To Service or Not?

[DreambreaX]

I have Rolex, the reset of chrono pusher is not straight to 12, but i have to push really hard in order to get back to 12. Sometimes it get back to 11 or 1. I have talk to the AD, and it is something wrong. Actually the first time I bought was already like this.

Now the condition of the watch is nearly 2 years, so its still under warranty. What do you recommend me to do?

If i decide to service, the watch will be sended to singapore, I have to wait until a long time, and I am afraid something terrible happened (eg: dent, scratches, the worst is still not get fix yet OR my movement change into something cheaper!)

The other question, does movement service such as oiling the movement is include in the service warranty? or its just only fix the reset chrono pusher?

I need your suggestion please, whats your experiences of servicing in Singapore? The fact that the chrono reset pusher is something that i never use it, but its all about satisfaction. Later if I need to service outside the 2 years warranty, I believe it can cost a bit expensive.

so whats your opinion guys, to Service? or Not?

Thanks in advance, have a nice day,

take care

[Vittorio77]

Service ASAP

[viper9669]

Yes, pls send for service asap

[vitalsignsrn]

Take it in!!! You have had this issue for almost 2 yrs and it hasn't resolved itself. If it hasn't fixed itself yet, isn't going to. So before it costs you a lot of money, take it in. ;-)

[redsubby]

Fix it while it's still covered.

[domenick512]

I would service it immediately. Good luck.

[DreambreaX]

Thanks guys for the kind reply, if it something bad happened to my watch after service, does rolex really care/responsible about it?

[joe100]

Rolex will take care of you as long as it's under warranty .

[SLS]

It is what the warranty is for, so take advantage of it.
Scott

[padi56]

Originally Posted by DreambreaX

I have Rolex, the reset of chrono pusher is not straight to 12, but i have to push really hard in order to get back to 12. Sometimes it get back to 11 or 1. I have talk to the AD, and it is something wrong. Actually the first time I bought was already like this.

Now the condition of the watch is nearly 2 years, so its still under warranty. What do you recommend me to do?

If i decide to service, the watch will be sended to singapore, I have to wait until a long time, and I am afraid something terrible happened (eg: dent, scratches, the worst is still not get fix yet OR my movement change into something cheaper!)

The other question, does movement service such as oiling the movement is include in the service warranty? or its just only fix the reset chrono pusher?

I need your suggestion please, whats your experiences of servicing in Singapore? The fact that the chrono reset pusher is something that i never use it, but its all about satisfaction. Later if I need to service outside the 2 years warranty, I believe it can cost a bit expensive.

so whats your opinion guys, to Service? or Not?

Thanks in advance, have a nice day,

take care

Let me get this straight you have had this problem for two years and now you want to send it in before the warranty is up. Thats very strange are you hoping they will do a free complete service on your watch.Warranty work is to correct a fault on the watch and not to fully service it.Now if they have to strip movement down which is doubtful, then they will have to service it.But your problem is a very simple hand reset and perhaps a bit of lube on the pushers.Plus the fact you state you never use the reset pusher so how are you resetting the chrono function on your watch.The main reason that it could be hard to push by your statement is perhaps simply the lack of use.

[Rags]

Take it in now while it's still under warranty.

[diver2012]

"my movement change into something cheaper"

You really think Rolex is going to change your movement for a cheaper one?

If you think this lowly of the company why buy a watch from them?