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Speed · 1 June 2016, 10:38 AM

So I talked a watch neophyte buddy into buying from a Rock Solid trusted seller. He wanted an auto Pam and settled on the 312 after a year of thinking about it.

Not long after buying the watch - and wearing it sparingly - he noticed the hour had was so misaligned...he could not tell if it was resting on the hour correctly or not.

A local AD nicely sent it off to Panerai for him. Eight weeks pass and he gets a call saying the watch came back looking exactly the same...so back to Panerai. Now, nearly a month later Panerai QA calls the AD saying the hand is still misaligned. It's supposed to be back any day now.

Is such a thing so difficult to fix?!?

Patton250 · 1 June 2016, 10:46 AM

So Panerai admits its misaligned and won't fix/replace it?

Speed · 1 June 2016, 10:55 AM

Quote:

Originally Posted by Patton250

So Panerai admits its misaligned and won't fix/replace it?

Apparently they are on their second attempt... The AD upon seeing the first result told my friend it was not fixed and she's sending it back. Since he is working through the AD, I don't know what Panerai is really saying.

Patton250 · 1 June 2016, 11:04 AM

Quote:

Originally Posted by Speed

Apparently they are on their second attempt... The AD upon seeing the first result told my friend it was not fixed and she's sending it back. Since he is working through the AD, I don't know what Panerai is really saying.

I bought a Panerai from a trusted seller here and the first thing he told me after handing me my new beautiful PAM392 was "the Panerai service center sucks"

I hope they don't prove him right.

Please let's us know how it all turns out.

Speed · 1 June 2016, 11:07 AM

I hadn't heard the best things about Panerai service...but what makes it worse is hearing a nervous Nellie friend encounter an issue via a referral I facilitated.

On a more selfish note - I acquired a 312 not too long ago. Fingers crossed!

Patton250 · 1 June 2016, 11:18 AM

Quote:

Originally Posted by Speed

I hadn't heard the best things about Panerai service...but what makes it worse is hearing a nervous Nellie friend encounter an issue via a referral I facilitated.

On a more selfish note - I acquired a 312 not too long ago. Fingers crossed!

Yeah I don't blame you for being uncomfortable but it is NO way your fault. If it were me that was your friend that took your referral and bought it I in no way would blame you. In fact I'm sure I would make sure you knew that. In the end it will be made right. Unfortunately stuff happens. It's just more painful when it's a luxury watch.

Hockeymonkey · 1 June 2016, 03:52 PM

What is it with these luxury brands delivering poor service? Not just Panerai, my Tiffany watch had sub-dials that could not be aligned no matter how much we all tried. First repair was like they did not even look at it. That took 3 weeks for nothing. Second repair took 4 weeks but they finally got it right.
I wonder if Panerai sub-contracts any of their repairs?

Cru Jones · 1 June 2016, 06:37 PM

Quote:

Originally Posted by Hockeymonkey

What is it with these luxury brands delivering poor service? Not just Panerai, my Tiffany watch had sub-dials that could not be aligned no matter how much we all tried. First repair was like they did not even look at it. That took 3 weeks for nothing. Second repair took 4 weeks but they finally got it right.
I wonder if Panerai sub-contracts any of their repairs?

well, sadly, it happens with all brands (rolex & patek included)....but, i also think one is more prone to posting (complaining) about a negative experience on the internet, so, the vast majority of positive/normal experiences go unreported on forums.

Speed · 1 June 2016, 10:10 PM

Agree that negative posts get airtime while business as usual or positive comments don't get posted as much.

That said, anyone know if an hour hand gone astray should be an easy fix??

Speed · 2 June 2016, 03:59 AM

Update...

The AD says Panerai claims the hour wheel is bad and has to "order" a new part? WTF? Ready end of month. So approaching 4 mos!

They don't have them in stock? They're Panerai for gods sake. Don't they have to have them on hand during routine service?

chenht · 2 June 2016, 05:57 PM

I sent my 6 months old 312 (in perfect condition) back to Panerai when I noticed water condensation on the crystal. It came back with 2 deep scratches on the case!!!!!!!

Speed · 3 June 2016, 01:10 AM

That sucks!

So I suppose no one knows the "severity" or difficulty in replacing an hour wheel? I'm sensing some BS from the AD... It shouldn't be so hard and the part cannot be so "exotic" that the actual OEM has to "order" it.

Cru Jones · 3 June 2016, 01:12 AM

^ i honestly have no idea....maybe post the question on p.com? you might cast a wider net there for this type of question.

Speed · 3 June 2016, 02:31 AM

Quote:

Originally Posted by Cru Jones

^ i honestly have no idea....maybe post the question on p.com? you might cast a wider net there for this type of question.

Thanks Cru.

I'm just bloody curious now. 🙄

mfer · 3 June 2016, 02:45 AM

FYI, I'm told same thing.

Speed · 3 June 2016, 03:14 AM

Quote:

Originally Posted by mfer

FYI, I'm told same thing.

Sorry Mik... I don't follow you? You were told Panerai has to order this part? Did you have a similar issue?

mfer · 3 June 2016, 03:28 AM

Quote:

Originally Posted by Speed

Sorry Mik... I don't follow you? You're told Panerai has to order this part?

I was told 4 months to replace my dial.

Speed · 3 June 2016, 03:29 AM

Quote:

Originally Posted by mfer

I was told 4 months to replace my dial.

Holy Crap. Why? Did they have to ask Switzerland to make a dial from scratch?

Psmith · 3 June 2016, 03:38 AM

Sorry to hear, Bill - hope this is resolved sooner

Speed · 3 June 2016, 03:52 AM

Quote:

Originally Posted by Psmith

Sorry to hear, Bill - hope this is resolved sooner

Thanks Clive.

Feel bad for my friend.

Selfishly also hoping MY 312 stays healthy.

Seems to me another weak link is the strap change system...have not heard to many issues here - but do see some things pop up on other fora. Love this feature I must say, but interesting that it is not present on many other models.

mfer · 3 June 2016, 03:57 AM

Quote:

Originally Posted by Speed

Thanks Clive.

Feel bad for my friend.

Selfishly also hoping MY 312 stays healthy.

Seems to me another weak link is the strap change system...have not heard to many issues here - but do see some things pop up on other fora. Love this feature I must say, but interesting that it is not present on many other models.

You'll be fine. Very few strap issues reported. If you watch is healthy, it'll likely stay that way.

It just is what it is regarding repair waits. I've come to terms with it. Now it would be nice if Panerai would make up for this long wait with a nice black semi-matte gator.

Speed · 3 June 2016, 04:02 AM

Quote:

Originally Posted by mfer

You'll be fine. Very few strap issues reported. If you watch is healthy, it'll likely stay that way.

It just is what it is regarding repair waits. I've come to terms with it. Now it would be nice if Panerai would make up for this long wait with a nice black semi-matte gator.

Any idea why Mik? Only one watchmaker on site maybe?😜

Such a delay for a standard part...

mfer · 3 June 2016, 04:05 AM

Quote:

Originally Posted by Speed

Any idea why Mik? Only one watchmaker on site maybe?��

Such a delay for a standard part...

Didn't say I understand it, just said I came to terms with it!

Vbmrk · 3 June 2016, 04:52 AM

Fwiw - I had purchased a 514 a little over a year ago from a private seller. When I received the watch the hour hand was way off. I had my local AD send the watch to Panerai and about 1 month later I received it back completely fixed. Also since the watch was still under warranty the only thing I paid for was having the watch shipped back from panerai.

So I was a "lucky" one I guess. Sucks your friend is going through what they're dealing with. Hope it works out for the best.

Speed · 3 June 2016, 05:14 AM

Quote:

Originally Posted by Vbmrk

Fwiw - I had purchased a 514 a little over a year ago from a private seller. When I received the watch the hour hand was way off. I had my local AD send the watch to Panerai and about 1 month later I received it back completely fixed. Also since the watch was still under warranty the only thing I paid for was having the watch shipped back from panerai.

So I was a "lucky" one I guess. Sucks your friend is going through what they're dealing with. Hope it works out for the best.

I thought perhaps since a 312 hour hand moves independently / you need to do that to set the date etc...that it comes under more stress. Not sure if it is a common issue - and not familiar with your movement.

At any rate, poor qa for my friend and so silly they don't have the bloody part on hand.

Vbmrk · 3 June 2016, 01:20 PM

Quote:

Originally Posted by Speed

I thought perhaps since a 312 hour hand moves independently / you need to do that to set the date etc...that it comes under more stress. Not sure if it is a common issue - and not familiar with your movement.

At any rate, poor qa for my friend and so silly they don't have the bloody part on hand.

The 312 uses the p9000 while the 514 uses the p3000 movement. However both movements have the hour hand moving independently to set the date.

R1@160@alltimes · 3 June 2016, 05:21 AM

Quote:

Originally Posted by Speed

So I talked a watch neophyte buddy into buying from a Rock Solid trusted seller. He wanted an auto Pam and settled on the 312 after a year of thinking about it.

Not long after buying the watch - and wearing it sparingly - he noticed the hour had was so misaligned...he could not tell if it was resting on the hour correctly or not.

A local AD nicely sent it off to Panerai for him. Eight weeks pass and he gets a call saying the watch came back looking exactly the same...so back to Panerai. Now, nearly a month later Panerai QA calls the AD saying the hand is still misaligned. It's supposed to be back any day now.

Is such a thing so difficult to fix?!?

Now the question is.....is the mechanism/watch itself impacted in any way as a result of the "misaligned" hand?

Speed · 3 June 2016, 05:32 AM

Quote:

Originally Posted by R1@160@alltimes

Now the question is.....is the mechanism/watch itself impacted in any way as a result of the "misaligned" hand?

No idea. The last communication from Panerai via the AD was the hour wheel needed replacement. Hoping no further damage was done!

xjeeunitx · 3 June 2016, 01:27 PM

I would imagine that the job would be easy? Open case, remove crown, remove movement, remove hand, reinstall hand, put movement into case, install crown, close case, and lastly, conduct pressure test?

Frendrick · 3 June 2016, 06:00 PM

Another sad story on P9000, I assumed P9000 and P5000 has the most issues on panerai in-house movement line? Heard lots and most of the issues very hard to solve, had to send back and forth, some doesn't even have a happy ending. Rarely heard on P2000 and P3000, if any, would be solve without hassle.

Hope yours can be solve ASAP bro. Good luck.

1 June 2016, 10:38 AM	#1
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,706	312 misaligned hour hand - Panerai struggling to fix... So I talked a watch neophyte buddy into buying from a Rock Solid trusted seller. He wanted an auto Pam and settled on the 312 after a year of thinking about it. Not long after buying the watch - and wearing it sparingly - he noticed the hour had was so misaligned...he could not tell if it was resting on the hour correctly or not. A local AD nicely sent it off to Panerai for him. Eight weeks pass and he gets a call saying the watch came back looking exactly the same...so back to Panerai. Now, nearly a month later Panerai QA calls the AD saying the hand is still misaligned. It's supposed to be back any day now. Is such a thing so difficult to fix?!?

1 June 2016, 10:46 AM	#2
Patton250 2024 Pledge Member Join Date: Oct 2015 Real Name: Brett Location: Florida Watch: 5205R Posts: 5,160	So Panerai admits its misaligned and won't fix/replace it? __________________ Morality does not derive from consensus. It only comes from one place. Pride goes before destruction, and haughtiness before a fall. Often times unbelief is disguised as wisdom Instagram - patton250

3 June 2016, 01:10 AM	#12
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,706	312 misaligned hour hand - Panerai struggling to fix... That sucks! So I suppose no one knows the "severity" or difficulty in replacing an hour wheel? I'm sensing some BS from the AD... It shouldn't be so hard and the part cannot be so "exotic" that the actual OEM has to "order" it.

3 June 2016, 02:45 AM	#15
mfer "TRF" Member Join Date: Mar 2007 Real Name: Mik Location: USA Posts: 13,724	FYI, I'm told same thing. __________________ member#3242

3 June 2016, 03:38 AM	#19
Psmith "TRF" Member Join Date: Sep 2008 Real Name: Clive Location: Exoplanet Watch: spring-driven Posts: 38,856	Sorry to hear, Bill - hope this is resolved sooner __________________

1 June 2016, 11:07 AM	#5
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,706	I hadn't heard the best things about Panerai service...but what makes it worse is hearing a nervous Nellie friend encounter an issue via a referral I facilitated. On a more selfish note - I acquired a 312 not too long ago. Fingers crossed!

1 June 2016, 03:52 PM	#7
Hockeymonkey "TRF" Member Join Date: Apr 2016 Location: Portland Posts: 8	What is it with these luxury brands delivering poor service? Not just Panerai, my Tiffany watch had sub-dials that could not be aligned no matter how much we all tried. First repair was like they did not even look at it. That took 3 weeks for nothing. Second repair took 4 weeks but they finally got it right. I wonder if Panerai sub-contracts any of their repairs?

1 June 2016, 10:10 PM	#9
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,706	Agree that negative posts get airtime while business as usual or positive comments don't get posted as much. That said, anyone know if an hour hand gone astray should be an easy fix??

2 June 2016, 03:59 AM	#10
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,706	Update... The AD says Panerai claims the hour wheel is bad and has to "order" a new part? WTF? Ready end of month. So approaching 4 mos! They don't have them in stock? They're Panerai for gods sake. Don't they have to have them on hand during routine service?

2 June 2016, 05:57 PM	#11
chenht "TRF" Member Join Date: Jan 2013 Location: Malaysia Watch: PAM00312, 116710TT Posts: 56	I sent my 6 months old 312 (in perfect condition) back to Panerai when I noticed water condensation on the crystal. It came back with 2 deep scratches on the case!!!!!!!

3 June 2016, 01:12 AM	#13
Cru Jones 2024 SubLV41 Pledge Member Join Date: Mar 2010 Location: Paris, France Posts: 35,296	^ i honestly have no idea....maybe post the question on p.com? you might cast a wider net there for this type of question.

3 June 2016, 04:52 AM	#24
Vbmrk "TRF" Member Join Date: Jun 2013 Location: NYC Posts: 103	Fwiw - I had purchased a 514 a little over a year ago from a private seller. When I received the watch the hour hand was way off. I had my local AD send the watch to Panerai and about 1 month later I received it back completely fixed. Also since the watch was still under warranty the only thing I paid for was having the watch shipped back from panerai. So I was a "lucky" one I guess. Sucks your friend is going through what they're dealing with. Hope it works out for the best.

3 June 2016, 01:27 PM	#29
xjeeunitx 2024 Pledge Member Join Date: Aug 2008 Posts: 5,527	I would imagine that the job would be easy? Open case, remove crown, remove movement, remove hand, reinstall hand, put movement into case, install crown, close case, and lastly, conduct pressure test?

3 June 2016, 06:00 PM	#30
Frendrick "TRF" Member Join Date: Nov 2012 Location: Medan, Indonesia Posts: 79	Another sad story on P9000, I assumed P9000 and P5000 has the most issues on panerai in-house movement line? Heard lots and most of the issues very hard to solve, had to send back and forth, some doesn't even have a happy ending. Rarely heard on P2000 and P3000, if any, would be solve without hassle. Hope yours can be solve ASAP bro. Good luck.

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