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Gshummel · 20 October 2020, 04:27 AM

My 126710BLRO that I bought new in December of 2018 started running minus 5 minuets per week this summer. My AD looked at the watch and sent it in for warranty work in late August. After 8 weeks he inquired about the status of my watch & was told it would be another 5 weeks until it would be returned. This seems like an unacceptable amount of time to fix a watch. Anyone else have this long of a wait for RCS warranty work?

JodyHighroller · 20 October 2020, 04:30 AM

The RSC is running at reduced capacity due to covid restrictions. Not much can be done, but be patient. I had a watch there for six months earlier this year. In the mean time, enjoy the other watches in your collection.

GolfJunkie · 20 October 2020, 04:53 AM

Quote:

Originally Posted by JodyHighroller

The RSC is running at reduced capacity due to covid restrictions. Not much can be done, but be patient. I had a watch there for six months earlier this year. In the mean time, enjoy the other watches in your collection.

Exactly this.

I sent a watch to Dallas RSC at the beginning of September and was quoted 17 weeks for the work.

enjoythemusic · 20 October 2020, 05:11 AM

Due to cv19 and other things, RSC is running a bit behind.

If you want to hear about muuuuch loooonger service times as normal, go visit the Patek board.

Gshummel · 20 October 2020, 05:29 AM

Well it looks like I’m not the only one. Thanks for your feedback. I was also told that aside from Covid the delay has to do with Rolex not selling parts to jewelers on older models so all repairs have to be done by an RCS. If this is the case maybe they need to reconsider their stance on servicing all watches.

20 October 2020, 04:27 AM	#1
Gshummel 2024 Pledge Member Join Date: Dec 2017 Location: Illinois Posts: 22	RCS Warranty Work Delay My 126710BLRO that I bought new in December of 2018 started running minus 5 minuets per week this summer. My AD looked at the watch and sent it in for warranty work in late August. After 8 weeks he inquired about the status of my watch & was told it would be another 5 weeks until it would be returned. This seems like an unacceptable amount of time to fix a watch. Anyone else have this long of a wait for RCS warranty work?

20 October 2020, 05:11 AM	#4
enjoythemusic 2024 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 21,089	Due to cv19 and other things, RSC is running a bit behind. If you want to hear about muuuuch loooonger service times as normal, go visit the Patek board. __________________ __________________ ----> TAMPA Meetup In December 2024 <---- https://www.rolexforums.com/showthread.php?p=13450519 Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory.

20 October 2020, 04:30 AM	#2
JodyHighroller Banned Join Date: Dec 2018 Location: DFW, TX Posts: 2,149	The RSC is running at reduced capacity due to covid restrictions. Not much can be done, but be patient. I had a watch there for six months earlier this year. In the mean time, enjoy the other watches in your collection.

20 October 2020, 05:29 AM	#5
Gshummel 2024 Pledge Member Join Date: Dec 2017 Location: Illinois Posts: 22	Well it looks like I’m not the only one. Thanks for your feedback. I was also told that aside from Covid the delay has to do with Rolex not selling parts to jewelers on older models so all repairs have to be done by an RCS. If this is the case maybe they need to reconsider their stance on servicing all watches.

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