AD Incompetence

[Tyl3r]

Hello All,

I purchased a brand new Daytona the other day at an AD. Toward the end of the purchase an employee of the store asked if I wanted the bracelet sized. I said I did. However, I mentioned that dealers have scuffed/stripped my bracelet screws in the past. His response, Rolex screws are difficult to get out.

At this point my heart is racing. What kind of response is that? I hesitantly hand over my brand new Rolex for sizing. When I get it back, I look at the screws and they are severely damaged. I was thinking what the heck did I just do.

Am I being too OCD? I plan on going to the NY RSC this week. What should I expect from them? Will the screw they replace be flush with the link like they come from the factory? Should I just absorb the cost and purchase new links?

Thank you,
Tyler

EDIT: I just found out that the person who sized the bracelet was not the owner.

[Old Expat Beast]

Not sure where you stand with RSC, since the AD messed it up. It's not really a warranty issue. AD should make it right.

[Tyl3r]

Originally Posted by Old Expat Beast

Not sure where you stand with RSC, since the AD messed it up. It's not really a warranty issue. AD should make it right.

I thought about that. However, I feel it's too late. He did kind of warn me and I walked out without saying anything even after the damage.

[Old Expat Beast]

Originally Posted by Tyl3r

I thought about that. However, I feel it's too late. He did kind of warn me and I walked out without saying anything even after the damage.

Did he scratch the sides of the links, too? Any chance of a photo? New screws might do it, and those you can probably get for free from the AD, under the circumstances.

[Tyl3r]

Originally Posted by Old Expat Beast

Did he scratch the sides of the links, too? Any chance of a photo? New screws might do it, and those you can probably get for free from the AD, under the circumstances.

Luckily he only destroyed the screws. Ironically RSC is closer to me than the AD. And even if he were to have the screws, what good would he do me lol? He can't properly size a bracelet. Thank you for your advice. I'm not sure why he had to mess with two of the screws on one side (pictured below) and one on the other.

[Old Expat Beast]

Originally Posted by Tyl3r

Luckily he only destroyed the screws. Ironically RSC is closer to me than the AD. And even if he were to have the screws, what good would he do me lol? He can't properly size a bracelet. Thank you for your advice. I'm not sure why he had to mess with two of the screws on one side (pictured below) and one on the other.

That is bad. I'm not even sure that the one on the left can still be unscrewed. Ok, go to RSC, explain what happened, and maybe they will fix it. That's my advice anyway. Good luck, and let us know how it goes.

[sloter]

Originally Posted by Tyl3r

Luckily he only destroyed the screws. Ironically RSC is closer to me than the AD. And even if he were to have the screws, what good would he do me lol? He can't properly size a bracelet. Thank you for your advice. I'm not sure why he had to mess with two of the screws on one side (pictured below) and one on the other.

Good god what did he use a hammer and chisel? That's a joke!

[Muzz]

Originally Posted by Tyl3r

Luckily he only destroyed the screws. Ironically RSC is closer to me than the AD. And even if he were to have the screws, what good would he do me lol? He can't properly size a bracelet. Thank you for your advice. I'm not sure why he had to mess with two of the screws on one side (pictured below) and one on the other.

I have never seen a job that bad even from elementary school student. If that was me, I would not have paid for the watch via an Amex pull back. That is garbage.

[707soldier]

Sorry to hear, the AD should make it right.

[btinl]

I never let the AD size my bracelet. It's easy to do on your own.

[Punishher7]

Wow that is terrible. I just took my brand new sub in for sizing at an AD that I did not buy from. I was pleasantly surprised when I got it back with zero damage to the screws and free of charge. I will be giving them business in the near future!

[MBYSF]

Wow that should be remedied by your AD immediately. There is NO reason that should have happened to you. Take it back to them at your earliest convenience and let them know of your unhappiness.

Hope you get it looking new again soon!

Good luck

[Mis3]

Originally Posted by MBYSF

Wow that should be remedied by your AD immediately. There is NO reason that should have happened to you. Take it back to them at your earliest convenience and let them know of your unhappiness.

I, for one, would not let this AD touch my watch again to avoid further damages.
I will go straight to the RSC.

[ec51]

Originally Posted by Mis3

I, for one, would not let this AD touch my watch again to avoid further damages.

I will go straight to the RSC.

I love how most seem to think the RSC is some magical place filled with fairy tales and unicorns.

Do it yourself. It's just a matter of using the correct screwdriver.

That is just a lazy hackjob. Sorry op.

[TheRealPatek]

I agree that if you want something done right, do it yourself. But this is a company that Rolex trusts to sell their new inventory! This AD should make it right. These AD's need some help training. If an AD can't even adjust the bracelet, then I'd never shop there again. Inexcusable.

Originally Posted by ec51

I love how most seem to think the RSC is some magical place filled with fairy tales and unicorns.

Do it yourself. It's just a matter of using the correct screwdriver.

That is just a lazy hackjob. Sorry op.

[captainnice]

Good luck, Tyler

[seand442]

Holy hell. I would be pissed. I would see if the AD is willing/able to source some screws that aren't messed up and swap them and screw them in myself. If not, I would write a strongly worded letter to RUSA describing the incompetency of one of their AD's. Either they screwed it up and knew it, or had no clue what they were doing and did it anyway. Unacceptable, either way.

[waQstar]

Unbelievable, this should have been a a good enough reason to cancel the transaction and never go back to this AD.

I'm hoping RSC would take care of it no charge, best of luck!

[rowelex]

If that is true, then every watch adjusted at AD would be buggered up like this. I would go back and raise some he!!

[CWIN]

I'm always amazed when I here of ads mangling screws ect. It's not rocket science. Sorry it turned out that way. I would ask the AD to rectify the situation and invest in a proper screwdriver. Very easy to do yourself.

[tkerrmd]

Originally Posted by CWIN

I'm always amazed when I here of ads mangling screws ect. It's not rocket science. Sorry it turned out that way. I would ask the AD to rectify the situation and invest in a proper screwdriver. Very easy to do yourself.

agree and I have had that happen before also!!

[scott k]

That is a supreme hack job....

[tjjma]

This might be the right post to say O.M.G.

That's total incompetence. I had one link removed from my bracelet by my AD and afterwards I'd asked how the head of the screw look like it was never touched. The trick is heat which loosens the loctite and the breakaway torque is minimal. Otherwise he said that's why people break the head of the screw off or round off the phillips section.

There was another post on applying/removing loctite approx. couple weeks ago. Heat should only applied to that local area on the link. The heating machine my AD used was something similar to what my optometrist used to heat temples on eyeglasses for shaping.

[JohnBaker3]

Originally Posted by tjjma

The trick is heat which loosens the loctite and the breakaway torque is minimal.

+2

Loctite 221 and 222 soften nicely with a little heat applied.

Any AD who doesn't know that shouldn't be sizing anything.

[Danny83]

Rsc would give them to you for free,also buy your own tool

[hanybad]

Holly, I can do a better job than this all you need is a well made screwdriver and some tape, does the AD have his own watchmaker?
Good luck at RSC they should take care of those screws.

[jandr272]

Go raise holy heck at the dealer. Make it awkward for other customers in there... they damaged your property. If they don't fix it immediately and completely, make sure they know you will be filing complaints with Rolex USA, the BBB, etc. That is ridiculous!

[ec51]

Originally Posted by jandr272

Go raise holy heck at the dealer. Make it awkward for other customers in there...

Greattttt advice....

[jandr272]

Originally Posted by ec51

Greattttt advice....

Going on how the OP already advised they handled it, throwing a fit would be completely appropriate. If they were the reasonable, we should fix this type of business I can't imagine he would've been allowed to walk out with the watch like that! If I were the owner I would rather have a customer throwing a fit so I could find out what happened than have him politely, quietly go away and never have the chance to rectify my employee's damage to his property.

[kilyung]