ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

phez · 9 January 2019, 10:07 PM

What a terrible experience!

Went in there today to enquire about a TT Daytona.

They could not have cared less, there were 4 or 5 sales persons wandering around and not one approached either my wife or myself.

Really glad we are on first names terms at my local AD.

And as for the availability of watches on display, no DD40’s, very few Datejust 41 and no Ladies 31mm datejusts. And you can forget about any SS sports watches!

AK797 · 9 January 2019, 10:10 PM

I was in there a few weeks ago and had a nice time discussing Omegas... didn't even know they sold Rolexes, never caught my eye.

brandrea · 9 January 2019, 10:14 PM

Quote:

Originally Posted by AK797

I was in there a few weeks ago and had a nice time discussing Omegas... didn't even know they sold Rolexes, never caught my eye.

Your Spidy senses must have been way off Mr. Parker

LPan · 9 January 2019, 10:15 PM

Quote:

Originally Posted by phez

What a terrible experience!

Went in there today to enquire about a TT Daytona.

They could not have cared less, there were 4 or 5 sales persons wandering around and not one approached either my wife or myself.

Really glad we are on first names terms at my local AD.

And as for the availability of watches on display, no DD40’s, very few Datejust 41 and no Ladies 31mm datejusts. And you can forget about any SS sports watches!

Out of curiosity what watches were you or your wife wearing? Reason I ask is that I'm finding ADs in general to be really crap at their jobs and not interested in the customer at all. Even Goldsmiths who arent a high end AD showed me little interest until they checked my purchase history with the Aurum group.
I've found that if they've seen me wearing a nice watch, it tends to change their tune a little...

schoolboy · 9 January 2019, 11:11 PM

Quote:

Originally Posted by LPan

I've found that if they've seen me wearing a nice watch, it tends to change their tune a little...

I agree

I imagine that they try to gauge what you can and can’t afford based on what you’re wearing

(Kind of rude, but maybe it tends to work for them, I don’t know)

I think what you drive also matters...

I was at a jewelry store the other day, first time there, just walking around, seeing what they carry and all

A gentleman parked up front, driving an Audi R8...

One of the sales associates was in a HURRY to introduce herself to the guy. She practically rushed him as he walked in haha

I wonder if that gentleman gets tired of being rushed to because of what he drives?

Swiss Mad! · 11 January 2019, 05:42 AM

Quote:

Originally Posted by schoolboy

A gentleman parked up front, driving an Audi R8...

One of the sales associates was in a HURRY to introduce herself to the guy. She practically rushed him as he walked in haha

I wonder if that gentleman gets tired of being rushed to because of what he drives?

You do know theres no such thing as an ugly millionaire, right...???

schoolboy · 11 January 2019, 02:47 PM

Quote:

Originally Posted by Swiss Mad!

You do know theres no such thing as an ugly millionaire, right...???

Good one

I was just kind of impressed!

phez · 10 January 2019, 12:38 AM

Quote:

Originally Posted by LPan

Out of curiosity what watches were you or your wife wearing? Reason I ask is that I'm finding ADs in general to be really crap at their jobs and not interested in the customer at all. Even Goldsmiths who arent a high end AD showed me little interest until they checked my purchase history with the Aurum group.
I've found that if they've seen me wearing a nice watch, it tends to change their tune a little...

I was wearing my PT DD40 and my wife had on her TT Datejust 31 with the factory diamond bezel!

Amex4711 · 9 January 2019, 10:57 PM

It's always the same

.... show me your watch and the salespeople notice you or not.

TswaneNguni · 9 January 2019, 11:00 PM

Its like Louise Vuitton ,yucky sales people.

R G · 11 January 2019, 04:56 AM

Quote:

Originally Posted by TswaneNguni

Its like Louise Vuitton ,yucky sales people.

They aren’t ‘sales’ people. They are store assistants.

Calling an AD a salesperson is actually an insult. I know most people refer to them as that, but they really aren’t, trust me.

And yes, I 100% agree that Rolex AD’s are of the same ilk as those who work in LV stores - sleaze.

I’m sorry, it has to be said. So many Rolex AD’s in the UK are slimy, work-shy, low-grade retail staff.

I’m glad I got that off my chest.

jeffnnj · 11 January 2019, 09:15 AM

Quote:

Originally Posted by TswaneNguni

Its like Louise Vuitton ,yucky sales people.

Go to Riverside Square, deal with Roxanne and then say that. She’s amazing.

Sent from my iPhone using Tapatalk

AK797 · 11 January 2019, 09:22 AM

Quote:

Originally Posted by jeffnnj

Go to Riverside Square, deal with Roxanne and then say that. She’s amazing.

Sent from my iPhone using Tapatalk

It's why they wrote a song about her.

jeffnnj · 11 January 2019, 09:32 AM

Quote:

Originally Posted by AK797

It's why they wrote a song about her.

Well....yeah.

Sent from my iPhone using Tapatalk

Number3 · 11 January 2019, 08:07 PM

Quote:

Originally Posted by AK797

It's why they wrote a song about her.

This one?

https://m.youtube.com/watch?v=gao4Oea5ajQ

bradyb · 9 January 2019, 11:01 PM

Never a surprise to hear stories like this.

jaydav2306 · 9 January 2019, 11:16 PM

WOS on Regent St is the same

Peter99 · 9 January 2019, 11:44 PM

The standards at Mappin & Webb Regents Street have obviously seriously slipped!
My visit two and half years ago enquiring of the availability of a SubC is quite memorable in that I received very attentive attention by a knowledge sales person.
But I did remove my baseball cap before entering the premises!
Might add ‘tho, the visit was abortive, closest SubC was 9 months away and I was relieved of £2000 as a deposit against my potential order.
This was subsequentially refunded when I located a SubC elsewhere.
But a pleasant visit nonetheless!

VegasMilgauss · 10 January 2019, 12:40 AM

I find service in ADs varies greatly dependent on a lot of factors, vote with your feet (or in this case wallet). What others have said about appearence and what watch you have on being a factor I have found to ring true also.

Fleetlord · 10 January 2019, 01:37 AM

AD's can't win.

If the SA doesn't speak to a shopper when they enter the store and while they are "browsing", then the SA are awful snobs for ignoring "you".

If they speak to a shopper upon entry and talk to them while they are wandering around, then the SA are aggressively badgering them.

Why don't you just simply go ask someone about what you wanted to buy?

Ian Macdermott · 10 January 2019, 01:43 AM

I dress like a tramp and have always been treated well at any AD I have poked my nose in.
If they have a watch I'm interested in I tend to find asking an assistant politely if it's possible to have a look at it works quite well.

214270Explorer · 10 January 2019, 02:56 AM

Quote:

Originally Posted by Ian Macdermott

I dress like a tramp and have always been treated well at any AD I have poked my nose in.
If they have a watch I'm interested in I tend to find asking an assistant politely if it's possible to have a look at it works quite well.

Same here. I always wear clean, new jeans and a nice T shirt.

Our (several local) AD's are located in a hoity-toity affluent area with many world travelers visiting all months of the year.

The AD I frequent is VERY used to this and treat all potential clientele with friendliness and respect. They have learned this from their decades of experience, plus they have a long term but small sales staff.

It is a pleasure to go there as I am always treated like I am important. Sometimes I buy something, sometimes just browse. Makes no difference to them; they are very laid back folk.

Unlike many posts I read regarding AD's, we are lucky to have at least one AD in our area who is not a snobby retail store.

tyler1980 · 11 January 2019, 08:09 PM

Quote:

Originally Posted by Ian Macdermott

I dress like a tramp and have always been treated well at any AD I have poked my nose in.
If they have a watch I'm interested in I tend to find asking an assistant politely if it's possible to have a look at it works quite well.

me too. however i did see the door man refuse someone entry once to M&W regent street because he was too scruffy looking

Ian Macdermott · 11 January 2019, 08:13 PM

Quote:

Originally Posted by tyler1980

me too. however i did see the door man refuse someone entry once to M&W regent street because he was too scruffy looking

I live oooop north the poor part of the country if the doorman sees you have shoes on they let you in.

Pauln · 10 January 2019, 02:28 AM

Quote:

Originally Posted by Fleetlord

Why don't you just simply go ask someone about what you wanted to buy?

This little known tactic always works for me too.

envuks · 10 January 2019, 06:28 AM

Quote:

Originally Posted by Pauln

This little known tactic always works for me too.

Lol! I employ the same tactic myself. It tends to work for me

Merkaholic · 10 January 2019, 02:27 AM

Had a very similar experience a few months back at the same AD. Apart from the doorman (good evening) not a single sales staff even bothered coming over. I was only after a datejust 41. I wasnt in my Sunday best but that is no reason to shy away. I had totally the opposite experience at WoS across the road. It was a shame they did not have my desired model in stock or i would have pulled the trigger.

Sent from my SM-G935F using Tapatalk

Nikrnic · 10 January 2019, 03:42 AM

Sorry to hear of your shallow experience. It sounds like another bad case of being pre-qualified by an inept staff.

Sent from my SM-G900V using Tapatalk

marc12 · 10 January 2019, 05:33 AM

Can't be as bad as Sidney Thomas in Boston/Copley.

Every time I go in I am met with almost extreme prejudice.

Rolex fan 61 · 10 January 2019, 06:37 AM

If It was me I would have just walked out and taken my custom some where else.

9 January 2019, 10:07 PM	#1
phez "TRF" Member Join Date: Dec 2016 Real Name: Paul Location: uk Watch: PT DD40 Ice Blue Posts: 443	Mappin and Webb Regents Street London What a terrible experience! Went in there today to enquire about a TT Daytona. They could not have cared less, there were 4 or 5 sales persons wandering around and not one approached either my wife or myself. Really glad we are on first names terms at my local AD. And as for the availability of watches on display, no DD40’s, very few Datejust 41 and no Ladies 31mm datejusts. And you can forget about any SS sports watches! __________________ PT Rolex DD40 Ice Blue Quadrant Dial Blue Romans TT Tudor Glamour Double Date Black dial Grand Seiko Skyflake Grand Seiko GMT blue dial and blue GMT hand

9 January 2019, 10:57 PM	#9
Amex4711 "TRF" Member Join Date: Jul 2016 Real Name: Thomas Location: Germany Watch: yes of course Posts: 1,889	It's always the same .... show me your watch and the salespeople notice you or not. __________________ current Rolex collection: to much......

10 January 2019, 01:43 AM	#21
Ian Macdermott "TRF" Member Join Date: May 2015 Real Name: Willy.B.Banned Location: Sheol Watch: ing the detectives Posts: 2,721	I dress like a tramp and have always been treated well at any AD I have poked my nose in. If they have a watch I'm interested in I tend to find asking an assistant politely if it's possible to have a look at it works quite well. __________________ Welax no one other than wobblers muggers and sad WIS types notices your Wolex. The rest of the populace are way too busy staring at their shiny new iPhone 24s or worrying about paying the gas bill..

9 January 2019, 10:10 PM	#2
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,369	I was in there a few weeks ago and had a nice time discussing Omegas... didn't even know they sold Rolexes, never caught my eye.

9 January 2019, 11:00 PM	#10
TswaneNguni "TRF" Member Join Date: Feb 2008 Real Name: Chris Location: . Watch: Daytonas/Subs/GMTs Posts: 12,609	Its like Louise Vuitton ,yucky sales people.

9 January 2019, 11:01 PM	#16
bradyb "TRF" Member Join Date: May 2010 Real Name: Brady Location: Austin, TX Watch: GMT Posts: 979	Never a surprise to hear stories like this.

9 January 2019, 11:16 PM	#17
jaydav2306 "TRF" Member Join Date: Aug 2015 Location: UK Posts: 397	WOS on Regent St is the same

9 January 2019, 11:44 PM	#18
Peter99 2024 SubLV41 Pledge Member Join Date: Dec 2012 Location: London Watch: 116610LN & 214270 Posts: 493	The standards at Mappin & Webb Regents Street have obviously seriously slipped! My visit two and half years ago enquiring of the availability of a SubC is quite memorable in that I received very attentive attention by a knowledge sales person. But I did remove my baseball cap before entering the premises! Might add ‘tho, the visit was abortive, closest SubC was 9 months away and I was relieved of £2000 as a deposit against my potential order. This was subsequentially refunded when I located a SubC elsewhere. But a pleasant visit nonetheless!

10 January 2019, 12:40 AM	#19
VegasMilgauss "TRF" Member Join Date: Jul 2018 Location: UK Posts: 1,030	I find service in ADs varies greatly dependent on a lot of factors, vote with your feet (or in this case wallet). What others have said about appearence and what watch you have on being a factor I have found to ring true also.

10 January 2019, 01:37 AM	#20
Fleetlord 2024 Pledge Member Join Date: May 2013 Location: Vain Posts: 6,023	AD's can't win. If the SA doesn't speak to a shopper when they enter the store and while they are "browsing", then the SA are awful snobs for ignoring "you". If they speak to a shopper upon entry and talk to them while they are wandering around, then the SA are aggressively badgering them. Why don't you just simply go ask someone about what you wanted to buy?

10 January 2019, 02:27 AM	#27
Merkaholic "TRF" Member Join Date: Sep 2018 Location: London Watch: Datejust 41, Datej Posts: 194	Had a very similar experience a few months back at the same AD. Apart from the doorman (good evening) not a single sales staff even bothered coming over. I was only after a datejust 41. I wasnt in my Sunday best but that is no reason to shy away. I had totally the opposite experience at WoS across the road. It was a shame they did not have my desired model in stock or i would have pulled the trigger. Sent from my SM-G935F using Tapatalk

10 January 2019, 03:42 AM	#28
Nikrnic "TRF" Member Join Date: May 2017 Real Name: Louis Nick Ric Location: Michigan, USA Watch: Blnr, Expll, Subs, Posts: 10,172	Sorry to hear of your shallow experience. It sounds like another bad case of being pre-qualified by an inept staff. Sent from my SM-G900V using Tapatalk

10 January 2019, 05:33 AM	#29
marc12 Banned Join Date: Apr 2016 Real Name: Marc Location: NH Watch: Blue Steel SD Posts: 614	Can't be as bad as Sidney Thomas in Boston/Copley. Every time I go in I am met with almost extreme prejudice.

10 January 2019, 06:37 AM	#30
Rolex fan 61 "TRF" Member Join Date: Jan 2015 Location: UK Posts: 1,262	If It was me I would have just walked out and taken my custom some where else.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)