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jimmyh · 4 June 2014, 02:24 PM

I just bought a brand new sub date green, went swimming the same day and water got inside fogging up the sapphire and making little bubbles inside of the magnifying glass. The crown was screwed in the way it is supposed to and water still got in. I am so pissed right now because they found one of the gaskets faulty and I'm going on 2 weeks while they decide to send me a brand new one or repair my brand new one. You pay $9000 for a brand new watch and it leaks the first day. The sub is supposedly a divers watch which can handle 300 meters but 2 feet in a pool. I'll keep everyone posted.

Presa canary · 4 June 2014, 02:25 PM

Ouch... Hopefully everything works out.

ExplorerChris · 4 June 2014, 02:31 PM

Wow that sucks
You spend that kind of money on a professional divers watch.

Hope you get some resolution and soon

rolex_DateJust · 4 June 2014, 02:35 PM

Sorry to hear that. Hopefully the AD will work something out for you. Good luck

sea-dweller · 4 June 2014, 02:39 PM

Good luck!

Laszlo · 4 June 2014, 02:40 PM

Terrible. Any pics?

SaddleSC · 4 June 2014, 02:51 PM

Let's see some pics...

GradyPhilpott · 4 June 2014, 02:56 PM

I think you deserve a new watch.

Even with the crown unscrewed, the Trip-Lock is supposed to maintain water resistance.

In your case the gasket was faulty out of the box, so the watch was not as advertised.

I understand that Rolex has the prerogative, but this is the kind of thing that is not supposed to happen and it was through no fault of your own.

never2late · 8 June 2014, 04:06 AM

Quote:

Originally Posted by GradyPhilpott

I think you deserve a new watch.

Even with the crown unscrewed, the Trip-Lock is supposed to maintain water resistance.

In your case the gasket was faulty out of the box, so the watch was not as advertised.

I understand that Rolex has the prerogative, but this is the kind of thing that is not supposed to happen and it was through no fault of your own.

A new watch, absolutely. Don't settle for anything less.

Sensokan · 4 June 2014, 02:57 PM

No pics?

jimmyh · 4 June 2014, 03:11 PM

Check it out

jimmyh · 4 June 2014, 03:12 PM

It's NOT a blurry photo. The water made it look like it is. Also, see the magnifying glass full of little bubbles. I'm so mad.

padi56 · 4 June 2014, 07:52 PM

Quote:

Originally Posted by jimmyh

It's NOT a blurry photo. The water made it look like it is. Also, see the magnifying glass full of little bubbles. I'm so mad.

Well first the cyclops is just stuck on the the crystal surface so any water droplets must be under the crystal or cyclops glue has a gap for water to get in.Now condensation will quite normally occur when any warm/hot watch is suddenly exposed to a cold environment i.e. if you enter cold water then shortly after warm/hot water or visa verso. In normal circumstances this will appear as a very fine mist and should disappear in minutes/hour or so when the watch warms up. This can be quite normal as the air trapped inside your watch after say a service will have a small amount of water vapour as its just like normal humidity in the atmosphere, if it disappears quickly all is well. Now if the misting appears as clearly definable droplets of water and does not clear quickly when warm, then it signifies that water has entered the case.And this will NOT evaporate of its own accord and will need to be removed then afraid its off to the RSC as soon as possible.Now to all members if this happens and you do suspect water has entered the case then put the stopped watch in a bag of dry rice grains off to RSC ASAP.

richard371 · 4 June 2014, 03:14 PM

I would demand a new watch. No repairs.

Jack T · 4 June 2014, 08:17 PM

Quote:

Originally Posted by richard371

I would demand a new watch. No repairs.

Agreed, that or a full refund and start all over. Good luck.

brettpaul · 5 June 2014, 05:51 AM

Quote:

Originally Posted by richard371

I would demand a new watch. No repairs.

100% correct - new watch, no discussion!

phils · 5 June 2014, 06:54 AM

Quote:

Originally Posted by richard371

I would demand a new watch. No repairs.

For sure demand a new watch.

Hairdude1 · 4 June 2014, 03:15 PM

That sucks man, sorry to hear

Angrypuppy · 4 June 2014, 03:20 PM

Bummer, I'd want a new watch. Good luck.

jimmyh · 4 June 2014, 03:23 PM

Richard371, that's where i am at with it. I called rolex HQ in NY and they told me basically that it is up to the AD. They said that the warranty covers this and that they would go through it and repair/replace whatever problems they find OR the AD will replace if they want. Rolex said that they do not necessarily replace even if it's no fault of the purchaser (such as this faulty gasket situation). I'm going too see what happens but the AD is taking their time which is also disgusting.

HACKNSACK44 · 4 June 2014, 03:27 PM

That sucks!

MATCH1969 · 4 June 2014, 03:30 PM

Bad luck. Hope AD and Rolex will support you the right way and will give you a brand you one.

accce · 4 June 2014, 03:42 PM

I would not accept it back and would demand for a replacement.

SC11 · 4 June 2014, 03:49 PM

In this instance I would demand a new watch! Not sure on the laws etc but over here I would class it as not fit for purpose sold and as that would ask for a new one or just my money back and take my business elsewhere.

I don't agree with a lot of these topics when people demand a new watch as their bezel is misaligned or the cyclops is slightly out, any mass produced item will have certain QC failures but this may be just a case of a failed seal but to me the water ingest has pushed it pass the point of no return!

newsboy · 4 June 2014, 04:33 PM

Quote:

Originally Posted by pitbull666

In this instance I would demand a new watch! Not sure on the laws etc but over here I would class it as not fit for purpose sold and as that would ask for a new one or just my money back and take my business elsewhere.

I don't agree with a lot of these topics when people demand a new watch as their bezel is misaligned or the cyclops is slightly out, any mass produced item will have certain QC failures but this may be just a case of a failed seal but to me the water ingest has pushed it pass the point of no return!

I've got to agree here. New watch or money back. I'd never be fully happy with the water damaged watch

Johny · 4 June 2014, 09:39 PM

Quote:

Originally Posted by newsboy

I've got to agree here. New watch or money back. I'd never be fully happy with the water damaged watch

this.

Old Expat Beast · 4 June 2014, 03:51 PM

Definitely demand a new watch. Who knows what damage was done inside.

porschedude · 5 June 2014, 03:33 AM

Quote:

Originally Posted by Old Expat Beast

Definitely demand a new watch. Who knows what damage was done inside.

I agree with this, you pay for a watch of this level and quality it should outlast you.

Starbucksboss · 4 June 2014, 04:03 PM

Ooooh that is such bad luck...you must insist on a new watch...it was not fit for purpose.
Note your serial number and refuse an exchange.
Good luck.

Rags2Rolex · 4 June 2014, 04:03 PM

Who is the authorized dealer????????

4 June 2014, 02:24 PM	#1
jimmyh Member Join Date: Mar 2014 Location: virginia Posts: 30	Water in My brand new submariner I just bought a brand new sub date green, went swimming the same day and water got inside fogging up the sapphire and making little bubbles inside of the magnifying glass. The crown was screwed in the way it is supposed to and water still got in. I am so pissed right now because they found one of the gaskets faulty and I'm going on 2 weeks while they decide to send me a brand new one or repair my brand new one. You pay $9000 for a brand new watch and it leaks the first day. The sub is supposedly a divers watch which can handle 300 meters but 2 feet in a pool. I'll keep everyone posted.

4 June 2014, 02:31 PM	#3
ExplorerChris "TRF" Member Join Date: Apr 2014 Real Name: Chris Location: Ontario, Canada Watch: Explorer II 16550 Posts: 1,401	Wow that sucks You spend that kind of money on a professional divers watch. Hope you get some resolution and soon __________________ There's a crown for every achievement A Watch Is Just A Watch A Rolex Is A Timepiece

4 June 2014, 02:40 PM	#6
Laszlo 2024 SubLV41 Pledge Member Join Date: Nov 2007 Location: San Francisco, CA Watch: Date & No Date Posts: 10,868	Terrible. Any pics? __________________ "You might as well question why we breathe. If we stop breathing, we'll die. If we stop fighting our enemies, the world will die." Paul Henreid as Victor Laszlo in Casablanca

4 June 2014, 02:51 PM	#7
SaddleSC "TRF" Member Join Date: Sep 2010 Real Name: Charles B Location: GMT -7 Watch: Hulk 116610LV Posts: 6,131	Let's see some pics... __________________ Hulk 116610LV + GMT II 126710 BLNR + Explorer 124270 + Air King 126900 + Submariner 16613LB

4 June 2014, 02:56 PM	#8
GradyPhilpott 2024 SubLV41 Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: Seiko #SRK050 Posts: 34,460	I think you deserve a new watch. Even with the crown unscrewed, the Trip-Lock is supposed to maintain water resistance. In your case the gasket was faulty out of the box, so the watch was not as advertised. I understand that Rolex has the prerogative, but this is the kind of thing that is not supposed to happen and it was through no fault of your own. __________________ JJ Inaugural TRF $50 Watch Challenge Winner

4 June 2014, 02:25 PM	#2
Presa canary "TRF" Member Join Date: Dec 2012 Real Name: Justin Location: Pa Watch: Explorer ii Posts: 3,155	Ouch... Hopefully everything works out.

4 June 2014, 02:35 PM	#4
rolex_DateJust 2024 Pledge Member Join Date: Oct 2011 Real Name: Sergio Location: Miami, FL Watch: Yes please! Posts: 1,781	Sorry to hear that. Hopefully the AD will work something out for you. Good luck

4 June 2014, 02:39 PM	#5
sea-dweller "TRF" Member Join Date: Oct 2007 Real Name: Dennis Location: Bay Area - 925 Posts: 40,018	Good luck!

4 June 2014, 02:57 PM	#10
Sensokan "TRF" Member Join Date: May 2014 Real Name: Stan Location: New York Posts: 11	No pics?

4 June 2014, 03:11 PM	#11
jimmyh Member Join Date: Mar 2014 Location: virginia Posts: 30	Pic Check it out Attached Images

4 June 2014, 03:12 PM	#12
jimmyh Member Join Date: Mar 2014 Location: virginia Posts: 30	It's NOT a blurry photo. The water made it look like it is. Also, see the magnifying glass full of little bubbles. I'm so mad.

4 June 2014, 03:14 PM	#14
richard371 2024 Pledge Member Join Date: Sep 2007 Location: sf Watch: 116500LN White Posts: 1,853	I would demand a new watch. No repairs.

4 June 2014, 03:15 PM	#18
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	That sucks man, sorry to hear __________________ Instagram: @Hairdude Watches in Collection 5070R, 5522A, 214270 MK1, 228238 16750, 26401, 5711, 116718, 116710LN, 116300, 16710"Coke", 372, 15300, 15703 (All Flipped) Official Member "Perpetual 30" Las Vegas GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member 'WIS-CON' Las Vegas Int'l GTG 2018

4 June 2014, 03:20 PM	#19
Angrypuppy "TRF" Member Join Date: Feb 2013 Real Name: Jason Location: FL390 Posts: 2,376	Bummer, I'd want a new watch. Good luck.

4 June 2014, 03:23 PM	#20
jimmyh Member Join Date: Mar 2014 Location: virginia Posts: 30	Richard371, that's where i am at with it. I called rolex HQ in NY and they told me basically that it is up to the AD. They said that the warranty covers this and that they would go through it and repair/replace whatever problems they find OR the AD will replace if they want. Rolex said that they do not necessarily replace even if it's no fault of the purchaser (such as this faulty gasket situation). I'm going too see what happens but the AD is taking their time which is also disgusting.

4 June 2014, 03:27 PM	#21
HACKNSACK44 "TRF" Member Join Date: Jan 2009 Real Name: Chuck Location: Orlando Watch: 114060 Posts: 8,450	That sucks! __________________ 114060

4 June 2014, 03:30 PM	#22
MATCH1969 "TRF" Member Join Date: Nov 2012 Location: PARIS Watch: Vintage Posts: 2,761	Bad luck. Hope AD and Rolex will support you the right way and will give you a brand you one.

4 June 2014, 03:42 PM	#23
accce "TRF" Member Join Date: Mar 2013 Location: Chevy Chase Watch: WG Daytona Posts: 1,088	I would not accept it back and would demand for a replacement.

4 June 2014, 03:49 PM	#24
SC11 Banned Join Date: Jul 2010 Real Name: Sam Location: UK Watch: AP ☠️ Posts: 6,151	In this instance I would demand a new watch! Not sure on the laws etc but over here I would class it as not fit for purpose sold and as that would ask for a new one or just my money back and take my business elsewhere. I don't agree with a lot of these topics when people demand a new watch as their bezel is misaligned or the cyclops is slightly out, any mass produced item will have certain QC failures but this may be just a case of a failed seal but to me the water ingest has pushed it pass the point of no return!

4 June 2014, 03:51 PM	#27
Old Expat Beast TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2013 Real Name: Adam Location: Far East Watch: Golden Tuna Posts: 28,825	Definitely demand a new watch. Who knows what damage was done inside.

4 June 2014, 04:03 PM	#29
Starbucksboss Banned Join Date: Feb 2014 Location: Reno Posts: 1,028	Ooooh that is such bad luck...you must insist on a new watch...it was not fit for purpose. Note your serial number and refuse an exchange. Good luck.

4 June 2014, 04:03 PM	#30
Rags2Rolex "TRF" Member Join Date: May 2014 Location: West Coast Watch: Sub ND/GMT II SS Posts: 133	Who is the authorized dealer????????

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