Have you hugged your AD today?

[BlueHeron]

I stopped by a local AD recently and heard terrible stories about salespeople getting yelled at on a daily basis by customers (or prospective customers) who are outraged that they haven’t gotten their requested watch yet despite stopping in, being a long-time customer, etc.

The quote was “we are afraid to answer the phone at this point.”

Now that is some pain in one’s daily job, a true horror show, and we must ask: have you hugged your AD today?

PS: I need to post an Incoming thread..

[TswaneNguni]

AD phoned me yesterday ...I was very friendly .

[Andad]

Originally Posted by TswaneNguni

AD phoned me yesterday ...I was very friendly .

C’mon Neef.

Why did he ring you.

Enquiring minds have to know.

[TswaneNguni]

Originally Posted by directioneng

C’mon Neef.

Why did he ring you.

Enquiring minds have to know.

It was a she ..

[jpjsavage]

Always good to hug your AD. I'm buying mine a bottle of whiskey too.

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[RJM25R]

Originally Posted by jpjsavage

Always good to hug your AD. I'm buying mine a bottle of whiskey too.

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If it gets you a watch, why the devil not?


I was more upset that no one wants to buy my AirKing now the 114060 I wanted had popped up....

[Tenebris Equum]

Really? We are the paying customers that they are getting bundle deals out of to buy SS models. Watches that a few years ago were walk in purchases. They should be hugging us and bowing down to us as we waltz into the premisis. Crazy times we're in when threads like these are created.



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[jpjsavage]

Originally Posted by Tenebris Equum

Really? We are the paying customers that they are getting bundle deals out of to buy SS models. Watches that a few years ago were walk in purchases. They should be hugging us and bowing down to us as we waltz into the premisis. Crazy times we're in when threads like these are created.



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Always nice to treat people well.

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[brucethemanlee]

Originally Posted by jpjsavage

Always nice to treat people well.

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+1


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[watchmaker]

Originally Posted by Tenebris Equum

Really? We are the paying customers that they are getting bundle deals out of to buy SS models. Watches that a few years ago were walk in purchases. They should be hugging us and bowing down to us as we waltz into the premisis. Crazy times we're in when threads like these are created.



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Any customer that needs to be bowed down to can waltz right back out of the premises as fast as they waltzed in.

'Crazy times' that the stereotype of 'retail staff being peasants only fit to serve the omnipotent customer' are being eroded? Good times, and about time.

[77T]

Originally Posted by watchmaker

Any customer that needs to be bowed down to can waltz right back out of the premises as fast as they waltzed in.

'Crazy times' that the stereotype of 'retail staff being peasants only fit to serve the omnipotent customer' are being eroded? Good times, and about time.

I think if you re-read the OP’s post instead of that noob’s rant you’ll see it was a point about how customer have become abusive towards ADs.

Originally Posted by Tenebris Equum

Really? We are the paying customers that they are getting bundle deals out of to buy SS models. Watches that a few years ago were walk in purchases. They should be hugging us and bowing down to us as we waltz into the premisis. Crazy times we're in when threads like these are created.

As a new member you should try to understand the thread before jumping to conclusions.

The OP didn’t suggest we bow down to anyone. He was explaining a convo with his AD that illustrated how potential buyers have become more coarse in their treatment of his staff.


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[watchmaker]

Originally Posted by 77T

I think if you re-read the OP’s post instead of that noob’s rant you’ll see it was a point about how customer have become abusive towards ADs.

I should have started by indicating that I agree with the OP’s sentiment

[Tenebris Equum]

Originally Posted by watchmaker

Any customer that needs to be bowed down to can waltz right back out of the premises as fast as they waltzed in.

'Crazy times' that the stereotype of 'retail staff being peasants only fit to serve the omnipotent customer' are being eroded? Good times, and about time.

I agree I over shot my point and I also never said or implied that any sales associates are peasants. My point clearly is that what Rolex is doing to the market is very much taking away good old customer service from purchasing luxury items. Call me traditionalist but I'm not the type of customer who will butter up a sales rep or AD to get any SS model.

It is just not the way I do business, it might be the norm for some members here, but my guess is that it's a generational thing.

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[RJRJRJ]

I tried to do more than just a hug but he was having none of it.

[Number3]

Originally Posted by RJRJRJ

I tried to do more than just a hug but he was having none of it.

[Explorer2polar]

Yesterday I hugged my local AD by the Throat the S.O.B.

[Dlong]

Originally Posted by Explorer2polar

Yesterday I hugged my local AD by the Throat the S.O.B.

Now that’s funny 😁

[Dlong]

September 2017 I bought 2 watches from a local small AD. Before the craziness, a sub date for me and a DJ41 blue dial, smooth bezel oyster for my wife. Basically got 19% off out the door cash. Put my name on the list for a Pepsi October 2018. Stop by every 6 months only to be welcomed with a big hug and kiss, asking how my wife is by her first name and me by my first name. Unbelievable memory that lady has. Still on the list only to be told, all good things come to those who wait. I truly believe my phone will ring one day.

[DTap]

Originally Posted by Dlong

September 2017 I bought 2 watches from a local small AD. Before the craziness, a sub date for me and a DJ41 blue dial, smooth bezel oyster for my wife. Basically got 19% off out the door cash. Put my name on the list for a Pepsi October 2018. Stop by every 6 months only to be welcomed with a big hug and kiss, asking how my wife is by her first name and me by my first name. Unbelievable memory that lady has. Still on the list only to be told, all good things come to those who wait. I truly believe my phone will ring one day.

Sounds like a nice lady

[greeneyedguy]

We text back and forth on a weekly basis. Mostly watch stuff.

[jvb.nc]

had a lovely convo yesterday with my guy.

should be an interesting autumn and certainly a fun 2020.

[1William]

I appreciate my AD and have a good relationship with them. They are providing a service that I promptly pay for. I spread the word about how good they are and I make referrals. In turn they take care of me and my many questions and requests.

[The Libertine]

I treat others as they treat me.

[jvb.nc]

Originally Posted by The Libertine

I treat others as they treat me.

yet again i find myself fully in agreement with your thoughts.

[The Libertine]

Originally Posted by jvb.nc

yet again i find myself fully in agreement with your thoughts.

Thank you, “great minds think alike” as the saying goes!

[Vipes]

Originally Posted by The Libertine

I treat others as they treat me.

Me too.

[brandrea]

I’m heading out to see my AD today. I always enjoy the chat and consider him a friend. We will hug it out

[KBM]

Originally Posted by brandrea

I’m heading out to see my AD today. I always enjoy the chat and consider him a friend. We will hug it out

Well, it's about time! We're closing in the end of bachelor week, for crying out loud!

[watchwatcher]

Not today...but yesterday I did.

Let's just say he hooked me up.

[Moemalass1981]

anytime i pay visit to my AD must give a huge hug to the sales agent who always helped and served me well wither got what i want or didn't

humanity comes first