I feel bad...I keep going to the AD

[LuminousMaximus]

and trying on watches, but I buy from TRF... I never buy from him, and now I would like to try on a SD4000, but I can't bring myself to go there to try it on.

What should I do? Wear out another AD...

[rolfiz]

Glue a mustache on and disguise your voice?

[zama]

Originally Posted by LuminousMaximus

and trying on watches, but I buy from TRF... I never buy from him, and now I would like to try on a SD4000, but I can't bring myself to go there to try it on.

What should I do? Wear out another AD...

If they give you good service then maybe you should try buying from them.

[porschedude]

Originally Posted by zama

If they give you good service then maybe you should try buying from them.

This

[Gasoil4ever]

Ive had the kind of same feeling with Rolex Paris, they gently polished for free a little ding I had done on my GMTII bought from TRF. I always remembered that so when service time came I sent it there.

At least I gave them a little business.

[Laszlo]

Go to a different AD. I played this game for a while and it got old. Toni had seen enough of me. LOL.

[Flex368]

Originally Posted by LuminousMaximus

and trying on watches, but I buy from TRF...

If I write what I´m thinking I´ll probably get banned.

[Abdullah71601]

Are you a distraction to other customers while you're there? Do you say nice things about their products in front of other customers?

They are locked up in there for the whole day, how is your presence going to be an expense they can't live with?

If you feel too guilty, buy a nice band or some other trinkets to ease your conscience.

[Fleetlord]

Originally Posted by LuminousMaximus

and trying on watches, but I buy from TRF... I never buy from him, and now I would like to try on a SD4000, but I can't bring myself to go there to try it on.

What should I do? Wear out another AD...

You should stop wasting their or any other AD's time.

It's a business, not a museum.

[tkerrmd]

Originally Posted by Fleetlord

You should stop wasting their or any other AD's time.

It's a business, not a museum.

Yup, maybe if you bought from them and developed a relationship things may work out in your favor, you may be surprised !!

[Gasoil4ever]

Originally Posted by Fleetlord

You should stop wasting their or any other AD's time.



It's a business, not a museum.

And stock, staff, rent as to be paid for...

That's why I bought my SD4k at an AD after buying my 16710 GMT from TRF (but anyways none was available anymore from AD's...).

[SeaAndSky]

Originally Posted by Fleetlord

You should stop wasting their or any other AD's time.

It's a business, not a museum.

Yup. Seems like pretty simple common sense to me. I would never do that.

[Chadridv]

Originally Posted by Fleetlord

You should stop wasting their or any other AD's time.

It's a business, not a museum.

Not sure why some of the comments in this thread rub me the wrong way, but this one is a clear example. Let's break this down.

Of course it's not a museum, in fact in a museum you can't touch anything where as in an AD you are heavily encouraged to try on watches and handle as many watches as your heart desires. You could wear a shirt into an AD that says "no intention of buying" and if they're smart they would still encourage you to try watches on. Obviously it's a business and not a museum but the connection makes no sense.

It's not a waste of their time, unless they're dealing with a disrespectful and deceitful patron who's out to somehow take advantage of others, which is clearly not the case with the OP or most members on TRF.

Ask Rolex corporate if an enthusiast should stop visiting ADs simply because They have no intention of buying and I can 100% guarantee you their answer will be to please please continue visiting ADs.

There's more to sales and marketing than 1 person who goes to an AD to see models, try on watches and ultimately purchase elsewhere. A positive experience in that AD can lead to countless future sales in this day and age. I have friends who would never buy online or take the trusted seller route. When they come to me and ask where to go to purchase, I will tell them which ADs I've had great experiences at.

Lastly, and overall as long as you're not taking advantage of a sales person, being deceitful or pulling a fast one, there should never be a problem with window shopping. It actually plays a huge factor in driving the market for most major industries.

Last anecdote. I don't work in sales, but a few times a year I help my parents with their business which is the sales of museum quality antique and jewelry. I have customers who make the announcement on arrival that they WILL NOT BE PURCHASING ANYTHING, but they love everything and Would love to see a few things. I say of course and that I'd be happy to show them anything. Sometimes I'll work with them for 30-60+ minutes with no sale in sight, they leave and I never see them again. Other times and quite frequently actually, they show back up with a friend who is not looking to buy but not closed off to it. I make a sale, and I'm sure that 99% of that sale is attributed to the first "non buying" customer.

Point is, as a sales person you have to treat everyone the same and work with people as if meeting your number or closing percentage is not the most important thing on earth. To me that's how a great business functions, and actually yes the opposite of a museum which to me was a silly comparison to begin with.

[Desibaba]

Originally Posted by Chadridv

Point is, as a sales person you have to treat everyone the same and work with people as if meeting your number or closing percentage is not the most important thing on earth. To me that's how a great business functions, and actually yes the opposite of a museum which to me was a silly comparison to begin with.

That sounds awesome on paper but in reality when you sit down with your sales manager for your monthly evaluation and they see that you have seen way too many customers but didnt "Close" enough (Every industry is different but in the car business if we see 3 customers we are expected to sell one car) then it definitely doesnt make you look good. So yes at your Mom n Pops place its great to provide that kind of customer service but ask someone who works at Mayors or another big retailer as to how it looks if they see 250 customers in a month and only close 30-40 of them. Chances are they wont be employed there for too long. We are constantly told that it costs the company a lot of money in advertising and marketing for each customer who walks in through the door so if you arent closing enough customers they dont want you there.

[Fleetlord]

Originally Posted by Chadridv

Not sure why some of the comments in this thread rub me the wrong way, but this one is a clear example. Let's break this down.

Of course it's not a museum, in fact in a museum you can't touch anything where as in an AD you are heavily encouraged to try on watches and handle as many watches as your heart desires. You could wear a shirt into an AD that says "no intention of buying" and if they're smart they would still encourage you to try watches on. Obviously it's a business and not a museum but the connection makes no sense.

It's not a waste of their time, unless they're dealing with a disrespectful and deceitful patron who's out to somehow take advantage of others, which is clearly not the case with the OP or most members on TRF.

Ask Rolex corporate if an enthusiast should stop visiting ADs simply because They have no intention of buying and I can 100% guarantee you their answer will be to please please continue visiting ADs.

There's more to sales and marketing than 1 person who goes to an AD to see models, try on watches and ultimately purchase elsewhere. A positive experience in that AD can lead to countless future sales in this day and age. I have friends who would never buy online or take the trusted seller route. When they come to me and ask where to go to purchase, I will tell them which ADs I've had great experiences at.

Lastly, and overall as long as you're not taking advantage of a sales person, being deceitful or pulling a fast one, there should never be a problem with window shopping. It actually plays a huge factor in driving the market for most major industries.

Last anecdote. I don't work in sales, but a few times a year I help my parents with their business which is the sales of museum quality antique and jewelry. I have customers who make the announcement on arrival that they WILL NOT BE PURCHASING ANYTHING, but they love everything and Would love to see a few things. I say of course and that I'd be happy to show them anything. Sometimes I'll work with them for 30-60+ minutes with no sale in sight, they leave and I never see them again. Other times and quite frequently actually, they show back up with a friend who is not looking to buy but not closed off to it. I make a sale, and I'm sure that 99% of that sale is attributed to the first "non buying" customer.

Point is, as a sales person you have to treat everyone the same and work with people as if meeting your number or closing percentage is not the most important thing on earth. To me that's how a great business functions, and actually yes the opposite of a museum which to me was a silly comparison to begin with.

Tell this to the salesperson who's up got wasted by the repeat SERIAL Browser, when the very next customer came in and was helped by the next salesperson whose UP it is and that customer BOUGHT a SMURF Submariner @ retail....

The people who work at AD's don't work for Rolex, so they don't get paid to waive the flag. They get paid to sell.

[Chadridv]

Originally Posted by Desibaba

That sounds awesome on paper but in reality when you sit down with your sales manager for your monthly evaluation and they see that you have seen way too many customers but didnt "Close" enough (Every industry is different but in the car business if we see 3 customers we are expected to sell one car) then it definitely doesnt make you look good. So yes at your Mom n Pops place its great to provide that kind of customer service but ask someone who works at Mayors or another big retailer as to how it looks if they see 250 customers in a month and only close 30-40 of them. Chances are they wont be employed there for too long. We are constantly told that it costs the company a lot of money in advertising and marketing for each customer who walks in through the door so if you arent closing enough customers they dont want you there.

Originally Posted by Fleetlord

Tell this to the salesperson who's up got wasted by the repeat SERIAL Browser, when the very next customer came in and was helped by the next salesperson whose UP it is and that customer BOUGHT a SMURF Submariner @ retail....

The people who work at AD's don't work for Rolex, so they don't get paid to waive the flag. They get paid to sell.

ALL major issues with the sales industry in general. I know many work in this field and I know they bust their asses and work hard, but frankly it's archaic. I bought two cars in the past 6 months and for both cars (1 american and 1 german) the process was excruciating.

Can't wait till it's legal for all American auto manufacturers to sell exactly as Tesla does (see image).

As for Rolex, every other day there is a thread on here about how some sales person who didn't know *hit about watches tried to sell them hard, provide information that makes no sense and overall ruin what should be an awesome experience.

90% of the time I go to look at watches, I just wish the security guard could show me the watch, cause I end up knowing much more than the sales person anyway, and frankly they end up wasting my time. When I look at a watch, I don't need to sit there for 30 minutes with them and hear their shtick. What I need is to handle the watch, try it on the wrist, look it over for 3 minutes and learn what their real best price is. But for some reason, every time I try on a watch I find myself trying to figure out how to escape.

I believe (and hope) one day there will be a way to employ sales people, provide good incentives, not hang commission and job-loss threats over their heads for them to perform, and for enthusiasts and customers to enjoy the shipping experience and ultimately buy more watches (or cars).

[superdog]

Originally Posted by Chadridv

Not sure why some of the comments in this thread rub me the wrong way, but this one is a clear example. Let's break this down.

Of course it's not a museum, in fact in a museum you can't touch anything where as in an AD you are heavily encouraged to try on watches and handle as many watches as your heart desires. You could wear a shirt into an AD that says "no intention of buying" and if they're smart they would still encourage you to try watches on. Obviously it's a business and not a museum but the connection makes no sense.

It's not a waste of their time, unless they're dealing with a disrespectful and deceitful patron who's out to somehow take advantage of others, which is clearly not the case with the OP or most members on TRF.

Ask Rolex corporate if an enthusiast should stop visiting ADs simply because They have no intention of buying and I can 100% guarantee you their answer will be to please please continue visiting ADs.

There's more to sales and marketing than 1 person who goes to an AD to see models, try on watches and ultimately purchase elsewhere. A positive experience in that AD can lead to countless future sales in this day and age. I have friends who would never buy online or take the trusted seller route. When they come to me and ask where to go to purchase, I will tell them which ADs I've had great experiences at.

Lastly, and overall as long as you're not taking advantage of a sales person, being deceitful or pulling a fast one, there should never be a problem with window shopping. It actually plays a huge factor in driving the market for most major industries.

Last anecdote. I don't work in sales, but a few times a year I help my parents with their business which is the sales of museum quality antique and jewelry. I have customers who make the announcement on arrival that they WILL NOT BE PURCHASING ANYTHING, but they love everything and Would love to see a few things. I say of course and that I'd be happy to show them anything. Sometimes I'll work with them for 30-60+ minutes with no sale in sight, they leave and I never see them again. Other times and quite frequently actually, they show back up with a friend who is not looking to buy but not closed off to it. I make a sale, and I'm sure that 99% of that sale is attributed to the first "non buying" customer.

Point is, as a sales person you have to treat everyone the same and work with people as if meeting your number or closing percentage is not the most important thing on earth. To me that's how a great business functions, and actually yes the opposite of a museum which to me was a silly comparison to begin with.

Very well said.

Personally, I've gone into AD's with no intention of buying.

But after a great experience I've walked out with a watch. A sales persons job is to MAKE the sale. If they can't handle it, get out of sales.

Fact, not everyone coming into a store is going to make a purchase.

[SemperFi]

Originally Posted by Chadridv

Not sure why some of the comments in this thread rub me the wrong way, but this one is a clear example. Let's break this down.

Of course it's not a museum, in fact in a museum you can't touch anything where as in an AD you are heavily encouraged to try on watches and handle as many watches as your heart desires. You could wear a shirt into an AD that says "no intention of buying" and if they're smart they would still encourage you to try watches on. Obviously it's a business and not a museum but the connection makes no sense.

It's not a waste of their time, unless they're dealing with a disrespectful and deceitful patron who's out to somehow take advantage of others, which is clearly not the case with the OP or most members on TRF.

Ask Rolex corporate if an enthusiast should stop visiting ADs simply because They have no intention of buying and I can 100% guarantee you their answer will be to please please continue visiting ADs.

There's more to sales and marketing than 1 person who goes to an AD to see models, try on watches and ultimately purchase elsewhere. A positive experience in that AD can lead to countless future sales in this day and age. I have friends who would never buy online or take the trusted seller route. When they come to me and ask where to go to purchase, I will tell them which ADs I've had great experiences at.

Lastly, and overall as long as you're not taking advantage of a sales person, being deceitful or pulling a fast one, there should never be a problem with window shopping. It actually plays a huge factor in driving the market for most major industries.

Last anecdote. I don't work in sales, but a few times a year I help my parents with their business which is the sales of museum quality antique and jewelry. I have customers who make the announcement on arrival that they WILL NOT BE PURCHASING ANYTHING, but they love everything and Would love to see a few things. I say of course and that I'd be happy to show them anything. Sometimes I'll work with them for 30-60+ minutes with no sale in sight, they leave and I never see them again. Other times and quite frequently actually, they show back up with a friend who is not looking to buy but not closed off to it. I make a sale, and I'm sure that 99% of that sale is attributed to the first "non buying" customer.

Point is, as a sales person you have to treat everyone the same and work with people as if meeting your number or closing percentage is not the most important thing on earth. To me that's how a great business functions, and actually yes the opposite of a museum which to me was a silly comparison to begin with.

Very well said Chad.

[charger]

Originally Posted by Fleetlord

You should stop wasting their or any other AD's time.

It's a business, not a museum.

Agreed.

[Chadridv]

Originally Posted by Fleetlord

You should stop wasting their or any other AD's time.

It's a business, not a museum.

Originally Posted by charger

Agreed.

I can't believe this comparison to a museum continues to carry. Of course it's not a museum... at a museum you can't try things on and hold them in your hand and feel the weight and admire close up the craftsmanship, and of course buy them, or at least decide if you want to buy them.

ADs should encourage new customers and enthusiasts alike to handle as many watches as possible.

In a respectful, non-deceitful way and without taking advantage of anyone, it's clearly not a wast of time.

[charger]

Originally Posted by Chadridv

I can't believe this comparison to a museum continues to carry. Of course it's not a museum... at a museum you can't try things on and hold them in your hand and feel the weight and admire close up the craftsmanship, and of course buy them, or at least decide if you want to buy them.

ADs should encourage new customers and enthusiasts alike to handle as many watches as possible.

In a respectful, non-deceitful way and without taking advantage of anyone, it's clearly not a wast of time.

Did you read the original post?

[Chadridv]

Originally Posted by Chadridv

I can't believe this comparison to a museum continues to carry. Of course it's not a museum... at a museum you can't try things on and hold them in your hand and feel the weight and admire close up the craftsmanship, and of course buy them, or at least decide if you want to buy them.

ADs should encourage new customers and enthusiasts alike to handle as many watches as possible.

In a respectful, non-deceitful way and without taking advantage of anyone, it's clearly not a wast of time.

Originally Posted by charger

Did you read the original post?

Yes. Do you have a comment or question?

[BuddaLun]

Originally Posted by Fleetlord

Why shouldn't there be?

In essence you are saying: "ONLY enter an AD if you are going to spend money." This is ridiculous.

Originally Posted by SeaAndSky

Am I missing something? Why should I have a negative attitude towards ADs? I'm glad I bought my watch at a family owned business. As I get closer to buying my second Rolex I'm fairly certain King's Jewelers will get my business again. I gladly pay more to support local brick and mortar stores.

You shouldn't have a negative attitude, that's my point.

[Abdullah71601]

Originally Posted by Fleetlord

You should stop wasting their or any other AD's time.

It's a business, not a museum.

When the museum lets me try their stuff on, I'll go there.

I go to the AD's about every week (a Friday ritual when I'm not diving). I try on the SS watches and ogle the PM's. Usually, I'm the only one there, and when I arrive the lone salesman is sitting at a small desk looking bored out of his skull. I'll always wait for other customers to be served if I'm not intending to buy, but I'll spend time with the salesman once they leave.

How am I wasting the AD's time? I'm an opportunity. The waste is when the salesman stops treating me like a valued customer, because that word of mouth will travel fast.

[GB-man]

Originally Posted by Abdullah71601

When the museum lets me try their stuff on, I'll go there.



I go to the AD's about every week (a Friday ritual when I'm not diving). I try on the SS watches and ogle the PM's. Usually, I'm the only one there, and when I arrive the lone salesman is sitting at a small desk looking bored out of his skull. I'll always wait for other customers to be served if I'm not intending to buy, but I'll spend time with the salesman once they leave.



How am I wasting the AD's time? I'm an opportunity. The waste is when the salesman stops treating me like a valued customer, because that word of mouth will travel fast.

Sent from my iPad using Tapatalk

[Abdullah71601]

The museums let him take the art home.

Originally Posted by GB-man

Sent from my iPad using Tapatalk

[Fleetlord]

Originally Posted by Abdullah71601

When the museum lets me try their stuff on, I'll go there.

I go to the AD's about every week (a Friday ritual when I'm not diving). I try on the SS watches and ogle the PM's. Usually, I'm the only one there, and when I arrive the lone salesman is sitting at a small desk looking bored out of his skull. I'll always wait for other customers to be served if I'm not intending to buy, but I'll spend time with the salesman once they leave.

How am I wasting the AD's time? I'm an opportunity. The waste is when the salesman stops treating me like a valued customer, because that word of mouth will travel fast.

Since you asked...

What is the point of your weekly visits? Are you trying to narrow down which SS Rolex your going to buy from that particular dealer? If that is the case, you're not wasting their time...

Are you going there on Fridays to find out which SS Rolex you want and then intend to buy it from a TRF or a channel other than the AD you have been visiting? If that is the case, then you are absolutely wasting the AD's time. In that specific scenario, how can you not be?

[Abdullah71601]

Originally Posted by Fleetlord

Since you asked...

What is the point of your weekly visits? Are you trying to narrow down which SS Rolex your going to buy from that particular dealer? If that is the case, you're not wasting their time...

Are you going there on Fridays to find out which SS Rolex you want and then intend to buy it from a TRF or a channel other than the AD you have been visiting? If that is the case, then you are absolutely wasting the AD's time. In that specific scenario, how can you not be?

New watch prices at the AD here are about the same as TRF sellers there. When I buy a new model watch, it will be from the AD here.

I have about a dozen Rolex boutiques to choose from within an hour of my home. Most pricing is within a hundred dollars or so on a SS model. The store that gets the sale will be the one with the best in store experience.

Most people don't buy a bunch of Rolex's a year. The store knows that. They are stringing me along in hopes of selling me my next new watch. It's a symbiotic relationship, not the parasitic relationship you're describing.

[Vanmarsenille]

Originally Posted by Abdullah71601

When the museum lets me try their stuff on, I'll go there.

I go to the AD's about every week (a Friday ritual when I'm not diving). I try on the SS watches and ogle the PM's. Usually, I'm the only one there, and when I arrive the lone salesman is sitting at a small desk looking bored out of his skull. I'll always wait for other customers to be served if I'm not intending to buy, but I'll spend time with the salesman once they leave.

How am I wasting the AD's time? I'm an opportunity. The waste is when the salesman stops treating me like a valued customer, because that word of mouth will travel fast.

If you go there every Friday, but never buy anything, (I dont know, do you?) then you are not really a "valued customer", because they know that in all likelihood, you aren't going to buy anything; your implied threat of "word of mouth" isnt going to affect their business at all. There are plenty of people who are going in there on a daily basis and buying watches, SS and/or PM so don't expect to be treated like a king unless you are willing to spend like one.

[Singslinger]

Originally Posted by Fleetlord

You should stop wasting their or any other AD's time.

It's a business, not a museum.

Best answer.