oops, Advice needed

[Tony1T]

Wife dropped her 3 month old DJ31 and smashed the crystal. Can the AD replace this or is it better being sent to Rolex . Im based in the UK.

[JacksonStone]

Originally Posted by Tony1T

Wife dropped her 3 month old DJ31 and smashed the crystal. Can the AD replace this or is it better being sent to Rolex . Im based in the UK.

Sent to Rolex. The movement will likely need to be serviced.

[mistercoach32]

Originally Posted by JacksonStone

Sent to Rolex. The movement will likely need to be serviced.

This

[Floorguy]

Hack it!! It will more than likely need a service to ensure no shards made its way in the movement

[Fencer]

My wife did the same. I took it to a good local watchmaker. He checked the mechanism, but did not see any indication of glass particles there, so we took the chance of no full service.

Total cost was $150, as opposed to Rolex charge. That was a couple of years ago, so apparently it was a good decision.

[Wobbly]

It will need a service, you may be able to claim on your household insurance for the damage.

[123Blueface]

Originally Posted by Wobbly

It will need a service, you may be able to claim on your household insurance for the damage.

Only if on an all risk floater. Regular jewelry coverage does not cover accidental damage.

Wife did the same. Fortunately, $2700 and covered.

[BVLDARI]

How much does Rolex charge for a new crystal?

[Wobbly]

Originally Posted by 123Blueface

Only if on an all risk floater. Regular jewelry coverage does not cover accidental damage.

Wife did the same. Fortunately, $2700 and covered.

It's different in the UK, if you have accidental cover.

I was covered on a GMT crystal about 10 years ago.

[214270Explorer]

Pull out the stem to stop the watch from running or potential shards of dusty glass may enter and damage the running movement. You just may save yourself a larger repair bill.

RSC will be grateful when you send it to them non-running.

[Floorguy]

Almost positive RCS will require a full service!

[ltmgeller]

Send it to a RSC

[Fencer]

Does everyone here take his Porsche or BMW only to a dealer for service?

[BVLDARI]

Originally Posted by Fencer

Does everyone here take his Porsche or BMW only to a dealer for service?

I am sure some do. I don't.

[JacksonStone]

Originally Posted by Fencer

Does everyone here take his Porsche or BMW only to a dealer for service?

He could go with a qualified independent, but his question was whether he should send it to Rolex (RSC) or an AD. Odds are an AD wouldn't touch it, unless they had a fully-qualified, Rolex-certified watchmaker on premises, and even then it's iffy, given that the watch is still under warranty. If he wants to go to an independent, he'll need to do his research to make sure he's going to someone who can handle the job; he can also kiss his warranty goobye.
RSC removes the guesswork.

[Fencer]

I think it is hard to make a blanket statement... in a generic case the factory would be preferable, but I once had a very bad, and surprising, situation with one very prestigious factory. No, not Rolex, but close.

[JacksonStone]

Originally Posted by Fencer

I think it is hard to make a blanket statement... in a generic case the factory would be preferable, but I once had a very bad, and surprising, situation with one very prestigious factory. No, not Rolex, but close.

Blanket generalizations that are true in a majority of cases trump a one-off anecdotal account to the contrary. Honestly, I'm not even sure why we're debating this. RSC isn't the only option on the table, but it's by far the safest and most sensible under the circumstances. I also have a hunch that someone who asks the OP's question in the first place probably isn't well-versed in independent watchmakers in his area, so he'd certainly find it less of a headache (albeit not less expensive) just to send it into Rolex.

At any rate, his options have been explained. The rest is up to him at this point.

[77T]

The RSC is the only place you can take it or ship it if you want to preserve that 5-year warranty. This will be an expensive endeavor because you must pay for a full service. Rolex requires this to replace a shattered crystal: Fully disassemble/reassemble the entire movement to ensure no shards made it into the movement.

If you want to save £600 or so, and you trust the original Rolex workmanship that went into the build of your wife’s DJ movement, and you are risk-tolerant, then you might just void the warranty yourself. After all you shouldn’t need it, right? The gamble is if something dire goes wrong in the movement later, it’s all on your nickel.

If that sounds like a good gamble (save £600 now against the odds of a £800-1000 repair later) then go Indie.

Before going the RSC route you could locate a nearby certified watchmaker with a Rolex parts account. Have him or her assess the DJ’s movement carefully and if no shards are visible on it, then only pay to replace the crystal.




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[Tony1T]

Thanks to all for the advice . I spoke to the AD today and its going to be sent back to the RSC for a quote. Id rather spend a little more now that risk any problems in the future. I hacked the watch when it happened so hopefully there won't be any damage to the movement.