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KiKo · 16 May 2011, 10:42 PM

Yesterday I walked into a Mayors AD in my area and asked about getting my watch pressure tested. I was politely told that they do not have a watchmaker at their location. They then gave me the address to another Mayors nearby where they will do the pressure test.

So I arrive at location number two and it went a little something like this...

Sales Rep- "Hi welcome to Mayors. Is there anything I can help you with?"
Me- "Good morning. I'm looking to get my watch pressure tested"
Sales Rep- "What for?"
Me- "Well I recently purchased this preowned watch and I'd like to have it tested before I go in the water with it"
Sales Rep- laughs, calls another sales rep, then says "its a submariner.... Its waterproof"
Me- "I was sent here by another Mayors because you guys have a watchmaker onsite"
Sales Rep- "Submariners are watetproof. You shouldn't have a problem"
Me- "Alright forget it. Have a nice day"
Sales Rep- "I didn't mean to be nasty but..."

Thats all I heard since I was walking away as she said it. Just thought I'd share my recent experience with you guys to see what you think.

ibrando · 16 May 2011, 10:47 PM

Ouch. Time to find a better AD me thinks...

Cheers,
B.

Rollie2011 · 16 May 2011, 10:53 PM

Wow that stinks...

I also live in FL and Mayors is the only AD in my area...

Would you mind saying which location you visited so that I can avoid it?
PM if you like.

I'd rather drive to a location further away than support bad customer service

ingoodtime · 17 May 2011, 05:09 AM

Quote:

Originally Posted by Rollie2011

Wow that stinks...

I also live in FL and Mayors is the only AD in my area...

Would you mind saying which location you visited so that I can avoid it?
PM if you like.

I'd rather drive to a location further away than support bad customer service

Drive to JR Dunn in north east broward county. I bought a Rolex from them. The salesperson was nice, knowledgeable and Mr Dunn came and thanked me for my business. All with a fair deal. Mayors is a volume machine and despite some of our experiences, they have inventoy
and manage to bring people in although in my experience, a discount is not a hapening event there.
Bottom line is, i always get the feeling they could not care less if you buy or don't buy imho.

mtrunner · 16 May 2011, 10:55 PM

Pretty lame on the ADs part. Definitely time to find a new AD to deal with.

MonBK · 16 May 2011, 10:56 PM

I brought a steak to a restaurant last night and asked them to cook it for me.

Guess what happened?

KiKo · 16 May 2011, 11:15 PM

Quote:

Originally Posted by Rollie2011

Wow that stinks...

I also live in FL and Mayors is the only AD in my area...

Would you mind saying which location you visited so that I can avoid it?
PM if you like.

My intention wasn't to give Mayors a bad rap. This was just my way of venting. I see you live in the Palm Beach area. I'll just say that this happened at a Mayors in Miami so you are in the clear

Quote:

Originally Posted by MonBK

I brought a steak to a restaurant last night and asked them to cook it for me.

Guess what happened?

Steaks don't need to be serviced either. Is it wrong of me to want my watch cared for by a professional even though I bought it preowned?

"Sorry sir, we cannot work on your Chevrolet vehicle here at the dealer because you didn't buy it from us..."
I don't see that happening

MonBK · 16 May 2011, 11:17 PM

Quote:

Originally Posted by KiKo

My intention wasn't to give Mayors a bad rap. This was just my way of venting. I see you live in the Palm Beach area. I'll just say that this happened at a Mayors in Miami so you are in the clear

Steaks don't need to be serviced either. Is it wrong of me to want my watch cared for by a professional even though I bought it preowned?

"Sorry sir, we cannot work on your Chevrolet vehicle here at the dealer because you didn't buy it from us..."
I don't see that happening

Of course not, I was just pulling your leg.

KiKo · 16 May 2011, 11:19 PM

Quote:

Originally Posted by MonBK

Of course not, I was just pulling your leg.

No offense taken, no harm intended

MonBK · 16 May 2011, 11:21 PM

Quote:

Originally Posted by KiKo

No offense taken, no harm intended

You do know that you can go to pretty much any competent watchmaker to have it pressure tested?

rms · 16 May 2011, 11:27 PM

Quote:

Originally Posted by MonBK

I brought a steak to a restaurant last night and asked them to cook it for me.

Guess what happened?

Really bad analogy

bayerische · 17 May 2011, 07:25 AM

Quote:

Originally Posted by MonBK

I brought a steak to a restaurant last night and asked them to cook it for me.

Guess what happened?

I would cook it for you...

NOT!

sherwin · 16 May 2011, 10:57 PM

What a douche of a sales assistant. its a yes/no answer that you needed.

Numismatist · 16 May 2011, 11:00 PM

The problem is that they are successful, so they think they are right...

DCgator · 16 May 2011, 11:10 PM

High revenue business, low caliber sales staff....

subkrawler · 16 May 2011, 11:12 PM

You should have taken her to school.

Chuck L. · 16 May 2011, 11:43 PM

Yeah I stopped at a local AD to ask them about a regulation at +15 seconds for the seamaster I just bought & they thought it was a joke Too! What's up with these attitudes?
I will try to find a independent Rolex trained watchmaker who I can trust & most of all appreciates my business.

le_baroudeur · 16 May 2011, 11:43 PM

If there was a leak on the caseback gasket, and your sub became a sunk submarine, they would have said "oh, we thought it was waterproof..."
It is time to chose a good AD, not sockets sellers... Sorry for you. One IMPORTANT thing you should do: You should report it to Rolex USA, in order to protect other rolex owners facing the same situation. (rolex owners solidarity is always a good thing... These are marvellous watches, do not let it become a nightmare because of bad ADs.)

757doc001 · 16 May 2011, 11:53 PM

Quote:

Originally Posted by le_baroudeur

If there was a leak on the caseback gasket, and your sub became a sunk submarine, they would have said "oh, we thought it was waterproof..."
It is time to chose a good AD, not sockets sellers... Sorry for you. One IMPORTANT thing you should do: You should report it to Rolex USA, in order to protect other rolex owners facing the same situation. (rolex owners solidarity is always a good thing... These are marvellous watches, do not let it become a nightmare because of bad ADs.)

good advice!

Dr. Robert · 17 May 2011, 12:00 AM

Quote:

Originally Posted by le_baroudeur

If there was a leak on the caseback gasket, and your sub became a sunk submarine, they would have said "oh, we thought it was waterproof..."
It is time to chose a good AD, not sockets sellers... Sorry for you. One IMPORTANT thing you should do: You should report it to Rolex USA, in order to protect other rolex owners facing the same situation. (rolex owners solidarity is always a good thing... These are marvellous watches, do not let it become a nightmare because of bad ADs.)

Write a good old letter......Rolex is old school......make it long, express
your likes, dislikes....disgust etc. & send, via certified mail, one copy to Rolex USA/N.Y.C.
& one to their HQ in Geneva....it's a little work & will cost postage, but it
would be interesting to see if they respond to you?

Lucky I have a good watchmaker as I only deal w/ the trusted TRF sellers:
who are smart, very nice, polite, professional, knowledgeable & good looking.

threemonkeys · 17 May 2011, 04:02 AM

Quote:

Originally Posted by Dr. Robert

Write a good old letter......Rolex is old school......make it long, express
your likes, dislikes....disgust etc. & send, via certified mail, one copy to Rolex USA/N.Y.C.
& one to their HQ in Geneva....it's a little work & will cost postage, but it
would be interesting to see if they respond to you?

Lucky I have a good watchmaker as I only deal w/ the trusted TRF sellers:
who are smart, very nice, polite, professional, knowledgeable & good looking.

x2. What a bunch of frickin' idiots.

horseco · 17 May 2011, 12:07 AM

I have had so many negative AD experiences, that I simply avoid all AD's...

425ranger · 17 May 2011, 12:36 AM

Quote:

Originally Posted by horseco

I have had so many negative AD experiences, that I simply avoid all AD's...

THIS.

I go to independents, they really want your business.

CFUSION · 17 May 2011, 01:21 AM

Isn't pressure testing a myth? I mean how DO you pressure test a watch? Also, if water did get in a rolex since there is no electricity, couldn't you just open it up, let it dry and re-oil it and it would keep on ticking? Not an expert just never seen a pressure tester before. LOL.

Also, all a pressure TEST does is see if its sealed in which case if it failed water would get inside, they would dry it, and replace the seals and test again. You can perform that yourself when you dive, if it leaks, take it to a dealer and have the seals replaced. Different test, same result. What I was talking about I guess is pressure sealing the watch. I don't believe that exists.

MonBK · 17 May 2011, 02:27 AM

Quote:

Originally Posted by CFUSION

Isn't pressure testing a myth? I mean how DO you pressure test a watch? Also, if water did get in a rolex since there is no electricity, couldn't you just open it up, let it dry and re-oil it and it would keep on ticking? Not an expert just never seen a pressure tester before. LOL.

Also, all a pressure TEST does is see if its sealed in which case if it failed water would get inside, they would dry it, and replace the seals and test again. You can perform that yourself when you dive, if it leaks, take it to a dealer and have the seals replaced. Different test, same result. What I was talking about I guess is pressure sealing the watch. I don't believe that exists.

Haha,funniest reply today.

Sounds like it's time you start educate yourself about Rolex.

Tools · 17 May 2011, 03:19 AM

Quote:

Originally Posted by CFUSION

Isn't pressure testing a myth? I mean how DO you pressure test a watch? Also, if water did get in a rolex since there is no electricity, couldn't you just open it up, let it dry and re-oil it and it would keep on ticking? Not an expert just never seen a pressure tester before. LOL.

Also, all a pressure TEST does is see if its sealed in which case if it failed water would get inside, they would dry it, and replace the seals and test again. You can perform that yourself when you dive, if it leaks, take it to a dealer and have the seals replaced. Different test, same result. What I was talking about I guess is pressure sealing the watch. I don't believe that exists.

I'm going to assume that this is a legitimate response and you are simply unfamiliar with a mechanical watch and a pressure test..

If water gets into the watch, the bare metal inside will begin to rust almost immediately.. also the dial paints and metals will corrode, so, no... you cannot just "open it up, let it dry and re-oil it.."

A pressure test not only ensures that the watch is properly sealed from dust and water, it also applies a vacuum/pressure to a theoretical depth to ensure that those same seals hold under the pressures expected to be found at the watches rated depth..

It is not a myth and something that every "waterproof" watch should have periodically

dieseldragon · 17 May 2011, 03:28 AM

Quote:

Originally Posted by CFUSION

Isn't pressure testing a myth? I mean how DO you pressure test a watch? Also, if water did get in a rolex since there is no electricity, couldn't you just open it up, let it dry and re-oil it and it would keep on ticking? Not an expert just never seen a pressure tester before. LOL.

Also, all a pressure TEST does is see if its sealed in which case if it failed water would get inside, they would dry it, and replace the seals and test again. You can perform that yourself when you dive, if it leaks, take it to a dealer and have the seals replaced. Different test, same result. What I was talking about I guess is pressure sealing the watch. I don't believe that exists.

BAN HIM BAN HIM BAN HIM BAN HIM

CFUSION · 17 May 2011, 06:19 AM

Quote:

Originally Posted by dieseldragon

BAN HIM BAN HIM BAN HIM BAN HIM

LOL. I guess I am wrong. No hard feelings.

TopNotchChach · 17 May 2011, 12:07 AM

Hopefully nothing bad happens but if something does, i wonder what they would say if you went back to them

bighaole · 17 May 2011, 12:14 AM

I think this just shows that many Rolex watches have become commodities, rather than tools. The ADs don't know how to respond, because, most likely, people aren't bringing them in with these questions/requests. My local AD does not have a watchmaker on staff and when I made a similar request, it was suggested that I send it to Rolex for service (which was overdue anyway).

By the way, try taking your camera into the mall photo store and ask for help with service.

16 May 2011, 10:42 PM	#1
KiKo Member Join Date: May 2011 Location: Florida Watch: M Series 16610 Posts: 45	Got laughed at yesterday by my AD... Yesterday I walked into a Mayors AD in my area and asked about getting my watch pressure tested. I was politely told that they do not have a watchmaker at their location. They then gave me the address to another Mayors nearby where they will do the pressure test. So I arrive at location number two and it went a little something like this... Sales Rep- "Hi welcome to Mayors. Is there anything I can help you with?" Me- "Good morning. I'm looking to get my watch pressure tested" Sales Rep- "What for?" Me- "Well I recently purchased this preowned watch and I'd like to have it tested before I go in the water with it" Sales Rep- laughs, calls another sales rep, then says "its a submariner.... Its waterproof" Me- "I was sent here by another Mayors because you guys have a watchmaker onsite" Sales Rep- "Submariners are watetproof. You shouldn't have a problem" Me- "Alright forget it. Have a nice day" Sales Rep- "I didn't mean to be nasty but..." Thats all I heard since I was walking away as she said it. Just thought I'd share my recent experience with you guys to see what you think.

16 May 2011, 10:47 PM	#2
ibrando "TRF" Member Join Date: Jan 2011 Real Name: Brandon Location: Ontario, Canada Watch: PAM 177 Posts: 558	Ouch. Time to find a better AD me thinks... Cheers, B. __________________ --- This space for a Speedy Pro --- Panerai 177 N (2011) Breitling Chronomat Evolution [A13356] (2011) Marathon MSAR 2009 Issue [464] (2009) / Marathon Navigator (2011) Seiko SKX007J (2008)

16 May 2011, 10:57 PM	#13
sherwin "TRF" Member Join Date: Nov 2007 Location: Perth/Singapore Posts: 1,764	What a douche of a sales assistant. its a yes/no answer that you needed. __________________ Want to Buy:SS GMT black;116509 WG Daytona Metrorite

16 May 2011, 11:00 PM	#14
Numismatist "TRF" Member Join Date: Nov 2007 Real Name: Chris Location: Camden ME & STT Watch: 116600 Posts: 6,350	The problem is that they are successful, so they think they are right... __________________ Rolex 116600 Sea-dweller Montblanc Solitaire Doué Black & White Legrand FP Montblanc Solitaire Doué Black & White RB Montblanc Meisterstück Diamond Mozart BP Montblanc Meisterstück Mozart BP

16 May 2011, 11:12 PM	#16
subkrawler "TRF" Member Join Date: May 2007 Location: USA Posts: 392	You should have taken her to school. __________________

16 May 2011, 10:53 PM	#3
Rollie2011 "TRF" Member Join Date: Mar 2011 Real Name: John Location: Palm Beach, FL Watch: Sub-C + Exp 42 Posts: 1,654	Wow that stinks... I also live in FL and Mayors is the only AD in my area... Would you mind saying which location you visited so that I can avoid it? PM if you like. I'd rather drive to a location further away than support bad customer service

16 May 2011, 10:55 PM	#5
mtrunner 2024 SubLV41 Pledge Member Join Date: Jan 2008 Real Name: Gary Location: Bozeman, MT Watch: 126508 Paul Newman Posts: 7,835	Pretty lame on the ADs part. Definitely time to find a new AD to deal with.

16 May 2011, 10:56 PM	#6
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,279	I brought a steak to a restaurant last night and asked them to cook it for me. Guess what happened?

16 May 2011, 11:10 PM	#15
DCgator "TRF" Member Join Date: Jul 2010 Location: PNW Watch: DS,BLNR,SubLV,DJ2 Posts: 8,123	High revenue business, low caliber sales staff....

16 May 2011, 11:43 PM	#17
Chuck L. "TRF" Member Join Date: May 2011 Real Name: Chuck Location: Cleveland, Ohio Watch: Rolex Submariner Posts: 12	Yeah I stopped at a local AD to ask them about a regulation at +15 seconds for the seamaster I just bought & they thought it was a joke Too! What's up with these attitudes? I will try to find a independent Rolex trained watchmaker who I can trust & most of all appreciates my business.

16 May 2011, 11:43 PM	#18
le_baroudeur "TRF" Member Join Date: Aug 2010 Location: Rennes, FRANCE Posts: 802	If there was a leak on the caseback gasket, and your sub became a sunk submarine, they would have said "oh, we thought it was waterproof..." It is time to chose a good AD, not sockets sellers... Sorry for you. One IMPORTANT thing you should do: You should report it to Rolex USA, in order to protect other rolex owners facing the same situation. (rolex owners solidarity is always a good thing... These are marvellous watches, do not let it become a nightmare because of bad ADs.) __________________ Card Carrying Member of the Global Assoc. of Retro-Grouch-Curmudgeons.

17 May 2011, 12:07 AM	#22
horseco "TRF" Member Join Date: Jan 2011 Real Name: Anthony Location: North Jersey Watch: Daytona 116528 Posts: 3,426	I have had so many negative AD experiences, that I simply avoid all AD's...

17 May 2011, 01:21 AM	#24
CFUSION Member Join Date: May 2011 Location: Colorado Posts: 70	Isn't pressure testing a myth? I mean how DO you pressure test a watch? Also, if water did get in a rolex since there is no electricity, couldn't you just open it up, let it dry and re-oil it and it would keep on ticking? Not an expert just never seen a pressure tester before. LOL. Also, all a pressure TEST does is see if its sealed in which case if it failed water would get inside, they would dry it, and replace the seals and test again. You can perform that yourself when you dive, if it leaks, take it to a dealer and have the seals replaced. Different test, same result. What I was talking about I guess is pressure sealing the watch. I don't believe that exists.

17 May 2011, 12:07 AM	#29
TopNotchChach "TRF" Member Join Date: Jul 2010 Location: Near the Ocean! Watch: 116610 Posts: 1,306	Hopefully nothing bad happens but if something does, i wonder what they would say if you went back to them

17 May 2011, 12:14 AM	#30
bighaole "TRF" Member Join Date: Mar 2011 Location: USA Watch: Exp II + Daytona Posts: 452	I think this just shows that many Rolex watches have become commodities, rather than tools. The ADs don't know how to respond, because, most likely, people aren't bringing them in with these questions/requests. My local AD does not have a watchmaker on staff and when I made a similar request, it was suggested that I send it to Rolex for service (which was overdue anyway). By the way, try taking your camera into the mall photo store and ask for help with service.

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