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Baco Noir · 2 February 2015, 02:56 AM

I've seen quite a few threads on the net about poor service and damaged watches from the Panerai Service Center in Dallas, and mixed in those threads are a few positive comments here and there. Just wondering if this is a case of 'the squeaky wheel gets the grease' type thing.

Has anyone had a goor, great or excellent experience with the Panerai Service Center in Dallas? I'm interested because I just bought one with an in house movement and don't have other service options so I'd like to get a feel for what I can expect.

Thanks,

Roger

Sent from my iPad (so I blame autocorrect for the spellin' errs)

Cru Jones · 2 February 2015, 05:36 AM

Well, what are there, four or five negative threads out there? Among how many services? People expect good service and when then get it, no big deal and no need to post on the internets.

For sure, it's not good when someone gets substandard service, but, I would say that's far from the norm....and no brand is immune from shoddy service.

And, AFAIK, no one has said PSC hasn't fixed a mistake.....

Travelller · 2 February 2015, 07:12 AM

Quote:

Originally Posted by Cru Jones

...People expect good service and when then get it, no big deal and no need to post...

very true, which is why I made the effort to post a more positive review of my service experience with Richemont N. EU. (obviously not that interesting to those relying on Dallas).

srvrf · 2 February 2015, 06:50 AM

I have a thread somewhere and my service with PASC was perfect. That being said, I'd suggest sending it in with a letter with embedded photos. I clearly marked scratches that I wanted addressed and also documented how it was when I sent it in.

mborkow · 4 February 2015, 03:43 PM

I had good experiences with PASC but I always had my AD send it to them on my behalf rather than send it in directly myself.

Baco Noir · 4 February 2015, 11:58 PM

Quote:

Originally Posted by mborkow

I had good experiences with PASC but I always had my AD send it to them on my behalf rather than send it in directly myself.

Humm, this with doing the photo documentation as mentioned above might be the best idea. At least then when it comes back, you have an AD on your side as a third party voice to support you with PASC if anything is out of whack.

Sent from my iPad (so I blame autocorrect for the spellin' errs)

2 February 2015, 02:56 AM	#1
Baco Noir "TRF" Member Join Date: Dec 2007 Real Name: Roger Location: Colorado Watch: this ya'll Posts: 4,969	Great Service at Panerai Service Center in Dallas? I've seen quite a few threads on the net about poor service and damaged watches from the Panerai Service Center in Dallas, and mixed in those threads are a few positive comments here and there. Just wondering if this is a case of 'the squeaky wheel gets the grease' type thing. Has anyone had a goor, great or excellent experience with the Panerai Service Center in Dallas? I'm interested because I just bought one with an in house movement and don't have other service options so I'd like to get a feel for what I can expect. Thanks, Roger Sent from my iPad (so I blame autocorrect for the spellin' errs) __________________ Current Collection: Rolex 126619LB, 116710BLNR, and 216570 polar Explorer II; Omega Apollo 8 Speedmaster and Planet Ocean 42; Tudor BB Bronze Bucherer Blue Edition; Nomos Neomatik 42; Breitling Aerospace, Avenger Blackbird, & SuperOcean 44; Doxa 300 Pro Carbon; Stowa Limette; Laco Napa Flieger; Mickey Mouse Timex Electric; and dare I say it...an Apple Watch too

2 February 2015, 05:36 AM	#2
Cru Jones 2024 SubLV41 Pledge Member Join Date: Mar 2010 Location: Paris, France Posts: 35,296	Well, what are there, four or five negative threads out there? Among how many services? People expect good service and when then get it, no big deal and no need to post on the internets. For sure, it's not good when someone gets substandard service, but, I would say that's far from the norm....and no brand is immune from shoddy service. And, AFAIK, no one has said PSC hasn't fixed a mistake.....

2 February 2015, 06:50 AM	#4
srvrf 2024 Pledge Member Join Date: Dec 2013 Real Name: Steve Location: Indiana Watch: PP/AP/VC Posts: 2,156	I have a thread somewhere and my service with PASC was perfect. That being said, I'd suggest sending it in with a letter with embedded photos. I clearly marked scratches that I wanted addressed and also documented how it was when I sent it in.

4 February 2015, 03:43 PM	#5
mborkow "TRF" Member Join Date: Oct 2007 Location: san francisco Watch: gmt2c pam372 Posts: 842	I had good experiences with PASC but I always had my AD send it to them on my behalf rather than send it in directly myself.

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