ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Propofol · 19 September 2015, 05:13 AM

Hi TRF!

I purchased a platinum DD about a month back and am having some trouble with my AD and wanted everyone's opinion.

I am anal and OCD, I'll admit it, but that's my personality and it is what it is. I paid retail for the watch, I know I could have gotten a discount if I shopped around, but I was specific with my requirements and was thus willing to pay for it.

At the time of purchase, I informed the AD I would only accept the watch if it came brand new in box from the Rolex factory, and ordered AFTER my payment, and untouched by anyone but me. She obliged and happily took my money.

Fast forward about a month, the watch is in, and I am informed they had to unbox it for verification purposes. Sure, whatever, I'll deal with it. But I also tell them I want any sort of proof that this was ordered straight from Rolex after my payment. They said this is information they cannot divulge.

I paid retail and fully disclosed what I wanted prior to payment. I held up my end of the bargain.

I don't want a watch that's been sitting in the AD's vault for several months. I know it might sound stupid, but it's my money and I'm willing to pay for it.

Any advice?

tkerrmd · 19 September 2015, 05:33 AM

I order my watches the same way. they arrive at the AD in a plastic coffin. it remains sealed until they let ME open it. that is how it should have gone for you also. that is how it comes from Rolex.

kirksingleton · 19 September 2015, 05:38 AM

you just paid a lot of money. Get a refund and buy it somewhere else.
That said...it wouldn't bother me a bit.

nick c · 19 September 2015, 05:42 AM

No big deal as Tom said wear it and enjoy life is too short

sportsmaven20 · 19 September 2015, 06:09 AM

Quote:

Originally Posted by nick c

No big deal as Tom said wear it and enjoy life is too short

I'm certainly not trying to stir any pot, but I'm not sure I see where Tom said wear it and enjoy life?

Tom was merely clarifying, to the OP, how untouched Rolex watches arrive at ADs.

nick c · 19 September 2015, 06:34 AM

Quote:

Originally Posted by sportsmaven20

I'm certainly not trying to stir any pot, but I'm not sure I see where Tom said wear it and enjoy life?

Tom was merely clarifying, to the OP, how untouched Rolex watches arrive at ADs.

What I meant what Tom said that's the way it comes from AD and wear and enjoy it's my line have a great night

sportsmaven20 · 19 September 2015, 06:36 AM

Quote:

Originally Posted by nick c

What I meant what Tom said that's the way it comes from AD and wear and enjoy it's my line have a great night

Got it, just a few words/punctuation lost in translation...you have a great night as well!

THC · 19 September 2015, 10:08 PM

Quote:

Originally Posted by sportsmaven20

I'm certainly not trying to stir any pot, but I'm not sure I see where Tom said wear it and enjoy life?

Tom was merely clarifying, to the OP, how untouched Rolex watches arrive at ADs.

Agree, The good Doc was only showing how his properly got to him..

DPE · 19 September 2015, 05:40 AM

They have not kept their side of the agreement made.

Tools · 19 September 2015, 05:46 AM

I understand..

You want a watch that has been sitting in the Rolex warehouse and not in the Dealers warehouse..

If you don't feel that this satisfies your anal, OCD personality, return it and search elsewhere..

It ain't rocket science, it's just a watch purchase..

jjnd08 · 19 September 2015, 06:00 AM

Quote:

Originally Posted by Tools

I understand..

You want a watch that has been sitting in the Rolex warehouse and not in the Dealers warehouse..

If you don't feel that this satisfies your anal, OCD personality, return it and search elsewhere..

It ain't rocket science, it's just a watch purchase..

Agreed.

I wouldn't accept the watch. I guarantee another AD would be more than happy to take your money - especially at full price.

charger · 19 September 2015, 06:03 AM

Quote:

Originally Posted by Tools

I understand..

You want a watch that has been sitting in the Rolex warehouse and not in the Dealers warehouse..

If you don't feel that this satisfies your anal, OCD personality, return it and search elsewhere..

It ain't rocket science, it's just a watch purchase..

Ain't that the truth.

beshannon · 21 September 2015, 09:23 PM

Quote:

Originally Posted by Tools

I understand..

You want a watch that has been sitting in the Rolex warehouse and not in the Dealers warehouse..

If you don't feel that this satisfies your anal, OCD personality, return it and search elsewhere..

It ain't rocket science, it's just a watch purchase..

/thread

johneh · 19 September 2015, 05:43 AM

Doesn't the fact that it took a month to get the watch in mean anything to you? Why would they wait that long if they had it sitting in their vault?

AK797 · 19 September 2015, 05:46 AM

Quote:

Originally Posted by johneh

Doesn't the fact that it took a month to get the watch in mean anything to you? Why would they wait that long if they had it sitting in their vault?

Yeah any reason to suspect they have had the watch for months?

speedy_master1 · 19 September 2015, 10:31 PM

Quote:

Originally Posted by johneh

Doesn't the fact that it took a month to get the watch in mean anything to you? Why would they wait that long if they had it sitting in their vault?

Chewbacca · 19 September 2015, 05:49 AM

Quote:

Originally Posted by Propofol

Hi TRF!

I purchased a platinum DD about a month back and am having some trouble with my AD and wanted everyone's opinion.

I am anal and OCD, I'll admit it, but that's my personality and it is what it is. I paid retail for the watch, I know I could have gotten a discount if I shopped around, but I was specific with my requirements and was thus willing to pay for it.

At the time of purchase, I informed the AD I would only accept the watch if it came brand new in box from the Rolex factory, and ordered AFTER my payment, and untouched by anyone but me. She obliged and happily took my money.

Fast forward about a month, the watch is in, and I am informed they had to unbox it for verification purposes. Sure, whatever, I'll deal with it. But I also tell them I want any sort of proof that this was ordered straight from Rolex after my payment. They said this is information they cannot divulge.

I paid retail and fully disclosed what I wanted prior to payment. I held up my end of the bargain.

I don't want a watch that's been sitting in the AD's vault for several months. I know it might sound stupid, but it's my money and I'm willing to pay for it.

Any advice?

so, did you pay full when you ordered or do you still have to pay for it?

if you paid in advance, get what you want and how it was agreed.

if you have yet to pay for it, go elsewhere.

Gasoil4ever · 19 September 2015, 04:51 PM

Quote:

Originally Posted by Chewbacca

so, did you pay full when you ordered or do you still have to pay for it?

if you paid in advance, get what you want and how it was agreed.

if you have yet to pay for it, go elsewhere.

+1 if you planned, negotiated and paid for a deal that suits your OCD, that is what you should get.

Mak2013 · 19 September 2015, 05:56 AM

Intetesting choice for TRF username.

Sent from my iPhone using Tapatalk

Propofol · 19 September 2015, 06:07 AM

Quote:

Originally Posted by Mak2013

Intetesting choice for TRF username.

Sent from my iPhone using Tapatalk

Why? I use it everyday at work! The OCD-ness comes in handy, and I'm positive my patients would be happy, not that they are aware anyway...

Sunny Arizona · 19 September 2015, 06:29 AM

Quote:

Originally Posted by Mak2013

Intetesting choice for TRF username.

Sent from my iPhone using Tapatalk

A nice Anesthetic

Dr.Brian · 23 September 2015, 10:46 AM

Quote:

Originally Posted by Mak2013

Intetesting choice for TRF username.

Sent from my iPhone using Tapatalk

Anesthesiologists tend to be a bit of an OCD bunch, which makes them good Anesthesiologists.

eltonbalch · 19 September 2015, 06:01 AM

I am conjecturing but it is possible they may have obtained the watch from another AD in trade for other (more popular) product and that it did not come directly from Rolex. A platinum DD is an extremely nice watch, but they do not fly off the shelves; helping a fellow AD out like that is probably common practice. If you made the deal you claim, return the watch and buy elsewhere. Their unwillingness to share details (if true) would also put me off. If I were spending that much for the full AD experience I would want a fuller explanation.

Propofol · 19 September 2015, 06:03 AM

Thanks for everyone's replies.

The reason I am suspicious is because I was quoted 2-3 months because it needed to come from Switzerland and not Rolex USA in NY (the U.S. distributer). It came much earlier than expected.

I have paid in full, this was the only way they could place an order for me. I have yet to take possession.

The second reason I am suspicious is because I am simply asking for any paperwork to verify that it was indeed ordered for me. How hard is it to show me a piece of paper?

Furbo · 19 September 2015, 06:44 AM

Quote:

Originally Posted by Propofol

Thanks for everyone's replies.
The reason I am suspicious is because I was quoted 2-3 months because it needed to come from Switzerland and not Rolex USA in NY (the U.S. distributer). It came much earlier than expected.

That proves nothing, sometimes they do come fast. We live in a modern world.

Laszlo · 19 September 2015, 08:20 AM

[QUOTE=Propofol;6143774]Thanks for everyone's replies.

The reason I am suspicious is because I was quoted 2-3 months because it needed to come from Switzerland and not Rolex USA in NY (the U.S. distributer). It came much earlier than expected.[QUOTE]

Maybe it was a redirect from China? Things have really slowed down there.

Racerdj · 19 September 2015, 10:03 PM

[QUOTE=Laszlo;6144085][QUOTE=Propofol;6143774]Thanks for everyone's replies.

The reason I am suspicious is because I was quoted 2-3 months because it needed to come from Switzerland and not Rolex USA in NY (the U.S. distributer). It came much earlier than expected.

Quote:

Maybe it was a redirect from China? Things have really slowed down there.

I wouldn't be concerned about the delivery times. Govberg had to order a TT MOP Daytona from Europe as there were 0 here in the USA. I received the watch in 3 weeks.

JohnnyNoDate · 19 September 2015, 06:04 AM

I've had an issue with a NYC AD as well.

I asked for a a new watch from the safe with stickers etc.

They brought one out and I inspected the serial number before they took it back for sizing.

After almost 15 minutes waiting, they brought back a different watch with stickers off and scratches on the PCL's...

I was very disappointed and left.

lolo96706 · 19 September 2015, 06:10 AM

Is the warranty card the newest version? That may be an indicator of being old stock

Propofol · 19 September 2015, 06:18 AM

Thank you tkerrmd for the picture, I will see what it looks like when I go tonight to "pick it up." More than likely I will end up refusing it and asking for a refund.

I mean if they aren't trying to hide anything, they'd bend over backwards to show me any papers showing that it was ordered new. It seems simple.

Also what does a new warranty card look like?

Can I call Rolex with the serial # and can they look it up for me?!

19 September 2015, 05:13 AM	#1
Propofol "TRF" Member Join Date: Sep 2015 Location: NY Posts: 55	AD Giving Me Trouble Hi TRF! I purchased a platinum DD about a month back and am having some trouble with my AD and wanted everyone's opinion. I am anal and OCD, I'll admit it, but that's my personality and it is what it is. I paid retail for the watch, I know I could have gotten a discount if I shopped around, but I was specific with my requirements and was thus willing to pay for it. At the time of purchase, I informed the AD I would only accept the watch if it came brand new in box from the Rolex factory, and ordered AFTER my payment, and untouched by anyone but me. She obliged and happily took my money. Fast forward about a month, the watch is in, and I am informed they had to unbox it for verification purposes. Sure, whatever, I'll deal with it. But I also tell them I want any sort of proof that this was ordered straight from Rolex after my payment. They said this is information they cannot divulge. I paid retail and fully disclosed what I wanted prior to payment. I held up my end of the bargain. I don't want a watch that's been sitting in the AD's vault for several months. I know it might sound stupid, but it's my money and I'm willing to pay for it. Any advice?

19 September 2015, 05:46 AM	#10
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,514	I understand.. You want a watch that has been sitting in the Rolex warehouse and not in the Dealers warehouse.. If you don't feel that this satisfies your anal, OCD personality, return it and search elsewhere.. It ain't rocket science, it's just a watch purchase.. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

19 September 2015, 05:43 AM	#14
johneh "TRF" Member Join Date: Dec 2014 Real Name: John Location: Toronto Watch: 214270 Posts: 721	Doesn't the fact that it took a month to get the watch in mean anything to you? Why would they wait that long if they had it sitting in their vault? __________________ instagram: jaschtag

19 September 2015, 08:20 AM	#26
Laszlo 2024 SubLV41 Pledge Member Join Date: Nov 2007 Location: San Francisco, CA Watch: Date & No Date Posts: 10,868	[QUOTE=Propofol;6143774]Thanks for everyone's replies. The reason I am suspicious is because I was quoted 2-3 months because it needed to come from Switzerland and not Rolex USA in NY (the U.S. distributer). It came much earlier than expected.[QUOTE] Maybe it was a redirect from China? Things have really slowed down there. __________________ "You might as well question why we breathe. If we stop breathing, we'll die. If we stop fighting our enemies, the world will die." Paul Henreid as Victor Laszlo in Casablanca

19 September 2015, 06:10 AM	#29
lolo96706 "TRF" Member Join Date: Dec 2009 Real Name: Jeff Location: Hawaii Watch: Milgauss GV - V Posts: 202	AD Giving Me Trouble Is the warranty card the newest version? That may be an indicator of being old stock

19 September 2015, 05:33 AM	#2
tkerrmd "TRF" Member Join Date: Apr 2008 Real Name: Tom Location: In a race car! Watch: ME RACE PORSCHES Posts: 24,123	I order my watches the same way. they arrive at the AD in a plastic coffin. it remains sealed until they let ME open it. that is how it should have gone for you also. that is how it comes from Rolex.

19 September 2015, 05:38 AM	#3
kirksingleton "TRF" Member Join Date: Sep 2015 Location: Seattle, WA Posts: 1,759	you just paid a lot of money. Get a refund and buy it somewhere else. That said...it wouldn't bother me a bit.

19 September 2015, 05:42 AM	#4
nick c Banned Join Date: Feb 2012 Location: Canada Posts: 26,846	No big deal as Tom said wear it and enjoy life is too short

19 September 2015, 05:40 AM	#9
DPE "TRF" Member Join Date: Oct 2014 Location: uk Posts: 1,050	They have not kept their side of the agreement made.

19 September 2015, 05:56 AM	#19
Mak2013 Banned Join Date: Apr 2015 Location: Charlotte, NC Watch: Rolex 14060M Posts: 681	Intetesting choice for TRF username. Sent from my iPhone using Tapatalk

19 September 2015, 06:01 AM	#23
eltonbalch "TRF" Member Join Date: Oct 2006 Location: Cambridge, NY Posts: 1,089	I am conjecturing but it is possible they may have obtained the watch from another AD in trade for other (more popular) product and that it did not come directly from Rolex. A platinum DD is an extremely nice watch, but they do not fly off the shelves; helping a fellow AD out like that is probably common practice. If you made the deal you claim, return the watch and buy elsewhere. Their unwillingness to share details (if true) would also put me off. If I were spending that much for the full AD experience I would want a fuller explanation.

19 September 2015, 06:03 AM	#24
Propofol "TRF" Member Join Date: Sep 2015 Location: NY Posts: 55	Thanks for everyone's replies. The reason I am suspicious is because I was quoted 2-3 months because it needed to come from Switzerland and not Rolex USA in NY (the U.S. distributer). It came much earlier than expected. I have paid in full, this was the only way they could place an order for me. I have yet to take possession. The second reason I am suspicious is because I am simply asking for any paperwork to verify that it was indeed ordered for me. How hard is it to show me a piece of paper?

19 September 2015, 06:04 AM	#28
JohnnyNoDate "TRF" Member Join Date: May 2015 Location: USA Posts: 357	I've had an issue with a NYC AD as well. I asked for a a new watch from the safe with stickers etc. They brought one out and I inspected the serial number before they took it back for sizing. After almost 15 minutes waiting, they brought back a different watch with stickers off and scratches on the PCL's... I was very disappointed and left.

19 September 2015, 06:18 AM	#30
Propofol "TRF" Member Join Date: Sep 2015 Location: NY Posts: 55	Thank you tkerrmd for the picture, I will see what it looks like when I go tonight to "pick it up." More than likely I will end up refusing it and asking for a refund. I mean if they aren't trying to hide anything, they'd bend over backwards to show me any papers showing that it was ordered new. It seems simple. Also what does a new warranty card look like? Can I call Rolex with the serial # and can they look it up for me?!

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)