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Luv2XcelR8 · 24 October 2016, 10:33 AM

Hello TRF family,

I am looking for a recommended AD so that I can place my name on the list for a ceramic Daytona. Also, I am looking to pick up either an LV Hulk, BLNR, or a two tone GMT II.

Today I stopped by a local AD and the service was terrible. As soon as I would try on a piece, the lady would try to mention financing options since "I wouldn't be able to afford it". I was wearing the Two tone GMT II and when I asked my girlfriend if she liked the piece, the sales lady replied and mentioned that it would "look better on someone that is more wealthy, you should stick with stainless".

I was shocked by this, especially since we were both dressed fairly nice and I was wearing one of my APs.

Oh well!! I was ready to purchase at least one of the pieces mentioned above.

My apologies for the mini rant.

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kromdom · 24 October 2016, 10:35 AM

did you say or do anything while at this AD to voice your displeasure with the treatment you got?

Alcan · 24 October 2016, 10:37 AM

Quote:

Originally Posted by Luv2XcelR8

I was wearing the Two tone GMT II...

...and I was wearing one of my APs.

Golden Ellipse · 24 October 2016, 10:39 AM

Quote:

Originally Posted by Alcan

I think he meant he was wearing it while trying it on...

Luv2XcelR8 · 24 October 2016, 10:41 AM

Quote:

Originally Posted by Alcan

I was wearing it today and took it off to try on the GMT II.

Yes, I let the manager know off to the side but I still do not want to do business with them.

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slide13 · 24 October 2016, 10:41 AM

Wow, that's just awful. I actually take mild pleasure in walking into an AD dressed in my most casual clothes and seeing how they treat me...will tell you a lot. Local AD is great thankfully, nothing but respect.

dberman3 · 24 October 2016, 11:26 AM

Quote:

Originally Posted by slide13

Wow, that's just awful. I actually take mild pleasure in walking into an AD dressed in my most casual clothes and seeing how they treat me...will tell you a lot. Local AD is great thankfully, nothing but respect.

I do the same thing... Car shopping too. Always fun.

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Kevin of Larchmont · 24 October 2016, 10:43 AM

Telling us makes for an interesting story but that woman has a boss. Telling the story to her manager or employer would result in a real sense of satisfaction.

watchwatcher · 24 October 2016, 10:58 AM

You know, I keep reading posts like this, but my experience at my AD has always been so radically different.

Luv2XcelR8 · 24 October 2016, 11:05 AM

Quote:

Originally Posted by watchwatcher

You know, I keep reading posts like this, but my experience at my AD has always been so radically different.

This is the first negative encounter that I have had. But you are right, it is my fault that the lady was rude...

Anyways, I was hoping that someone could provide a connection for someone who works at an AD so that I can get on a list and make a purchase.

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Tony64 · 24 October 2016, 11:10 AM

Quote:

Originally Posted by Luv2XcelR8

This is the first negative encounter that I have had. But you are right, it is my fault that the lady was rude...

Anyways, I was hoping that someone could provide a connection for someone who works at an AD so that I can get on a list and make a purchase.

Sent from my iPhone using Tapatalk

Is there only one AD in your immediate vicinity? Why not just try another AD? It sounds like the experience you had, however unpleasant and unprofessional, was fairly unique to that particular AD.

watchwatcher · 25 October 2016, 12:25 AM

Quote:

Originally Posted by Luv2XcelR8

This is the first negative encounter that I have had. But you are right, it is my fault that the lady was rude...

Anyways, I was hoping that someone could provide a connection for someone who works at an AD so that I can get on a list and make a purchase.

I apologize, I in no way meant to say that it was your fault the lady was rude. She clearly overstepped her bounds as several of our posters on this thread have accurately pointed out. It mystifies me why someone who makes their living off retail sales would not want to make all of their potential customers feel like a VIP.

It's just that I guess I have led a charmed life when it comes to this sort of thing. My local AD, for example, bent over backwards to get me a D500, and I know I am nowhere near their biggest or most important client.

I wish you good luck in your quest, sir.

Luv2XcelR8 · 25 October 2016, 01:10 AM

Quote:

Originally Posted by watchwatcher

I apologize, I in no way meant to say that it was your fault the lady was rude. She clearly overstepped her bounds as several of our posters on this thread have accurately pointed out. It mystifies me why someone who makes their living off retail sales would not want to make all of their potential customers feel like a VIP.

It's just that I guess I have led a charmed life when it comes to this sort of thing. My local AD, for example, bent over backwards to get me a D500, and I know I am nowhere near their biggest or most important client.

I wish you good luck in your quest, sir.

Thank you! All good on my end. Hoping I can find a nice AD in Atlanta to build a relationship with over the years.

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Timesurfer · 24 October 2016, 01:00 PM

Quote:

Originally Posted by watchwatcher

You know, I keep reading posts like this, but my experience at my AD has always been so radically different.

same experience for most part as well... sorry to hear!

Headshrinker · 24 October 2016, 11:08 AM

I'm too old and comfortable with myself to take insults from salespeople. I ask for the owner and let him/her know about the situation and walk out. This happened to me when I was 17yrs old, buying an Omega Moonwatch; never again!

Luv2XcelR8 · 24 October 2016, 11:09 AM

Quote:

Originally Posted by Headshrinker

I'm too old and comfortable with myself to take insults from salespeople. I ask for the owner and let him/her know about the situation and walk out. This happened to me when I was 17yrs old, buying an Omega Moonwatch; never again!

That's exactly what I did.

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enjoythemusic · 24 October 2016, 11:11 AM

Reminds me of Tourneau. Which AD was it?

Luv2XcelR8 · 24 October 2016, 11:13 AM

Quote:

Originally Posted by enjoythemusic

Reminds me of Tourneau. Which AD was it?

I have had great experience with Tourneau but the location close to me does not carry Rolex in store. I suppose I could have them order the model I like! I am going to go to the other AD in the area this week, but figured it wouldn't hurt to ask in order to save some time.

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henry333 · 24 October 2016, 03:57 PM

Quote:

Originally Posted by enjoythemusic

Reminds me of Tourneau. Which AD was it?

Lol you just read my mind

volvo · 24 October 2016, 04:06 PM

Quote:

Originally Posted by enjoythemusic

Reminds me of Tourneau. Which AD was it?

Yup I think its Tourneau...from sales people up to store manager.

Luv2XcelR8 · 24 October 2016, 10:32 PM

Quote:

Originally Posted by volvo

Yup I think its Tourneau...from sales people up to store manager.

This was not at a Tourneau location as previously mentioned. It was at a store called Mayors.

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2th_doc · 25 October 2016, 01:36 AM

Quote:

Originally Posted by Luv2XcelR8

This was not at a Tourneau location as previously mentioned. It was at a store called Mayors.

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Sorry to hear that.

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enjoythemusic · 26 October 2016, 07:15 PM

Quote:

Originally Posted by Luv2XcelR8

This was not at a Tourneau location as previously mentioned. It was at a store called Mayors.

UTC Mall in Sarasota Mayors offers great service imho, so that location he went to must have bad management.

visualplane · 24 October 2016, 11:11 AM

Those comments were too forward and rude.

I sometimes wonder if the salespeople give this reverse psychology tactic where they make you feel like they think you won't buy anything so that you would buy something to prove something.

Whenever I feel like they are pulling my leg, I don't buy from them.

Porsche · 24 October 2016, 12:29 PM

Quote:

Originally Posted by visualplane

Those comments were too forward and rude.

I sometimes wonder if the salespeople give this reverse psychology tactic where they make you feel like they think you won't buy anything so that you would buy something to prove something.

Whenever I feel like they are pulling my leg, I don't buy from them.

Ummm, not sure if that tactic works. Years ago I tried to buy BMW X5 when first released. I had to chase the salesman, made many calls and more emails. I finally pinned him down and asked for a test drive, saying to him "don't you want to sell me this car"

His reply? "I don't need to sell you this car, they sell themselves"

Well, what do you think I did? Yes, that very weekend I drove away in a brand new Lexus RX330.

PS. sad part is, I really wanted to buy the BMW instead, but spite is a powerful motivator!

Juantxo · 24 October 2016, 03:34 PM

Quote:

Originally Posted by Porsche

Ummm, not sure if that tactic works. Years ago I tried to buy BMW X5 when first released. I had to chase the salesman, made many calls and more emails. I finally pinned him down and asked for a test drive, saying to him "don't you want to sell me this car"

His reply? "I don't need to sell you this car, they sell themselves"

Well, what do you think I did? Yes, that very weekend I drove away in a brand new Lexus RX330.

PS. sad part is, I really wanted to buy the BMW instead, but spite is a powerful motivator!

You are better off with the Lexus. At least you'll have a spare tire. And very probably much better service.

Porsche · 24 October 2016, 03:55 PM

Quote:

Originally Posted by Juantxo

You are better off with the Lexus. At least you'll have a spare tire. And very probably much better service.

You are spot on! Had the Lexus 3 years, and customer service was so good, it was embarrassing. After 3 years I succumbed to driver vanity and traded it for a 5 series wagon. Loved the car, but the service was laughable... would you believe this... a tail light was always playing up, blowing bulbs and fuses. Discovered the internal housing had melted! The service manager told me my fault, because we drive in heavy traffic, the brakes always on, so the excess use caused heat build-up! Seriously, could not believe my ears... I asked him to put that in writing, ie. BMW's not designed for city traffic.

Sold it and now have Merc. Happy days

enjoythemusic · 24 October 2016, 11:23 PM

Quote:

Originally Posted by Porsche

Ummm, not sure if that tactic works. Years ago I tried to buy BMW X5 when first released. I had to chase the salesman, made many calls and more emails. I finally pinned him down and asked for a test drive, saying to him "don't you want to sell me this car"

His reply? "I don't need to sell you this car, they sell themselves"

Well, what do you think I did? Yes, that very weekend I drove away in a brand new Lexus RX330.

PS. sad part is, I really wanted to buy the BMW instead, but spite is a powerful motivator!

Interesting, as same thing happened to me at a BMW dealer except it was the M3. Left in amazement and came back a month later.... driving a Ferrari. After pulling into the dealership the service guys were all over the car oogling it until, finally, the service center mgr shoo'ed them all away. Walked into the dealership, asked for the sales mgr and told him the story and showed him what i chose instead.

Etschell · 24 October 2016, 11:23 PM

Quote:

Originally Posted by visualplane

Those comments were too forward and rude.

I sometimes wonder if the salespeople give this reverse psychology tactic where they make you feel like they think you won't buy anything so that you would buy something to prove something.

Whenever I feel like they are pulling my leg, I don't buy from them.

yeah some guy from home depot did a house call for me a few years back. he was like i can knock 30% off the price today if sign now but you wouldnt be the type of people who could do that now would you? i replied nope and showed him the door.

locutus49 · 24 October 2016, 11:18 AM

What country was this in?

24 October 2016, 10:33 AM	#1
Luv2XcelR8 2024 Pledge Member Join Date: Mar 2016 Real Name: Tyler Location: Atlanta, GA Posts: 495	Horrible AD experience Hello TRF family, I am looking for a recommended AD so that I can place my name on the list for a ceramic Daytona. Also, I am looking to pick up either an LV Hulk, BLNR, or a two tone GMT II. Today I stopped by a local AD and the service was terrible. As soon as I would try on a piece, the lady would try to mention financing options since "I wouldn't be able to afford it". I was wearing the Two tone GMT II and when I asked my girlfriend if she liked the piece, the sales lady replied and mentioned that it would "look better on someone that is more wealthy, you should stick with stainless". I was shocked by this, especially since we were both dressed fairly nice and I was wearing one of my APs. Oh well!! I was ready to purchase at least one of the pieces mentioned above. My apologies for the mini rant. Sent from my iPhone using Tapatalk __________________ Instagram: heinz_nation

24 October 2016, 11:11 AM	#17
enjoythemusic 2024 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 21,172	Reminds me of Tourneau. Which AD was it? __________________ __________________ ----> Was Great Seeing Everyone At The TRF December 9 Tampa Meetup <---- https://www.rolexforums.com/showthread.php?t=968133 Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory.

24 October 2016, 10:35 AM	#2
kromdom "TRF" Member Join Date: Jan 2016 Location: USA Posts: 530	did you say or do anything while at this AD to voice your displeasure with the treatment you got?

24 October 2016, 10:41 AM	#6
slide13 "TRF" Member Join Date: Sep 2016 Location: Here Posts: 1,003	Wow, that's just awful. I actually take mild pleasure in walking into an AD dressed in my most casual clothes and seeing how they treat me...will tell you a lot. Local AD is great thankfully, nothing but respect.

24 October 2016, 10:43 AM	#8
Kevin of Larchmont 2024 Pledge Member Join Date: Jul 2016 Location: The Ice House Watch: Ingersoll Mickey Posts: 3,393	Telling us makes for an interesting story but that woman has a boss. Telling the story to her manager or employer would result in a real sense of satisfaction.

24 October 2016, 10:58 AM	#9
watchwatcher "TRF" Member Join Date: Jan 2009 Real Name: Larry Location: Kentucky Watch: Yes Posts: 35,047	You know, I keep reading posts like this, but my experience at my AD has always been so radically different.

24 October 2016, 11:08 AM	#15
Headshrinker "TRF" Member Join Date: Mar 2012 Location: NJ Watch: Day-Date Posts: 4,056	I'm too old and comfortable with myself to take insults from salespeople. I ask for the owner and let him/her know about the situation and walk out. This happened to me when I was 17yrs old, buying an Omega Moonwatch; never again!

24 October 2016, 11:11 AM	#24
visualplane "TRF" Member Join Date: Jun 2015 Location: New York, NY Watch: 5513 Posts: 1,170	Those comments were too forward and rude. I sometimes wonder if the salespeople give this reverse psychology tactic where they make you feel like they think you won't buy anything so that you would buy something to prove something. Whenever I feel like they are pulling my leg, I don't buy from them.

24 October 2016, 11:18 AM	#30
locutus49 Banned Join Date: May 2014 Real Name: John Location: La Jolla, CA Watch: Platona Posts: 12,194	What country was this in?

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