Lost Small Pearl on Submariner Bezel :(

[Ibanana]

Hi guys


I just realised that I'm missing the small pearl button on the bezel of my submariner date....

Anyone knows how much it costs to replace and whether Rolex Service centre can replace the pearl only or they have to replace the whole bezel?

Thanks

[kilyung]

116610 or 16610? Very different answers.

[nickb732]

Originally Posted by kilyung

116610 or 16610? Very different answers.

Probably the ceramic one judging from the watch he has listen on his profile?

[Ibanana]

116610 ceramic indeed!

[MonBK]

Originally Posted by kilyung

116610 or 16610? Very different answers.

How different?

[padi56]

Originally Posted by MonBK

How different?

[MonBK]

Very nice illustration Peter but back to the question: What are the two very different answers.

[Wesley Crusher]

It used to be the case that, with the ceramic bezels, the pip could not be replaced and the whole bezel assembly needed to be replaced, but Rolex developed a tool to do the job. It shouldn't cost much more than replacing the pip on an aluminum bezel Sub. Call RSC HK and inquire.

[Ibanana]

Thanks, hope they won't have to change the whole bezel.
Will go to Rolex service centre in Central next week.

[padi56]

They now have a special tool at the RSC and pearls can be now replaced on the ceramic but know idea of the price for replacement far but cheaper than the whole bezel.

[ssultan]

Please keep us posted. Interesting...

[Old Expat Beast]

If it can be physically done, they will do it. RSC HK replaced the pearl on my 5513 recently.

[crowncollection]

Let us know how much it costs please, good luck at Rsc. I am sure they will take care of it

[Racerdj]

Good luck with the repair and keep us posted.

[Rashid.bk]

That even a CW21 watchmaker can change it on a 16610 but a 116610 needs to go to an RSC to be done by Rolex who are likely the only ones who have the special tool. Any body else will likely tell you need a whole new bezel of which on ceramic models you need a special press to reapply the ceramic bezel back. Where on the older model you could just snap the bezel off and replace it with plain hands.

Needless to say the newer one is much more complicated and expensive. That's how different.

[Dyim]

Would this ever be covered by warranty?

[Ibanana]

Quick update: went to Rolex centre in Hong Kong (Central) yesterday. The lady was very knowledgeable and told me they will change only the "pearl" for few hundreds HKD (cheap). No need to change the entire bezel. This isn't covered by the warranty, only the inside she said.
More updates next week when I'll pick up my watch.

[tkerrmd]

Originally Posted by Ibanana

Quick update: went to Rolex centre in Hong long yesterday. The lady was very knowledgeable and told me they will change only the "pearl" for few hundreds HKD (cheap). No need to change the entire bezel. This isn't covered by the warranty, only the inside she said.
More updates next week when I'll pick up my watch.

Good to hear

[Ibanana]

Last update as promised. Went to Rolex centre to pick up my watch.
Basically they changed the pearl + tiny metal ring around it.
Cost me HKD505 (around USD65) so not that cheap I think.

[DanielRomanski]

Originally Posted by Ibanana

Last update as promised. Went to Rolex centre to pick up my watch.

Basically they changed the pearl + tiny metal ring around it.

Cost me HKD505 (around USD65) so not that cheap I think.

Thanks for the update as I just noticed my pearl was missing and I can live with $65.


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[reddeie]

Originally Posted by Ibanana

Last update as promised. Went to Rolex centre to pick up my watch.
Basically they changed the pearl + tiny metal ring around it.
Cost me HKD505 (around USD65) so not that cheap I think.

I had the same problem and I also paid only 50 euros in Italy

[vitalsignsrn]

A relatively painless experience. I think $65 ish is pretty good considering that at one point you would have had to change the entire bezel. Glad it all worked out for you.

[shay2nak]

$65 not bad.

[Bozack90]

Originally Posted by shay2nak

$65 not bad.

I'd say for anything Rolex related that is a relative bargain and wonder what that tool looks like

[Old Expat Beast]

Sounds about right. Did you pick up a copy of the Rolex Mag when you were there?

[Kokoshawnuff]

Strange that something like that would not be covered by warranty, especially when there wasn't any visible damage to the area. Is it typical to make someone pay for such a thing when watch is still under warranty?

[Roger1079]

Originally Posted by Kokoshawnuff

Strange that something like that would not be covered by warranty, especially when there wasn't any visible damage to the area. Is it typical to make someone pay for such a thing when watch is still under warranty?

It depends. I just learned this with my 116509 Daytona when a chrono pusher fell off. Only the inside of the case is guaranteed to be covered. Everything outside the case including crown, pushers, and bracelet are discretionary. My AD informed me that although the outside of the case isn't covered, that they have never seen a repair get billed to the customer during the warranty period if it was truly a defect and not physical damage.

That being said, I am waiting now to hear whether the pusher is covered for me. My AD has already said they will cover the cost if there is indeed a charge for my repair. I will say this though. If Rolex chooses not to cover my defect, it will be my last purchase from an AD and hello to DavidSW for future transactions as this experience will show me what all that extra money spent for the factory warranty is really worth.

[Old Expat Beast]

Originally Posted by Roger1079

It depends. I just learned this with my 116509 Daytona when a chrono pusher fell off. Only the inside of the case is guaranteed to be covered. Everything outside the case including crown, pushers, and bracelet are discretionary. My AD informed me that although the outside of the case isn't covered, that they have never seen a repair get billed to the customer during the warranty period if it was truly a defect and not physical damage.

That being said, I am waiting now to hear whether the pusher is covered for me. My AD has already said they will cover the cost if there is indeed a charge for my repair. I will say this though. If Rolex chooses not to cover my defect, it will be my last purchase from an AD and hello to DavidSW for future transactions as this experience will show me what all that extra money spent for the factory warranty is really worth.

You don't need to buy from an AD to get the Rolex warranty.

[Roger1079]

Originally Posted by Old Expat Beast

You don't need to buy from an AD to get the Rolex warranty.

Rolex can choose to deny a warranty claim though should the watch not have been purchased from an AD though. Correct?

[Old Expat Beast]

Originally Posted by Roger1079

Rolex can choose to deny a warranty claim though should the watch not have been purchased from an AD though. Correct?

If the warranty card has an AD stamp on it, which they usually do, you are covered, as is any subsequent owner within two years of the date on the card.