Rolex Service extras

[ragsk]

Hi all,

I gave my Submariner (Kermit) in for service and Rolex via my AD have come back with the following extras

Work deemed necessary:
1. Complete service: £585.00
2. New glass: £139.47 - existing is chipped/fractured
3. New bezel insert: £240.00 - existing is marked
4. New crown: £51.89 - existing is worn and marked

The glass wasn’t chipped or fractured when I handed it in. The AD louped the watch and he found nothing at the time either - I specifically remember him looking very closely at the glass. So is this Rolex being over obsessive about the minutest thing and replacing the glass when it isn’t really required?

Also the bezel at £240 sounds ridiculous. It’s Aluminium - the AD said it’s because the Green one costs far more to produce?! 7 times more?

I didn’t even notice any issues with the crown...but fine I’ll get that replaced.

[padi56]

Well first you not have to comply with all there recommendations,and you can blame the high cost of the green insert to those wanting to swap black to green inserts and visa versa on all the 16610 models.The green insert was the same price as the black insert around $75 at one time now its back to Rolex exchange only.As for the crown these are sometimes replaced with the crown tube,as for the crystal perhaps there is a minor edge chip.

[spoilsofwar01]

it makes you wonder....... the more I read about services the more concerned I become, I'm inclined to take mine to directly to Rolex at St James, and discuss my expectations and have a documented appraisal of its condition prior to any works being carried out, at least Id would feel more comfortable with what work was required prior to leaving it with them. let me know how things turn out.

[ragsk]

I took it to Watches of Switzerland and they had a specialist repair department in store and the guy thoroughly inspected my watch before taking it in. He mentioned the bezel to me ie that there were small marks on it but nothing else. They then sent it to Rolex HQ is St James who have recommended the extras....

[WatchOut4It]

As padi56 pointed out, you can select which items to proceed with and which to ignore. I’d go with those you know need doing and skip the rest....

[fishingbear]

Get the movement fully serviced and just pick of the rest of the recommendations.

[ragsk]

Problem is now I feel that I need to do it.....no win situation :-)

[joli160]

Owning a watch worth several thousands and nagging over a few hundred for a service which is needed only every 10 years or so ?

[ragsk]

Originally Posted by joli160

Owning a watch worth several thousands and nagging over a few hundred for a service which is needed only every 10 years or so ?

Maybe money is easy for you. To me it’s still significant and either way I have the right to ask questions.

[joli160]

Originally Posted by ragsk

Maybe money is easy for you. To me it’s still significant and either way I have the right to ask questions.

Sorry, if it sounded a bit cynical, no ill intent meant. Sometimes I should think a bit more before making a comment.

All kidding aside I would skip the crystal and perhaps the insert which is way overpriced imo. But if you choose the full treatment including a light polish than renewing the insert will give you back a totally brand new looking watch.
That's also something nice to look forward for

[Chaching]

Originally Posted by joli160

Owning a watch worth several thousands and nagging over a few hundred for a service which is needed only every 10 years or so ?

My thoughts EXACTLY!

[ragsk]

Originally Posted by Chaching

My thoughts EXACTLY!

I repeat what I said in post no 10.

Just because its a small percentage of the watches value doesnt make it ok or beyond question.

As one of the other posters mentioned, I also just had my Porsche Turbo S serviced 7 months ago for less and my Audi R8 Plus just had its 1st service for about half the price. Regardless, please dont judge me for questioning whether work is actually required on a watch service.

Actually I bought this watch for £2,400 in 2005. Lol the service and repair cost is nearly 40% of my purchase price. Is it ok for me to question it now?!

[axjimenez]

It is a fair question to ask for clarification on. Thankfully watches (unlike cars) do not require service as frequently so while it is a notable expense you will hopefully not have to incur it again for many years.

Originally Posted by ragsk

I repeat what I said in post no 10.

Just because its a small percentage of the watches value doesnt make it ok or beyond question.

As one of the other posters mentioned, I also just had my Porsche Turbo S serviced 7 months ago for less and my Audi R8 Plus just had its 1st service for about half the price. Regardless, please dont judge me for questioning whether work is actually required on a watch service.

Actually I bought this watch for £2,400 in 2005. Lol the service and repair cost is nearly 40% of my purchase price. Is it ok for me to question it now?!

[spoilsofwar01]

Originally Posted by ragsk

Problem is now I feel that I need to do it.....no win situation :-)

Breathe.... be calm.....take on board what the AD as said, Rolex will suggest extra work that may be necessary to bring it up to a "as new condition", if the work is not critical then go with just a service, alternatively budget, postpone the works until funds permit.... last option find an authorized Rolex watch repairer local to you for a second opinion. either way it will work out for you. all the best

[AEC]

Originally Posted by ragsk

Hi all,

I gave my Submariner (Kermit) in for service and Rolex via my AD have come back with the following extras

Work deemed necessary:
1. Complete service: £585.00
2. New glass: £139.47 - existing is chipped/fractured
3. New bezel insert: £240.00 - existing is marked
4. New crown: £51.89 - existing is worn and marked

The glass wasn’t chipped or fractured when I handed it in. The AD louped the watch and he found nothing at the time either - I specifically remember him looking very closely at the glass. So is this Rolex being over obsessive about the minutest thing and replacing the glass when it isn’t really required?

Also the bezel at £240 sounds ridiculous. It’s Aluminium - the AD said it’s because the Green one costs far more to produce?! 7 times more?

I didn’t even notice any issues with the crown...but fine I’ll get that replaced.

Thank them for all the good advice, then decline #2, decide your own preference on #3, and tell them everyone else on the planet simply includes #4 in the price of #1, and you would expect Rolex to follow suit.

[ragsk]

Yes that’s what i am thinking as well. The bezel insert is way over priced but actually that’s the bit that definitely needs replacing.

[Zakalwe]

Originally Posted by ragsk

Yes that’s what i am thinking as well. The bezel insert is way over priced but actually that’s the bit that definitely needs replacing.

If you have a flat 4 bezel insert you do not want to get it changed.

[J!m]

Originally Posted by Zakalwe

If you have a flat 4 bezel insert you do not want to get it changed.

This is what I was going to say...

[Sarosh]

Originally Posted by Zakalwe

If you have a flat 4 bezel insert you do not want to get it changed.

Nail head....hit lol

[SLS]

Get the movement serviced and crown replaced. Pass on the other 2 if you are confident with your recollection of the crystal being in fine shape.

[FinWatch]

Originally Posted by ragsk

Hi all,

I gave my Submariner (Kermit) in for service and Rolex via my AD have come back with the following extras

Work deemed necessary:
1. Complete service: £585.00
2. New glass: £139.47 - existing is chipped/fractured
3. New bezel insert: £240.00 - existing is marked
4. New crown: £51.89 - existing is worn and marked

The glass wasn’t chipped or fractured when I handed it in. The AD louped the watch and he found nothing at the time either - I specifically remember him looking very closely at the glass. So is this Rolex being over obsessive about the minutest thing and replacing the glass when it isn’t really required?

Also the bezel at £240 sounds ridiculous. It’s Aluminium - the AD said it’s because the Green one costs far more to produce?! 7 times more?

I didn’t even notice any issues with the crown...but fine I’ll get that replaced.

I feel you: the maintenance is expensive.
I have similar situation: my Kermit has been delivered to Rolex for service. I have not yet received the information what they suggest for maintenance... in your case: I would not change the bezel. I would take all the rest (1,2,4) and after that I would be happy for the next 8-10 years!



Sent from my iPhone using Tapatalk

[SearChart]

Originally Posted by ragsk

Hi all,

I gave my Submariner (Kermit) in for service and Rolex via my AD have come back with the following extras

Work deemed necessary:
1. Complete service: £585.00
2. New glass: £139.47 - existing is chipped/fractured
3. New bezel insert: £240.00 - existing is marked
4. New crown: £51.89 - existing is worn and marked

The glass wasn’t chipped or fractured when I handed it in. The AD louped the watch and he found nothing at the time either - I specifically remember him looking very closely at the glass. So is this Rolex being over obsessive about the minutest thing and replacing the glass when it isn’t really required?

Also the bezel at £240 sounds ridiculous. It’s Aluminium - the AD said it’s because the Green one costs far more to produce?! 7 times more?

I didn’t even notice any issues with the crown...but fine I’ll get that replaced.

You don't have to accept the options.

The bezel insert is not ridiculous, Rolex says it costs 240quid then that is the price, aluminium or not. We all paid several grand for a stainless steel watch, is that not ridiculous?

[Ballzzz]

I was going to say flat 4 or not don't get the bezel replaced

[Tomas Eriksson]

if the crown is waterproof I would keep the old. I would definitely not replace crystal or insert if itäs not definetly needed.

[sensui]

Something seems awfully fishy/wrong with that estimate for the insert coming from RSC.

[Pavlos]

Full service. The rest don't bother as long as they say it is waterproof. It is a tool watch.

If you want a watch to look pristine buy a OP or DJ and make sure it stays under the shirt cuff all the time.

[nektar]

Originally Posted by Pavlos

Full service. The rest don't bother as long as they say it is waterproof. It is a tool watch.

If you want a watch to look pristine buy a OP or DJ and make sure it stays under the shirt cuff all the time.

Agreed.

[037]

Get #1 and #4, skip the rest. The crown and tube could be worn and would need replaced to meet waterproof testing. Your watch is 10-15 years old so the quote sounds accurate to me.

Regarding the insert, don't replace it regardless of color. Yours could still be worth more if original regardless of the 4 being pointed or flat.

Regarding the insert price, it sounds accurate. Rolex hiked the price on them and they're expensive to replace worldwide. But, it doesn't matter since you should skip it anyway.

[ragsk]

Thank you everyone.

It’s definitely not a flat 4 bezel. Money aside, what’s the issue with replacing it - why would a slightly scratched original be better?

[Ballzzz]

Originally Posted by ragsk

Thank you everyone.

It’s definitely not a flat 4 bezel. Money aside, what’s the issue with replacing it - why would a slightly scratched original be better?

Original patina, original parts, can be sold if ever as all original.

If you really want the replace the bezel try and remove it before it goes to the rsc so you can at least "keep" the original bezel if you do ever plan to sell it.