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southcarolina1801 · 9 January 2016, 05:10 AM

Hello all,

I just thought I'd take a moment and share some of my frustrations that I've been having regarding my upcoming purchase of my first Rolex.

I've been working with a local AD here in Atlanta about purchasing a SubC 114060. Currently they are 100% out of stock of all Submariner models and claim it may be February before any come back in due to Rolex supposedly being closed.

As a result, I inquired about placing an order or reserving one so that the next 114060 that came in would have my name on it. Initially she said that would be no problem but then a week later over email she let me know that she was going on vacation and would have someone call me "whenever" they got one in.

Throughout the whole process I feel like I've been having to ask them to sell the watch to me instead of the other way around.

Looks like I'll be saving some money and giving my business to one of our trusted sellers.

dabbotjordan · 9 January 2016, 05:16 AM

DavidSW and be done with it.

Dan Pierce · 9 January 2016, 05:18 AM

Quote:

Originally Posted by dabbotjordan

DavidSW and be done with it.

^Bingo.
dP

Justinmg · 9 January 2016, 06:26 AM

Quote:

Originally Posted by dabbotjordan

DavidSW and be done with it.

Can't go wrong with David and you will have it the next day

Cuts33 · 9 January 2016, 06:31 AM

Quote:

Originally Posted by Justinmg

Can't go wrong with David and you will have it the next day

Only if he has it in stock.

He special ordered one for me and it took much longer....2 days.

Unfortunately I've had nothing but bad experiences at major market AD's of late.

David was highly recommended and I was very happy with everything.

sahcivan · 9 January 2016, 07:36 AM

Quote:

Originally Posted by Cuts33

Only if he has it in stock.

He special ordered one for me and it took much longer....2 days.

Unfortunately I've had nothing but bad experiences at major market AD's of late.

David was highly recommended and I was very happy with everything.

2 days! That's outrageous hahaha.

WS9D · 9 January 2016, 06:51 AM

Quote:

Originally Posted by dabbotjordan

DavidSW and be done with it.

this. two great transactions with him

Lordofrolex · 9 January 2016, 06:57 AM

Quote:

Originally Posted by dabbotjordan

DavidSW and be done with it.

x10000

watchwatcher · 9 January 2016, 07:39 AM

Quote:

Originally Posted by dabbotjordan

DavidSW and be done with it.

Exactly.

the_Hunter · 9 January 2016, 08:55 AM

Quote:

Originally Posted by dabbotjordan

DavidSW and be done with it.

Just to say it again do this. I feel like I talked to every AD in Dallas when I got my SubC and not a one could touch Davids price (with several not willing to come off of MSRP at all)

When it came time to get my wife's DJ I just called him to start with.

jon_jon · 9 January 2016, 11:54 AM

Quote:

Originally Posted by the_Hunter

Just to say it again do this. I feel like I talked to every AD in Dallas when I got my SubC and not a one could touch Davids price (with several not willing to come off of MSRP at all)

When it came time to get my wife's DJ I just called him to start with.

I think trying to get a great deal from an AD located in a large city is going to hard as they have high overhead, whereas DavidSW and others who online and here on TRF have reduced overhead.

I think if you are going to buy one Rolex and be done with it, buying it from a trusted re-seller is the easiest and least expensive way to go. However if you want a long-term relationship with an AD, then it makes sense to develop a relationship, even if you are not buying a watch from them all the time.

Ampz · 9 January 2016, 01:26 PM

Quote:

Originally Posted by dabbotjordan

DavidSW and be done with it.

x10 or Tony Geha of course

SemperFi · 9 January 2016, 05:18 AM

Quote:

Originally Posted by southcarolina1801

Looks like I'll be saving some money and giving my business to one of our trusted sellers.

That's the way to go...and you'll have your watch in 24 hours.

I've bought two watches from DavidSW. You can't get any better than him.

KenNethcole · 9 January 2016, 05:22 AM

If that ad don't want your money then don't give it to them. Plenty of ad and trusted sellers on here to choose from.

Roller07 · 9 January 2016, 05:24 AM

Why get frustrated? There are plenty of ADs and other routes you can go to get a watch.

RHIII · 10 January 2016, 04:46 AM

Quote:

Originally Posted by Roller07

Why get frustrated? There are plenty of ADs and other routes you can go to get a watch.

This...

Or maybe even better --- TRF trusted seller.

Brian Page · 9 January 2016, 05:21 AM

I have dealt with David too many times to count, he's the best - end of story.

beshannon · 9 January 2016, 05:22 AM

They are doing the same thing that many retailers do, saving their limited inventory for their preferred customers.

Since Rolex has already sold their product to dealers who are forced to buy it, Rolex does not care what the AD does with the watches so long as it does not violate their dealer agreement.

Foolish? Yes. Which is why you should shop around, loyalty is dead.

eltonbalch · 10 January 2016, 03:03 AM

Quote:

Originally Posted by beshannon

They are doing the same thing that many retailers do, saving their limited inventory for their preferred customers.

Since Rolex has already sold their product to dealers who are forced to buy it, Rolex does not care what the AD does with the watches so long as it does not violate their dealer agreement.

Foolish? Yes. Which is why you should shop around, loyalty is dead.

A bit cynical but unfortunately, probably pretty accurate.

Black Bay Dan · 9 January 2016, 05:23 AM

I think it speaks volumes that AD's who have no idea about customer service don't have any stock of one of Rolex's best sellers. My local AD has the full compliment of GMT's and Submariner's in their window, but I am guessing that is due to the fact they treat customers old and new like customers should be treated (i.e. they want to make a sale and depend on repeat custom).

Dan

Sublover2166 · 9 January 2016, 05:44 AM

Any of the well known trusted sellers here can take care of doing business with you. you will even save money as opposed to an AD and save on state sales tax. To heck with the AD.

Etschell · 9 January 2016, 06:18 AM

hearing a lot more of these AD stories is not good. I would contact rolex about any misdealing with an AD. it needs to stop. salesmen/women are providing a service to the customer not the other way around.

Speed · 9 January 2016, 06:22 AM

Be sure to waltz back into the AD wearing your new Sub...And when (if?) they ask if they can help you, hold up your wrist and say, "No...just looking!"

jrs146 · 9 January 2016, 06:30 AM

Bad business... Unfortunately they may just not care because they know the sub will sell regardless of their follow-up with you. Not a way to build a loyal clientele at all!

Sent from my iPhone using Tapatalk

bdex75 · 9 January 2016, 06:50 AM

I have been to major market AD's and it just seems that by and large they don't care if you buy something or you don't. There are so many people and the economy is moving along at such a brisk pace that they do not care.

And the mention that they may be directing them to their existing client base is likely also true.

I buy all of my watches from an AD. A smaller market AD that treats people like gold. I get great prices and even better service. If I called my AD today and said I needed a SS Sub Monday it would be at my door via fed ex and at a nice discount.

I live in the Indy area and travel a while a few times a year to see my guy. We have lunch and shoot the breeze (usually about vintage or off brand watches). Sometimes I buy something, sometimes I don't. But I. Always return to buy from him.

And to those people that lump all the AD's into one bucket, it is just wrong.

Just like most absolute things are usually false.

I did pass dm's with David at one point about a watch and I would have most definitely bought it from him. When I gave him my AD's number he said to buy it there. We will do business in the future. Probably on a PM piece where my AD has already said I should buy used.

Sent from my iPhone using Tapatalk

Syed117 · 9 January 2016, 06:56 AM

I hope this doesn't come across the wrong way, but I tend to see people making a bigger deal out of ADs than they should.

"working with an AD" makes it seem like some extremely complicated situation that needs serious care and attention.

It's really not. It's a store and you're simply buying a product. Yes, it's a relatively expensive product but the fundamentals are the same. I don't expect anything from ADs anymore. The experiences are the same as any store. There are great ones and terrible ones but at the end of the day, it's just another store.

There are plenty of ADs around. If the level of service you're receiving isn't what you expect it to be, simply leave and go to a different store. Especially for a common watch.

Or if you're open to the idea of using a trusted seller, you'll have a watch within a day or two for less than what you would pay at an AD.

Between my father and I, we bought three watches last year. A rolex that came from an AD and two omegas that came from Davidsw.

george023 · 9 January 2016, 01:15 PM

Quote:

Originally Posted by Syed117

I hope this doesn't come across the wrong way, but I tend to see people making a bigger deal out of ADs than they should.

"working with an AD" makes it seem like some extremely complicated situation that needs serious care and attention.

It's really not. It's a store and you're simply buying a product.
.

Well it's not every day you drop the type of coin that Rolexes sell for on a watch. So I'd expect a bit of service and knowledge and attention for the AD.

Wonder how you'd feel if your car dealer just wants you to hand over a cheque for say $10/$20/$50K next time you buy a car without treating you like a customer and not a number.

Sent from my iPhone using Tapatalk

Globule · 9 January 2016, 07:02 AM

I have dealt with two different AD's purchasing three Rolex watches in the last two years here in England and I can say that in each case I was treated as a valued customer in each case. Both AD's had in stock the models I wanted (including the BLNR, although I preferred the LN in the flesh).

I see no shortage of Rolex watches in the various AD's I have visited since and not one has hinted that I may have to wait for a particular model. I can only conclude that the difficulties experienced by the OP are particular in North America.

AK797 · 9 January 2016, 07:06 AM

Makes me glad I have developed a good relationship with a few ADs, esp when we don't have access to the trusteds over here.

Muzz · 9 January 2016, 08:21 PM

Quote:

Originally Posted by AK797

Makes me glad I have developed a good relationship with a few ADs, esp when we don't have access to the trusteds over here.

Definitely feel the same way with my AD Neil!!! No games and straight to the point!!

9 January 2016, 05:10 AM	#1
southcarolina1801 "TRF" Member Join Date: May 2009 Location: The Peach State Posts: 735	Who do some AD's make it difficult? Hello all, I just thought I'd take a moment and share some of my frustrations that I've been having regarding my upcoming purchase of my first Rolex. I've been working with a local AD here in Atlanta about purchasing a SubC 114060. Currently they are 100% out of stock of all Submariner models and claim it may be February before any come back in due to Rolex supposedly being closed. As a result, I inquired about placing an order or reserving one so that the next 114060 that came in would have my name on it. Initially she said that would be no problem but then a week later over email she let me know that she was going on vacation and would have someone call me "whenever" they got one in. Throughout the whole process I feel like I've been having to ask them to sell the watch to me instead of the other way around. Looks like I'll be saving some money and giving my business to one of our trusted sellers.

9 January 2016, 05:24 AM	#15
Roller07 "TRF" Member Join Date: Sep 2012 Location: GMT -5 Watch: HulkPepsiCoke Posts: 2,364	Why get frustrated? There are plenty of ADs and other routes you can go to get a watch. __________________

9 January 2016, 05:22 AM	#18
beshannon "TRF" Member Join Date: Jun 2009 Real Name: Brian Location: Northern Virginia Watch: One of Not Many Posts: 17,892	They are doing the same thing that many retailers do, saving their limited inventory for their preferred customers. Since Rolex has already sold their product to dealers who are forced to buy it, Rolex does not care what the AD does with the watches so long as it does not violate their dealer agreement. Foolish? Yes. Which is why you should shop around, loyalty is dead. __________________ IWC Portugieser 7 Day, Omega Seamaster SMP300m, Vacheron Constantin Traditionnelle Complete Calendar, Glashutte PanoInverse, Glashutte SeaQ Panorama Date, Omega Aqua Terra 150, Omega CK 859, Omega Speedmaster 3861 Moonwatch, Breitling Superocean Steelfish, JLC Atmos Transparent Clock

9 January 2016, 05:23 AM	#20
Black Bay Dan 2024 Pledge Member Join Date: Jun 2009 Real Name: Dan Location: Chichester Watch: Tudor Black Bay Posts: 1,600	I think it speaks volumes that AD's who have no idea about customer service don't have any stock of one of Rolex's best sellers. My local AD has the full compliment of GMT's and Submariner's in their window, but I am guessing that is due to the fact they treat customers old and new like customers should be treated (i.e. they want to make a sale and depend on repeat custom). Dan __________________ Tudor Heritage Black Bay 79220R (2015) Tudor Black Bay GMT 79830RB (2022) Tudor Black Bay Fifty-Eight 79030B (2023)

9 January 2016, 06:30 AM	#24
jrs146 "TRF" Member Join Date: Aug 2011 Real Name: Josh Location: Lost in time Watch: Me Nae Nae Posts: 9,823	Bad business... Unfortunately they may just not care because they know the sub will sell regardless of their follow-up with you. Not a way to build a loyal clientele at all! Sent from my iPhone using Tapatalk __________________ "Sometimes the songs that we hear are just songs of our own." -Jerome J. Garcia, Robert C. Hunter

9 January 2016, 05:16 AM	#2
dabbotjordan "TRF" Member Join Date: May 2014 Real Name: Tom Location: Nice Watch: Rolex Posts: 752	DavidSW and be done with it.

9 January 2016, 05:22 AM	#14
KenNethcole "TRF" Member Join Date: Jun 2014 Location: Socal Posts: 861	If that ad don't want your money then don't give it to them. Plenty of ad and trusted sellers on here to choose from.

9 January 2016, 05:21 AM	#17
Brian Page "TRF" Member Join Date: Feb 2014 Location: USA Posts: 6,625	I have dealt with David too many times to count, he's the best - end of story.

9 January 2016, 05:44 AM	#21
Sublover2166 Banned Join Date: Mar 2012 Real Name: John Location: Manassas,Virginia Watch: Ol'Bluesy & Hulk Posts: 2,871	Any of the well known trusted sellers here can take care of doing business with you. you will even save money as opposed to an AD and save on state sales tax. To heck with the AD.

9 January 2016, 06:18 AM	#22
Etschell "TRF" Member Join Date: Dec 2013 Location: FL Watch: platinum sub Posts: 15,884	hearing a lot more of these AD stories is not good. I would contact rolex about any misdealing with an AD. it needs to stop. salesmen/women are providing a service to the customer not the other way around.

9 January 2016, 06:22 AM	#23
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,706	Be sure to waltz back into the AD wearing your new Sub...And when (if?) they ask if they can help you, hold up your wrist and say, "No...just looking!"

9 January 2016, 06:50 AM	#25
bdex75 "TRF" Member Join Date: Jul 2011 Real Name: Brandon Location: Indianapolis Watch: my money vanish Posts: 8,506	I have been to major market AD's and it just seems that by and large they don't care if you buy something or you don't. There are so many people and the economy is moving along at such a brisk pace that they do not care. And the mention that they may be directing them to their existing client base is likely also true. I buy all of my watches from an AD. A smaller market AD that treats people like gold. I get great prices and even better service. If I called my AD today and said I needed a SS Sub Monday it would be at my door via fed ex and at a nice discount. I live in the Indy area and travel a while a few times a year to see my guy. We have lunch and shoot the breeze (usually about vintage or off brand watches). Sometimes I buy something, sometimes I don't. But I. Always return to buy from him. And to those people that lump all the AD's into one bucket, it is just wrong. Just like most absolute things are usually false. I did pass dm's with David at one point about a watch and I would have most definitely bought it from him. When I gave him my AD's number he said to buy it there. We will do business in the future. Probably on a PM piece where my AD has already said I should buy used. Sent from my iPhone using Tapatalk

9 January 2016, 06:56 AM	#26
Syed117 "TRF" Member Join Date: Oct 2012 Real Name: Syed Location: The Ether Posts: 3,388	I hope this doesn't come across the wrong way, but I tend to see people making a bigger deal out of ADs than they should. "working with an AD" makes it seem like some extremely complicated situation that needs serious care and attention. It's really not. It's a store and you're simply buying a product. Yes, it's a relatively expensive product but the fundamentals are the same. I don't expect anything from ADs anymore. The experiences are the same as any store. There are great ones and terrible ones but at the end of the day, it's just another store. There are plenty of ADs around. If the level of service you're receiving isn't what you expect it to be, simply leave and go to a different store. Especially for a common watch. Or if you're open to the idea of using a trusted seller, you'll have a watch within a day or two for less than what you would pay at an AD. Between my father and I, we bought three watches last year. A rolex that came from an AD and two omegas that came from Davidsw. __________________ Rolex Datejust 41 126334 \| Omega Speedmaster Professional Hesalite \| Cartier Santos Large \| Tudor Black Bay 58

9 January 2016, 07:02 AM	#28
Globule "TRF" Member Join Date: Apr 2015 Real Name: G. L. O. Bule Location: UK Watch: out for snakes. Posts: 271	I have dealt with two different AD's purchasing three Rolex watches in the last two years here in England and I can say that in each case I was treated as a valued customer in each case. Both AD's had in stock the models I wanted (including the BLNR, although I preferred the LN in the flesh). I see no shortage of Rolex watches in the various AD's I have visited since and not one has hinted that I may have to wait for a particular model. I can only conclude that the difficulties experienced by the OP are particular in North America. __________________ House guarded by Rottweiler three days a week ... guess which days.

9 January 2016, 07:06 AM	#29
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,369	Makes me glad I have developed a good relationship with a few ADs, esp when we don't have access to the trusteds over here.

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