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jkrolrutgers · 2 November 2017, 01:23 AM

Long story, short I got water in my Rolex 1500 -- 1978 edition by falling into a pool while wearing it. I dropped the Watch off at a Rolex Authorized Dealer the next day to have it completely serviced and what not. This was back during the 2nd week of August, I was quoted a 6 week return time. It's now November, and I've called 2 times already, and still the watch is not ready for pick-up. Can anyone provide some thoughts on how to approach this situation, I'm becoming impatient and its now been over 11 weeks since I dropped the Watch off. Does it really take this long to service the Watch, by the way the Roelx Authorized Dealer has a Watch Serviceman at the Store.

Any input greatly appreciated, Thanks!

R.W.T. · 2 November 2017, 10:42 AM

It might depending on what happened and what the process is that is in play now.

If it was rusty it takes time to clean it out and it's gonna require some parts...

Depending on his work load...and also these things are things you often don't do all at once because you have to sort of change hats...

Did they send it off to Rolex even?

You might ask if it being done in house and just nicely see if they will let you speak to the watchmaker on premise and see what his thoughts are on it and how it is coming.

Maybe go in person and even give them a head's up that you would like to come in and talk with him.

2 November 2017, 01:23 AM	#1
jkrolrutgers "TRF" Member Join Date: Oct 2015 Location: NYC Posts: 6	Servicing Rolex 1500 -- Need Some Feedback-- Long story, short I got water in my Rolex 1500 -- 1978 edition by falling into a pool while wearing it. I dropped the Watch off at a Rolex Authorized Dealer the next day to have it completely serviced and what not. This was back during the 2nd week of August, I was quoted a 6 week return time. It's now November, and I've called 2 times already, and still the watch is not ready for pick-up. Can anyone provide some thoughts on how to approach this situation, I'm becoming impatient and its now been over 11 weeks since I dropped the Watch off. Does it really take this long to service the Watch, by the way the Roelx Authorized Dealer has a Watch Serviceman at the Store. Any input greatly appreciated, Thanks!

2 November 2017, 10:42 AM	#2
R.W.T. "TRF" Member Join Date: Feb 2014 Location: Central Texas Posts: 2,004	It might depending on what happened and what the process is that is in play now. If it was rusty it takes time to clean it out and it's gonna require some parts... Depending on his work load...and also these things are things you often don't do all at once because you have to sort of change hats... Did they send it off to Rolex even? You might ask if it being done in house and just nicely see if they will let you speak to the watchmaker on premise and see what his thoughts are on it and how it is coming. Maybe go in person and even give them a head's up that you would like to come in and talk with him.

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