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kimobebe · 30 September 2020, 04:54 AM

I have a Tudor BB GMT 79830 with a date-changing issue, I told RSC at Dallas and they offer me to change the date function part. Because of the COVID-19 situation, it took me almost 2 months to get it done.

I don't have time to check the watch until today. I read the invoice, it seems they serviced the movement (which I did not realize). The part that confused me the most is the "acrylic crystal".

First, Tudor BB GMT uses the sapphire crystal, not acrylic crystal, am I correct?
Second, When I give RSC my watch, they did not mention any defect of the crystal, why replace it?

Anyone knows why is that? Do you have the same experience?

usmc-4066 · 30 September 2020, 05:00 AM

This is the exact message I got when my date wheel issue was fixed. I think it’s likely just standard language.

Soarer · 30 September 2020, 05:00 AM

Looks like generic service wordings to me. Also, it says “Where applicable”.

Sent from my iPhone using Tapatalk

TswaneNguni · 30 September 2020, 05:03 AM

Maybe the person who typed the note made an error on the acrylic part .

TswaneNguni · 30 September 2020, 05:03 AM

What was the date wheel issue ?

kimobebe · 30 September 2020, 05:06 AM

It's a general problem for many Tudor GMT, the date will be stuck between 2 dates when it jumps

Quote:

Originally Posted by TswaneNguni

What was the date wheel issue ?

kieselguhr · 30 September 2020, 05:14 AM

Likely a copy pasted generic pre-typed message.

Rolex/Tudor haven’t used acrylic crystals in a very long time. Your Tudor GMT uses a sapphire crystal

214270Explorer · 30 September 2020, 05:16 AM

That is a generic response from years back and they simply never bothered to modernize it.

Oystersteel92 · 30 September 2020, 12:36 PM

Quote:

Originally Posted by 214270Explorer

That is a generic response from years back and they simply never bothered to modernize it.

The Datejust had an acrylic crystal up until what, 1989? They do still service them, and I can attest that a crystal replacement was standard a couple years ago when I had my 1601 serviced at RSC Dallas.

Sapphire gets reused unless there's a problem. They replaced the sapphire on my wife's OP 26mm last year, but it dated to 1990 and had never been serviced and was chipped on the edge.

KatGirl · 30 September 2020, 05:34 AM

Standard lingo, which would not apply to your watch, since yours has a sapphire crystal.

samson66 · 30 September 2020, 05:47 AM

Yep I got the exact same response with mine. It annoyed me because my movement was replaced but now I have no proof that it was actually done. The crystal stuff is boiler plate and says "where applicable" so they only replace it if they need to.

kimobebe · 30 September 2020, 06:20 AM

You'll never know, I should ask about it when they passed me the watch :)

Quote:

Originally Posted by samson66

Yep I got the exact same response with mine. It annoyed me because my movement was replaced but now I have no proof that it was actually done. The crystal stuff is boiler plate and says "where applicable" so they only replace it if they need to.

Rrpdc · 1 October 2020, 01:53 AM

Tudors response to the date wheel issue has been abysmal.

tudorbaja27 · 1 October 2020, 03:38 AM

*Where applicable

brandrea · 1 October 2020, 03:56 AM

Congratulations on getting it back

30 September 2020, 04:54 AM	#1
kimobebe "TRF" Member Join Date: Dec 2016 Real Name: Michael Location: Dallas Watch: 116400GV,116234 Posts: 280	I'm confused after received the watch from RSC I have a Tudor BB GMT 79830 with a date-changing issue, I told RSC at Dallas and they offer me to change the date function part. Because of the COVID-19 situation, it took me almost 2 months to get it done. I don't have time to check the watch until today. I read the invoice, it seems they serviced the movement (which I did not realize). The part that confused me the most is the "acrylic crystal". First, Tudor BB GMT uses the sapphire crystal, not acrylic crystal, am I correct? Second, When I give RSC my watch, they did not mention any defect of the crystal, why replace it? Anyone knows why is that? Do you have the same experience? __________________ Instagram: @rolexbook Facebook: @rolexbook Twitter: @rolex_book

30 September 2020, 05:00 AM	#3
Soarer "TRF" Member Join Date: Nov 2013 Real Name: Albert Location: Toronto Watch: Submariner LV Posts: 1,083	I'm confused after received the watch from RSC Looks like generic service wordings to me. Also, it says “Where applicable”. Sent from my iPhone using Tapatalk __________________ What you gotta do, you gotta do!

30 September 2020, 05:16 AM	#8
214270Explorer "TRF" Member Join Date: Sep 2018 Location: United States Watch: me buy Watches Posts: 3,955	That is a generic response from years back and they simply never bothered to modernize it. __________________ “The display of actual intelligence terrifies much of mankind” Rolex "some" Tudor "some" Damasko "some" Misc Pieces "some" Marathon "some" GS Spring Drive "some" Hamilton "some" Findeisen "some"

1 October 2020, 03:38 AM	#14
tudorbaja27 "TRF" Member Join Date: Sep 2017 Location: Miami, FL Watch: Tudor & Cartier Posts: 2,499	Where applicable __________________ "Chi ha paura muore ogni giorno, chi non ha paura muore una volta sola" - Paolo Borsellino*

30 September 2020, 05:00 AM	#2
usmc-4066 "TRF" Member Join Date: Sep 2020 Location: Oregon Posts: 8	This is the exact message I got when my date wheel issue was fixed. I think it’s likely just standard language.

30 September 2020, 05:03 AM	#4
TswaneNguni "TRF" Member Join Date: Feb 2008 Real Name: Chris Location: . Watch: Daytonas/Subs/GMTs Posts: 12,609	Maybe the person who typed the note made an error on the acrylic part .

30 September 2020, 05:14 AM	#7
kieselguhr "TRF" Member Join Date: May 2013 Real Name: Nick Location: Las Vegas Watch: 1601 Posts: 10,623	Likely a copy pasted generic pre-typed message. Rolex/Tudor haven’t used acrylic crystals in a very long time. Your Tudor GMT uses a sapphire crystal

30 September 2020, 05:34 AM	#10
KatGirl 2024 SubLV41 Pledge Member Join Date: Jul 2012 Real Name: Kat Location: CA, USA Watch: 126233 Wimbledon T Posts: 7,155	Standard lingo, which would not apply to your watch, since yours has a sapphire crystal.

30 September 2020, 05:47 AM	#11
samson66 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jul 2013 Real Name: Mike Location: Downy Ocean Hon Watch: my money leaving! Posts: 13,793	Yep I got the exact same response with mine. It annoyed me because my movement was replaced but now I have no proof that it was actually done. The crystal stuff is boiler plate and says "where applicable" so they only replace it if they need to.

1 October 2020, 01:53 AM	#13
Rrpdc 2024 Pledge Member Join Date: Apr 2013 Location: Dc Posts: 2,002	Tudors response to the date wheel issue has been abysmal.

1 October 2020, 03:56 AM	#15
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 78,126	Congratulations on getting it back

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