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RandyGMT · 7 October 2007, 03:30 AM

Hey Guys-

You won't believe what happened to me Thursday night. I am out of town for a convention. Enjoying the city of Nashville for the next few days. My wife wanted me to get her a not so bling Omega watch to wear at work so it don't get scratched up. She likes these and has a bling master she wears everyday. Anyway I stopped at high end jewerly store in Nashville to get her one. While looking at them a nice salesman asked if they could clean my TT GMT for me and yes they are AD of Rolex too. So I said ok and he brought it back looking real good.....I thought. Later after retuning from buying the new Omega I cleaned off the Rolex to remove residue from cleaning. To my shock they buffed it where the brush was almost polished and the gold looked like someone had used steelwool on it. It all came about them cleaning it and running it on a polish wheel too hard

Anyway, I went back and showed them on Friday morning. It is now off to the Rolex service center to be refinished and polished to bring it back to its original condition. It will be back in 3-4 weeks I hope. Such a small gesture gone bad on their part. Whats the chance of that happening to someone? I am sure they won't let that fellow clean a watch for a client again! Will be glad when it gets back. Until then I am wearing my SS GMT. So beware guys on your Rolex rep no matter who they are to let them clean your watch. It could happen to you

Chris B · 7 October 2007, 03:37 AM

What a horror story, hope it returns looking as good as new.

JJ Irani · 7 October 2007, 03:37 AM

Sorry to hear what happened, Randy.

Just goes to show what disasters could await us when our watches fall into the wrong hands.

JJ

ohsixx · 7 October 2007, 04:37 AM

I thought those things only happened to me.

Recently, I popped the bezel off my blue sub on a partially rolled-up car window. Freaky things do happen sometimes!

Antonio · 7 October 2007, 05:01 AM

Horror history, only able to be viewed in the TV. In my opinion/you should ask/they should give you whithout cost a new watch, or atleast a new bracelet-watch case because they:

Have damaged your watch.
Have removed steel and gold from your watch with the polising and re-polising.
Report them to an officla RSC due what they did.

Is there anything that can be done?

Antonio

Robb · 7 October 2007, 04:36 AM

Sorry to hear. Thats terrible!!!

SPACE-DWELLER · 7 October 2007, 07:16 AM

Damn! I'd kill that bastard!

I am sorry to hear about this, and I hope you get if fixed to your satisfaction!

RandyGMT · 21 October 2007, 12:09 PM

Update on my TT GMT. It is now at the Rolex service center in NYC. They are going to polish/refinish the watch to restore it. I told the jewerly store it might be just as easy to replace the watch band. They want to do this first to see how it comes out. It sounds like they can restore it to its glory. Will wait and see what happens. It is the pits not having my TT watch to wear. Until then I'm wearing my other SS Rolex.

TNRonin · 21 October 2007, 12:45 PM

Randy, can you PM me the location so I can avoid it? Also, are they going to eat the cost of the repair? I know this is common sense but sometimes businesses don't exihibit this. (look at the bracelet after all).

TNRonin · 21 October 2007, 02:56 PM

Randy, I couldn't respond, you have the PMs turned off.

RandyGMT · 15 November 2007, 02:23 AM

Hey Guys-

The wait is over.

Rolex has sent my watch back to the jewelry store and they will send it back to me. I hope to have it still this week. They polished the case and band. Everything came right out. They said it was superficial, no harm done and the watch value was not affected at all. They did replace the clasp for good measure. I'm told it looks like it just came in from the factory. So good news indeed. The moral is don't let a salesman

clean your watch while you shop not matter what! A kind deed on his part went real bad. It ended up being a costly matter for them and lots of waiting for me.

SSD · 15 November 2007, 02:31 AM

I'm happy to report my guys are a bit smarter than those morons. All I ever do is get the crud steamed off the bracelet & clasp... Glad to hear everything worked out, otherwise I'd have to go with Bo's solution! If the genuis had a TT Blue, you could always melt it for him

Atomant · 15 November 2007, 02:36 AM

I wouldn't be to happy even if they refurnished it to look like new. As Vanessa posted in another thread, a Rolex OEM spec maximum polish 7 times in its lifetime. I won't even let the girl behind the pawnshop counter to hold on my Rollie for too long.

marshallr47 · 15 November 2007, 02:42 AM

Quote:

Originally Posted by RandyGMT

Hey Guys-

You won't believe what happened to me Thursday night. I am out of town for a convention. Enjoying the city of Nashville for the next few days. My wife wanted me to get her a not so bling Omega watch to wear at work so it don't get scratched up. She likes these and has a bling master she wears everyday. Anyway I stopped at high end jewerly store in Nashville to get her one. While looking at them a nice salesman asked if they could clean my TT GMT for me and yes they are AD of Rolex too. So I said ok and he brought it back looking real good.....I thought. Later after retuning from buying the new Omega I cleaned off the Rolex to remove residue from cleaning. To my shock they buffed it where the brush was almost polished and the gold looked like someone had used steelwool on it. It all came about them cleaning it and running it on a polish wheel too hard

Anyway, I went back and showed them on Friday morning. It is now off to the Rolex service center to be refinished and polished to bring it back to its original condition. It will be back in 3-4 weeks I hope. Such a small gesture gone bad on their part. Whats the chance of that happening to someone? I am sure they won't let that fellow clean a watch for a client again! Will be glad when it gets back. Until then I am wearing my SS GMT. So beware guys on your Rolex rep no matter who they are to let them clean your watch. It could happen to you

Ouch Randy. Sorry to hear about your bad experience. I live in Clarksville, TN which is about 45 min from Nashville. Was this at the Mall in Greenhills? I've been in there before but never had my watch polished. If it is the place that damages watches

, I'll stay clear.

zak98 · 15 November 2007, 02:45 AM

sir,

could you pm me the location as well.. i am in the local area.

thanks!

mike

mikey · 15 November 2007, 03:22 AM

I have gone into an AD to check out the New Yactmaster and Green LV and someone asked if I wanted my Rolex cleaned and polished and I said "No Thank You but Thanks anyway."

RandyGMT · 21 November 2007, 09:45 AM

Boy my TT GMT is faboulous! Very happy to get it back again and one happy watch. Since it was gone I got the itch for a new Yatch Master. I would have to sell this one first though....anyone interested. Am I nuts or what!

7 October 2007, 03:30 AM	#1
RandyGMT "TRF" Member Join Date: Apr 2007 Location: USA Watch: GMT II & TT-YM Posts: 60	Two Tone Disaster Hey Guys- You won't believe what happened to me Thursday night. I am out of town for a convention. Enjoying the city of Nashville for the next few days. My wife wanted me to get her a not so bling Omega watch to wear at work so it don't get scratched up. She likes these and has a bling master she wears everyday. Anyway I stopped at high end jewerly store in Nashville to get her one. While looking at them a nice salesman asked if they could clean my TT GMT for me and yes they are AD of Rolex too. So I said ok and he brought it back looking real good.....I thought. Later after retuning from buying the new Omega I cleaned off the Rolex to remove residue from cleaning. To my shock they buffed it where the brush was almost polished and the gold looked like someone had used steelwool on it. It all came about them cleaning it and running it on a polish wheel too hard Anyway, I went back and showed them on Friday morning. It is now off to the Rolex service center to be refinished and polished to bring it back to its original condition. It will be back in 3-4 weeks I hope. Such a small gesture gone bad on their part. Whats the chance of that happening to someone? I am sure they won't let that fellow clean a watch for a client again! Will be glad when it gets back. Until then I am wearing my SS GMT. So beware guys on your Rolex rep no matter who they are to let them clean your watch. It could happen to you

7 October 2007, 03:37 AM	#3
JJ Irani Fondly Remembered Join Date: May 2005 Real Name: JJ Location: Auckland, NZ Watch: ALL SOLD!! Posts: 74,319	Sorry to hear what happened, Randy. Just goes to show what disasters could await us when our watches fall into the wrong hands. JJ __________________ Words fail me in expressing my utmost thanks to ALL of you for this wonderful support during my hour of need!! I firmly believe that my time on planet earth is NOT yet up!! I shall fight this to the very end.......and WIN!!

7 October 2007, 04:37 AM	#4
ohsixx "TRF" Member Join Date: Sep 2006 Real Name: Mark Location: Florida Watch: Make a guess! Posts: 1,515	I thought those things only happened to me. Recently, I popped the bezel off my blue sub on a partially rolled-up car window. Freaky things do happen sometimes! __________________ 16613 Submariner 116523 Daytona Panerai 104 "Speedy Pro"

7 October 2007, 04:36 AM	#6
Robb 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jun 2007 Real Name: Robb Location: USA Watch: BLNR Posts: 4,939	Sorry to hear. Thats terrible!!! __________________ 126610LN l 166610LV l 126619LB l 116710BLNR l 126710BLRO l 126720VTNR l 126718GRNR l 116500 white l 116500 black l 116508 john mayer l 116519LN l 116503 white l 126655 l 226627 Ti Master l 116518LN

7 October 2007, 07:16 AM	#7
SPACE-DWELLER "TRF" Member Join Date: Apr 2007 Real Name: Bo Location: Denmark Watch: Rolex, of course! Posts: 22,436	Damn! I'd kill that bastard! I am sorry to hear about this, and I hope you get if fixed to your satisfaction! __________________ With kind regards, Bo LocTite 221: The Taming Of The Screw...

7 October 2007, 03:37 AM	#2
Chris B "TRF" Member Join Date: Aug 2006 Location: Peterborough Posts: 9,631	What a horror story, hope it returns looking as good as new.

7 October 2007, 05:01 AM	#5
Antonio "TRF" Member Join Date: Aug 2007 Real Name: Antonio Location: Spain Watch: Rolex DJ 16030 Posts: 304	Horror history, only able to be viewed in the TV. In my opinion/you should ask/they should give you whithout cost a new watch, or atleast a new bracelet-watch case because they: Have damaged your watch. Have removed steel and gold from your watch with the polising and re-polising. Report them to an officla RSC due what they did. Is there anything that can be done? Antonio

21 October 2007, 12:09 PM	#8
RandyGMT "TRF" Member Join Date: Apr 2007 Location: USA Watch: GMT II & TT-YM Posts: 60	Update on my TT GMT. It is now at the Rolex service center in NYC. They are going to polish/refinish the watch to restore it. I told the jewerly store it might be just as easy to replace the watch band. They want to do this first to see how it comes out. It sounds like they can restore it to its glory. Will wait and see what happens. It is the pits not having my TT watch to wear. Until then I'm wearing my other SS Rolex.

21 October 2007, 12:45 PM	#9
TNRonin Member Join Date: Jul 2006 Location: Cookeville TN. Watch: 2000 SD Posts: 287	Randy, can you PM me the location so I can avoid it? Also, are they going to eat the cost of the repair? I know this is common sense but sometimes businesses don't exihibit this. (look at the bracelet after all).

21 October 2007, 02:56 PM	#10
TNRonin Member Join Date: Jul 2006 Location: Cookeville TN. Watch: 2000 SD Posts: 287	Randy, I couldn't respond, you have the PMs turned off.

15 November 2007, 02:23 AM	#11
RandyGMT "TRF" Member Join Date: Apr 2007 Location: USA Watch: GMT II & TT-YM Posts: 60	Hey Guys- The wait is over. Rolex has sent my watch back to the jewelry store and they will send it back to me. I hope to have it still this week. They polished the case and band. Everything came right out. They said it was superficial, no harm done and the watch value was not affected at all. They did replace the clasp for good measure. I'm told it looks like it just came in from the factory. So good news indeed. The moral is don't let a salesman clean your watch while you shop not matter what! A kind deed on his part went real bad. It ended up being a costly matter for them and lots of waiting for me.

15 November 2007, 02:31 AM	#12
SSD "TRF" Member Join Date: Jul 2007 Real Name: Jamie Location: Georgia Watch: Stainless Sub Date Posts: 3,023	I'm happy to report my guys are a bit smarter than those morons. All I ever do is get the crud steamed off the bracelet & clasp... Glad to hear everything worked out, otherwise I'd have to go with Bo's solution! If the genuis had a TT Blue, you could always melt it for him __________________ SUBMARINER OWNERS' CLUB ESTABLISHED 1953 TRF Member # 5464

15 November 2007, 02:36 AM	#13
Atomant "TRF" Member Join Date: Jun 2007 Location: Fernwood Posts: 3,455	I wouldn't be to happy even if they refurnished it to look like new. As Vanessa posted in another thread, a Rolex OEM spec maximum polish 7 times in its lifetime. I won't even let the girl behind the pawnshop counter to hold on my Rollie for too long. __________________ 116613LN 16600SD 16610LV 116710 16710 16570 Speedy 3570.50 PAM25 Oris TT1 and a bunch of G-Shocks. Flipped: Daytona 116520 Seamaster 2231.80

15 November 2007, 02:45 AM	#15
zak98 "TRF" Member Join Date: Oct 2007 Location: TN Watch: Rolex Posts: 2,166	sir, could you pm me the location as well.. i am in the local area. thanks! mike __________________ Z- Submariner; P- Airking; R- DateJust; M- GMTII; C0 - Milgauss GV Breitling SuperOcean Heritage 46 Omega Speedmaster Racing Panerai PAM390

15 November 2007, 03:22 AM	#16
mikey "TRF" Member Join Date: Oct 2006 Location: USA Watch: Oysterdate 6694 Posts: 2,713	I have gone into an AD to check out the New Yactmaster and Green LV and someone asked if I wanted my Rolex cleaned and polished and I said "No Thank You but Thanks anyway."

21 November 2007, 09:45 AM	#17
RandyGMT "TRF" Member Join Date: Apr 2007 Location: USA Watch: GMT II & TT-YM Posts: 60	Boy my TT GMT is faboulous! Very happy to get it back again and one happy watch. Since it was gone I got the itch for a new Yatch Master. I would have to sell this one first though....anyone interested. Am I nuts or what!

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