Warranty Transfer Confirmed

[jbenjamin1]

About to pull the trigger on a pre-owned watch from an AD in Philly and they had stated that the balance of the warranty is in effect (which is virtually 5 years since it was dated after July and green seal tagged).

Anyways I called both NYC and Dallas to confirm that the warranty follows the watch and they said yes. But I am just wondering if that is only because I'm getting it from the AD who sold it originally

Just wanted to contribute this should anyone search for the topic.....

[gt3pilot]

Originally Posted by jbenjamin1

About to pull the trigger on a pre-owned watch from an AD in Philly and they had stated that the balance of the warranty is in effect (which is virtually 5 years since it was dated after July and green seal tagged).

Anyways I called both NYC and Dallas to confirm that the warranty follows the watch and they said yes. But I am just wondering if that is only because I'm getting it from the AD who sold it originally

Just wanted to contribute this should anyone search for the topic.....

As long as warranty card is dated and activated/registered by the original selling AD the warranty is good for the full duration no matter who owns the watch or which AD it came from.




-Scott B.

[Lordofrolex]

Originally Posted by gt3pilot

As long as warranty card is dated and activated/registered by the original selling AD the warranty is good for the full duration no matter who owns the watch or which AD it came from.




-Scott B.

x2

[flyingtiger85]

Does the RSC still require warranty cards to be presented at time of service? Or can they check everything electronically? Presenting a physical warranty card seems like such an outdated procedure.

[Boxcars]

Originally Posted by flyingtiger85

Does the RSC still require warranty cards to be presented at time of service? Or can they check everything electronically? Presenting a physical warranty card seems like such an outdated procedure.

They never have done.

[T. Ferguson]

Originally Posted by flyingtiger85

Does the RSC still require warranty cards to be presented at time of service? Or can they check everything electronically? Presenting a physical warranty card seems like such an outdated procedure.

I have not seen the actual text of the new five year warranty, and it may be different in the USA from elsewhere, but under the previous two year warranty the card was required and the warranty clearly so stated. Doesn't mean they wouldn't perform warranty work, but they were not obligated to do so without the card being presented with the watch.

[RichM]

I just shipped my YM to RSC NYC for low date magnifaction. Here is what they wanted, the original warranty card or a copy of the warranty card, front and back and the BILL OF SALE.

Having bought the watch here on the forum BNIB, from a TS, the bill of sale was out, but the card was AD stamped, dated and had my name on it.

I mailed the watch and the card to them.

Dallas could be different but this is what NYC wanted.

To the OP, the warranty follows the watch. The card is dated. That starts the warranty clock ticking.

This has been my personal experience.

[T. Ferguson]

Originally Posted by Rich Mickol

I just shipped my YM to RSC NYC for low date magnifaction. Here is what they wanted, the original warranty card or a copy of the warranty card, front and back and the BILL OF SALE.

Having bought the watch here on the forum BNIB, from a TS, the bill of sale was out, but the card was AD stamped, dated and had my name on it.

I mailed the watch and the card to them.

Dallas could be different but this is what NYC wanted.

To the OP, the warranty follows the watch. The card is dated. That starts the warranty clock ticking.

This has been my personal experience.

Rich, I'm a little confused on how this turned out. You said they wanted the card AND the invoice and you went ahead and shipped the watch with the card only and no invoice. So did they perform the warranty work or refuse to?

In any event, they really have no right to require the AD bill of sale. It is expressly not part of the written warranty, only the card is required. Unless that has changed with the new 5 year warranty.

Can anyone post a legible pic of the new warranty? I'd like to see if proof of purchase is now required.

And yes, if the new warranty is a full warranty it follows the watch throughout the warranty period. Which makes it even more weird that they should require the original bill of sale.

[RichM]

Sorry T if I confused the issue. It was either or.

If I sent them the actual card then I didn't need to send them the Bill of Sale.

They only wanted the Bill of Sale if I was sending them a copy of the warranty card, and if I was sending a copy, they wanted copies of front and back.

I sent them the actual card with the watch.

Don't ask me why they want it this way because I don't have the answer. The only thing I could think of was if you sent a copy, what's to stop you from copying the front of one card and then copying the back of a different card.


I'm sorry I got rid of their email.

If you call them up and tell them you want to send your watch in for warranty repair, they will send you an email back with instructions. That's where I got this info from.

I actually heard from them today and they are giving me a hard time over the mag issue. According to them it's within specs. They are going to call me back tomorrow with an answer. I gave them hell over the phone.

Warranty is not the issue for me right now. I have the new book and nowhere does it say you have to provide a Bill of Sale.

[beshannon]

Originally Posted by jbenjamin1

I called both NYC and Dallas to confirm that the warranty follows the watch and they said yes.

So you do not believe Rolex? Twice?

[jbenjamin1]

Originally Posted by beshannon

So you do not believe Rolex? Twice?

Haha yes because I've read around here that sometimes Dallas will take in a watch that NYC perhaps wouldn't....

Plus I need the re-assurance.

[ADINVA]

Originally Posted by jbenjamin1

Haha yes because I've read around here that sometimes Dallas will take in a watch that NYC perhaps wouldn't....

Plus I need the re-assurance.

RSC would not accept any rolex for servicing, regardless of location and/or ownership, if and when the watch had been "altered". For example, "franken" watch.

[Old Expat Beast]

Originally Posted by ADINVA

RSC would not accept any rolex for servicing, regardless of location and/or ownership, if and when the watch had been "altered". For example, "franken" watch.

They would accept it for servicing, but they would insist on returning it to you in original condition, with correct parts, at your expense.

[ADINVA]

Originally Posted by Old Expat Beast

They would accept it for servicing, but they would insist on returning it to you in original condition, with correct parts, at your expense.

My bad. Yes, restore back to its original state at owner's expense

[subtona]

I believe you will not have a problem
I would so be more comfortable with their statements spelled out in writing.

[ltmgeller]

When I had my d-blue DSSD in for a possible scratched crystal (was paint transfer), they asked for the original warranty card. This was at the NY RSC.

[climbwithahelmet]

Originally Posted by ltmgeller

When I had my d-blue DSSD in for a possible scratched crystal (was paint transfer), they asked for the original warranty card. This was at the NY RSC.

I've been asked for the original warranty card as well in NY.

[Chadridv]

1 year ago I brought in a watch for repair under warranty. I bought the watch pre-owned, so my name was not on the warranty card.

I was told that my warranty would require a bill of sale from the previous owner. I purchased the watch from a trusted seller so instead of dealing with the headaches of this warranty business I simply returned the watch and bought a different one. Trusted seller couldn't have made it easier after the initial headache.

Maybe things have changed but that was my experience Jan 2015, NYC RSC.

[kilyung]

I've yet to have a warranty issue requiring proof of ownership/purchase beyond the warranty card.

[jbenjamin1]

I only raise this issue because as great as our watches come from the factory, nothing is perfect unfortunately (although it damn should be for this kind of coin!).

Last year had warranty service twice on less than 2 week old watches:

Milgauss Z-Blue: Dust under crystal
Submariner Hulk: Low mag on the cyclops

[Racerdj]

Originally Posted by jbenjamin1

About to pull the trigger on a pre-owned watch from an AD in Philly and they had stated that the balance of the warranty is in effect (which is virtually 5 years since it was dated after July and green seal tagged).

Anyways I called both NYC and Dallas to confirm that the warranty follows the watch and they said yes. But I am just wondering if that is only because I'm getting it from the AD who sold it originally

Just wanted to contribute this should anyone search for the topic.....

The warranty follows the watch, no question on the seller being an AD or private owner.

[ltmgeller]

I'm wondering if your name isn't on the warranty card and not having a bill of sale, Rolex may question ownership.

[RichM]

Originally Posted by ltmgeller

I'm wondering if your name isn't on the warranty card and not having a bill of sale, Rolex may question ownership.

They can, they have and probably will continue to do so.

[Director EDTF]

I have purchased 2 watches from our trusted sellers. One was BNIB, my name on the card. The other was slightly used, about 6 months old. Obviously my name was not on the card. I took both watches into the NYC RSC at different times and did not have any issues with either one. It was me, the watch and the warranty card. None of the service techs that helped me asked for a bill of sale. Both watches were left to be regulated.

[Mr. K]

Always thought the warrantee followed the watch regardless. Guess things might be changing at least for Rolex NY.

[RichM]

Nothing about a bill of sale

[jbenjamin1]

"The warranty will be valid only if (1) the watch was sold to a consumer .....whose name appears on the warranty card" . I think there is language in the text above though which works in our favor hence both RSC saying tis ok to have another name on it just make sure not to open the case back etc and has to be stamped by an AD.

[RichM]

Thanks for the PM and congrats in advance on the incoming.

[Old Expat Beast]

Originally Posted by jbenjamin1

"The warranty will be valid only if (1) the watch was sold to a consumer .....whose name appears on the warranty card" . I think there is language in the text above though which works in our favor hence both RSC saying tis ok to have another name on it just make sure not to open the case back etc and has to be stamped by an AD.

"The warranty will be valid only if (1) the watch was sold to a consumer by the official ROLEX Jeweler whose name appears on the warranty card"

It means the AD's name should be on the card, not the consumer's name.

[T. Ferguson]

Originally Posted by Rich Mickol

Sorry T if I confused the issue. It was either or.

If I sent them the actual card then I didn't need to send them the Bill of Sale.

They only wanted the Bill of Sale if I was sending them a copy of the warranty card, and if I was sending a copy, they wanted copies of front and back.

Originally Posted by Rich Mickol

Nothing about a bill of sale Attachment 701534

Thank you for that. It's basically the full warranty as before. It therefore follows the watch - by law (in the USA anyway).

It also makes the request for the bill of sale reasonable. The warranty requires the card, but they are willing to make an accommodation by accepting a photocopy if you also include the original invoice.

Originally Posted by jbenjamin1

"The warranty will be valid only if (1) the watch was sold to a consumer .....whose name appears on the warranty card" . I think there is language in the text above though which works in our favor hence both RSC saying tis ok to have another name on it just make sure not to open the case back etc and has to be stamped by an AD.

Originally Posted by Old Expat Beast

"The warranty will be valid only if (1) the watch was sold to a consumer by the official ROLEX Jeweler whose name appears on the warranty card"

It means the AD's name should be on the card, not the consumer's name.

Right Adam, as always. Actually this part of the warranty isn't so much about the name on the card. To me the key to this language is that it requires the watch was originally bought by a CONSUMER or in other words, not a grey dealer. I believe this is specifically to exclude grey market watches from warranty service. And that is why a BNIB watch purchased from an AD by an after-seller is not technically covered by the warranty. Having said that, the terms of the warranty do not require the owner to prove the watch was originally purchased by an end user (consumer). So unless the buyer's name on the card is Alan Furman or Jomashop then the RSC would have little cause to refuse service if you submit the card with the watch.