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Michael T · 27 March 2015, 02:37 AM

I dropped one my Dupont in our kitchen at home on the brick floor. it would not stay open. I mailed it to their USA distributor and it came back fixed with no charge. Very well done.

Bisquitlips · 27 March 2015, 10:05 AM

Lovely!!! Always glad to hear that a luxury maker of fine writing instruments stand behind their products and their customers!

Lion · 29 March 2015, 01:20 AM

Quote:

Originally Posted by michael T

I dropped one my Dupont in our kitchen at home on the brick floor. it would not stay open. I mailed it to their USA distributor and it came back fixed with no charge. Very well done.

That's really very nice to hear when a manufacturer stands behind their product(s) and fixes an item free of charge even when it is due to an accident by the consumer!!!

Take care…..Leo

27 March 2015, 02:37 AM	#1
Michael T 2024 Pledge Member Join Date: Nov 2009 Location: Houston Posts: 1,243	Great experience with ST Dupont I dropped one my Dupont in our kitchen at home on the brick floor. it would not stay open. I mailed it to their USA distributor and it came back fixed with no charge. Very well done.

27 March 2015, 10:05 AM	#2
Bisquitlips 2024 Pledge Member Join Date: Sep 2008 Real Name: Richard Location: USA Watch: YM Deep Space Posts: 12,521	Lovely!!! Always glad to hear that a luxury maker of fine writing instruments stand behind their products and their customers! __________________ Rolex Yacht-Master 40mm (SS-YG / Deep Space MOP) 16623 Breitling Aerospace Titanium / 18K with UTC. Omega Speedmaster 3510.50 Oris TT1 Pro Diver Regulator 43MM

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