Warranty on NOS from AD?

[Mousehunter]

I recently purchased a yachtmaster for my wife from an AD. Last week, I noticed the warranty card was not in the box so I called them today.

Well, I knew the watch had been discontinued and they did offer it at a discount (abet more than the preowned they had, and a LOT more than gray market). They told me today because it was sold as discontinued and sold with a discount, the watch was sold without a Rolex warranty (only their in store warranty, hince no card).

My imagination is pretty creative on what really happened, but I want to believe it is something simpler (such as a 2015 model, so a 2 year in-house warranty is better than the 2 year Rolex). My next bet is that it was a like new rather than a nos-and the already registered warranty has already expired.

Any other explinations?

[drm20]

I don't know for sure, but this doesn't sound right to me. If they're selling it as new, it should carry the factory warranty regardless of what discount you received. Now, if it's a preowned, that's a whole other story. Hope you get to the bottom of it!

[mml4]

This type of behavior on the part of ADs has got to stop. If they had a BLRO, which is now acknowledged as discontinued, does it mean that there is no warranty? If they didn't make this issue absolutely clear before the sale I would be contacting Rolex and the local Consumer Affairs and the local TV and Radio stations.In New York there is a TV station that does specials called "7 On Your Side". Retailers do not like to appear on the evening news human interest broadcasts for issues like this.

I may be incorrect but I don't believe that being discontinued has anything to do with the manufacturers warranty as long as you are the original purchaser. I also question the word discontinued being used if it only refers to a color or hand shape etc. After all Rolex is still offering the YM. I have been buying discontinued models new and unused all my life and never did that effect the warranty coverage.

Sorry to everyone for the rant but I'm at the end of my tether with these reports.

[turboevo2]

Make sure the AD is really an AD for Rolex and also that the watch is new not preowned.

[PJDIESEL]

Interesting.

Two things. New is NEW (from an AD) regardless of how long they've had it in inventory .

Two, if they sold it as "new" it should carry the 5 year warranty regardless. If the warranty card is filled in,.....its not new.

[Colin G]

Originally Posted by PJDIESEL

Interesting.

Two things. New is NEW (from an AD) regardless of how long they've had it in inventory .

Two, if they sold it as "new" it should carry the 5 year warranty regardless. If the warranty card is filled in,.....its not new.

This right here.

[Syed117]

AD selling a new watch without a warranty card?

That's not right.

Sounds more like it's a watch that someone else bought and brought back and they sold to you at a discount. They probably have the warranty card with the original buyer's name and didn't want to show it to you because it would prove it was a used watch.

There is no other reason for buying a new watch and not being given a warranty from an AD.

[Mousehunter]

Rolex listed them as a dealer on the Rolex website. I specifically paid a premium for the new vs the preowned they also had for sale.

They are definitely playing a stupid game. I should have been more suspicious when I purchased it, a bonus 2 year in store warranty should have been a good thing.

Now I am at a crossroad. I still want the watch I am on a list for. I don’t really want to confront them and in doing so hurt myself. Best case is I get the warranty and get scratched from any future purchases from that store or the store is investigated by Rolex and I gain virtually nothing, but will also never get another watch from the store. Of course worse case is always the store sold a fake, but an AD selling a fake is pretty slim.

[Mousehunter]

discontinued can mean different things, but as the small YM is no longer being made, I feel the word is appropriate. I am not sure when production stopped.
—-
Ok I really dropped the ball on the production date. I had assumed it was more recent due to talking to another dealer (and gray market availability). Per the web it looks like it was discontinued in 2012-so this was very old new stock. At this point I am going to write the mistake off. Yes they purposely did some misleading, but If I was a dealer, I would be embarrassed my inventory management system let something rot hidden in the back safe for this long too. ;). Who knows what Rolex’s official policy is when a 5 year old watch is sold as new. I viewed it as a SS sports watch that fit my wife and she liked. Not like it can happen with a new men’s SS sports watch anymore

[richrichy]

Something smells fishy. A NOS would still have a warranty, and surely at the least a card.

[offrdmania]

Sounds to me like they got caught trying to pilfer a used watch as new.

[airpeace]

it's very fishy, sound like they sell you a "used" one. i would demand for the warranty card, it's your right

[mml4]

If you were to call/visit Dallas RSC and give them the serial# they should be able to answer when the watch was activated with regard to the warranty. If there is no record then you have no choice but to assume it is a new old stock watch. If RSC gives you an activation date from years past it is used. I suggest Dallas because I see you are from Texas.

[bdddubs925]

Don’t give in to their BS. Seems pretty shady. Do you wanna give 40% of the msrp to a shady business and perpetuate this nonsense. I think an appropriate means would be rectify first then complain to Corp which will probably do nothing. Blast the ADs name on here.

[hbombkid]

This is extremely weird. If it came from an AD then it should come with a warranty card. The only way it would not come with one is it is preowned and the AD acquired it without the card.

I would demand for the card. If any push back and hoping you did not pay cash I would get my CC company involved etc.

Also if it was truly new you should have gotten 5 year warranty from Rolex as well. That 2 year inhouse is garbage.

I would love to know who the AD is.

[dafuture]

Honestly, do you want to continue dealing with this store given what they just did? This should definitely have a warranty in your name if it was truly a new piece.

I'd want to get the warranty I paid for, and then I'd look to take my business elsewhere, even if it meant waiting longer for the next piece.

[Xerxes77]

This is not right
Any watch store must give you guarantee
You can claime for warranty

[wytrader]

Just as a curiosity, do many AD's sell used watches? I have never seen one. Would they be allowed to sell used watches at a premium?

[tyler1980]

no explanation unless it was used. My wife almost bought a 28mm YM that had been discontinued since 2012 (?)... anyway it was an AD in London and they still had it in 2017. It most certainly would have come with a factory warranty.

[PJDIESEL]

Originally Posted by wytrader

Just as a curiosity, do many AD's sell used watches?

Never heard of this. Most actually don't even really discuss non-retail watches/market as it really does them no good.

[superstarmar]

Originally Posted by PJDIESEL

Never heard of this. Most actually don't even really discuss non-retail watches/market as it really does them no good.

My AD sells Pre-Owned Rolex , absolutely!!!

[PJDIESEL]

Originally Posted by superstarmar

My AD sells Pre-Owned Rolex , absolutely!!!

I wish the ones around me did. I feel like most dealers prefer to not have anything less than full retail pricing on display to compete with the new inventory.

I know for a fact that applies to equipment dealers. First thing most customers ask after they're sticker shocked is....."have any recent trades or used stuff".

Since the dealers can't (generally) offer the same loan terms as new retail they much prefer to sell the current model stuff, lending incentives (dealer kick back) and all.

Anywho.

[pilotjim]

Originally Posted by wytrader

Just as a curiosity, do many AD's sell used watches? I have never seen one. Would they be allowed to sell used watches at a premium?

They sell "estate" watches.

[enjoythemusic]

Mousehunter, please call your Rolex distributor and let them know the facts of the transaction.

Too many opinions, so let's get to ACTION. Call Rolex. Anything less is just speculation.

[Mousehunter]

I am not worried about them being an AD. They had a fairly well stocked display (50-100 watches) of new and had gotten a new shipment including sports watches arround 2/1. They have a very small display (one row, other side of store, maybe 10 watches) of used which included 2 Rolex the other being a pre 4K Sea Dweller).

I appreachiated being able to see the older SD as the 43mm was not in stock and the 44 is way to large for me.

They have been arround forever, being well established when I got my first Tag from them 20 years ago.

[joli160]

Well, you should be worried paying a good price at an AD for a BNIB who sells pre-owned as well and not supplying you with the factory warranty card.

Without card the watch has lost quite some value if you want or need to liquidate.

Probably watch was not fully stickered ? if this is the case you have been had

[lecorsaire]

This is not ok. If it’s an unworn new watch, it should be sold with the 5 yr warranty no matter how long it’s been sitting there. I would’ve taken it back and picked one up from the GM with card. Otherwise what the hell are you paying extra at an AD for? The only good reasons to shop at an AD are for the card to be in your name with full warranty and to build a relationship to make it easier to get what you want in the future.

The bigger ADs like Tourneau sell pre-owned watches but it’s not worth it. They don’t provide the original box and I doubt they provide the original card/paper. On top of that their prices are pretty bad. They had a black 116520 for $13k around the end of 2016. It wasn’t even in perfect condition.

[enjoythemusic]

Did you call Rolex yet?

[VicLeChic]

You say you paid a lot more than grey. Some greys will give you the original Rolex card , some others won't and they give you their own 2 years warranty. For a substantial discount I might consider forfeiting Rolex's warranty and losing a bit on the resale value as long as it's agreed explicitly at the time of purchase.

What bothers me is they should have been clear about this when you bought it. They hid it from you which in my view tarnished their image. Can you see yourself dealing with them in the future? Is it a one off or do they have more sneaky tricks up their sleeve for you when the time comes?

Me personally I'd take the watch back as it was misold. Not disclosing the lack of official warranty is fraudulent in my book. I wouldn't be able to trust them for any future transaction.

[breitlings]

I'd be concerned