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mfer · 21 July 2011, 11:18 AM

I was asking if they had any ladies size straps in stock. Here is their response....

Quote:

Unfortunately what we have are not ladies
sizes; they are standard sizes. And we cannot order straps unless we see
the watch and buckle first.

Fine...I call the flipping boutique and you can lose the business.

rolexsweep · 21 July 2011, 11:29 AM

what a joke!

fc3s2k · 21 July 2011, 11:50 AM

That's right mik!!! Take your business else where.

ocwatching · 21 July 2011, 12:29 PM

Wow! ... Just wow!

ancs88 · 21 July 2011, 01:00 PM

Amazing!!!

snog · 21 July 2011, 01:07 PM

I got the same run around when trying to order a strap from my AD,guess they don't make much of a profit on a strap and feel it's not worth their time,shame they don't see the big picture thought.

andrew79 · 21 July 2011, 02:28 PM

the AD is so stupid and ignorant...

Speed · 21 July 2011, 02:40 PM

I got similar / worse treatment from an AD. I ranted about it over a year ago or so. I go directly to the Boutique now. Pay through the nose for OEM gators and deal.

johnbeth · 21 July 2011, 02:47 PM

I went to a Panerai Dealer here in Peth two months ago asking for information and I was told I was going to get a call back.. Im still waiting...

I am not buying a Panerai anymore.

Rolko · 21 July 2011, 03:27 PM

Too many orders...

Watch-My-Wrist · 21 July 2011, 03:32 PM

It seems that paranoia and or smugness has gotten the best of some AD's. I can see where they might not want to offer a gen product to someone wearing a fake, but when it comes to insulting a gen owner things have gotten out of hand. The sad thing is beyond this self-righteous attitude, not many know more about the watches they sell than how to rub finger prints off them and run a register.

texex91 · 21 July 2011, 09:51 PM

New title--"My FORMER AD is nuts".

mfer · 21 July 2011, 10:48 PM

I'm very surprised as well guys.

I've bought a considerable amount from them. Not like a whale or anything, but a lot worth consideration. All my wife's jewels come from there with one exception. Bought both of my Rolex there.

What is the deal with having to see the watch and clasp?

Cru Jones · 21 July 2011, 10:53 PM

crazy......do people really put real OEM straps and buckles on fakes??

well, maybe, the thought is that there aren't as many reproduction straps and buckles, so, there might be some shady people out there using OEM bits to make the watch seem more legit?

no matter what, though, mik, they should know you, so, i don't understand what the issue is. you might have just stumbled upon a clueless sales rep.....ask to talk to someone you know??

mfer · 22 July 2011, 12:15 AM

Quote:

Originally Posted by Cru Jones

crazy......do people really put real OEM straps and buckles on fakes??

well, maybe, the thought is that there aren't as many reproduction straps and buckles, so, there might be some shady people out there using OEM bits to make the watch seem more legit?

no matter what, though, mik, they should know you, so, i don't understand what the issue is. you might have just stumbled upon a clueless sales rep.....ask to talk to someone you know??

He knows me, along with the owner and another sales guy very well. I just don't understand. Really makes me questions them.

Cru Jones · 22 July 2011, 12:47 AM

Quote:

Originally Posted by mfer

He knows me, along with the owner and another sales guy very well. I just don't understand. Really makes me questions them.

frustrating for sure, since you've given them so much business. but, not worth getting worked up about (not that you are, just a figure of speech). just put the ball back in their court, "remind" them of your business with them, and innocently ask why they are trying to inconvenience you? maybe there's some policy or something? if so, while annoying, you might not feel obligated to drop them....

anyway, so far, i haven't bought an OEM strap from a boutique or AD. wonder if would need to produce the watch before purchase? what if someone were just buying a present for a friend?

B. Doggy · 22 July 2011, 01:40 AM

Man, I don't know what I would have said...

mfer · 22 July 2011, 01:43 AM

Quote:

Originally Posted by B. Doggy

Man, I don't know what I would have said...

This was all in email. I'm going to explain to them how the Boutque was very helpful.

kingblackbolt · 25 July 2011, 12:18 AM

It's bizarre how ADs treat customers this way when it comes to watches... Can you imagine someone buying a $10,000 diamond ring being treated like this?

fstnlgl · 25 July 2011, 06:12 AM

Sounds like an ad to stay away from for advice and watches!!!!

mfer · 26 July 2011, 06:21 AM

Chad deliverered perfectly. Threw in a 2011 catalog and a little notebook that is Panerai related!

Quick and dirty iPhone pic.

Now...I just need the watch to show up!

21 July 2011, 11:29 AM	#2
rolexsweep "TRF" Member Join Date: Jan 2011 Location: Australia Watch: RG DD40 Posts: 1,149	what a joke! __________________ "Did you get that at retail?"

21 July 2011, 11:50 AM	#3
fc3s2k "TRF" Member Join Date: Jul 2009 Real Name: Barry Location: california Watch: OFFICINE PANERAI Posts: 1,289	That's right mik!!! Take your business else where. __________________

21 July 2011, 02:28 PM	#7
andrew79 "TRF" Member Join Date: Apr 2010 Real Name: Andrew Location: Indonesia Watch: Rolex Posts: 2,277	the AD is so stupid and ignorant... __________________ Baume & Mercier Riviera Rolex GMT II c, DJ 116234, Sub 16610, EXP 2 16570 Panerai 111 , 232

21 July 2011, 10:48 PM	#13
mfer "TRF" Member Join Date: Mar 2007 Real Name: Mik Location: USA Posts: 13,724	I'm very surprised as well guys. I've bought a considerable amount from them. Not like a whale or anything, but a lot worth consideration. All my wife's jewels come from there with one exception. Bought both of my Rolex there. What is the deal with having to see the watch and clasp? __________________ member#3242

22 July 2011, 01:40 AM	#17
B. Doggy "TRF" Member Join Date: Aug 2008 Real Name: Bryan Location: Oregon Posts: 7,399	Man, I don't know what I would have said... __________________ Rolex / Panerai / Omega

21 July 2011, 12:29 PM	#4
ocwatching "TRF" Member Join Date: Jan 2009 Real Name: Phil Location: CA Posts: 5,374	Wow! ... Just wow!

21 July 2011, 01:00 PM	#5
ancs88 Member Join Date: Aug 2010 Real Name: Alan Ng Location: Shanghai, China Posts: 76	Amazing!!!

21 July 2011, 01:07 PM	#6
snog "TRF" Member Join Date: Oct 2010 Location: UK Posts: 908	I got the same run around when trying to order a strap from my AD,guess they don't make much of a profit on a strap and feel it's not worth their time,shame they don't see the big picture thought.

21 July 2011, 02:40 PM	#8
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,706	I got similar / worse treatment from an AD. I ranted about it over a year ago or so. I go directly to the Boutique now. Pay through the nose for OEM gators and deal.

21 July 2011, 02:47 PM	#9
johnbeth "TRF" Member Join Date: Jul 2010 Real Name: John Location: Australia Watch: Depends on mood. Posts: 9,536	I went to a Panerai Dealer here in Peth two months ago asking for information and I was told I was going to get a call back.. Im still waiting... I am not buying a Panerai anymore.

21 July 2011, 03:27 PM	#10
Rolko Member Join Date: Feb 2011 Real Name: Roland Location: Moscow, Russia Watch: PAM312 Posts: 17	Too many orders...

21 July 2011, 03:32 PM	#11
Watch-My-Wrist Member Join Date: Jul 2011 Location: New York Posts: 24	It seems that paranoia and or smugness has gotten the best of some AD's. I can see where they might not want to offer a gen product to someone wearing a fake, but when it comes to insulting a gen owner things have gotten out of hand. The sad thing is beyond this self-righteous attitude, not many know more about the watches they sell than how to rub finger prints off them and run a register.

21 July 2011, 09:51 PM	#12
texex91 "TRF" Member Join Date: May 2007 Location: . Posts: 17,898	New title--"My FORMER AD is nuts".

21 July 2011, 10:53 PM	#14
Cru Jones 2024 SubLV41 Pledge Member Join Date: Mar 2010 Location: Paris, France Posts: 35,296	crazy......do people really put real OEM straps and buckles on fakes?? well, maybe, the thought is that there aren't as many reproduction straps and buckles, so, there might be some shady people out there using OEM bits to make the watch seem more legit? no matter what, though, mik, they should know you, so, i don't understand what the issue is. you might have just stumbled upon a clueless sales rep.....ask to talk to someone you know??

25 July 2011, 12:18 AM	#19
kingblackbolt "TRF" Member Join Date: Nov 2005 Real Name: Ren Location: Toronto On Canada Posts: 1,886	It's bizarre how ADs treat customers this way when it comes to watches... Can you imagine someone buying a $10,000 diamond ring being treated like this? __________________ “Hail to the king, baby" Ash (Army of Darkness 1992)

25 July 2011, 06:12 AM	#20
fstnlgl "TRF" Member Join Date: Dec 2010 Location: california Posts: 136	Sounds like an ad to stay away from for advice and watches!!!!

26 July 2011, 06:21 AM	#21
mfer "TRF" Member Join Date: Mar 2007 Real Name: Mik Location: USA Posts: 13,724	Chad deliverered perfectly. Threw in a 2011 catalog and a little notebook that is Panerai related! Quick and dirty iPhone pic. Now...I just need the watch to show up! __________________ member#3242

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