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Prestige_Swiss · 28 July 2015, 08:13 AM

So I called the AP AD in Houston trying to get information on ordering a stainless bracelet for the Diver that I am picking up on Friday, and the lady was telling me that she couldn't order the bracelet for me because it would void the warranty. I had never heard that so I called the AD in Dallas and they mentioned that they could order it and it wasn't correct info. Has anyone else had mixed info like that before?

APRolex · 28 July 2015, 08:17 AM

Chalk it up to just misinformed.

thomaspp · 28 July 2015, 08:17 AM

Nah

Sent from my iPhone using Tapatalk

singe89 · 28 July 2015, 08:40 AM

Bad info. AP will sell you the bracelet and service it no problem. I've confirmed it with Clearwater when i called about getting the RG bracelet for my 15305or.

Although I have been told that AP torques the screws on the case back (and internal shield for non clear case back models) to certain specs and if screws are not at those exact specs they might void warrenty if a non authorized service center opened up the watch.

Prestige_Swiss · 28 July 2015, 09:25 AM

Quote:

Originally Posted by singe89

Bad info. AP will sell you the bracelet and service it no problem. I've confirmed it with Clearwater when i called about getting the RG bracelet for my 15305or.

Although I have been told that AP torques the screws on the case back (and internal shield for non clear case back models) to certain specs and if screws are not at those exact specs they might void warrenty if a non authorized service center opened up the watch.

That is one thing that the boutique in FL said. I guess its almost like the screws being torqued, thats just my own theory but that is one thing that would void it.

texex91 · 28 July 2015, 08:40 AM

The Houston AD is a terrible (if that was the one) from every interaction I've had with them. I put them on Turd-oh level. Go elsewhere and save your sanity.

Just call AP Boutique in NYC and get them to help you.

Prestige_Swiss · 28 July 2015, 09:31 AM

Quote:

Originally Posted by texex91

The Houston AD is a terrible (if that was the one) from every interaction I've had with them. I put them on Turd-oh level. Go elsewhere and save your sanity.

Just call AP Boutique in NYC and get them to help you.

Yes it was the Houston AD I believe the name is Lewis Jewelers. (Don't know if Im allowed to mention their name) They were helpful until today. I think I will also place them on Turd-oh level. I actually just got an email from them and their reasoning was because they did it before and afterwards the watch wasn't telling proper time and AP didn't warranty the watch. Could only imagine that something went wrong on that AD's part.

jjnd08 · 28 July 2015, 09:36 AM

Misinformation.

I know the guys at the Dallas AD, Eiseman's, they really pride themselves in having their sales staff know their stuff.

They are great also. If you speak to Mike or Kevin, and tell them I said hi.

Prestige_Swiss · 28 July 2015, 09:40 AM

Quote:

Originally Posted by jjnd08

Misinformation.

I know the guys at the Dallas AD, Eiseman's, they really pride themselves in having their sales staff know their stuff.

They are great also. If you speak to Mike or Kevin, and tell them I said hi.

Thanks JJ, I actually spoke with Jonathan at Eisman's and they offered to take care of all my AP needs.

jjnd08 · 28 July 2015, 09:42 AM

Quote:

Originally Posted by Prestige_Swiss

Thanks JJ, I actually spoke with Jonathan at Eisman's and they offered to take care of all my AP needs.

Glad to hear. I haven't met Jonathan, but I know someone else in the forum bought a watch from him and was pleased with his service.

the_Hunter · 28 July 2015, 10:30 AM

Quote:

Originally Posted by jjnd08

Glad to hear. I haven't met Jonathan, but I know someone else in the forum bought a watch from him and was pleased with his service.

That's funny I have his business card sitting on my night stand. I haven't bought anything from them but have done a loot of looking and they have always been supper helpful.

-Hunter

Prestige_Swiss · 28 July 2015, 09:43 AM

This weekend I will be in DFW, I think I might swing through

jjnd08 · 28 July 2015, 10:06 AM

Quote:

Originally Posted by Prestige_Swiss

This weekend I will be in DFW, I think I might swing through

I'd recommend it. Sales staff is very friendly, and I never felt pressured to buy. I came in about 4 times over 3 months to try on a watch before I bought it too.

Hairdude1 · 28 July 2015, 09:54 AM

Yet another misinformed sales rep

Prestige_Swiss · 28 July 2015, 10:09 AM

Nice to know JJ, I noticed that the get together thread for the Texas area was pretty dead. We should meet up sometime. Im in DFW/FTW area once a month. What piece did you end up going with by the way?

jjnd08 · 28 July 2015, 11:40 AM

Quote:

Originally Posted by Prestige_Swiss

Nice to know JJ, I noticed that the get together thread for the Texas area was pretty dead. We should meet up sometime. Im in DFW/FTW area once a month. What piece did you end up going with by the way?

Missed the second part of this. I bought a 15400 from them.

bryan13 · 28 July 2015, 10:16 AM

Im 15 minutes from Lewis, and Ive only walked in there once to have my Subs bracelet adjusted. They were very nice about it and had it done in a minute or two, but I have never been in there looking for a piece.

jjnd08 · 28 July 2015, 10:25 AM

Quote:

Originally Posted by Prestige_Swiss

Nice to know JJ, I noticed that the get together thread for the Texas area was pretty dead. We should meet up sometime. Im in DFW/FTW area once a month. What piece did you end up going with by the way?

Quote:

Originally Posted by bryan13

Im 15 minutes from Lewis, and Ive only walked in there once to have my Subs bracelet adjusted. They were very nice about it and had it done in a minute or two, but I have never been in there looking for a piece.

I'd be up for a mini get together with a TRF crew. Several watch shops in North Park!

Prestige_Swiss · 28 July 2015, 11:54 AM

Quote:

Originally Posted by jjnd08

I'd be up for a mini get together with a TRF crew. Several watch shops in North Park!

I love North Park, its where I go when I am in town. Im not a Hublot guy but their boutique is nice and also the Panerai one is pretty sweet. Im starting to get into this forum more and Im always up for meeting people with the same love of watches

jjnd08 · 28 July 2015, 10:30 PM

Quote:

Originally Posted by Prestige_Swiss

I love North Park, its where I go when I am in town. Im not a Hublot guy but their boutique is nice and also the Panerai one is pretty sweet. Im starting to get into this forum more and Im always up for meeting people with the same love of watches

Shoot me a PM when you are back in town next month, I'm not going to be free this weekend, and we can grab drinks and maybe see some watches.

Prestige_Swiss · 28 July 2015, 11:47 AM

Quote:

Originally Posted by bryan13

Im 15 minutes from Lewis, and Ive only walked in there once to have my Subs bracelet adjusted. They were very nice about it and had it done in a minute or two, but I have never been in there looking for a piece.

I mean I've only spoken with the Uptown location staff. They were really willing to help and I definitely appreciated it but they were just so sure that my warranty would be voided and I just decided hey its all good Im not going to go back and forth

waisoserious · 28 July 2015, 12:22 PM

I think your AD said that because AP doesn't want people inventing new models.

When I asked my AD (who is always very good to me interms of service and discounts), for help to convert my 26320 from bracelet to leather, they initially said there was no option available.

After some more probing, they eventually decided to "try" to help by ordering the plots 1st for my 26320 to see if it would even fit. They said they would order the plots 1st and if it fit they would order the leather strap and deployment clasp afterwards. So they eventually did help.

While I was in Dubai, I visited the boutique at the Dubai Mall. Carrie at the boutique told me the reason my AD initial refused my request is because AP doesn't like people making their watches look like they aren't supposed to (i.e. SS ROC on leather) and inventing new models. Also when some watch enthusiasts see a watch as they've never seen before (26320 SS on leather or ROO Volcano on bracelet), they might assume its fake. So AD's generally recommend against these type of conversions or just outright refuse to help.

The authorized AP service center in Taiwan wouldn't even tell my AD which plots to order for my 26320 to do a conversion. My AD had to guess which models would have suitable/compatible plots. We eventually confirmed that the plots were correct when another member on this forum, who also did the conversion, gave me the part number.

Prestige_Swiss · 28 July 2015, 02:45 PM

It make sense why they would be against it. Thanks

Prestige_Swiss · 5 August 2015, 03:15 AM

Definitely will JJ. Thanks

Instagram: JohnattanTorres

28 July 2015, 08:13 AM	#1
Prestige_Swiss "TRF" Member Join Date: Jul 2012 Real Name: John Location: Texas Watch: 126610LN Posts: 1,279	Interesting experience with an AD here in TX So I called the AP AD in Houston trying to get information on ordering a stainless bracelet for the Diver that I am picking up on Friday, and the lady was telling me that she couldn't order the bracelet for me because it would void the warranty. I had never heard that so I called the AD in Dallas and they mentioned that they could order it and it wasn't correct info. Has anyone else had mixed info like that before? __________________ ________________ Present: 126610LN “You can have everything in life you want, if you’ll just help enough other people get what they want.” -Ziglar

28 July 2015, 08:17 AM	#3
thomaspp "TRF" Member Join Date: Dec 2010 Location: N/A Posts: 11,137	Nah Sent from my iPhone using Tapatalk __________________ Instagram: @watches_anonymous

28 July 2015, 09:36 AM	#8
jjnd08 "TRF" Member Join Date: Jan 2013 Location: United States Posts: 8,615	Misinformation. I know the guys at the Dallas AD, Eiseman's, they really pride themselves in having their sales staff know their stuff. They are great also. If you speak to Mike or Kevin, and tell them I said hi. __________________ ---------------------- Instagram: watchesandchickensandwiches

28 July 2015, 09:43 AM	#12
Prestige_Swiss "TRF" Member Join Date: Jul 2012 Real Name: John Location: Texas Watch: 126610LN Posts: 1,279	This weekend I will be in DFW, I think I might swing through __________________ ________________ Present: 126610LN “You can have everything in life you want, if you’ll just help enough other people get what they want.” -Ziglar

28 July 2015, 09:54 AM	#14
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	Yet another misinformed sales rep __________________ Instagram: @Hairdude Watches in Collection 5070R, 5522A, 214270 MK1, 228238 16750, 26401, 5711, 116718, 116710LN, 116300, 16710"Coke", 372, 15300, 15703 (All Flipped) Official Member "Perpetual 30" Las Vegas GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member 'WIS-CON' Las Vegas Int'l GTG 2018

28 July 2015, 08:17 AM	#2
APRolex Banned Join Date: Sep 2014 Real Name: Sam Location: NYC Watch: AP Perp Skeleton Posts: 1,071	Chalk it up to just misinformed.

28 July 2015, 08:40 AM	#4
singe89 "TRF" Member Join Date: Oct 2011 Real Name: Jim Location: Orange County, CA Watch: Rolex, AP & Patek Posts: 3,747	Bad info. AP will sell you the bracelet and service it no problem. I've confirmed it with Clearwater when i called about getting the RG bracelet for my 15305or. Although I have been told that AP torques the screws on the case back (and internal shield for non clear case back models) to certain specs and if screws are not at those exact specs they might void warrenty if a non authorized service center opened up the watch.

28 July 2015, 08:40 AM	#6
texex91 "TRF" Member Join Date: May 2007 Location: . Posts: 17,898	The Houston AD is a terrible (if that was the one) from every interaction I've had with them. I put them on Turd-oh level. Go elsewhere and save your sanity. Just call AP Boutique in NYC and get them to help you.

28 July 2015, 10:09 AM	#15
Prestige_Swiss "TRF" Member Join Date: Jul 2012 Real Name: John Location: Texas Watch: 126610LN Posts: 1,279	Nice to know JJ, I noticed that the get together thread for the Texas area was pretty dead. We should meet up sometime. Im in DFW/FTW area once a month. What piece did you end up going with by the way? __________________ ________________ Present: 126610LN “You can have everything in life you want, if you’ll just help enough other people get what they want.” -Ziglar

28 July 2015, 10:16 AM	#17
bryan13 "TRF" Member Join Date: Jan 2015 Location: DC Posts: 94	Im 15 minutes from Lewis, and Ive only walked in there once to have my Subs bracelet adjusted. They were very nice about it and had it done in a minute or two, but I have never been in there looking for a piece.

28 July 2015, 12:22 PM	#22
waisoserious "TRF" Member Join Date: Jun 2015 Location: Taiwan Watch: 116515LN, 126621 Posts: 180	I think your AD said that because AP doesn't want people inventing new models. When I asked my AD (who is always very good to me interms of service and discounts), for help to convert my 26320 from bracelet to leather, they initially said there was no option available. After some more probing, they eventually decided to "try" to help by ordering the plots 1st for my 26320 to see if it would even fit. They said they would order the plots 1st and if it fit they would order the leather strap and deployment clasp afterwards. So they eventually did help. While I was in Dubai, I visited the boutique at the Dubai Mall. Carrie at the boutique told me the reason my AD initial refused my request is because AP doesn't like people making their watches look like they aren't supposed to (i.e. SS ROC on leather) and inventing new models. Also when some watch enthusiasts see a watch as they've never seen before (26320 SS on leather or ROO Volcano on bracelet), they might assume its fake. So AD's generally recommend against these type of conversions or just outright refuse to help. The authorized AP service center in Taiwan wouldn't even tell my AD which plots to order for my 26320 to do a conversion. My AD had to guess which models would have suitable/compatible plots. We eventually confirmed that the plots were correct when another member on this forum, who also did the conversion, gave me the part number.

28 July 2015, 02:45 PM	#23
Prestige_Swiss "TRF" Member Join Date: Jul 2012 Real Name: John Location: Texas Watch: 126610LN Posts: 1,279	It make sense why they would be against it. Thanks __________________ ________________ Present: 126610LN “You can have everything in life you want, if you’ll just help enough other people get what they want.” -Ziglar

5 August 2015, 03:15 AM	#24
Prestige_Swiss "TRF" Member Join Date: Jul 2012 Real Name: John Location: Texas Watch: 126610LN Posts: 1,279	Definitely will JJ. Thanks Instagram: JohnattanTorres __________________ ________________ Present: 126610LN “You can have everything in life you want, if you’ll just help enough other people get what they want.” -Ziglar

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