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Old 15 October 2015, 10:24 PM   #1
Mo122
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Rolex AD service center ruined my crown guards

Sent my D serial explorer for service and light polish and it came back with black spot on the dial and a ruined crown guard and some dark spot on hour mark 5







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Old 15 October 2015, 10:32 PM   #2
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Rolex Service Centre?
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Old 15 October 2015, 10:32 PM   #3
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Lower crown guard shape deformed


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Old 15 October 2015, 10:32 PM   #4
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I'd say that someone owes you a new case! Wow, that's unbelievable, do you have any "before" pics?
Which RSC did you send it to? It's hard to believe that they let it go out the door like that.
The dial spot should be easy to remove. The "spot" on the lume plot may have been there prior to the service, did they replace the dial? I assume a call is in to RSC?
As Adam posted, was this a service done by the AD or an actual RSC? Please keep us posted.
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Old 15 October 2015, 10:35 PM   #5
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That's not a RSC but the service center of the biggest AD , they gave me a 2 years warranty ! Cairo, Egypt


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Old 15 October 2015, 10:38 PM   #6
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Quote:
Originally Posted by Mo122 View Post
the service center of the biggest AD , they gave me a 2 years warranty ! Cairo, Egypt
Then send it back, that is what a warranty is for.
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Old 15 October 2015, 10:40 PM   #7
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OH NO! I know that shop and have spent money there in the past! Great shop to buy from (and I personally like the staff) but, as your experience illustrates, I don't know that I would have real work done there. No offense, but you gotta know that a lot of work done (generally speaking, not just in the sphere of watches) in Egypt is NQR...Not Quite Right.


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Old 15 October 2015, 10:46 PM   #8
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Rolex AD service center ruined my crown guards

Quote:
Originally Posted by eightbore View Post
OH NO! I know that shop and have spent money there in the past! Great shop to buy from (and I personally like the staff) but, as your experience illustrates, I don't know that I would have real work done there. No offense, but you gotta know that a lot of work done (generally speaking, not just in the sphere of watches) in Egypt is NQR...Not Quite Right.






Everyone recommended him for the service and with the service they offer w light polish ! If the best can do such harm then what ? I am taking it back to them but the problem is that they will say the dent was there before the polish am trying to find pics to prove it


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Old 15 October 2015, 10:56 PM   #9
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Wow sorry to hear send it back
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Old 15 October 2015, 11:01 PM   #10
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I'd say that you're good with that pic, it does look like that lume plot at 5 has the dark spot already in it though. It also looks like you have a piece of dust on the outside of the 4 o'clock marker at about 4 o'clock. Here's to a good solution in this matter.
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Old 15 October 2015, 10:42 PM   #11
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Tough to see that crown guard. The spot on the dial should be an easy fix.
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Old 15 October 2015, 10:54 PM   #12
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Before it went but I think it doesn't prove my point much


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Old 15 October 2015, 11:03 PM   #13
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Just not right.
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Old 15 October 2015, 11:15 PM   #14
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All pics before sending it in , could use your opinion and observations


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Old 15 October 2015, 11:17 PM   #15
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Am sure the dark spot at the 5 mark wasn't there


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Old 15 October 2015, 11:17 PM   #16
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When we drop a piece at the RSC here for service, a rep. sits down with us and goes over the watch carefully, noting all scratches, dents, flaws and the number of links on the bracelet. We then sign the the notes taken by the rep so that there is no question later on regarding the condition of the watch when we handed it over. Do you not do the same?
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Old 15 October 2015, 11:19 PM   #17
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Quote:
Originally Posted by Jake B View Post
When we drop a piece at the RSC here for service, a rep. sits down with us and goes over the watch carefully, noting all scratches, dents, flaws and the number of links on the bracelet. We then sign the the notes taken by the rep so that there is no question later on regarding the condition of the watch when we handed it over. Do you not do the same?

No


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Old 15 October 2015, 11:20 PM   #18
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No


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Bummer.
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Old 15 October 2015, 11:24 PM   #19
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Quote:
Originally Posted by Jake B View Post
When we drop a piece at the RSC here for service, a rep. sits down with us and goes over the watch carefully, noting all scratches, dents, flaws and the number of links on the bracelet. We then sign the the notes taken by the rep so that there is no question later on regarding the condition of the watch when we handed it over. Do you not do the same?
Yeah, they spot things in one minute you never even knew existed. Quite annoying really!
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Old 15 October 2015, 11:29 PM   #20
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Yeah, they spot things in one minute you never even knew existed. Quite annoying really!
Haha...Yep! I understand exactly why they do it, though.
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Old 15 October 2015, 11:52 PM   #21
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WOw, the crown gaurd....how the heck would that even happen?!?!?

I don't think you'll get anywhere with the 5 o clock lume plot...


However, in your second pic, seems to be black spot/mark below the canon pin on the dial.
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Old 15 October 2015, 11:57 PM   #22
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So sorry about this. I have never thought of taking photos prior to sending one in for service, but I sure will now.
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Old 16 October 2015, 12:04 AM   #23
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That tiny black spot was on mine too when I had them service the exact same watch (16570 Polar) but I flipped that watch a while ago. I'd take it back it I were you. Good luck.
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Old 16 October 2015, 12:06 AM   #24
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So sorry about this. I have never thought of taking photos prior to sending one in for service, but I sure will now.
My feelings as well.
I hope this gets sorted out for you, but the crown guard in that state is unacceptable!

Good luck buddy!
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Old 16 October 2015, 12:51 AM   #25
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So sorry about this. I have never thought of taking photos prior to sending one in for service, but I sure will now.
With that days daily newspaper in the picture
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Old 16 October 2015, 12:10 AM   #26
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you watchcase is ruined.
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Old 16 October 2015, 12:11 AM   #27
Mo122
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you watchcase is ruined.

Thank you :)


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Old 16 October 2015, 12:12 AM   #28
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I can igonre the spots but not the crown guard issue. They probably dropped it, I can't see how on earth to get it in that shape otherwise.

Sorry about it. Go back and be firm with them.

When did u see all these? At home or when you picked it up?
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Old 16 October 2015, 12:18 AM   #29
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Take it back and demand a new case.
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Old 16 October 2015, 12:20 AM   #30
Mo122
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Now from this pic am not sure if it was already there before sending it


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