Returning a Rolex

[tgoddu]

I'm going to make this simple and see what kind of response I get...

Should you be able to return a Rolex if purchased at an AD?

Have you bought one and returned it before? If so, did they charge a restocking fee?

[harvey]

Originally Posted by tgoddu

I'm going to make this simple and see what kind of response I get...

Should you be able to return a Rolex?

Have you bought one and returned it before? If so, did they charge a restocking fee?

Yes.
Yes.
No.

[DenaliHD]

How long ago did you buy it? Worn it? Any scuffs, scratches, smudges? Was it a part of a combo buy? Also, would depend on the payment method. Need more details.

[LuminousMaximus]

Return to the AD or trusted seller?

[tgoddu]

Ad

[nick800]

I tried returning one to a TS within 24 hours, but they wouldn't take it. I'm not going to share any other details.

[Bigblu10]

Originally Posted by nick800

I tried returning one to a TS within 24 hours, but they wouldn't take it. I'm not going to share any other details.

Where is the YG Sub? Did you take delivery yet?

[peterpl]

Very very rare for an AD to take back a Rolex or any other watch.

I personally feel that all ADs should accept a return if the item is faulty or not as per advertised within a 7 day period. If its buyers remorse well too bad.

[tyler1980]

Originally Posted by peterpl

Very very rare for an AD to take back a Rolex or any other watch.

I personally feel that all ADs should accept a return if the item is faulty or not as per advertised within a 7 day period. If its buyers remorse well too bad.

they have to by law in most places. Provided its returned in unworn condition and within the statutory return period.

here is an AD who because of the holidays even gives you an extended time for returns:
"In the unlikely event that you are not entirely happy with the purchase you have made for a Christmas gift, we will be happy to exchange or refund from Monday 5th November up until Sunday 6th January 2019, on presentation of the unused goods in the original packaging (with no alterations made) and the guarantee accompanied by the till receipt or proof of purchase. We offer this returns policy in addition to your statutory rights."

[RHIII]

Originally Posted by tyler1980

they have to by law in most places. Provided its returned in unworn condition and within the statutory return period.

here is an AD who because of the holidays even gives you an extended time for returns:
"In the unlikely event that you are not entirely happy with the purchase you have made for a Christmas gift, we will be happy to exchange or refund from Monday 5th November up until Sunday 6th January 2019, on presentation of the unused goods in the original packaging (with no alterations made) and the guarantee accompanied by the till receipt or proof of purchase. We offer this returns policy in addition to your statutory rights."

^^^this

1000%


Sent from my iPhone using Tapatalk

[Hibbyx]

Originally Posted by tyler1980

they have to by law in most places. Provided its returned in unworn condition and within the statutory return period.

here is an AD who because of the holidays even gives you an extended time for returns:
"In the unlikely event that you are not entirely happy with the purchase you have made for a Christmas gift, we will be happy to exchange or refund from Monday 5th November up until Sunday 6th January 2019, on presentation of the unused goods in the original packaging (with no alterations made) and the guarantee accompanied by the till receipt or proof of purchase. We offer this returns policy in addition to your statutory rights."

In the U.K. You are not entitled to a refund if you went into a store to buy something if it's only because you change your mind, if it's faulty or not suitable for purposes then yes, some companies like Argos do allow this but it's as your AD says (in addition to your statutory rights) I worked in retail for 15 years
Buying online is completely different
You need to ask the AD involved

[tyler1980]

Originally Posted by Hibbyx

In the U.K. You are not entitled to a refund if you went into a store to buy something if it's only because you change your mind, if it's faulty or not suitable for purposes then yes, some companies like Argos do allow this but it's as your AD says (in addition to your statutory rights) I worked in retail for 15 years
Buying online is completely different
You need to ask the AD involved

most of AD's i have used have a return policy. i just checked all my receipts. An exchange you could also be entitled to. The Omega boutique its an exchange policy. But you can get something else i suppose. I don't have any without such a policy. I would guess that is rare not to have one, but you appear to be correct that they don't have to have one in the UK

[mk2jag]

Talk to the AD about returns before you buy.....

[Hodog16]

Originally Posted by mk2jag

Talk to the AD about returns before you buy.....

Exactly. When my sister and I bought a Datejust for my mother, I wanted to make sure she liked it first, so I asked the AD what return/exchange policy they could do.

This was back before Rolex changed everything, so they said keep stickers on and we'll keep warranty card and leave it blank until you confirm it's a keeper.

She loved it, so the AD filled out the card, and I picked it up a week later.

[Lou wants a Rolex]

Originally Posted by mk2jag

Talk to the AD about returns before you buy.....

They made it very clear to me after I buy it I can not return it. He then clearly asked me do I want to continue with the purchase.

It was the terms I agreed to. I am extremely happy with my purchase.

[MikeyV]

I think once it's de-stickered and the warranty card filled out, you're SOL.

[tyler1980]

Originally Posted by MikeyV

I think once it's de-stickered and the warranty card filled out, you're SOL.

no. Stickers maybe if they left the AD with the stickers like in the past, but if they were removed at the time of sale you can return it. As long as you return the way you bought it you are fine.

Some AD's in the US have always held cards for 30 days because they don't want to deal with the hassle of a return and the card issue. But the fact its filled out doesnt affect anything.

Rolex according to multiple posts here will re issue a warranty card to an AD due to a return. I have not experienced that personally, but others have said that is the case.

[David5807]

Originally Posted by MikeyV

I think once it's de-stickered and the warranty card filled out, you're SOL.

This has been the case in my experience

[phez]

Originally Posted by tgoddu

I'm going to make this simple and see what kind of response I get...

Should you be able to return a Rolex if purchased at an AD?

Have you bought one and returned it before? If so, did they charge a restocking fee?

I returned a YG DD40 with a date issue. The AD took it back even though I had worn it for a month. There was no charge.

[Room 101]

Originally Posted by phez

I returned a YG DD40 with a date issue. The AD took it back even though I had worn it for a month. There was no charge.

That's good of them. It is within your rights under CRA 2015. But... still surprising they didn't want you to get it repaired.

If I remember correctly, if a fault develops within the first 6 months it is deemed as a manufacturing flaw... whereas post 6 months the onus is on you to prove that the fault was there. Which is quite complicated.

With regards to that, you are entitled to a refund, replacement or refund of your choosing. That's the important bit, its the customer that gets to choose.
This is UK law. Here in Germany it's quite similar. I do miss some UK laws. But I do like autobahns... so it's about even!

[tyler1980]

Originally Posted by Room 101

That's good of them. It is within your rights under CRA 2015. But... still surprising they didn't want you to get it repaired.

If I remember correctly, if a fault develops within the first 6 months it is deemed as a manufacturing flaw... whereas post 6 months the onus is on you to prove that the fault was there. Which is quite complicated.

With regards to that, you are entitled to a refund, replacement or refund of your choosing. That's the important bit, its the customer that gets to choose.
This is UK law. Here in Germany it's quite similar. I do miss some UK laws. But I do like autobahns... so it's about even!

i think Australia from what i remember has the most generous return/refund/flaw protections there are.

[Room 101]

Originally Posted by tyler1980

i think Australia from what i remember has the most generous return/refund/flaw protections there are.

Hi Tyler,

That is quite interesting. I'll have to google that and have a look. It's quite interesting looking at different governmental bodies across the world and their policies. As a whole, I think the EU leans quite heavily to the left so it's often quite favourable to the consumer.

When I've looked in the past at US law for consumers, it's not as robust. It exists but it certainly is not as consumer focused.

Thanks for the information.

[tyler1980]

Originally Posted by Room 101

Hi Tyler,

That is quite interesting. I'll have to google that and have a look. It's quite interesting look at different governmental bodies and their policies. As a whole, I think the EU leans quite heavily to the left so it's often quite favourable to the consumer.

When I've looked in the past at US law for consumers, it's not as robust. It exists but it certainly is not as consumer focused.

Thanks for the information.

UK/EU consumer protections are quite a bit better for the consumer than the US in my experience. Not to say there are no consumer protections in the US, just that generally they are less.

[supersam80]

Originally Posted by tyler1980

i think Australia from what i remember has the most generous return/refund/flaw protections there are.

You're probably out of luck here if you change your mind, but good must be fit for purpose and last a reasonable amount of time

For example, even though bmw provides a 2 year warranty (I think), if your engine died after 4 years bmw would be forced to repair or replace the engine because it can be reasonably expected that the engine in such an expensive car would last longer than 4 years.

Same as with a TV or whitegood, if it dies say 6 months after the 12 month warranty the manufacturer can be forced to repair or replace

There's a lot of grey areas and I don't know how long an expensive watch would be expected to last.

[peterpl]

Originally Posted by tyler1980

i think Australia from what i remember has the most generous return/refund/flaw protections there are.

Nah the ADs here are not that accommodating. I never tried to take the reporting them to fair trading part or anything like that but it would be very hard for the AD to take back a watch here in Australia.

I'm sure if you pushed the issue it would work. But your right Australia has many laws to protect the consumer in this regard.

[Andad]

Originally Posted by tyler1980

i think Australia from what i remember has the most generous return/refund/flaw protections there are.

I think you are mistaken.

I think you would have as much chance of returning a Rolex to an AD in Oz as flying in the air.

[Tape]

Originally Posted by Room 101

That's good of them. It is within your rights under CRA 2015. But... still surprising they didn't want you to get it repaired.

If I remember correctly, if a fault develops within the first 6 months it is deemed as a manufacturing flaw... whereas post 6 months the onus is on you to prove that the fault was there. Which is quite complicated.

With regards to that, you are entitled to a refund, replacement or refund of your choosing. That's the important bit, its the customer that gets to choose.
This is UK law. Here in Germany it's quite similar. I do miss some UK laws. But I do like autobahns... so it's about even!

When I bought mine in London and sign all the papers they told me I had 7 days to return it "no questions asked". I though "return it" screw that I have no plans on returning it... One thing about the UK is everyone's so polite, except for when I'm driving there they tend to show "true colors"

[ArtNouveau]

I don't think statuatory return laws exist in the US, at least in Texas. That is solely up to the individual company or business to set their own policies. Warranty is one thing, if the watch has a defect of course it is covered for repair but no certainty they will just take it back.
For any other reason, like buyer's remorse, I would think it's totally up to the store.

When I went to pick up my BLRO my SA presented it straight from the coffin. When I said yes I want it, he said "are you sure? Once it's sized it's your's." Pretty sure my receipt says no returns once I've signed for it.

[CDNWatchNut]

To me a watch is kind of like a car...once the warranty card is filled out and it leaves the store with the new owner, it’s used. They may take it back as a good will gesture, but it ought to be at the value it represents as a used, albeit possibly like new watch. Just my opinion. The law may suggest differently.

So for me,
no, not at the price it was purchased at
no
n/a

[Hibbyx]

You can only return store-bought non-faulty goods for an exchange or refund if the retailer has a returns policy. It's worth noting that shops aren't required by law to have a returns policy, but if they do have one they must stick to it. Returns policies are usually displayed on receipts, on signs in store and online.

This is from a U.K. Website on U.K. statutory rights on store returns