The Rolex Forums   The Rolex Watch

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX


Go Back   Rolex Forums - Rolex Forum > Rolex & Tudor Watch Topics > Rolex General Discussion

Reply
 
Thread Tools Display Modes
Old 7 December 2018, 10:27 AM   #1
Vvvlllooo
"TRF" Member
 
Vvvlllooo's Avatar
 
Join Date: Oct 2016
Location: Fl
Posts: 202
Warranty advice?

So I’ve been reading a lot about warranty. I had bought my Bluesy from Jomashop unworn, used. I have the warranty card. It’s a 2015 and i went to get a pressure test done recnetly and it failed from the crystal. I am hesitant to send to Rolex and Jomashop had said they would “look” at it. What would you do? I had bought it late 2015 and saved a bunch of cash, hence I moved on it.
Vvvlllooo is offline   Reply With Quote
Old 7 December 2018, 10:35 AM   #2
darkside7
"TRF" Member
 
Join Date: Dec 2006
Real Name: Eddie
Location: Austin Tx
Watch: Sub-C
Posts: 510
Does your watch not have a 5 year warranty?
__________________
darkside7 is offline   Reply With Quote
Old 7 December 2018, 10:38 AM   #3
Vvvlllooo
"TRF" Member
 
Vvvlllooo's Avatar
 
Join Date: Oct 2016
Location: Fl
Posts: 202
Quote:
Originally Posted by darkside7 View Post
Does your watch not have a 5 year warranty?
I believe so, but like a thread I had just read...some grey dealers may have not of activated the warranty like Jomashop.
Vvvlllooo is offline   Reply With Quote
Old 7 December 2018, 10:48 AM   #4
imperio
"TRF" Member
 
imperio's Avatar
 
Join Date: Sep 2011
Location: San Francisco, CA
Watch: this space
Posts: 1,867
Well what's the worst that could happen if you bring the watch and warranty card in to RSC... They will just say no if they can't help you.
__________________
imperio is offline   Reply With Quote
Old 7 December 2018, 10:53 AM   #5
Vvvlllooo
"TRF" Member
 
Vvvlllooo's Avatar
 
Join Date: Oct 2016
Location: Fl
Posts: 202
Quote:
Originally Posted by imperio View Post
Well what's the worst that could happen if you bring the watch and warranty card in to RSC... They will just say no if they can't help you.
Very true yes.
Vvvlllooo is offline   Reply With Quote
Old 7 December 2018, 10:59 AM   #6
Nikrnic
"TRF" Member
 
Nikrnic's Avatar
 
Join Date: May 2017
Real Name: Louis Nick Ric
Location: Michigan, USA
Watch: Blnr, Expll, Subs,
Posts: 10,172
I bought a Tudor from Jomashop once and did not get a factory warranty card as they said they cover it under their warranty. If you received a Rolex warranty card with yours I'd suggest using RSC instead of them.

Sent from my SM-G900V using Tapatalk
Nikrnic is offline   Reply With Quote
Old 7 December 2018, 11:05 AM   #7
Tools
TRF Moderator & 2024 SubLV41 Patron
 
Tools's Avatar
 
Join Date: May 2007
Real Name: Larry
Location: Mojave Desert
Watch: GMT's
Posts: 43,514
Quote:
Originally Posted by Vvvlllooo View Post
So I’ve been reading a lot about warranty. I had bought my Bluesy from Jomashop unworn, used. I have the warranty card. It’s a 2015 and i went to get a pressure test done recnetly and it failed from the crystal. I am hesitant to send to Rolex and Jomashop had said they would “look” at it. What would you do? I had bought it late 2015 and saved a bunch of cash, hence I moved on it.
A used watch may, indeed, have a valid warranty if it was purchased by a retail consumer from an AD. If it is used because it was originally purchased from the Grey Market Dealer, it likely does not have a valid warranty.

Besides, not passing a pressure test would not be a warranty item. Warranties are for manufacturing defects and a displaced crystal or damage causing a breach, is not a manufacturing defect.

Why would you be hesitant to send it to Rolex? They will fix it properly, but it may cost a service.
__________________
(Chill ... It's just a watch Forum.....)
NAWCC Member
Tools is offline   Reply With Quote
Old 7 December 2018, 11:15 AM   #8
Vvvlllooo
"TRF" Member
 
Vvvlllooo's Avatar
 
Join Date: Oct 2016
Location: Fl
Posts: 202
Quote:
Originally Posted by Tools View Post
A used watch may, indeed, have a valid warranty if it was purchased by a retail consumer from an AD. If it is used because it was originally purchased from the Grey Market Dealer, it likely does not have a valid warranty.

Besides, not passing a pressure test would not be a warranty item. Warranties are for manufacturing defects and a displaced crystal or damage causing a breach, is not a manufacturing defect.

Why would you be hesitant to send it to Rolex? They will fix it properly, but it may cost a service.
Thanks for the clarification. I’m hesitating on spending the cash on the service as I may put it off later. Watch is fine and runs great. I have other watches I use at the beach or pool. I was actually shocked when it had failed.
Vvvlllooo is offline   Reply With Quote
Old 7 December 2018, 01:58 PM   #9
Tools
TRF Moderator & 2024 SubLV41 Patron
 
Tools's Avatar
 
Join Date: May 2007
Real Name: Larry
Location: Mojave Desert
Watch: GMT's
Posts: 43,514
Quote:
Originally Posted by Vvvlllooo View Post
Thanks for the clarification. I’m hesitating on spending the cash on the service as I may put it off later. Watch is fine and runs great. I have other watches I use at the beach or pool. I was actually shocked when it had failed.
The crystal is pressed on at a certain pressure to mate against the Delrin gasket at the case.

Perhaps you can find a watchmaker who would ensure it is properly pressed at the correct pressure and re-test.
__________________
(Chill ... It's just a watch Forum.....)
NAWCC Member
Tools is offline   Reply With Quote
Old 7 December 2018, 11:31 AM   #10
jeffnnj
"TRF" Member
 
jeffnnj's Avatar
 
Join Date: Dec 2015
Location: Northern NJ
Posts: 763
Wondering what causes that.


Sent from my iPhone using Tapatalk
jeffnnj is offline   Reply With Quote
Old 7 December 2018, 11:38 AM   #11
Vvvlllooo
"TRF" Member
 
Vvvlllooo's Avatar
 
Join Date: Oct 2016
Location: Fl
Posts: 202
Quote:
Originally Posted by jeffnnj View Post
Wondering what causes that.


Sent from my iPhone using Tapatalk
Have no clue but after three years...espn voice...cmon man! Things been babied and barely worn
Vvvlllooo is offline   Reply With Quote
Old 7 December 2018, 02:17 PM   #12
ltmgeller
2024 SubLV41 Pledge Member
 
ltmgeller's Avatar
 
Join Date: Aug 2012
Real Name: Mike
Location: New York
Watch: Rolex
Posts: 22,574
I would still send it to RSC regardless. They will service it as long as its a Rolex. You might just have to pay for it.
__________________
Oh, look at the time...
Official Member: 'WIS-CON' Las Vegas International GTG 2019
ltmgeller is offline   Reply With Quote
Old 7 December 2018, 07:19 PM   #13
joli160
2024 SubLV41 Pledge Member
 
joli160's Avatar
 
Join Date: Apr 2013
Location: NL
Watch: Yachtmaster
Posts: 14,757
It does not need service if it runs fine, just a new seal.
Even without warranty a very cheap fix. Just go to the RSC
__________________
Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711.
joli160 is offline   Reply With Quote
Old 7 December 2018, 09:08 PM   #14
Vvvlllooo
"TRF" Member
 
Vvvlllooo's Avatar
 
Join Date: Oct 2016
Location: Fl
Posts: 202
Thanks for the inputs! Will do
Vvvlllooo is offline   Reply With Quote
Old 7 December 2018, 11:05 PM   #15
RichM
2024 SubLV41 Pledge Member
 
RichM's Avatar
 
Join Date: Mar 2015
Real Name: Richie
Location: "Nowhere Man"
Watch: out now,take care!
Posts: 29,749
My advice, first, I would not let Jomashop “look” at it”. Second, send the watch to the Dallas RSC and not NYC.
__________________
"I love to work at nothing all day"
TRF #139960
RichM is offline   Reply With Quote
Old 8 December 2018, 01:35 AM   #16
Vvvlllooo
"TRF" Member
 
Vvvlllooo's Avatar
 
Join Date: Oct 2016
Location: Fl
Posts: 202
Quote:
Originally Posted by Rich Mickol View Post
My advice, first, I would not let Jomashop “look” at it”. Second, send the watch to the Dallas RSC and not NYC.
Will do and thanks
Vvvlllooo is offline   Reply With Quote
Old 7 December 2018, 11:12 PM   #17
m j b
"TRF" Member
 
m j b's Avatar
 
Join Date: Mar 2011
Real Name: Michael
Location: RTP, NC, USA
Watch: ♕& Ω
Posts: 5,215
I always wonder why people are so hesitant to take advantage of a warranty.
__________________
Enjoy life - it has an expiration date.


Disclaimer: Please note that the avatar is not an accurate representation of how I look. The camera adds 10 pounds...
m j b is offline   Reply With Quote
Old 7 December 2018, 11:42 PM   #18
joli160
2024 SubLV41 Pledge Member
 
joli160's Avatar
 
Join Date: Apr 2013
Location: NL
Watch: Yachtmaster
Posts: 14,757
Quote:
Originally Posted by m j b View Post
I always wonder why people are so hesitant to take advantage of a warranty.
Speaking for myself and not Rolex related, I have found it many times not worth the hassle as a lot of manufacturers are trying their utmost best not to honour the warranty claiming you abused the item. (experiences with Dyson and Tumi)
Not many decent companies around.

Arguing about a few bucks only makes me angry, so for keeping my peace of mind it's often better to pay up and be done with it.
__________________
Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711.
joli160 is offline   Reply With Quote
Old 8 December 2018, 10:34 AM   #19
Jamie1111
"TRF" Member
 
Join Date: Sep 2018
Location: Australia
Posts: 809
Quote:
Originally Posted by joli160 View Post
Speaking for myself and not Rolex related, I have found it many times not worth the hassle as a lot of manufacturers are trying their utmost best not to honour the warranty claiming you abused the item. (experiences with Dyson and Tumi)
Not many decent companies around.

Arguing about a few bucks only makes me angry, so for keeping my peace of mind it's often better to pay up and be done with it.


Sucks, Dyson in Australia even fixed our last one a few months out of warranty for free. But my mrs is extremely nice and I always suspect that’s how she gets away with everything lol. Overall I agree though companies love neglecting after sales care
Jamie1111 is offline   Reply With Quote
Old 12 December 2018, 05:11 AM   #20
carguy67
"TRF" Member
 
Join Date: Dec 2017
Location: new york
Watch: Rolex 116500LN
Posts: 6
Warranty not honored by RSC NYC

I have a 1yr old 116500LN that I bought new from a Jeweler, not an AD. I have the Warranty card and it was registered at the original AD. RSC NYC will not honor it, as they said that since my point of purchase was not an AD it is void. My thoughts are a BNIB watch that was correctly registered at the AD, with the card, should be fixed under warranty, period. Not to mention that since the watch is about 1 yr old, it should not have broken in the first place. I have no choice but to repair it, as it ceased to function, but I do feel pretty strongly that Rolex should honor their warranty and repair their products within the correct warranty period, regardless of where, or from whom, it was purchased....
carguy67 is offline   Reply With Quote
Old 14 December 2018, 02:20 AM   #21
Vvvlllooo
"TRF" Member
 
Vvvlllooo's Avatar
 
Join Date: Oct 2016
Location: Fl
Posts: 202
Quote:
Originally Posted by carguy67 View Post
I have a 1yr old 116500LN that I bought new from a Jeweler, not an AD. I have the Warranty card and it was registered at the original AD. RSC NYC will not honor it, as they said that since my point of purchase was not an AD it is void. My thoughts are a BNIB watch that was correctly registered at the AD, with the card, should be fixed under warranty, period. Not to mention that since the watch is about 1 yr old, it should not have broken in the first place. I have no choice but to repair it, as it ceased to function, but I do feel pretty strongly that Rolex should honor their warranty and repair their products within the correct warranty period, regardless of where, or from whom, it was purchased....
yup just like cars...these are the stories i look at and say..im not going to send it in for a simple pressure fail...my watch will never see the water..? i have a couple of pieces and i sit here and chuckle because my cheap seiko, which i had for years, has never failed the pressure test and it's $200 new.
Vvvlllooo is offline   Reply With Quote
Old 14 December 2018, 03:15 AM   #22
darkside7
"TRF" Member
 
Join Date: Dec 2006
Real Name: Eddie
Location: Austin Tx
Watch: Sub-C
Posts: 510
Quote:
Originally Posted by carguy67 View Post
I have a 1yr old 116500LN that I bought new from a Jeweler, not an AD. I have the Warranty card and it was registered at the original AD. RSC NYC will not honor it, as they said that since my point of purchase was not an AD it is void. My thoughts are a BNIB watch that was correctly registered at the AD, with the card, should be fixed under warranty, period. Not to mention that since the watch is about 1 yr old, it should not have broken in the first place. I have no choice but to repair it, as it ceased to function, but I do feel pretty strongly that Rolex should honor their warranty and repair their products within the correct warranty period, regardless of where, or from whom, it was purchased....
That’s one of the downfall for purchasing other than an authorized dealer. They make you prove everything.
__________________
darkside7 is offline   Reply With Quote
Old 8 December 2018, 01:35 AM   #23
Vvvlllooo
"TRF" Member
 
Vvvlllooo's Avatar
 
Join Date: Oct 2016
Location: Fl
Posts: 202
Quote:
Originally Posted by m j b View Post
I always wonder why people are so hesitant to take advantage of a warranty.
Just time
Vvvlllooo is offline   Reply With Quote
Old 8 December 2018, 12:13 AM   #24
AK DeepSea
Banned
 
Join Date: Oct 2018
Location: MAGA2020
Posts: 242
A leaking crystal should ABSOLUTELY be covered by the warranty if your watch has one. If there is no evidence of physical shock or damage, that is a premature failure which is covered by the warranty.
AK DeepSea is offline   Reply With Quote
Old 8 December 2018, 01:36 AM   #25
Vvvlllooo
"TRF" Member
 
Vvvlllooo's Avatar
 
Join Date: Oct 2016
Location: Fl
Posts: 202
Quote:
Originally Posted by AK DeepSea View Post
A leaking crystal should ABSOLUTELY be covered by the warranty if your watch has one. If there is no evidence of physical shock or damage, that is a premature failure which is covered by the warranty.
This is what I was thinking but again that’s why I’m asking. All I can do is try.
Vvvlllooo is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

WatchesOff5th

DavidSW Watches

Takuya Watches

OCWatches

Asset Appeal

Wrist Aficionado

My Watch LLC


*Banners Of The Month*
This space is provided to horological resources.





Copyright ©2004-2024, The Rolex Forums. All Rights Reserved.

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Rolex is a registered trademark of ROLEX USA. The Rolex Forums is not affiliated with ROLEX USA in any way.