Nope.
So I went over to 3 folks that were BSing and asked if I could see a couple of Rolex's.

One said sure, and in fairness walked back with me to the case and pulled em out. She said nothing about the watch and made no offer as to if I had questions or if I was interested in purchasing or anything like it. I've been treated more professionally at Wmart- sorry, I don't want to offend any wmart folks.

Anyway, I suspect this isn't a typical AD, but if I was Rolex, I would not give them my franchise.

This place did nothing for me to encourage to make a Rolex purchase- of course , they had a variety of watches and they didn't do anything to encourage the purchase of them either.

As we left, my wife asked, "what the heck was that all about?" I said that I told her it would be like a kmart/wmart and I just needed to see the watches. She said, "I know, but I really didn't think it would be worse."

But, my mission was accomplished. And I'll end it there. I suspect the "true" AD's are much different.

[DWdrummer]

It shocks me that they employ such people in the first place. I would love to work at an AD for Rolex. They would rather have people who know nothing of watches selling them apparently.

[esm]

Originally Posted by Tank102

She insinuated if I purchased the watch she would want to meet later in the night.

gees - some pretty crappy sale tactics

sorry - no stories to tell here... but what does she look like?

[Tank102]

Originally Posted by esm

gees - some pretty crappy sale tactics

sorry - no stories to tell here... but what does she look like?

She is very attractive. My gut feeling is she gets what she wants because of her looks. She is young and has a lot to learn. She was wearing a gold rolex so she is probably a top earner. Her blouse must have been custom tailored to showcase her cleavage because the top barely contained her breasts.

She tried hard to sell me the YM, and to speed up the process so I would buy with little time to think or question what she was saying.

[esm]

Originally Posted by Tank102

Her blouse must have been custom tailored to showcase her cleavage because the top barely contained her breasts.

pix or she doesnt exist






so - what was your gut feeling?

[axecollector65]

Originally Posted by Tank102

#4) She asked if I was married or had a girlfriend. Then she went on to tell me how sexy I looked in a YM and how she could never turn down a man wearing such a classy watch. She insinuated if I purchased the watch she would want to meet later in the night.

I would have bought the watch, meet her that night, have your way with her and then return the watch next day for a full refund.

[hdrazor251]

Originally Posted by axecollector65

I would have bought the watch, meet her that night, have your way with her and then return the watch next day for a full refund.

Only if she was hot.

[Sub'erman]

So,
Did you buy the watch and if so, how was your date!??
;-)

[Kanger]

I'm curious now as to what the saleslady looked like...

[Z06]

Originally Posted by kanger

I'm curious now as to what the saleslady looked like...

OK...U MUST answer this question...and which AD if she was hot...so we can all go there, buy, "use" and return (the watch)

[Jocke]

Originally Posted by kanger

I'm curious now as to what the saleslady looked like...

Maybe she will meet up even without the sale.

[esm]

Originally Posted by Jocke

Maybe she will meet up even without the sale.

that'd be the win-win situtation....

[Tunacan26]

Originally Posted by Jocke

Maybe she will meet up even without the sale.

Seriously. You single? She good looking?

Just kidding, sorta, don't ban me....

Listen, been married coming up on 10 years, guy can dream, can't he??

[RolexPete32]

Really bad. Never heard of this before at a Rolex AD. Car sales person perhaps. I would steer clear of these guys/girls.

[dmc]

Its alway a good tactic to play games with people like this. Like coooing over the watch for thirty minutes and say, I'll take it and ask them if they would gift wrap the thing. Then when it comes time to pay, suddenly discover that you left your method of payment in the car.

Then suddenly have the urge to shop for the Rollie or Beemer elsewhere.

[Jocke]

Originally Posted by Tank102

She insinuated if I purchased the watch she would want to meet later in the night.

I can really see when you come back after 2 weeks with a watch that gained 30 seconds a day and with gonorrhea.

[GradyPhilpott]

Personally, I never expect sales staff to know anything, except where to find the restroom, the price of the merchandise, and store policy.

My only expectation is that they be courteous.

If I do find sales staff who are knowledgeable about anything at all, it just makes for interesting conversation and doesn't influence my decision to buy.

I sometimes ask questions to see if they do know their stuff, but that's mainly just for amusement.

[Jocke]

Shhhh, be quiet. Kyle is lurking in this thread.

[Watch Professor]

I was in a non-Rolex AD looking at an Omega. When the salesman saw my Sub Date, he said "I'm surprised that you bought a Rolex. Everyone knows that it doesn't keep time and has a terrible service record." Of course he said that Omega was far superior. Needless to say, I didn't buy anything from this guy.

[Steve260]

Originally Posted by Watch Professor

I was in a non-Rolex AD looking at an Omega. When the salesman saw my Sub Date, he said "I'm surprised that you bought a Rolex. Everyone knows that it doesn't keep time and has a terrible service record." Of course he said that Omega was far superior. Needless to say, I didn't buy anything from this guy.

OK, my dogs woke me up early today, I'm sitting here with my morning coffee, and now I have to clean it all off my keyboard!

Seriously, for those of us who own both Rolex and Omega watches, and have had them serviced, that salesman's comment is hilarious! Thanks for making me laugh first thing today!

Steve

[Welshwatchman]

Originally Posted by Tank102

#4) She asked if I was married or had a girlfriend. Then she went on to tell me how sexy I looked in a YM and how she could never turn down a man wearing such a classy watch. She insinuated if I purchased the watch she would want to meet later in the night.

If you're as good at judging a women's interest as you are at appraising the cost of a pre-owned Rolex I'd guess you may have a disappointment on the cards.

[Andad]

Originally Posted by Welshwatchman

If you're as good at judging a women's interest as you are at appraising the cost of a pre-owned Rolex I'd guess you may have a disappointment on the cards.

'ouch'.