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Heringsdorf · 23 January 2018, 08:49 PM

Hello,

I bought a new Rolex 118238 Day-Date on eBay from a known and trusted seller 10 days ago. Today I discovered two blemishes on the dial, one is a small hair stuck inside the paint on the word “Swiss” at 6 o’clock. The other blemish is on the minute track at 5 o’clock where there is a tiny glob of paint on the track marking it fatter than the rest.
I contacted Rolex service center, and they said it would have to be send to them for repair, with a 3-4 month wait.
At this point I would rather just return the watch, would other people on this thread do the same, or different?
Thank you.

Gharddog03 · 23 January 2018, 08:52 PM

Return for refund.

Juantxo · 25 January 2018, 12:16 AM

Quote:

Originally Posted by Gharddog03

Return for refund.

Agree.

Heringsdorf · 23 January 2018, 08:53 PM

Thanks for the fast reply. I will initiate a request to return it.

Heringsdorf · 23 January 2018, 08:55 PM

Does Ebay help with the return if the seller might not accept to take it back?

peterpl · 23 January 2018, 08:58 PM

pics or it didnt happen

Heringsdorf · 23 January 2018, 09:09 PM

Here is a picture of the two spots.
It’s hard to photograph it due to the reflection on the crystal.

WJGESQ · 24 January 2018, 01:00 PM

Quote:

Originally Posted by Heringsdorf

Here is a picture of the two spots.
It’s hard to photograph it due to the reflection on the crystal.

Ouch.

Heringsdorf · 24 January 2018, 01:02 PM

Quote:

Originally Posted by WJGESQ

Ouch.

What do you mean with “ouch”?

JacksonStone · 24 January 2018, 01:04 PM

Quote:

Originally Posted by Heringsdorf

What do you mean with “ouch”?

He means those are some effed-up blemishes.

1William · 23 January 2018, 09:28 PM

If the deal was good and you can not see it and you love the watch, ask for him to fix it. Ask for a price concession. Put the loop up and wear your watch.

rajurama · 23 January 2018, 09:43 PM

Almost all dials will have some minor imperfections if seen from a loupe and god forbid a microscope. Enjoy the watch if it's not visible from naked eye.

playmore009 · 23 January 2018, 10:31 PM

Was the blemish visible in the original sale ad?

Sent from my iPhone using Tapatalk

Devildog · 23 January 2018, 10:56 PM

As you bought it on ebay you clearly got it for a good price. If you are otherwise happy, I'd ask for Ask for a small refund to cover the imperfection.

Its a 36mm watch - those imperfections will be microscipic, so see if you can live with it - if not send it in for warranty repair and the RSC will fix it.

peterpl · 23 January 2018, 11:04 PM

This is why you never take a loupe to any watch.

You WILL find something wrong if looking hard enough.

Bigblu10 · 24 January 2018, 01:30 AM

Quote:

Originally Posted by peterpl

This is why you never take a loupe to any watch.

You WILL find something wrong if looking hard enough.

Boom! OCD will drive you to be an unhappy person looking for perfection where it doesn't exist.

Heringsdorf · 24 January 2018, 01:44 AM

Quote:

Originally Posted by Bigblu10

Boom! OCD will drive you to be an unhappy person looking for perfection where it doesn't exist.

I wouldn’t call it OCD. My two other Stainless Rolex Watches have perfect dials. This one has two blemishes on the dial. I’m not ok with paying this kind of money and then receive a blemished dial.

SearChart · 24 January 2018, 05:12 PM

Quote:

Originally Posted by Heringsdorf

I wouldn’t call it OCD. My two other Stainless Rolex Watches have perfect dials. This one has two blemishes on the dial. I’m not ok with paying this kind of money and then receive a blemished dial.

These 'blemishes' are well within what is tolerated.

After servicing a watch we watchmakers need to look at the watch from 30cm away for about half a minute, can't see a spot then? Then it's good to go.
Sure we take a loupe as well, but what you show is really pushing it, I bet you can't see it with your naked eye.

CRM114 · 24 January 2018, 02:57 AM

Quote:

Originally Posted by peterpl

This is why you never take a loupe to any watch.

You WILL find something wrong if looking hard enough.

I've louped and louped the hell out of my Grand Seiko Hi-Beat GMTs and still haven't found anything wrong with them. But it is true that one should prepare themselves for some disappointment louping a Rolex. It's best not to do it.

Heringsdorf · 24 January 2018, 03:43 AM

Quote:

Originally Posted by CRM114

I've louped and louped the hell out of my Grand Seiko Hi-Beat GMTs and still haven't found anything wrong with them. But it is true that one should prepare themselves for some disappointment louping a Rolex. It's best not to do it.

Exactly my point, no blemishes on other ones, and if you find one this should be addressed. We are not talking about a $500 Watch in the end.

CRM114 · 24 January 2018, 03:49 AM

Quote:

Originally Posted by Heringsdorf

Exactly my point, no blemishes on other ones, and if you find one this should be addressed. We are not talking about a $500 Watch in the end.

I agree with you. One doesn't need a loupe to see the dial imperfections on that DD. For 23K I don't want any manufacturing dial imperfections visible to the naked eye.

If it were me, I'd return it without a 2nd thought.

Justinmg · 25 January 2018, 10:58 AM

Quote:

Originally Posted by peterpl

This is why you never take a loupe to any watch.

You WILL find something wrong if looking hard enough.

Agree 100%

Heringsdorf · 25 January 2018, 11:03 AM

Quote:

Originally Posted by Justinmg

Agree 100%

None of my other Rolex Watches have this issue.
I don’t agree with having to just accept a flaw on a watch at this price point.

herts9 · 23 January 2018, 11:07 PM

^^^yep

enjoy it. the only one that will notice, is you. and if you got a good deal, more power to you. if it bothers you that much, have them address in 5 years when you service it

The_Watch_Clocker · 24 January 2018, 12:40 AM

i don't think it's a big deal but i'm sure it's all you see.

i bet they give you a 3 day window to do a return and it's now a week past.

ok it's on the dial, hard to do that yourself but - might be more problems than it's worth.

Heringsdorf · 24 January 2018, 12:41 AM

Yes I didn’t pay retail for it, but 23K aren’t cheap either. I guess I expected not these imperfections on such a watch.
My sea-dweller 4000 has nothing like this, and costs one third.

cht · 24 January 2018, 12:46 AM

Quote:

Originally Posted by Heringsdorf

Yes I didn’t pay retail for it, but 23K aren’t cheap either. I guess I expected not these imperfections on such a watch.
My sea-dweller 4000 has nothing like this, and costs one third.

I agree, this is totally unacceptable. At this price point you're paying for some superior quality control allegedly, and the "passion for perfection" and all their marketing b*******.

My $100 fossil watch has a perfect dial with no blemishes.

Unacceptable, return for refund.

SkyKing31 · 28 January 2018, 10:57 AM

Quote:

Originally Posted by Heringsdorf

Yes I didn’t pay retail for it, but 23K aren’t cheap either. I guess I expected not these imperfections on such a watch.
My sea-dweller 4000 has nothing like this, and costs one third.

At 23k for a 118238,those blemishes no matter how small would be the only thing I noticed which would make me unhappy. Now, if we were talking about a 1601, or a 16013 then I could see overlooking the blemishes, but this isn't the case.

Is it possible to contact the seller, and see if he is willing to cover the cost of repair? If not, then I would consider returning the watch and getting a full refund.

Heringsdorf · 24 January 2018, 12:44 AM

When I look closely on the pictures on eBay, one can see the two spots. So I didn’t cause them.

watchwatcher · 24 January 2018, 12:49 AM

Did you pay 23k? For that money you could have done a heck of a lot better on the TRF classifieds, IMO.

Two words that don't go together...eBay and Rolex.

23 January 2018, 08:49 PM	#1
Heringsdorf "TRF" Member Join Date: Jan 2018 Location: Arizona Posts: 37	Blemish on new Rolex Day-Date Hello, I bought a new Rolex 118238 Day-Date on eBay from a known and trusted seller 10 days ago. Today I discovered two blemishes on the dial, one is a small hair stuck inside the paint on the word “Swiss” at 6 o’clock. The other blemish is on the minute track at 5 o’clock where there is a tiny glob of paint on the track marking it fatter than the rest. I contacted Rolex service center, and they said it would have to be send to them for repair, with a 3-4 month wait. At this point I would rather just return the watch, would other people on this thread do the same, or different? Thank you.

23 January 2018, 09:09 PM	#7
Heringsdorf "TRF" Member Join Date: Jan 2018 Location: Arizona Posts: 37	Here is a picture of the two spots. It’s hard to photograph it due to the reflection on the crystal. Attached Images

23 January 2018, 09:43 PM	#12
rajurama "TRF" Member Join Date: Oct 2008 Real Name: Rick Location: Wakanda Watch: amacallit Posts: 2,090	Almost all dials will have some minor imperfections if seen from a loupe and god forbid a microscope. Enjoy the watch if it's not visible from naked eye. __________________ रोलेक्स

23 January 2018, 10:56 PM	#14
Devildog "TRF" Member Join Date: Jul 2009 Real Name: Scott Location: UK Watch: ^^^ for now Posts: 5,797	As you bought it on ebay you clearly got it for a good price. If you are otherwise happy, I'd ask for Ask for a small refund to cover the imperfection. Its a 36mm watch - those imperfections will be microscipic, so see if you can live with it - if not send it in for warranty repair and the RSC will fix it. __________________ Past: 6239 (yes, I know...), 16610, 16600, 116515, 116613LN, 126600, 126711 CHNR Present: 16600, 116509, Cartier Santos Green.

23 January 2018, 08:52 PM	#2
Gharddog03 "TRF" Member Join Date: Dec 2009 Real Name: Genaro Location: Fresno Ca. Watch: R O L E X Posts: 4,466	Return for refund.

23 January 2018, 08:53 PM	#4
Heringsdorf "TRF" Member Join Date: Jan 2018 Location: Arizona Posts: 37	Thanks for the fast reply. I will initiate a request to return it.

23 January 2018, 08:55 PM	#5
Heringsdorf "TRF" Member Join Date: Jan 2018 Location: Arizona Posts: 37	Does Ebay help with the return if the seller might not accept to take it back?

23 January 2018, 08:58 PM	#6
peterpl Banned Join Date: Aug 2012 Location: . Posts: 6,692	pics or it didnt happen

23 January 2018, 09:28 PM	#11
1William 2024 SubLV41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 47,764	If the deal was good and you can not see it and you love the watch, ask for him to fix it. Ask for a price concession. Put the loop up and wear your watch.

23 January 2018, 10:31 PM	#13
playmore009 "TRF" Member Join Date: Apr 2014 Real Name: Shawn Location: Boston, MA Watch: GMT IIc, LVc Posts: 737	Was the blemish visible in the original sale ad? Sent from my iPhone using Tapatalk

23 January 2018, 11:04 PM	#15
peterpl Banned Join Date: Aug 2012 Location: . Posts: 6,692	This is why you never take a loupe to any watch. You WILL find something wrong if looking hard enough.

23 January 2018, 11:07 PM	#24
herts9 "TRF" Member Join Date: Jan 2016 Real Name: Brian Location: Kentucky Watch: 116610LN Posts: 2,034	^^^yep enjoy it. the only one that will notice, is you. and if you got a good deal, more power to you. if it bothers you that much, have them address in 5 years when you service it

24 January 2018, 12:40 AM	#25
The_Watch_Clocker Banned Join Date: Oct 2017 Location: US/JM/Netherlands Posts: 138	i don't think it's a big deal but i'm sure it's all you see. i bet they give you a 3 day window to do a return and it's now a week past. ok it's on the dial, hard to do that yourself but - might be more problems than it's worth.

24 January 2018, 12:41 AM	#26
Heringsdorf "TRF" Member Join Date: Jan 2018 Location: Arizona Posts: 37	Yes I didn’t pay retail for it, but 23K aren’t cheap either. I guess I expected not these imperfections on such a watch. My sea-dweller 4000 has nothing like this, and costs one third.

24 January 2018, 12:44 AM	#29
Heringsdorf "TRF" Member Join Date: Jan 2018 Location: Arizona Posts: 37	When I look closely on the pictures on eBay, one can see the two spots. So I didn’t cause them.

24 January 2018, 12:49 AM	#30
watchwatcher "TRF" Member Join Date: Jan 2009 Real Name: Larry Location: Kentucky Watch: Yes Posts: 35,044	Did you pay 23k? For that money you could have done a heck of a lot better on the TRF classifieds, IMO. Two words that don't go together...eBay and Rolex.

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